TrustRadius Insights
Confirmit is a versatile tool that is widely used across different departments within organizations. Users have found it to be a simple …
PG Forsta HX PlatformFormerly Press Ganey + Forsta (Confirmit, FocusVision & Dapresy)
Overview
What is PG Forsta HX Platform?
The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer…
Recent Reviews
Pricing
N/A
Unavailable
What is PG Forsta HX Platform?
The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution featuring both…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
42 people also want pricing
Alternatives Pricing
What is NICE CXone?
NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management,…
What is Genesys Cloud CX?
Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.
Product Demos
Demo Jam Tangan Forsta Yang Viral, Real Atau Settingan?! | Polling With Andreas Lisman
YouTube
Video Demo Ketahan Jam Tangan Forsta Momento 512
YouTube
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is PG Forsta HX Platform?
The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution featuring both forms and text analysis to understand the Voice of the Customer. The platform helps monitor talk about the user's business – not just review scores, but written opinions too. This data with the reviews that come direct display a full spectrum of what people think, and vision into competitors’ reviews through the same lens.
PG Forsta HX Platform Video
Introduction to Confirmit
PG Forsta HX Platform Competitors
PG Forsta HX Platform Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution featuring both forms and text analysis to understand the Voice of the Customer.
Clicktools and QuestionPro are common alternatives for PG Forsta HX Platform.
Reviewers rate Support Rating highest, with a score of 8.
The most common users of PG Forsta HX Platform are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(43)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Confirmit is a versatile tool that is widely used across different departments within organizations. Users have found it to be a simple and easy-to-learn solution, even for those who are not computer professionals. The software is primarily used for survey programming, both for client-related surveys and internal ones. It allows for the creation of complex survey designs and facilitates reporting and analysis with its Reportal module. Confirmit has proven extremely helpful in running quick analyses on the fly and digging deeper into the data. It also streamlines programming and allows for customization, enabling the creation of surveys that meet customer requirements and increase productivity.
Despite its many benefits, some users have experienced bugs and glitches within the software, leading to missing data and potential problems with customers or financial losses. Additionally, there have been instances where departments have transitioned away from using Confirmit due to its high pricing model. However, overall, Confirmit has been an invaluable tool for various use cases such as designing, tracking, and distributing online surveys, conducting CATI interviews at call centers, collecting opinions from healthcare professionals worldwide, collecting HR-related data through surveys, and hosting market research surveys and panel database information. It provides real-time access to accurate data and reports, streamlining operations across different departments within organizations.
Attribute Ratings
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
February 26, 2014
Great Tool, easy to use and scalable.
Score 8 out of 10
Vetted Review
Verified User
Confirmit is used across several departments in my organization as a primarily tool for the purpose of collecting human resources related data, primarily through surveys, which involves surveying all the employees of our client, broader groups based on market sample, or targeted groups, such as Leaders/Executives. Confirmit acts as a medium for us to hear voice of people.
- Confirmit has a great data collection module. It's easy to setup a survey.
- It's scalable, you can collect data for millions of participants over the short period of time.
- It's very very stable, robust, trusted, and known platform.
- The Reportal feature has great potential, but is not there yet.
- Reportal needs to be easy for users to use and to setup reporting sites for clients
- The data model that reportal v16fp is based on, doesn't really meet the needs for a large data set, and is not as robust as the data collection side of the product.
- So, you can collect millions of data points, but when it comes to reporting on that data, it's not really the best reporting engine around.
- It is, however, a great tool with great potential, and have seen some great work by Confirmit on the UI side for end users using the reporting site.
- It's analytic capabilities seem to have increased recently with a variety of pre-defined analysis available as part of the package.
- Data Collection side of it is great, efficient, and easy to use.
- Reportal side of it is equally inefficient, need specialized skills, and also slows down the process.
- It's quite expensive and while the data collection side of it justifies the spend, Reportal really lowers the value proposition.
125
Consulting Operations
4
IT, Server Administrators, DBA Admins, etc.
- Employee Research
- Market Research
- HR Research
- Used reporting system for different purposes, as like Help Desk Management
- As a Scheduling system, not just as a survey system
- Project Management tool platform
- Price
- Product Features
- Product Usability
- Product Reputation
- Existing Relationship with the Vendor
- Third-party Reviews
Product capabilities (Reporting)
Ask more about Support, add some SLAs around support, etc.
- Implemented in-house
- Professional services company
Confirmit helped us with initial installation of software, etc. and trained the users.
Yes
Server Installation
Basis Product Development
User Training
Basis Product Development
User Training
Change management was a big part of the implementation and was well-handled
It was more of a product change for us, Confirmit brought in lot of great features and our clients were quite impressed with the transition and new cool features that they were getting with this transition.
There was definitely a learning curve for users.
There was definitely a learning curve for users.
- Learning Curve
- System Installation & Re-installation - quite an expensive process
Yes
We utilize premium support, but it's barely premium, they still have turn-around of few hours and days to "respond". They are not so great with managing patching defects, there is no way to roll-back and patching fixes have to go through a cycle which takes couple of months to get into production.
Yes
Absolutely not. Too slow.
I think exception from their point, when our clients were getting frustrated they arranged for someone from their consulting to get on to call with our clients and explain why they are not able to resolve the issue and also explain their architecture a bit, which was helpful, but it took lot of time to get such a resource on phone.
- Data Collection side of it is very very easy
- Emailing
- Maintaining respondent / response data
- Reporting - it's quite complex
Yes
Great with data collection, no difference for reporting.