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Confirmit is a versatile tool that is widely used across different departments within organizations. Users have found it to be a simple …
PG Forsta HX PlatformFormerly Press Ganey + Forsta (Confirmit, FocusVision & Dapresy)
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What is PG Forsta HX Platform?
The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer…
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What is PG Forsta HX Platform?
The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution featuring both…
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What is PG Forsta HX Platform?
The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution featuring both forms and text analysis to understand the Voice of the Customer. The platform helps monitor talk about the user's business – not just review scores, but written opinions too. This data with the reviews that come direct display a full spectrum of what people think, and vision into competitors’ reviews through the same lens.
PG Forsta HX Platform Video
Introduction to Confirmit
PG Forsta HX Platform Competitors
PG Forsta HX Platform Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution featuring both forms and text analysis to understand the Voice of the Customer.
Clicktools and QuestionPro are common alternatives for PG Forsta HX Platform.
Reviewers rate Support Rating highest, with a score of 8.
The most common users of PG Forsta HX Platform are from Mid-sized Companies (51-1,000 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Confirmit is a versatile tool that is widely used across different departments within organizations. Users have found it to be a simple and easy-to-learn solution, even for those who are not computer professionals. The software is primarily used for survey programming, both for client-related surveys and internal ones. It allows for the creation of complex survey designs and facilitates reporting and analysis with its Reportal module. Confirmit has proven extremely helpful in running quick analyses on the fly and digging deeper into the data. It also streamlines programming and allows for customization, enabling the creation of surveys that meet customer requirements and increase productivity.
Despite its many benefits, some users have experienced bugs and glitches within the software, leading to missing data and potential problems with customers or financial losses. Additionally, there have been instances where departments have transitioned away from using Confirmit due to its high pricing model. However, overall, Confirmit has been an invaluable tool for various use cases such as designing, tracking, and distributing online surveys, conducting CATI interviews at call centers, collecting opinions from healthcare professionals worldwide, collecting HR-related data through surveys, and hosting market research surveys and panel database information. It provides real-time access to accurate data and reports, streamlining operations across different departments within organizations.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
October 02, 2015
Leader in the industry.
Confirmit is used on a daily basis in my office. We use Confirmit to program nearly all of our online surveys. It is mainly used by the operations department, but since we are on the smaller size most employees use the software at one time or another.
- I like how many functions it is able to carry out. It can handle in-depth survey logic that other programs cannot (such as SurveyMonkey).
- I also like that if we are unsure of how to add the logic we need support is always available and ready to assist.
- I really do not have anything bad to say about Confirmit.
N/A
N/A
- Very positive impact on ROI, it allows us to do all our surveys in-house vs. having to contract them out.
SurveyMonkey, which does not compare at all.
8
Operations to Upper management and even client services.
3
Programming background.
- Programming surveys
- Quota control
- Exporting Data
- Entering Questions
- Testing the quality of our programs
- Being able to do multiple countries in 1 program
- Exporting data right to email
- Adding image clicks
- Copying programs
- Copying programs
- Adding countries
- Adding languages for those countries
Yes
We were only using SurveyMonkey, which did not let us do any complex surveys, those were all sourced out. By adding Confirmit we are now able to do all surveys in-house.
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Third-party Reviews
Upgrading the ability for the program to handle complex logic.
I may review a few other products instead of just going with Confirmit so quickly, thought I do not think the outcome would be any different.
- Implemented in-house
- Not sure.
No
It has not been needed.
No
When we needed to figure out a ternary.
- Exporting data
- Checking/adding quotas
- Adding questions
- Adding complex logic
Yes
We have used this for image clicks and it worked well.
April 08, 2015
Why Confirmit?
Score 10 out of 10
Vetted Review
Verified User
Confirmit is the main tool that we use for gathering data in our company, It is used by different departments across the organization, such as Survey Programming, Quality Managers, Data Processing and Project Management. It's a great and very simple to use tool, since most of these departments are not computer/technology professionals. The learning curve is great, as it is fast to get people familiarized with it. Bad side of it, as every software, it has bugs and glitches, which sometimes lead to missing data and could lead to problems with our costumers, or monetary loses in the company.
- Confirmit is extremely easy to learn and their layout is very clean and intuitive.
- It makes programmers work faster, since it has a lot of "extra" features to make each screen of the survey look and work better.
- Confirmit has shown great updates during the 2 years that I've been using it, their team is extremely helpful and it's always looking forward to make things better for everyone.
- Ensure correct data collection. This is Confirmit's main goal, and which sometimes fails to succeed.
- Integrated data back-up service. It would be great if we could look at the data from a couple days previous.
- Interactive layout creator. Current layout creator is really "squared" as we say, it needs more flexibility with all the incoming technologies such as HTML5 and CSS3.
- Confirmit has shown a great employee efficiency, the users can work by themselves on it faster than expected.
- It provides a lot of services for the different areas of the company, so we don't have to spend additional money of many different platforms.
Confirmit provides more flexibility and a better system to manage the data. It allows handling the database and merging with our internal systems very easily, while other products can't support such functionality.
Mainly Survey Programming, Data Processing, Quality Management.
5
- Don't know
February 25, 2015
ConfirmIt - An Inside Look
Score 8 out of 10
Vetted Review
Verified User
Confirmit is the platform we use to program and field market research surveys. We also use it for reporting. We develop our own custom tools that integrate with Confirmit to make a unique survey experience.
- Complex Programming - Confirmit can handle very complex programming logic which helps us to be able to field some studies that require advanced analytics
- Reporting - Confirmit has an (almost) realtime reporting module that lets us send reports to our clients and lets the client get a preliminary view of results.
