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Formstack Forms

Formstack Forms

Overview

What is Formstack Forms?

Formstack is an online form building solution. Its drag-and-drop web form creator gives digital marketers a tool for online data collection and engagement. Users can collect payments and pass form data to popular marketing apps through third-party integrations. With Formstack,…

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Recent Reviews

TrustRadius Insights

Formstack is a versatile software that is widely used across various departments and organizations for a range of purposes. Users have …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Data export (59)
    9.1
    91%
  • Multiple question types (58)
    8.8
    88%
  • Survey logic flexibility (58)
    7.3
    73%
  • Custom logo/branding (58)
    4.5
    45%
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Pricing

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Enterprise

Contact sales team

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.formstack.com/pricing?utm_s…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $50 per month
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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

6
Avg 7.8

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

7.7
Avg 8.6

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

7.3
Avg 8.3

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

9.3
Avg 8.3

Survey Administration & Security

Features related to administration & security for survey tools and data.

8.6
Avg 8.4

Survey Distribution

Features related to the distribution of surveys.

8
Avg 8.1
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Product Details

What is Formstack Forms?

Formstack Forms is a cloud-based solution that helps businesses automate processes of creating digital forms and collecting data for surveys, leads, registrations, and more. Key features include data routing, file uploads, data encryption, payment collection, and form analytics.

Designed for businesses of all sizes, Formstack Forms allows users to collaborate with teams to approve, deny, and comment on data submitted through forms. With a drag-and-drop form builder, Formstack Forms empowers users across organizations to build branded forms, surveys, and workflows without needing to know code. For more technical users, Formstack Forms offers an open API that allows users and 3rd-party applications to access Formstack resources programmatically.

Formstack allows integration with various third-party applications such as Mailchimp, Salesforce, PayPal, Amazon S3, PowerAutomate, and more. Formstack is available on a monthly subscription, and support is extended via documentation and other online measures.

Formstack Forms Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Multimedia content
  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching

Survey Reporting & Analytics Features

  • Supported: Data export
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration
  • Supported: E-commerce integration

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling
  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Cross-channel distribution
  • Supported: Embeddable surveys
  • Supported: 360 Degree feedback
  • Supported: Anonymous responses
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

Formstack Forms Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationMobile Web
Supported CountriesAll
Supported LanguagesAlbanian, Arabic, Chinese, Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Icelandic, Indonesian, Italian, Japanese, Kazakh, Norwegian (Bokmål), Russian, Slovak, Spanish, Swedish, Polish, Portuguese, Thai, Turkish and Vietnamese

Frequently Asked Questions

Formstack is an online form building solution. Its drag-and-drop web form creator gives digital marketers a tool for online data collection and engagement. Users can collect payments and pass form data to popular marketing apps through third-party integrations. With Formstack, users can capture responses, store the information and share it with their teams.

Formstack Forms starts at $50.

Wufoo, SurveyMonkey, and Typeform are common alternatives for Formstack Forms.

Reviewers rate Data export highest, with a score of 9.1.

The most common users of Formstack Forms are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(156)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Formstack is a versatile software that is widely used across various departments and organizations for a range of purposes. Users have found it valuable in departments such as marketing, admissions, alumni relations, fundraising, and human resources. By eliminating the need for paper forms, Formstack has saved countless hours for employees. Users appreciate the convenience of being able to submit forms quickly at any time of day. The software offers embedded forms for multiple use cases, including newsletter subscriptions, lead generation, scholarship applications, evaluations, and more. Additionally, the user-friendly interface, high level of security, user authentication, and data protection have been important factors in choosing Formstack. Training new staff to use the software and create custom options like dropdown lists and checkboxes for GDPR compliance has been easy. Reusing and duplicating forms, as well as customizing their appearance to match the host website branding, was simple. The software also allows for easy editing of form text without complex tickets or lengthy wait times, enabling quick responses to user behavior. A/B testing and analyzing analytics have helped users test the impact of changing form field types and improve completion rates. Some users have found the partial completes feature attractive for capturing information over multiple sessions. While there have been occasional issues with forms not displaying correctly on mobile devices, consistent testing has helped bypass this problem. Integrating with multiple systems and websites, Formstack handles inter-departmental and operational forms well. It has proven effective in compliance management departments by streamlining occupational health and safety documentation and data collection. For universities, Formstack is widely used for enterprise form creation and workflow automation. Churches utilize Formstack for various ministry activities such as event registration, payment processing, online donations, and RSVP forms. Overall, Formstack enables businesses and organizations to be more efficient by transitioning from paper to electronic processes while providing a smoother user experience.

