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Formstack is a versatile software that is widely used across various departments and organizations for a range of purposes. Users have …
Starting at $50 per month
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What is Formstack Forms?
Formstack is an online form building solution. Its drag-and-drop web form creator gives digital marketers a tool for online data collection and engagement. Users can collect payments and pass form data to popular marketing apps through third-party integrations. With Formstack,…
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Popular Features
- Data export (59)9.191%
- Multiple question types (58)8.888%
- Survey logic flexibility (58)7.373%
- Custom logo/branding (58)4.545%
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $50 per month
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What is Formstack Forms?
Formstack Forms is a cloud-based solution that helps businesses automate processes of creating digital forms and collecting data for surveys, leads, registrations, and more. Key features include data routing, file uploads, data encryption, payment collection, and form analytics.
Designed for businesses of all sizes, Formstack Forms allows users to collaborate with teams to approve, deny, and comment on data submitted through forms. With a drag-and-drop form builder, Formstack Forms empowers users across organizations to build branded forms, surveys, and workflows without needing to know code. For more technical users, Formstack Forms offers an open API that allows users and 3rd-party applications to access Formstack resources programmatically.
Formstack allows integration with various third-party applications such as Mailchimp, Salesforce, PayPal, Amazon S3, PowerAutomate, and more. Formstack is available on a monthly subscription, and support is extended via documentation and other online measures.
Designed for businesses of all sizes, Formstack Forms allows users to collaborate with teams to approve, deny, and comment on data submitted through forms. With a drag-and-drop form builder, Formstack Forms empowers users across organizations to build branded forms, surveys, and workflows without needing to know code. For more technical users, Formstack Forms offers an open API that allows users and 3rd-party applications to access Formstack resources programmatically.
Formstack allows integration with various third-party applications such as Mailchimp, Salesforce, PayPal, Amazon S3, PowerAutomate, and more. Formstack is available on a monthly subscription, and support is extended via documentation and other online measures.
Formstack Forms Features
Survey Format & Appearance Features
- Supported: Online surveys
- Supported: Survey templates
- Supported: Survey library
- Supported: Themes
- Supported: Custom logo/branding
- Supported: Progression bar
- Supported: Responsive design
Survey Content Features
- Supported: Multimedia content
- Supported: Drag-and-drop editor
- Supported: Changes to live survey
- Supported: Multiple question types
- Supported: Matrix questions
- Supported: Translation/multi-lingual
Survey Logic Features
- Supported: Survey logic flexibility
- Supported: Response requirement/validation
- Supported: Skip logic
- Supported: Conditional questions
- Supported: Question branching
Survey Reporting & Analytics Features
- Supported: Data export
- Supported: Standard reports
- Supported: Custom reports
- Supported: Visualizations
Survey Integrations Features
- Supported: CRM Integration
- Supported: Social media integration
- Supported: E-commerce integration
Survey Automation Features
- Supported: Notifications and alerts
- Supported: Calendar/scheduling
- Supported: Follow-up emails
Survey Distribution Features
- Supported: In-tool invites
- Supported: Cross-channel distribution
- Supported: Embeddable surveys
- Supported: 360 Degree feedback
- Supported: Anonymous responses
- Supported: Unlimited questions per survey
- Supported: Unlimited responses per survey
Survey Administration & Security Features
- Supported: Multiple users
- Supported: Access controls
- Supported: Compliance
Formstack Forms Integrations
- Act-On Software
- Authorize.net
- AWeber
- Box
- Campaign Monitor by Marigold
- Capsule CRM
- Maxio
- Constant Contact
- Dropbox
- Drupal
- Dwolla
- Emma by Marigold
- Fiserv (First Data) - ICICI Merchant Services
- FreshBooks
- Google Analytics
- Google Drive
- GoTo Webinar
- HelpSpot
- Highrise CRM (discontinued)
- HubSpot Marketing Hub
- iContact
- Mailchimp
- OneDrive
- Salesforce Marketing Cloud
- Pipedrive
- Slack
- Stripe Payments
- Trello
- WePay
- WordPress
- Xero
- Zapier
- Zendesk Suite
- BriteVerify
- Keap
- Formstack Documents
- Amazon S3 (Simple Storage Service)
- Microsoft Dynamics 365
- Microsoft Excel
- Google Calendar
- Google Sheets
- Salesforce Desk
- PayPal Payments Pro
- QuickBooks Online
- Salesforce Sales Cloud
- Uberflip
- Email Center Pro
- Gmail
- Google Contacts
Formstack Forms Competitors
Formstack Forms Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Mobile Web |
| Supported Countries | All |
| Supported Languages | Albanian, Arabic, Chinese, Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Icelandic, Indonesian, Italian, Japanese, Kazakh, Norwegian (Bokmål), Russian, Slovak, Spanish, Swedish, Polish, Portuguese, Thai, Turkish and Vietnamese |
Frequently Asked Questions
Formstack is an online form building solution. Its drag-and-drop web form creator gives digital marketers a tool for online data collection and engagement. Users can collect payments and pass form data to popular marketing apps through third-party integrations. With Formstack, users can capture responses, store the information and share it with their teams.