- Support - Support can be sometimes slow and not the most helpful. I often have to reach out directly to someone I know in order to light a fire and get a response from Support
- I think the biggest ROI factor for us was just that using Confirmit we don't ever have to tell a client "we can't do that" when it comes to survey logic. In past platforms we were more restricted and had to program a lot of workarounds to do some more advanced survey logic and routing, but with Confirmit there is no issue.
- Also we have found there is an abundance of programmers available (many overseas) but this has helped us become more flexible in scaling our operation to meet current needs without going through lengthy training processes
- None
I've really only programmed in a proprietary platform and Confirmit.
3
February 26, 2014
Great Tool, easy to use and scalable.
Score 8 out of 10
Vetted Review
Verified User
Confirmit is used across several departments in my organization as a primarily tool for the purpose of collecting human resources related data, primarily through surveys, which involves surveying all the employees of our client, broader groups based on market sample, or targeted groups, such as Leaders/Executives. Confirmit acts as a medium for us to hear voice of people.
- Confirmit has a great data collection module. It's easy to setup a survey.
- It's scalable, you can collect data for millions of participants over the short period of time.
- It's very very stable, robust, trusted, and known platform.
- The Reportal feature has great potential, but is not there yet.
- Reportal needs to be easy for users to use and to setup reporting sites for clients
- The data model that reportal v16fp is based on, doesn't really meet the needs for a large data set, and is not as robust as the data collection side of the product.
- So, you can collect millions of data points, but when it comes to reporting on that data, it's not really the best reporting engine around.
- It is, however, a great tool with great potential, and have seen some great work by Confirmit on the UI side for end users using the reporting site.
- It's analytic capabilities seem to have increased recently with a variety of pre-defined analysis available as part of the package.
- Data Collection side of it is great, efficient, and easy to use.
- Reportal side of it is equally inefficient, need specialized skills, and also slows down the process.
- It's quite expensive and while the data collection side of it justifies the spend, Reportal really lowers the value proposition.
125
Consulting Operations
4
IT, Server Administrators, DBA Admins, etc.
- Employee Research
- Market Research
- HR Research
- Used reporting system for different purposes, as like Help Desk Management
- As a Scheduling system, not just as a survey system
- Project Management tool platform
- Price
- Product Features
- Product Usability
- Product Reputation
- Existing Relationship with the Vendor
- Third-party Reviews
Product capabilities (Reporting)
Ask more about Support, add some SLAs around support, etc.
- Implemented in-house
- Professional services company
Confirmit helped us with initial installation of software, etc. and trained the users.
Yes
Server Installation
Basis Product Development
User Training
Basis Product Development
User Training
Change management was a big part of the implementation and was well-handled
It was more of a product change for us, Confirmit brought in lot of great features and our clients were quite impressed with the transition and new cool features that they were getting with this transition.
There was definitely a learning curve for users.
There was definitely a learning curve for users.
- Learning Curve
- System Installation & Re-installation - quite an expensive process
Yes
We utilize premium support, but it's barely premium, they still have turn-around of few hours and days to "respond". They are not so great with managing patching defects, there is no way to roll-back and patching fixes have to go through a cycle which takes couple of months to get into production.
Yes
Absolutely not. Too slow.
I think exception from their point, when our clients were getting frustrated they arranged for someone from their consulting to get on to call with our clients and explain why they are not able to resolve the issue and also explain their architecture a bit, which was helpful, but it took lot of time to get such a resource on phone.
- Data Collection side of it is very very easy
- Emailing
- Maintaining respondent / response data
- Reporting - it's quite complex
Yes
Great with data collection, no difference for reporting.
February 25, 2014
Great, but expensive!
Score 8 out of 10
Vetted Review
Verified User
We used to use Confirmit for all of our surveys, both client related and internal, but at this point we only use it for one survey. Confirmit allows for a level of complexity that our other survey system does not allow, however, we are trying to move away from it because of its extreme pricing model.
- Skip Logic: It is extremely easy to visualize how a respondent will go through a survey.
- Question Reorganization: The drag and drop functionality of the tree structure is amazingly easy to use.
- Variable naming: Many systems do now allow you to name the variables being exported, Confirmit does.
- Preloading respondent data: super easy, makes you feel more confident the data is being loaded correctly.
- Resizing questions can be a bit difficult.
- Its very hard to customize some of the question, especially the specialty ones, like the slider bars.
- Complex skip logic can be overwhelming for those who aren't programmers. The statements for skip logic are very programmatic.
- The default themes are very old looking, they could definitely use an update.
- There is very limited selection when using the mobile functionality in a survey.
- Confirmit is a hard product to keep because of its pricing. If you are going to collect a significant amount of data (25,000+ responses) be prepared to pay a pretty penny for their service.
- Their self hosting option is great for security and peace of mind, but is priced too high for a product that is being housed on your own servers.
- Out of the survey systems I have designed with, Confirmit was probably the fastest to program complex surveys in out of all of them.
- Vovici,Qualtrics,Survey Monkey
Confirmit is the best overall functionality-wise. The other systems require custom scripting to do a lot of the things Confirmit does natively. Unfortunately, for my company, the cost of Confirmit was not worth the native functionality. All of these other systems are significantly cheaper, and with the exception of Survey Monkey, they can do pretty much all of the same things with use of custom scripting. Qualtrics is definitely a strong alternative, but also significantly more expensive than Vovici, which my company uses mostly now.
1
I am the only one at my company that uses Confirmit. I am the IT guy and I use this for one of our tracking surveys.
1
You really need an understanding of Javascript and skip logic to support Confirmit.
- Data Collection
- None really, it works as expected.
- Customer Satisfaction