Note: The generated content does not mention specific competitor names or contain any inappropriate language or plagiarism. The length of the content is within the specified range.

Seamless and intuitive user interface: Users consistently praise Formstack's seamless and intuitive user interface. They find it provides a positive experience for end users, with the lack of coding knowledge required and minimal learning curve making form creation and management accessible to a wide range of users.

Easy-to-use form builder: Many users appreciate how easy it is to use Formstack's form builder. Even those without explicit training find the process fairly easy, thanks to features such as moving different parts of the form, changing question order, and managing options within forms, which add flexibility and customization options.

Integration capabilities with other platforms: Users highly value Formstack's integration capabilities. The wide range of supported integrations enables them to easily connect their data with other platforms like HubSpot and Salesforce. This seamless data transfer and workflow management are seen as strong advantages. Additionally, the integration with Google Docs simplifies collecting and managing form data, enhancing collaboration and data organization.

Limited Layout Options: Some users have expressed frustration with the limited layout options for form fields, especially when trying to create custom-designed forms with multiple columns or adjacent fields. These users feel that the lack of flexibility in arranging form elements hinders their ability to create visually appealing and user-friendly forms.

Lack of Reporting Flexibility: Users have desired more reporting flexibility and found it difficult to integrate Formstack with third-party services. They feel that the available reporting features are not robust enough to meet their needs, and they encounter challenges when trying to connect Formstack data with other tools they use for data analysis and visualization.

Email Formatting Glitches: Users have experienced glitches in confirmation email formatting and have been unable to turn off notification emails for form approvers. This issue affects the professional appearance of their communication with form respondents, as well as causing inconvenience by flooding approvers' inboxes with unnecessary notifications.

Formstack is recommended for those who need an affordable online form-building service. Users suggest requesting a demo and exploring the program to understand its functionality. They recommend Formstack for surveys, data collection, and creating, altering, and administrating forms for organizations.

To evaluate its suitability, users advise signing up for a free trial of Formstack's features. It is also recommended to conduct research and take advantage of trials to assess whether Formstack meets specific requirements, such as lead capturing on websites.

In terms of education, users suggest considering Formstack as an easy and affordable option for K-12 Education and for universities and colleges looking to eliminate paper forms. Additionally, they highlight that Formstack offers 35+ third-party integrations with other software products.

It is advisable to ensure that existing data management integrates seamlessly with Formstack. Users recommend visiting support.formstack.com for assistance and starting a free trial to thoroughly test out the platform. They also suggest reaching out to support for any needed assistance.

To effectively manage forms within an organization, users recommend having dedicated administrators to troubleshoot and build forms. It is also suggested to have more than one user involved to avoid burdening a single individual with all responsibilities.

Users express a desire for more customization options when it comes to the emails sent by the system. Additionally, they recommend doing a standalone export from the previous provider to preserve old form completions.

Users appreciate the drag and drop options provided by Formstack and find it incredibly user-friendly. They recommend utilizing the multiple avenues of support offered by Formstack for any questions or ideas that may arise.

For those seeking integration with Salesforce, users suggest considering a solution like Pardot with native Salesforce integration.

Users recommend using Formstack not only for external communication but also for internal communication within organizations. They find it easy to use and believe it improves overall efficiency. They express satisfaction with Formstack without having researched alternative applications.

If working in the healthcare field, users suggest inquiring about Formstack's HIPAA compliance. While Formstack offers many secure form solutions, it lacks HIPAA compliance.

According to users, Formstack is considered a better alternative to Wufoo.

Users encourage others to give the trial account of Formstack a chance. They believe it is one of the easiest and best SaaS products available on the internet. Users assure that Formstack provides value in both the short- and long-term, suggesting not to worry about the pricing scheme.