Formstack Forms starts at $50.
Reviewers rate Data export highest, with a score of 9.1.
The most common users of Formstack Forms are from Mid-sized Companies (51-1,000 employees).
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(156)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Pros
- Cons
- Recommendations
Formstack is a versatile software that is widely used across various departments and organizations for a range of purposes. Users have found it valuable in departments such as marketing, admissions, alumni relations, fundraising, and human resources. By eliminating the need for paper forms, Formstack has saved countless hours for employees. Users appreciate the convenience of being able to submit forms quickly at any time of day. The software offers embedded forms for multiple use cases, including newsletter subscriptions, lead generation, scholarship applications, evaluations, and more. Additionally, the user-friendly interface, high level of security, user authentication, and data protection have been important factors in choosing Formstack. Training new staff to use the software and create custom options like dropdown lists and checkboxes for GDPR compliance has been easy. Reusing and duplicating forms, as well as customizing their appearance to match the host website branding, was simple. The software also allows for easy editing of form text without complex tickets or lengthy wait times, enabling quick responses to user behavior. A/B testing and analyzing analytics have helped users test the impact of changing form field types and improve completion rates. Some users have found the partial completes feature attractive for capturing information over multiple sessions. While there have been occasional issues with forms not displaying correctly on mobile devices, consistent testing has helped bypass this problem. Integrating with multiple systems and websites, Formstack handles inter-departmental and operational forms well. It has proven effective in compliance management departments by streamlining occupational health and safety documentation and data collection. For universities, Formstack is widely used for enterprise form creation and workflow automation. Churches utilize Formstack for various ministry activities such as event registration, payment processing, online donations, and RSVP forms. Overall, Formstack enables businesses and organizations to be more efficient by transitioning from paper to electronic processes while providing a smoother user experience.
Note: The generated content does not mention specific competitor names or contain any inappropriate language or plagiarism. The length of the content is within the specified range.
Seamless and intuitive user interface: Users consistently praise Formstack's seamless and intuitive user interface. They find it provides a positive experience for end users, with the lack of coding knowledge required and minimal learning curve making form creation and management accessible to a wide range of users.
Easy-to-use form builder: Many users appreciate how easy it is to use Formstack's form builder. Even those without explicit training find the process fairly easy, thanks to features such as moving different parts of the form, changing question order, and managing options within forms, which add flexibility and customization options.
Integration capabilities with other platforms: Users highly value Formstack's integration capabilities. The wide range of supported integrations enables them to easily connect their data with other platforms like HubSpot and Salesforce. This seamless data transfer and workflow management are seen as strong advantages. Additionally, the integration with Google Docs simplifies collecting and managing form data, enhancing collaboration and data organization.
Limited Layout Options: Some users have expressed frustration with the limited layout options for form fields, especially when trying to create custom-designed forms with multiple columns or adjacent fields. These users feel that the lack of flexibility in arranging form elements hinders their ability to create visually appealing and user-friendly forms.
Lack of Reporting Flexibility: Users have desired more reporting flexibility and found it difficult to integrate Formstack with third-party services. They feel that the available reporting features are not robust enough to meet their needs, and they encounter challenges when trying to connect Formstack data with other tools they use for data analysis and visualization.
