TrustRadius
Formstack is an online form building solution. Its drag-and-drop web form creator gives digital marketers a tool for online data collection and engagement. Users can collect payments and pass form data to popular marketing apps through third-party integrations. With Formstack, users can capture responses, store the information and share it with their teams.https://media.trustradius.com/product-logos/t2/yY/ZDZ9IZQ74Q39.PNGFormstack is Solid in SaaS Data CollectionI have used Formstack with multiple organizations I have volunteered and consulted with over the past five years. Some of the uses include: Event registration data collection and payments with PayPal for High Performance driving eventsEvent registration and payment collection for various charitable and non-profit eventsFannie Mae form 1003 data collection for the loan origination processSmall merchandise sales and order fulfillmentSalesforce and general 'form' data collection and request processesIn all but one case, each of my use cases and experience with Formstack has been connecting and integrating it with WordPress sites. My driving reason for using Formstack was the ability to easily connect to WordPress and begin the collecting and routing of end-user data.,Formstack integrates very well with WordPress. A simple plug-in install and any WordPress site is ready to begin collecting data. Formstack has a plethora of options for the actual routing of data. Not only can you store data in the FormStack cloud for future retrieval, you have the ability to route the data to your own email, others email (for confirmation), or integrate with Google Docs The management and flow process of forms is quite advanced. From calculations to conditional based logic, Formstack is capable of quite advanced, quasi-'systems' type data routing. This makes data collecting and the conditional collecting of data (i.e. if this, then collect that) very easy,Formstack is missing what I might consider some major integrations: it has Salesforce, but no NetSuite; it has Google Apps, but no Office 365 While the data routing options are impressive, one area that would be incredible would be the integration or data feeding of third party databases. For example, if data collected could be pushed to another cloud-based on on-premise PostgreSQL or Microsoft SQL Server instance, the ability to use the collected data with other integrated systems would be incredible. In my opinion, Formstack can be a little pricey in the tiers. For not much money you can get into the service, but it's easy to quickly run out of space and need to jump to a more expensive tier,9,Using Formstack, I have been able to - on multiple occasions - stand up professional quality, web-based, data and payment collecting applications in literally days and not weeks. The "time to live" using Formstack is incredible. With a Formstack account, you will find yourself often using it to "collect data." The simplicity combined with the professionalism makes it a go-to choice over alternatives such as email and manual data collection, or even SharePoint lists or shared Google Docs,,10,Implemented in-house,10,10,10Formstack, the Legos of the form world, lets you create attractive forms with simple building blocks.We used multiple instances of Formstack on the company website. I handled all our web design, so I was the primary user, but Formstack is simple enough anyone could use it. I created both simple comment forms and tech support requests, as well as more complicated financial applications.,Simple drag and drop creation makes it very easy to create and reorganize forms. Frequently used fields are already available, but you can create any field you need in seconds. You can have a form that combines single field questions, with multiple choice or even conditional logic. You can create A and B versions of your form and analytics give you an easy way to assess which form is getting a better response. The forms are very easy to brand.,I never ran into any problems using formstack. I only wish the rest of plugins were this user friendly.,10,Increased response time on technical support and customer service requests Allowed customers to apply for financing after business hours Gave us a way to poll our clients about product satisfaction,,3,2,10,Drag and drop creation Ability to easily mix types of questions such as single field, multiple choice etc Allows forms to be sent to multiple email address. Confirmation email allows links, so you can provide clients with requested documents. Clients can be redirected to any web address after filling out the form. Formstack hosts form and provides html so you can embed it in your own website. Formstack provides multiple color themes to match any website.,None, it's all easy.,10Formstack in Higher Education AdmissionMultiple offices across our campus utilize Formstack to meet their needs from the alumni office using a form to manage registration for alumni events, the student life office for roommate pairing to the admission office for visitor registration. We've currently maxed out our number of users under the Manager level (10 users). This is a good problem as it shows that the form building process is intuitive enough to allow multiple users to manage their own forms with only a bit of training. We have a few users that are admins where some have only access to certain forms. This benefit has been helpful in managing our users. For the basic users - those that just need to log in from time to time to access new submissions or to make minor changes to forms - the latest update has been pretty helpful to that end. For the more advanced users, there are excellent features that both add the ability to analyze form submission trends as well as to build more advanced features (like tracking progress, form saving, email kick-backs, etc.). Only minor critique: sporadically, a notification email will not be sent when a form is submitted. Very sporadically but enough that it isn't a "fool-proof" process if you only rely on the notification email rather than logging in to check for new submissions.,Ease of use - basic users can get the hang of it pretty quickly. Advanced features - those that want to make "fancier" forms can do so. Flexibility - can be used to meet a variety of needs in a variety of different situations.,Consistency - some sporadic issues of notification emails not being sent.,10,Positive - ability to analyze submission trends - e.g. when a marketing email is sent, looking at increased form viewing and submissions in relation to the sending of the campaign. Immediate response - those that submit forms receive immediate response that their form has been submitted.,10,Adding new fields Modifying existing fields Setting up kick-back emails and notifications,More advanced features like conditional logic (more about the user, though),Yes,10
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Formstack
126 Ratings
Score 8.2 out of 101
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Formstack Reviews

Formstack
126 Ratings
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Score 8.2 out of 101

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Feature Scorecard Summary

Survey templates (50)
7.7
Themes (54)
7.0
Custom logo/branding (55)
7.6
Changes to live survey (50)
8.6
Question design help (1)
8
Multiple question types (55)
8.5
Survey logic flexibility (55)
8.2
Response tracking (1)
10
Data export (56)
8.6
Standard reports (53)
7.9
Custom reports (46)
7.5
Analytics (1)
10
Access controls (53)
8.3
Compliance (47)
8.5
Vendor-offered crowdsourcing (1)
8
Respondent restrictions (1)
8

About Formstack

Formstack is a cloud-based online form building solution designed to help organizations build powerful web forms without any coding knowledge.