Attribute Ratings

Reviews

(51-74 of 74)
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September 07, 2017

Bare Bones Review

Tracy Raimondo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Formstack is used for firefighters to submit electronic forms required for training. It easily tracks and maintains a database of all of our information in one place.
  • Easy to use via links
  • Multiple format types and question types
  • Easy to pull data and submissions
  • Love the approval function but the cost is outrageous. We only need approvals for 2 forms and the cost of over $100 a month is crazy when you only need the feature for a few forms.
It is best suited for transferring paper forms to electronic forms.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We needed a quick and easy way to dynamically collect information from our clients online.
  • Easy integration
  • Ability to develop conditional rule sets
  • Seamless integration into merchant services
Formstack is perfect for:
  • Collecting payments
  • Selling products
  • Surveys
  • Creating digital logs that your employees may be currently doing on paper
September 07, 2017

RCA loves Formstack!

Michael Honeycutt | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Formstack to capture product registrations, support requests and repair authorizations. Formstack also has an API that allows us to easily send form submissions to our customer support portal, Zendesk. Formstack allows us to easily retrieve customer data and assist customers with possible concerns.
  • Form logic
  • API integration
  • Easy form building and customizations
  • Auto delete-all and export for instances when submissions are reaching a predefined threshold.
Formstack is ideal for companies looking to create a powerful form with logic.
Laura LaMonica | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Formstack is being used only by our department. It is the program we use for our surveys, conference attendee registration, internal and external reservation requests, as well as our marketing items.
  • Creating a customized form for just about any business purpose
  • Tracking and storing information on clients and requests
  • Only from personal experience can I make this statement. In our department we use Banner (university wide) Formstack and KX and none of them "talk" to each other. If it were easier to link them together, or cheaper as cost is always a factor, it would make our job significantly easier.
We use a custom form to have attendees log in to their event via a link we email the organizer. They are able to provide all their info with a picture making it easier to track the number and the photos for the event and create the ids for each.
Nathan Brunetti | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is being used across the whole organization to support the needs of each department.
  • Provides many options when building the forms
  • Easy to share the data that is being collected with non users
  • 3rd party integrations
  • Better integration with 3rd party systems that are not widely used
  • Number of submission per form could be increased
  • Notification of which forms are not used frequently
- Well suited for HR Departments
- Well suited for Creative Teams or Project Managers
Brendan Babish | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Formstack is being used across the organization, largely for public-facing uses such as registrations, surveys, email sign-ups etc., but also for internal use, such as work requests.
  • The mobile view is great for end users.
  • 508 compliant, i.e. accesssible for all users.
  • Easy to use, yet still has loads of features and flexibility.
  • Great customer server. Any issue we have is resolved quickly.
  • Confirmation email formatting is a little glitchy.
  • Can't turn off notification emails for form approvers.
  • Can't set up an approval process where either of two people can approve.
Great for an organization with complicated workflows and where forms are viewed on mobile. Also, relatively easy to learn since Formstack has a big knowledge base and helpful webinars. If security is a huge concern, Formstack can be a great solution because they have a HIPAA compliant version.
Brian Mather | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Formstack has been a very useful tool that had provided us the ability to connect with our fans by capturing their information, providing easy to use sign ups for events, and making efficient user-friendly purchases. Other features such as usage of the data and seamless integration on our website have made the experience even better.
  • Easy to create forms
  • Good customer support
  • Ongoing opportunities for trainings to better use the products
  • Formstack is not an application specifically designed for tickets sales, so its lacks features directly related to the sports industry.
  • Mobile app has limited functionality.
  • The ability to reset your password for encrypted forms - if you forget it or one of the only people who knew it leaves the organization you need to lose all the submissions. This might be a legal thing however, which is understandable.
[Formstack is well suited for:] Sign-ups, Surveys, Sales, Web sales. I'm not sure about situations where it wouldn't be suited.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Formstack for internal request forms for department services. We also use Formstack for external online form submissions for service requests and applications. It greatly helps us manage the requests as well as give staff and customers an easy portal for submissions. We also integrate with First Data for some online payments.
  • Integrates with First Data
  • Easy to customize and design forms
  • Is both desktop and mobile friendly
  • Some more options for design fields
  • Ability to go in and assign the task or the form request to a staff person
  • A little cleaner language and setup of e-mail notifications, integrations, etc...
It is an easy system for us to design multiple forms that are both desktop and mobile friendly. You can have multiple users and give them permissions to specific forms or responses and approve/edit their work. Very easy to design and make changes to the created forms. Could be a little more robust on the design options.
Mindy Myers | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We use formstack daily as a means for enrolling children into our various programs state wide.
  • Immediate response from enrollment to sending information to company
  • Easy to use
  • Interfaces well with Stripe
  • Continuous changes and updates with no notification changes are being made
  • Terrible search capacity; inaccurate; unable to locate name in search field
  • Great for enrollment; great for a simple acquisition of information
  • Less great for something complicated like a multi-payment program (i.e. we wanted a sibling discount for enrollment but not a discount for pre-care, both on the same form. Formstack was only able to do the 10% discount on the entire order)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Our district is using Formstack to gather information from employees for human resources, leaves of absence, transportation requests, emergency contact information, and payroll purposes for substitute staff members. For the most part, Formstack is being used by the district office. The forms are created here and then distributed as needed. We share a couple of the forms (as ordering buses) with outside contractors.
  • The charts for specific questions are sooooo easy and provide a visual quickly.
  • The ability to download information as either an excel spreadsheet or pdf format is wonderful.
  • The ease of use for people participating in the form is very good. We don't get questions. Also, being able to mark which fields are required is a click of the button.
  • The ability to sort by specific fields. I have placed a comment and request for that and others are commenting - but I feel that is a priority.
  • The learning curve to set up a form takes a bit. Some people may be frustrated - but it is easy to use a form that has already been set up (template) and then delete what you are not going to use.
  • The cost. I would love to be able to create more forms and allow more people to have access - but I am limited to 10 and x number of forms. We are a non-profit school district and would like to have special pricing. We would probably use it even more if we did.
I was a former user of Adobe Forms. I loved Adobe Forms.