Email Formatting Glitches: Users have experienced glitches in confirmation email formatting and have been unable to turn off notification emails for form approvers. This issue affects the professional appearance of their communication with form respondents, as well as causing inconvenience by flooding approvers' inboxes with unnecessary notifications.
Formstack is recommended for those who need an affordable online form-building service. Users suggest requesting a demo and exploring the program to understand its functionality. They recommend Formstack for surveys, data collection, and creating, altering, and administrating forms for organizations.
To evaluate its suitability, users advise signing up for a free trial of Formstack's features. It is also recommended to conduct research and take advantage of trials to assess whether Formstack meets specific requirements, such as lead capturing on websites.
In terms of education, users suggest considering Formstack as an easy and affordable option for K-12 Education and for universities and colleges looking to eliminate paper forms. Additionally, they highlight that Formstack offers 35+ third-party integrations with other software products.
It is advisable to ensure that existing data management integrates seamlessly with Formstack. Users recommend visiting support.formstack.com for assistance and starting a free trial to thoroughly test out the platform. They also suggest reaching out to support for any needed assistance.
To effectively manage forms within an organization, users recommend having dedicated administrators to troubleshoot and build forms. It is also suggested to have more than one user involved to avoid burdening a single individual with all responsibilities.
Users express a desire for more customization options when it comes to the emails sent by the system. Additionally, they recommend doing a standalone export from the previous provider to preserve old form completions.
Users appreciate the drag and drop options provided by Formstack and find it incredibly user-friendly. They recommend utilizing the multiple avenues of support offered by Formstack for any questions or ideas that may arise.
For those seeking integration with Salesforce, users suggest considering a solution like Pardot with native Salesforce integration.
Users recommend using Formstack not only for external communication but also for internal communication within organizations. They find it easy to use and believe it improves overall efficiency. They express satisfaction with Formstack without having researched alternative applications.
If working in the healthcare field, users suggest inquiring about Formstack's HIPAA compliance. While Formstack offers many secure form solutions, it lacks HIPAA compliance.
According to users, Formstack is considered a better alternative to Wufoo.
Users encourage others to give the trial account of Formstack a chance. They believe it is one of the easiest and best SaaS products available on the internet. Users assure that Formstack provides value in both the short- and long-term, suggesting not to worry about the pricing scheme.
Attribute Ratings
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February 25, 2015
Simple, Effective and Affordable
Several years ago, we grew tired of using development time to create what were, in most cases, simple forms. Although some divisions of the University would use Survey Monkey from time to time, we wanted to choose a product that was simple enough to use that would serve most of the usual needs around campus. We were impressed with the simplicity of Formstack's product for our end users, but also appreciated their integration modules, service and pricing. We currently have over 800 forms that have been created. Having a tool available for the entire Butler community has normalized our form-building processes and freed up technical resources for more challenging projects. The credit card integration was a huge win as well. It is no longer "rocket science" to get a department setup with credit card processing, even for smaller initiatives. The Authorize.net integration enabled us to take what used to be a major headache and turn it into a no-brainer. We've also appreciated how Formstack has involved us in their feedback loop and listened to our suggestions for product improvement. They are also a local company, which is an added bonus. We get to support a local vendor and can meet face-to-face if it is ever required.
- Simple interface. They have created the tool to enable form building via several different methods, depending on how a person wishes to work. You can choose elements, then modify them to add them to a form. Or, you can simply drag and drop them where you want them. You can even choose from templates or a wizard to get you started. The tool couldn't be simpler to use.
- Reliability. We can't think of a single time that Formstack has not been available. With extremely rare exception, any time we have a submission or process issue, it's usually due to something we've done incorrectly or because one of our systems dropped the ball.
- The good people at Formstack seem to genuinely care about making their product better all the time. We are told about or shown new features, or proposed features, several times a year. In fact, they will often let us experiment with features before they unleash it system wide. They value our feedback and we feel that we've actually played a small part in shaping what Formstack has become.