The form builder serves over 500,000 people in 112 countries. Users can embed mobile-friendly forms on their websites and social media profiles to capture leads, gather feedback from customers and employees, collect online payments, and much more.

The platform integrates with over 50 web applications, including apps for CRM management, email marketing, payment processing, and document management.

Formstack offers a specialized Workflows product that helps users turn time-consuming processes into seamless digital workflows. Users can track their workflows across departments, and use special analytics tools to identify system and communication bottlenecks.

Other product offerings include conversion rate optimization tools for marketers and HIPAA compliance for healthcare and HR users.

Formstack Features

Survey Format & Appearance Features
Has featureOnline surveys
Does not have featurePaper surveys
Does not have featurePhone surveys
Has featureSurvey templates
Has featureSurvey library
Has featureThemes
Has featureCustom logo/branding
Does not have featureSingle page survey
Has featureProgression bar
Has featureResponsive design
Survey Content Features
Has featureMultimedia content
Has featureDrag-and-drop editor
Has featureChanges to live survey
Does not have featureQuestion bank
Does not have featureQuestion design help
Has featureMultiple question types
Has featureMatrix questions
Has featureTranslation/multi-lingual
Survey Logic Features
Has featureSurvey logic flexibility
Has featureResponse requirement/validation
Has featureSkip logic
Has featureConditional questions
Has featureQuestion branching
Does not have featurePiping logic
Does not have featureRandomization
Survey Reporting & Analytics Features
Does not have featureResponse tracking
Has featureData export
Does not have featureReal-time results
Has featureStandard reports
Has featureCustom reports
Has featureVisualizations
Does not have featureAnalytics
Survey Integrations Features
Has featureCRM Integration
Has featureSocial media integration
Has featureE-commerce integration
Does not have featureTestimonials widget
Survey Automation Features
Has featureNotifications and alerts
Has featureCalendar/scheduling
Has featureFollow-up emails
Survey Distribution Features
Has featureIn-tool invites
Does not have featureEmail distribution
Has featureCross-channel distribution
Does not have featureCustom survey URLs
Has featureEmbeddable surveys
Does not have featureSite intercept surveys
Has feature360 Degree feedback
Has featureAnonymous responses
Does not have featureVendor-offered crowdsourcing
Has featureUnlimited questions per survey
Has featureUnlimited responses per survey
Does not have featureRespondent restrictions
Survey Administration & Security Features
Has featureMultiple users
Has featureAccess controls
Has featureCompliance

Formstack Screenshots

Formstack Integrations

Act-On Software, Authorize.Net, AWeber, Batchbook, Box, Campaign Monitor, Capsule CRM, Chargify, Constant Contact, Dropbox, Drupal, Dwolla, Emma, FirstData, FreshBooks, Google Analytics, Google Drive, GoToWebinar, HelpSpot, Highrise, HubSpot, iContact, Infusionsoft by Keap, Mailchimp, OneDrive, Pardot, Pipedrive, Slack, Stripe, Trello, TypePad, WePay, WordPress, Xero, Zapier, Zendesk, WebMerge, BriteVerify, Amazon S3 (Simple Storage Service), Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Amazon S3 (Simple Storage Service), Amazon S3 (Simple Storage Service), Beanstream, Email Center Pro, Microsoft Excel, Facebook, Gmail, Google Calendar, Google Contacts, Google Sheets, PayPal, PayPal Payflow, PayPal Pro, QuickBooks, Salesforce, Salesforce Desk, Salesforce Marketing Cloud, Twitter

Formstack Competitors

Wufoo, SurveyMonkey, Typeform, JotForm, 123FormBuilder (formerly 123ContactForm), 123FormBuilder (formerly 123ContactForm), 123FormBuilder (formerly 123ContactForm)

Pricing

Has featureFree Trial Available?Yes
Has featureFree or Freemium Version Available?Yes
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No
EditionPricing DetailsTerms
Silver$39All Base Features + 5 Users
Gold$99/moAll Base Features + Facebook Tab Embed + Salesforce & HubSpot Integrations + 100 Forms + 10,000 Submissions + 10 Users
Platinum$249/moAll Base Features + Facebook Tab Embed + Salesforce & HubSpot Integrations + Priority Support + 1,000 Forms + 100,000 Submissions + 25 Users
Bronze$19/moAll base features + 1 User

We also offer a variety of Add-on features: Workflows, Conversion Kit, Portals, Approvals

Formstack Support Options

 Free VersionPaid Version
Email
FAQ/Knowledgebase
Social Media

Formstack Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Mobile Web
Supported Countries:All
Supported Languages: Albanian, Arabic, Chinese, Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Icelandic, Indonesian, Italian, Japanese, Kazakh, Norwegian (Bokmål), Russian, Slovak, Spanish, Swedish, Polish, Portuguese, Thai, Turkish and Vietnamese