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Confirmit is a versatile tool that is widely used across different departments within organizations. Users have found it to be a simple …
PG Forsta HX PlatformFormerly Press Ganey + Forsta (Confirmit, FocusVision & Dapresy)
Overview
What is PG Forsta HX Platform?
The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer…
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What is PG Forsta HX Platform?
The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution featuring both…
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What is PG Forsta HX Platform?
The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution featuring both forms and text analysis to understand the Voice of the Customer. The platform helps monitor talk about the user's business – not just review scores, but written opinions too. This data with the reviews that come direct display a full spectrum of what people think, and vision into competitors’ reviews through the same lens.
PG Forsta HX Platform Video
Introduction to Confirmit
PG Forsta HX Platform Competitors
PG Forsta HX Platform Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution featuring both forms and text analysis to understand the Voice of the Customer.
Clicktools and QuestionPro are common alternatives for PG Forsta HX Platform.
Reviewers rate Support Rating highest, with a score of 8.
The most common users of PG Forsta HX Platform are from Mid-sized Companies (51-1,000 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Confirmit is a versatile tool that is widely used across different departments within organizations. Users have found it to be a simple and easy-to-learn solution, even for those who are not computer professionals. The software is primarily used for survey programming, both for client-related surveys and internal ones. It allows for the creation of complex survey designs and facilitates reporting and analysis with its Reportal module. Confirmit has proven extremely helpful in running quick analyses on the fly and digging deeper into the data. It also streamlines programming and allows for customization, enabling the creation of surveys that meet customer requirements and increase productivity.
Despite its many benefits, some users have experienced bugs and glitches within the software, leading to missing data and potential problems with customers or financial losses. Additionally, there have been instances where departments have transitioned away from using Confirmit due to its high pricing model. However, overall, Confirmit has been an invaluable tool for various use cases such as designing, tracking, and distributing online surveys, conducting CATI interviews at call centers, collecting opinions from healthcare professionals worldwide, collecting HR-related data through surveys, and hosting market research surveys and panel database information. It provides real-time access to accurate data and reports, streamlining operations across different departments within organizations.
Attribute Ratings
Reviews
(1-25 of 25)Companies can't remove reviews or game the system. Here's why
February 07, 2023
Comprehensive CX and insighting platform
- User friendliness
- Customer support and service
- Functionalities
- Integration capabilities
- Fine tuning in studio survey
- Dashboard for non developers should be simplified
- Automating export of data
February 03, 2023
A highly efficient and user-friendly tool
- The XML back end option and user friendliness
- Offers Customization
- Integration with third-party apps
- It is costly and should provide a different plans
- Sometime facing some errors on survey input
January 27, 2023
Forsta - the data collection platform designed for professionals
- UX research
- Data Collection
- Sample fulfilment
- Could be a more friendly interface
- Complex equations like MaxDiff are very difficult
- Customer support lack compared to SurveyMonkey
December 04, 2015
Product Focus vs. Customer Focus
- The project/account managers have done a good job helping translate our program needs and requirements into functional/effective tools.
- The Authoring account has been one of the most useful tools of our package with Confirmit. As a professional user I am able to manage individual users within our clients database. I can customize each users access to determine how much information they should have access to.
- The how-to-guides that are available to help explain the software are very useful. When first introduced to the Horizons platform there were some growing pains trying to learn the ins and outs of the reportal. I was able to go into the guides and find exactly what I needed without having to reach out to the support team.
- The reportal solution has been extremely useful for monitoring and managing our clients' Voice of the Customer program. It provides our users access to the most recent survey results in an easy to understand format using customizable filters and tables. It isn't overly complicated and is very user friendly.
- Rarely, there have been data integrity issues using the Reportal and Active Dashboard. From our experience are usually programming flaws but for some reason there is no clear flow between the data expected to be displayed in these platforms.
- Communication back and forth can be a challenge sometimes. Not every client of Confirmit's has a technical background in software which I think they sometimes forget.