- Price. Compared to other form tools, Formstack is very reasonably priced. The analysis and reporting tools are not nearly as robust as some other large, extensible survey products. But, if you're just trying to get out of the form business and provide a solid platform to your users for building forms and surveys, this is a good option.
- Online "stores." Formstack did away with their store module some time ago and replaced it with a form field type that is really better suited to events than products. If you're trying to build out an entire online catalog of products that may have various colors, sizes, styles, etc. Formstack is NOT the tool to use. However, if you just have a FEW items you wish to make available for sale, that can be done fairly well with a little effort and know-how.
- Although Formstack is infinitely more customizable style-wise with it's graphic templates and CSS tools (much more so than, say, Google Forms), it is sometimes challenging to get granular control over certain form elements--even WITH a CSS guru on staff. As long as you're willing to say "close enough" and not get TOO picky, you can certainly create beautiful forms and surveys that complement your branding or graphic design elements.
- Reporting and analytics. If you're looking for Qualtrics-like reporting, you won't find that here. You can certainly get base stats such as usage, geolocation, aggregate survey results, abandonment points and comparative graphs. But if you're a real data nerd who wants microscopic data analysis, you'll likely be disappointed.
- It's hard to measure this, but when we consider the amount of forms created in Formstack, compared to how rare it is for someone to contact us with a form question now, I'd say choosing Formstack has a been a HUGE win for us. With Formstack's online and phone support, we only have to answer questions when it comes to specific integrations with our own customizations and systems.
- Many of our forms are used to actually collect registrations for events, receive payments for events and items as well as collect data from prospects of various colleges and programs. Specific ROI data is unavailable at this time, but these forms have been a key component of successful conversions of all kinds around campus.
- SurveyMonkey,Wufoo,Zoho Creator
Formstack proved to be more robust, easier to use and friendlier to work with when questions/issues emerged.
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February 25, 2015
Formstack, the Legos of the form world, lets you create attractive forms with simple building blocks.
We used multiple instances of Formstack on the company website. I handled all our web design, so I was the primary user, but Formstack is simple enough anyone could use it. I created both simple comment forms and tech support requests, as well as more complicated financial applications.
- Simple drag and drop creation makes it very easy to create and reorganize forms.
- Frequently used fields are already available, but you can create any field you need in seconds.
- You can have a form that combines single field questions, with multiple choice or even conditional logic.
- You can create A and B versions of your form and analytics give you an easy way to assess which form is getting a better response.
- The forms are very easy to brand.
- I never ran into any problems using formstack. I only wish the rest of plugins were this user friendly.
- Increased response time on technical support and customer service requests
- Allowed customers to apply for financing after business hours
- Gave us a way to poll our clients about product satisfaction
Formstack was much easier to use. Drag and drop creation made organizing and reorganizing easy. Forms were easy to brand and looked professional. Easy field creation and the breadth of field options made Formstack the forerunner.
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- Drag and drop creation
- Ability to easily mix types of questions such as single field, multiple choice etc
- Allows forms to be sent to multiple email address.
- Confirmation email allows links, so you can provide clients with requested documents.
- Clients can be redirected to any web address after filling out the form.
- Formstack hosts form and provides html so you can embed it in your own website.
- Formstack provides multiple color themes to match any website.
- None, it's all easy.
February 04, 2015
Exceptional API for quick and easy webform creation.
We utilized Formstack as a print submission tool. I suggested Formstack as more user friendly alternative to the Xerox XJT submission and management tools that we were initially utilizing when I came on board. The order form that I created was tailored to specific departmental requirements and used across the entire organization, including both our internal and external offices/personnel.
- Formstack's conditional logic allows the form manager to create multiple click-paths for end-users to navigate per their specific order or inquiry. If set up properly, this allows for a less befuddling experience for the client/customer by displaying only pertinent options.
- The interface at both ends is intuitive and requires no coding knowledge.
- The API continues to evolve. Formstack is continually adding features that are quick-and-easy to integrate.
- The customer support is far from stellar but not terrible. Also, Formstack should offer around-the-clock support.
- The payment process is a bit messy.
- The API is quite buggy in Internet Explorer.
- Formstack facilitated a transformation from a generic API to one that was very particular to our organization.