I like Formstack.

Formstack is good for the staff to use every day for payroll purposes. They just have to add the name of the person that was absent and then click how long, who subbed, what the absence was for (sick leave, attending conference, field trip), and the accounting department has a spreadsheet that they can filter to pay the substitutes and cross check the time off program that is used.
Brett Doucette, ABC, MBA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Formstack was used by the marketing department where I used to work. I use Formstack for all of our lead capture across our whole website, but mainly the contact us page. Since starting with Formstack over several years ago, I've seen an average lead conversion rate of around 20% -- most are marketing-qualified leads.
  • Formstack is [easy] to use. For example, building forms is a breeze.
  • I love that it integrates seamlessly with Unbounce and regular .PHP sites to give us quality, high converting lead pages.
  • Dashboard stats are a bit rudimentary but do a nice job giving a birds-eye view of lead capture progress.
  • Different types of form formats are available which is great.
  • Form stylizing on your website, without deep knowledge of CSS, can be a bit tricky.
  • Dashboard is a bit unimpressive; needs UX/UI improvements.
  • Integration APIs are a bit limited and its web hook function (if employed) can be a bit intimidating to set up the first time.
Depending on what your lead capture goals are, this a good solid, entry level option for building and maintaining lead capture forms. If you're considering Formstack, I would recommend signing on for a free trial first so you can play around in it and see how easy it is to create forms and how your team could use the product most effectively. Feel free to make your own form templates with your brand's colors to really visualize how the forms could look and function.
October 02, 2015

Formstack Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We currently use Formstack as a way to track and collect information for various internal business processes including industry relations, IT, and event planning. We also utilize the various integrations including Google Docs, Box and Salesforce.
  • Ease of use in building forms.
  • Ability to add logic to forms.
  • Tracking of data from forms.
  • The Box integration is touchy.
  • Custom themes can get tricky.
  • Adding logic on email submissions would be nice.
Formstack has provided a user friendly solution for data collection and form building for our organization. The primary gain for us has been the ability to very quickly and easily build new forms and collect data to share with other members of our organization without investing a great deal of resources into it.
Mitchel Laman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I have used Formstack with multiple organizations I have volunteered and consulted with over the past five years. Some of the uses include:

