PG Forsta HX PlatformFormerly Press Ganey + Forsta (Confirmit, FocusVision & Dapresy)
Overview
What is PG Forsta HX Platform?
The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer…
Comprehensive CX and insighting platform
A highly efficient and user-friendly tool
Forsta - the data collection platform designed for professionals
Product Focus vs. Customer Focus
ConfirmIt experience
Leader in the industry.
I Can Confirm It: Confirmit is an Excellent Tool
Why Confirmit?
ConfirmIt - An Inside Look
Confirmit from the business team side
Confirmit sure works for us.
Glowing Review for Confirmit, My Favorite Survey Designer
Confirmit is a gift to quantitative marketing research
Basic Review
I use ConfirmIt
Pricing
What is PG Forsta HX Platform?
The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution featuring both…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Demo Jam Tangan Forsta Yang Viral, Real Atau Settingan?! | Polling With Andreas Lisman
Video Demo Ketahan Jam Tangan Forsta Momento 512
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is PG Forsta HX Platform?
PG Forsta HX Platform Video
PG Forsta HX Platform Competitors
PG Forsta HX Platform Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(43)Community Insights
- Business Problems Solved
Confirmit is a versatile tool that is widely used across different departments within organizations. Users have found it to be a simple and easy-to-learn solution, even for those who are not computer professionals. The software is primarily used for survey programming, both for client-related surveys and internal ones. It allows for the creation of complex survey designs and facilitates reporting and analysis with its Reportal module. Confirmit has proven extremely helpful in running quick analyses on the fly and digging deeper into the data. It also streamlines programming and allows for customization, enabling the creation of surveys that meet customer requirements and increase productivity.
Despite its many benefits, some users have experienced bugs and glitches within the software, leading to missing data and potential problems with customers or financial losses. Additionally, there have been instances where departments have transitioned away from using Confirmit due to its high pricing model. However, overall, Confirmit has been an invaluable tool for various use cases such as designing, tracking, and distributing online surveys, conducting CATI interviews at call centers, collecting opinions from healthcare professionals worldwide, collecting HR-related data through surveys, and hosting market research surveys and panel database information. It provides real-time access to accurate data and reports, streamlining operations across different departments within organizations.
Attribute Ratings
Reviews
(1-3 of 3)Leader in the industry.
- I like how many functions it is able to carry out. It can handle in-depth survey logic that other programs cannot (such as SurveyMonkey).
- I also like that if we are unsure of how to add the logic we need support is always available and ready to assist.
- I really do not have anything bad to say about Confirmit.
- Very positive impact on ROI, it allows us to do all our surveys in-house vs. having to contract them out.
- Programming surveys
- Quota control
- Exporting Data
- Entering Questions
- Testing the quality of our programs
- Being able to do multiple countries in 1 program
- Exporting data right to email
- Adding image clicks
- Copying programs
- Copying programs
- Adding countries
- Adding languages for those countries
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Third-party Reviews
- Implemented in-house
- Not sure.
- Exporting data
- Checking/adding quotas
- Adding questions
- Adding complex logic
Great Tool, easy to use and scalable.
- Confirmit has a great data collection module. It's easy to setup a survey.
- It's scalable, you can collect data for millions of participants over the short period of time.
- It's very very stable, robust, trusted, and known platform.
- The Reportal feature has great potential, but is not there yet.
- Reportal needs to be easy for users to use and to setup reporting sites for clients
- The data model that reportal v16fp is based on, doesn't really meet the needs for a large data set, and is not as robust as the data collection side of the product.
- So, you can collect millions of data points, but when it comes to reporting on that data, it's not really the best reporting engine around.
- It is, however, a great tool with great potential, and have seen some great work by Confirmit on the UI side for end users using the reporting site.
- It's analytic capabilities seem to have increased recently with a variety of pre-defined analysis available as part of the package.
- Data Collection side of it is great, efficient, and easy to use.
- Reportal side of it is equally inefficient, need specialized skills, and also slows down the process.
- It's quite expensive and while the data collection side of it justifies the spend, Reportal really lowers the value proposition.
- Employee Research
- Market Research
- HR Research
- Used reporting system for different purposes, as like Help Desk Management
- As a Scheduling system, not just as a survey system
- Project Management tool platform
- Price
- Product Features
- Product Usability
- Product Reputation
- Existing Relationship with the Vendor
- Third-party Reviews
- Implemented in-house
- Professional services company
Basis Product Development
User Training
There was definitely a learning curve for users.
- Learning Curve
- System Installation & Re-installation - quite an expensive process
- Data Collection side of it is very very easy
- Emailing
- Maintaining respondent / response data
- Reporting - it's quite complex
Great, but expensive!
- Skip Logic: It is extremely easy to visualize how a respondent will go through a survey.
- Question Reorganization: The drag and drop functionality of the tree structure is amazingly easy to use.
- Variable naming: Many systems do now allow you to name the variables being exported, Confirmit does.
- Preloading respondent data: super easy, makes you feel more confident the data is being loaded correctly.
- Resizing questions can be a bit difficult.
- Its very hard to customize some of the question, especially the specialty ones, like the slider bars.
- Complex skip logic can be overwhelming for those who aren't programmers. The statements for skip logic are very programmatic.
- The default themes are very old looking, they could definitely use an update.
- There is very limited selection when using the mobile functionality in a survey.
- Confirmit is a hard product to keep because of its pricing. If you are going to collect a significant amount of data (25,000+ responses) be prepared to pay a pretty penny for their service.
- Their self hosting option is great for security and peace of mind, but is priced too high for a product that is being housed on your own servers.
- Out of the survey systems I have designed with, Confirmit was probably the fastest to program complex surveys in out of all of them.
- Vovici,Qualtrics,Survey Monkey
- Data Collection
- None really, it works as expected.
- Customer Satisfaction