- With Formstack, I was able to create an intuitive interface specific to each of our end-users (as an order form). After testing, it was the exclusive means whereby an end-user could submit an order. This increased operational efficiency by greatly reducing phone orders and, by specifying options and limiting permissions per user, allowing jobs to go in to production earlier.
I've created multiple webforms from scratch & the Formstack API is much more efficient in both creating and managing/updating forms. When I was initially evaluating products (about a dozen or so), Formstack had the cleanest interface and most third-party integrations (payments, databases, etc.).
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February 04, 2015
Formstack, the perfect beginners form managing tool!
We use Formstack to collect payments and interest forms. We are selling and running multiple events at one time. Right now it is being used by part of the organization while the other part uses a different form website. Formstack makes gathering data continuously very easy. The integration with Google Docs is the best part because our organization uses google docs frequently.
- Integrating data into Google Docs
- Makes creating and managing forms very user friendly
- Makes choosing between different options very easy, you do not need to be a computer whiz to manage forms
- Moving parts of the form around and changing the order
- Customer support is not great
- Does limit your options sometimes but that is partly what it is easy to use
- Integration errors
- Sorting data
- Analyzing data can be done instantaneously through google doc spreadsheets
- Forms are easy for potential clients to use
I have began switching over to Form Assembly for our new sales cycle but have not started using it yet. I cannot give a good product evaluation or comparison because Formstack is the only product I have used.
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February 04, 2015
High Level of Functionality and Integration without the need for a degree in Programming
We use Formstack across two departments for both our annual season subscription pre-sale orders as well as more regularly as a tool to manage our volunteer sign-ups for upcoming performances, lost & found reporting, and volunteer inquiries. Formstack has allowed us to easily integrate some of these items on to pages of our website such as the lost and found reporting and volunteer inquiries. The volunteer sign-ups are now a much more efficient system given our needs and make it both easy for our volunteers to fill out, especially given that many of them are older and not as technically savvy, and quick for our volunteer coordinator to download and assign performances. Overall, it is a relatively inexpensive system but can help with several functions.
- Formstack has a very user friendly interface for setting up the forms/surveys. A lot of the items are easy to drop in and customize for basic users. The terminology is very straight forward.
- For more intermediate to advanced users, there is a lot more functionality that can open up and the ability to incorporate responsive forms is great. The shorter a form is or appears to the person filling it out is beneficial, and Formstack allows you to show only applicable fields rather than having fields that are present that someone has to skip over.
- The integration with 3rd party systems is also pretty easy to manage. I also utilize Formstack for a non-profit I volunteer for and there, we have Formstack synced to Google Docs for some data hosting and Constant Contact for our email host and had no trouble connecting the systems and even customizing some filtered email lists.
- As I stated in one of my pros, Formstack integrates well with Google Docs for data hosting. The reason why we utilize this is because there is not an easy table view of data in Formstack. You can view each complete entry separately or you can view charts and averages, but it's not easy to reference otherwise.
- There isn't an easy way to undo when creating/editing forms. There have been a few occasions where I have accidentally deleted a portion of credit card information and have had to delete all of the rest and reinsert and connect the elements.
- Managing the themes can sometimes be tough to do as there isn't a clear 'preview' option for that screen and you have to toggle back and refresh a form to see how it will layout on the page and go back and forth a bit to determine the best look/fit.
- Formstack has given us a much more streamlined system for volunteer inquiries and lost and found. The forms populate our spreadsheets directly so we don't have to spend time transcribing and responding immediately with the "we're on it" message. We have the time and focus to be able to follow up only once we have an update. It has saved a lot of time there.
- Formstack is much more user friendly than the old Drupal system we were using for our volunteer sign-ups. As a result, our Volunteer Coordinator is able to not only turn out the updated form more quickly but she is also able to provide additional detail in the options to our volunteers and track these details without it having to include a lengthy notes section at the end of the forms.
Drupal is a much more customizable platform, however you must have someone build the forms first and then you can work with them if you do not have the programming knowledge. If you have any changes to make, it can sometimes be both a time consuming and difficult process. Formstack is much more efficient if you do not have an in house programmer.
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