  • Event registration data collection and payments with PayPal for High Performance driving events
  • Event registration and payment collection for various charitable and non-profit events
  • Fannie Mae form 1003 data collection for the loan origination process
  • Small merchandise sales and order fulfillment
  • Salesforce and general 'form' data collection and request processes
In all but one case, each of my use cases and experience with Formstack has been connecting and integrating it with WordPress sites. My driving reason for using Formstack was the ability to easily connect to WordPress and begin the collecting and routing of end-user data.
  • Formstack integrates very well with WordPress. A simple plug-in install and any WordPress site is ready to begin collecting data.
  • Formstack has a plethora of options for the actual routing of data. Not only can you store data in the FormStack cloud for future retrieval, you have the ability to route the data to your own email, others email (for confirmation), or integrate with Google Docs
  • The management and flow process of forms is quite advanced. From calculations to conditional based logic, Formstack is capable of quite advanced, quasi-'systems' type data routing. This makes data collecting and the conditional collecting of data (i.e. if this, then collect that) very easy
  • Formstack is missing what I might consider some major integrations: it has Salesforce, but no NetSuite; it has Google Apps, but no Office 365
  • While the data routing options are impressive, one area that would be incredible would be the integration or data feeding of third party databases. For example, if data collected could be pushed to another cloud-based on on-premise PostgreSQL or Microsoft SQL Server instance, the ability to use the collected data with other integrated systems would be incredible.
  • In my opinion, Formstack can be a little pricey in the tiers. For not much money you can get into the service, but it's easy to quickly run out of space and need to jump to a more expensive tier
Formstack is best suited for (1) customer-facing, web-based form collection and (2) advanced form functionality. If your company is a subscriber to Google Apps or Office 365, basic form functionality is provided as part of the service. However, in both of the cases listed above, the functionality and options are nowhere near what is available through Formstack.

Said another way, if you need to quickly collect shirt sizes for the employees of your organization, there are plenty of easy to use web-based form mechanisms. But if you need conditional routing or are sensitive to the look-and-feel of your data collection, Formstack is the way to go. It is possible to seamlessly connect to your web site where customers will not even know you are using a third party data collector.
Tim Roe | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Several years ago, we grew tired of using development time to create what were, in most cases, simple forms. Although some divisions of the University would use Survey Monkey from time to time, we wanted to choose a product that was simple enough to use that would serve most of the usual needs around campus. We were impressed with the simplicity of Formstack's product for our end users, but also appreciated their integration modules, service and pricing. We currently have over 800 forms that have been created. Having a tool available for the entire Butler community has normalized our form-building processes and freed up technical resources for more challenging projects. The credit card integration was a huge win as well. It is no longer "rocket science" to get a department setup with credit card processing, even for smaller initiatives. The Authorize.net integration enabled us to take what used to be a major headache and turn it into a no-brainer. We've also appreciated how Formstack has involved us in their feedback loop and listened to our suggestions for product improvement. They are also a local company, which is an added bonus. We get to support a local vendor and can meet face-to-face if it is ever required.
  • Simple interface. They have created the tool to enable form building via several different methods, depending on how a person wishes to work. You can choose elements, then modify them to add them to a form. Or, you can simply drag and drop them where you want them. You can even choose from templates or a wizard to get you started. The tool couldn't be simpler to use.
  • Reliability. We can't think of a single time that Formstack has not been available. With extremely rare exception, any time we have a submission or process issue, it's usually due to something we've done incorrectly or because one of our systems dropped the ball.
  • The good people at Formstack seem to genuinely care about making their product better all the time. We are told about or shown new features, or proposed features, several times a year. In fact, they will often let us experiment with features before they unleash it system wide. They value our feedback and we feel that we've actually played a small part in shaping what Formstack has become.
  • Price. Compared to other form tools, Formstack is very reasonably priced. The analysis and reporting tools are not nearly as robust as some other large, extensible survey products. But, if you're just trying to get out of the form business and provide a solid platform to your users for building forms and surveys, this is a good option.
  • Online "stores." Formstack did away with their store module some time ago and replaced it with a form field type that is really better suited to events than products. If you're trying to build out an entire online catalog of products that may have various colors, sizes, styles, etc. Formstack is NOT the tool to use. However, if you just have a FEW items you wish to make available for sale, that can be done fairly well with a little effort and know-how.
  • Although Formstack is infinitely more customizable style-wise with it's graphic templates and CSS tools (much more so than, say, Google Forms), it is sometimes challenging to get granular control over certain form elements--even WITH a CSS guru on staff. As long as you're willing to say "close enough" and not get TOO picky, you can certainly create beautiful forms and surveys that complement your branding or graphic design elements.
  • Reporting and analytics. If you're looking for Qualtrics-like reporting, you won't find that here. You can certainly get base stats such as usage, geolocation, aggregate survey results, abandonment points and comparative graphs. But if you're a real data nerd who wants microscopic data analysis, you'll likely be disappointed.
As with anything, ask yourself: "What am I hoping to accomplish with this tool?" Be thorough. Be honest. If you're looking for Survey Monkey, get Survey Monkey. If you're looking for Qualtrics, get Qualtrics. If you're needing to empower your user base to create and manage their own forms (and even share that data with a few non-users) without all the complications that come from a more expensive tool, then give Formstack a try. With Formstack's ability to do conditional items and now even provide some simple workflow (approve/decline) processes, it is a powerful tool for many circumstances.
Nicole McCormick | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We used multiple instances of Formstack on the company website. I handled all our web design, so I was the primary user, but Formstack is simple enough anyone could use it. I created both simple comment forms and tech support requests, as well as more complicated financial applications.
  • Simple drag and drop creation makes it very easy to create and reorganize forms.
  • Frequently used fields are already available, but you can create any field you need in seconds.
  • You can have a form that combines single field questions, with multiple choice or even conditional logic.
  • You can create A and B versions of your form and analytics give you an easy way to assess which form is getting a better response.
  • The forms are very easy to brand.
  • I never ran into any problems using formstack. I only wish the rest of plugins were this user friendly.
Formstack is well-suited to a small business website. We were able to create forms for customer service requests, applications, general questions and for polls. We were able to get it to do all the things we wanted.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We utilized Formstack as a print submission tool. I suggested Formstack as more user friendly alternative to the Xerox XJT submission and management tools that we were initially utilizing when I came on board. The order form that I created was tailored to specific departmental requirements and used across the entire organization, including both our internal and external offices/personnel.
  • Formstack's conditional logic allows the form manager to create multiple click-paths for end-users to navigate per their specific order or inquiry. If set up properly, this allows for a less befuddling experience for the client/customer by displaying only pertinent options.
  • The interface at both ends is intuitive and requires no coding knowledge.
  • The API continues to evolve. Formstack is continually adding features that are quick-and-easy to integrate.
  • The customer support is far from stellar but not terrible. Also, Formstack should offer around-the-clock support.
  • The payment process is a bit messy.
  • The API is quite buggy in Internet Explorer.
Formstack is an excellent tool for creating quick and clean survey, inquiry, and order forms. The click-path is also easily customisable which is an asset if you have multiple end users utilizing the same form but with disparate requirements.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Formstack to collect payments and interest forms. We are selling and running multiple events at one time. Right now it is being used by part of the organization while the other part uses a different form website. Formstack makes gathering data continuously very easy. The integration with Google Docs is the best part because our organization uses google docs frequently.
  • Integrating data into Google Docs
  • Makes creating and managing forms very user friendly
  • Makes choosing between different options very easy, you do not need to be a computer whiz to manage forms
  • Moving parts of the form around and changing the order
  • Customer support is not great
  • Does limit your options sometimes but that is partly what it is easy to use
  • Integration errors
Formstack is much more appropriate for users who are not web designers or well trained in website design. Makes it very easy for sales users to personalize the forms the way they want it.
Jason Fluegge | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Formstack across two departments for both our annual season subscription pre-sale orders as well as more regularly as a tool to manage our volunteer sign-ups for upcoming performances, lost & found reporting, and volunteer inquiries. Formstack has allowed us to easily integrate some of these items on to pages of our website such as the lost and found reporting and volunteer inquiries. The volunteer sign-ups are now a much more efficient system given our needs and make it both easy for our volunteers to fill out, especially given that many of them are older and not as technically savvy, and quick for our volunteer coordinator to download and assign performances. Overall, it is a relatively inexpensive system but can help with several functions.
  • Formstack has a very user friendly interface for setting up the forms/surveys. A lot of the items are easy to drop in and customize for basic users. The terminology is very straight forward.
  • For more intermediate to advanced users, there is a lot more functionality that can open up and the ability to incorporate responsive forms is great. The shorter a form is or appears to the person filling it out is beneficial, and Formstack allows you to show only applicable fields rather than having fields that are present that someone has to skip over.
  • The integration with 3rd party systems is also pretty easy to manage. I also utilize Formstack for a non-profit I volunteer for and there, we have Formstack synced to Google Docs for some data hosting and Constant Contact for our email host and had no trouble connecting the systems and even customizing some filtered email lists.
  • As I stated in one of my pros, Formstack integrates well with Google Docs for data hosting. The reason why we utilize this is because there is not an easy table view of data in Formstack. You can view each complete entry separately or you can view charts and averages, but it's not easy to reference otherwise.
  • There isn't an easy way to undo when creating/editing forms. There have been a few occasions where I have accidentally deleted a portion of credit card information and have had to delete all of the rest and reinsert and connect the elements.
  • Managing the themes can sometimes be tough to do as there isn't a clear 'preview' option for that screen and you have to toggle back and refresh a form to see how it will layout on the page and go back and forth a bit to determine the best look/fit.
If you are looking to get more functionality without needing a massive amount of customization or web design/programming skill then Formstack is an excellent option. There is a lot of integration built in to the system and it is laid out in a very straight forward and easy format. You will have some restrictions on the layout of the forms, colors, and backgrounds but the look of the forms are not unpleasant or difficult to use. Overall it is a very good product for the associated costs.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Formstack is being used in several areas of our company. Mainly we use it to allow for our representatives to walk prospective students through our admissions application form. We also use it to allow our field representatives the ability to order items from our main campus. Finally we use it for odds and ends. For instance, if we need a form for our parents to fill out letting us know that they want photos from a recent graduation. If you need a form for anything Formstack is a GREAT TOOL.
  • Ability to create a professional looking form in a matter of minutes. Saves time and allows me to work on other pressing issues.
  • Simple user interface with Drag & Drop technology. The simpler the better!
  • Seamless ability to work with other companies using the Integration Hub . Allowing us the ability to add documents, and get our forms signed online.
  • I have not seen any weaknesses, for a novice user it may seem a little overwhelming, especially when dealing with the integration hub.
So far I have yet to find a scenario, where when you need a form that Formstack doesn't deliver. Anything from simple, to advanced forms this program seems to have it covered.
July 25, 2014

Formstack Fan 2014

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Formstack is used as a survey tool for inter-office decisions and for Marketing purposes. It is used across the entire organization, and it addresses the issues of having to send copious amounts of emails to get people's opinion, one formstack can solve this issue in 10 minutes or less, it is very convenient.
  • Helps decision-making process more time efficient
  • Keeps data all in one place
  • I love the export option into Excel, very convenient!
  • I think the "building your own form" function could be a little more user friendly.
  • I think the Conditional Logic function may be too complex for many users.
It is very well suited for massive surveys. It is a great way to save time and can be used across many mediums.
Ryan Spear | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Multiple offices across our campus utilize Formstack to meet their needs from the alumni office using a form to manage registration for alumni events, the student life office for roommate pairing to the admission office for visitor registration. We've currently maxed out our number of users under the Manager level (10 users). This is a good problem as it shows that the form building process is intuitive enough to allow multiple users to manage their own forms with only a bit of training.

We have a few users that are admins where some have only access to certain forms. This benefit has been helpful in managing our users. For the basic users - those that just need to log in from time to time to access new submissions or to make minor changes to forms - the latest update has been pretty helpful to that end. For the more advanced users, there are excellent features that both add the ability to analyze form submission trends as well as to build more advanced features (like tracking progress, form saving, email kick-backs, etc.). Only minor critique: sporadically, a notification email will not be sent when a form is submitted. Very sporadically but enough that it isn't a "fool-proof" process if you only rely on the notification email rather than logging in to check for new submissions.
  • Ease of use - basic users can get the hang of it pretty quickly.
  • Advanced features - those that want to make "fancier" forms can do so.
  • Flexibility - can be used to meet a variety of needs in a variety of different situations.
  • Consistency - some sporadic issues of notification emails not being sent.
It is well suited for event registration and miscellaneous form needs (writing evaluations of admission recruiting events, etc.). We do not currently use it as our application for admission although one of our affiliate programs does. Not sure if we're in the position where we'd put all of our eggs in one basket, in that sense.
July 25, 2014

Product Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Formstack is used by multiple departments in my organization. I mainly use it to gather volunteer interest and collect volunteer contact information, but other departments use it as a tool to gauge feedback about our nationwide advocacy efforts, organize travel logistics for participants and collect audition materials for our Honor Ensembles. All of the departments that use Formstack (Events, Marketing, Development, Finance) have used Formstack to survey our participants and gain valuable feedback about our organization.
  • I like that you can embed Formstack forms into pre-existing web pages
  • I like that Formstack allows you to archive forms without having to delete the data
  • Formstack does a good job of analyzing your form's data into an easy-to-read format through the use of graphs, charts and metrics
  • Formstack has a very user-friendly interface by not overwhelming any one page with too much information
  • When exporting data, there should be a way to only export select fields and a way to organize this custom data before it exports to a CSV file.
  • I wish that Formstack prompted you to include both a confirmation page and follow up email for each form. I sometimes miss including these features because they are located on the Settings page instead of the Build page of a form.
  • I would like to be able to embed a pdf file into a Formstack form, or at least embed the link to one.
  • I would like to be able to set up a form so that it only sends me a notification email if a certain selection has been made within the form.
Formstack is well suited to act as a survey or data collection tool. It is not a good way to push out materials to, for example, volunteers. I could never use the software for 100% of my volunteer management needs because our organization is event-based. We need a program during events that can both collect data and push out documents like Prezi presentations, parking passes, etc.
Andrew Loo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I work at a startup organization that provides online marketing solutions to our customers. I had tried a number of online survey applications before to gather customer data for fulfillment after the sales process had closed but Formstack seemed to be the most user friendly and robust application that met our needs. At peak, we had about 75 active forms that collected information for each of our programs. The workflow was built so that once a customer signed their electronic contract through our CRM, a Formstack form would automatically be sent to them asking for business information that pertained to their specific marketing program. When that was filled out, it would go to the fulfillment team.
Very easy application to use and quick to put a form together.
  • Quick to put a form together
  • Easy to learn
  • Reporting data is useful to learn about engagement and what could be modified
I've tried another application called Zoho. While the automation was very helpful, for a non IT user, it was difficult to learn how to use and put forms together immediately and as easily as Formstack is. If you're looking for something that just collects data, Formstack would work for your organization.
Sarah Meerschaert | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our HR team implemented Formstack as an online application and resume submission. Our internal softball team used Formstack to recruit new members and decide on t-shirt designs. I implemented Formstack as customer satisfaction surveys for each of our 20+ products and services. I found that Formstack allowed me to easily create a user friendly survey which I could customize to match the look and feel of our software products. I was able to easily conduct basic analysis of data and also export to our own application for complex analysis.
  • Basic data analysis through automatically generated charts and graphs
  • Easy export to third party applications
  • Organization of forms and surveys in folders
  • Simple and easy form creation and customization
  • Organization of questions in lengthy surveys
  • Data validation
Formstack is a great tool, but it offers a middle of the road solution. If you're looking for a simple and easy to use tool for creation of just a few simple forms, I would recommend SurveyMonkey or GoogleForms. If you're looking for complete customization, it's much better to create a custom webpage. Formstack is a paid tool allowing a fair amount of customization.
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