October 14, 2015
ConfirmIt experience
- This is one of the few survey programs that let's you do almost anything you can imagine - complex logic, showcasing concept designs/videos, cluster analysis are a few of the uses we got out of this program.
- Comprehensive data analysis and reporting options allowed us to fill just about any client request.
- Good tech support - never had an issue there.
- Cost - it's an expensive program. This is basically the sole reason my company switched.
- Perhaps adding more options for licensing, we found we didn't need many of the features that were part of our package (if that's a way to reduce costs).
- Fostered support/discussion community among programmers.
October 02, 2015
Leader in the industry.
- I like how many functions it is able to carry out. It can handle in-depth survey logic that other programs cannot (such as SurveyMonkey).
- I also like that if we are unsure of how to add the logic we need support is always available and ready to assist.
- I really do not have anything bad to say about Confirmit.
September 29, 2015
I Can Confirm It: Confirmit is an Excellent Tool
- Confirmit has a fairly shallow learning curve allowing someone with no experience to be able to create a simple survey with not much time invested in training.
- Confirmit also has the flexibility to be used in very advanced ways. Whether modifying the display/page content's layout or modifying input types with jQuery, it is incredibly adaptable.
- Confirmit (with v. 18) now collects data in a true SQL database which is far more robust and easy to administrate than some other methods of data storage.
- The largest flaw of Confirmit's current version is a lack of support for Chrome. Confirmit is often the only reason I even have Internet Explorer open. They used to allow for full Chrome support with the usage of the Silverlight plugin but now that Chrome has disabled NPAPI support, there is no current workaround.
April 08, 2015
Why Confirmit?
Score 10 out of 10
Vetted Review
Verified User
- Confirmit is extremely easy to learn and their layout is very clean and intuitive.
- It makes programmers work faster, since it has a lot of "extra" features to make each screen of the survey look and work better.
- Confirmit has shown great updates during the 2 years that I've been using it, their team is extremely helpful and it's always looking forward to make things better for everyone.
- Ensure correct data collection. This is Confirmit's main goal, and which sometimes fails to succeed.
- Integrated data back-up service. It would be great if we could look at the data from a couple days previous.
- Interactive layout creator. Current layout creator is really "squared" as we say, it needs more flexibility with all the incoming technologies such as HTML5 and CSS3.
February 25, 2015
ConfirmIt - An Inside Look
Score 8 out of 10
Vetted Review
Verified User
- Complex Programming - Confirmit can handle very complex programming logic which helps us to be able to field some studies that require advanced analytics
- Reporting - Confirmit has an (almost) realtime reporting module that lets us send reports to our clients and lets the client get a preliminary view of results.
- Support - Support can be sometimes slow and not the most helpful. I often have to reach out directly to someone I know in order to light a fire and get a response from Support
February 04, 2015
Confirmit from the business team side
Score 6 out of 10
Vetted Review
Verified User
- Customer Service - generally, Confirmit representatives respond to questions within the hour.
- Programming surveys is more difficult than competitor products. The user interface takes time to learn.
- The reportal designs are limited. Customization is difficult.
- All of the fancy question designs cost more money. Standard capabilities are rather limited.
December 01, 2014
Confirmit sure works for us.
Score 10 out of 10
Vetted Review
Verified User
- It is multifunctional and user friendly. Even if I am not a programmer, it was still relatively easy to understand how it works.
- It has a great compatibility with other programmes (such a Sawtooth) and much broader customization possibilities.
- From what I have heard from our programmers, they have a pretty good support.
- Compared to the previous programming base that we were using many years ago, this one is so much better.
- Well other then some occasional glitches after the major updates I really cannot think of anything else. (Btw they do have a pretty good problem solving center.) I guess our programmers can tell you much more than I can. I personally am a satisfied user.
September 15, 2014
Glowing Review for Confirmit, My Favorite Survey Designer
Score 10 out of 10
Vetted Review
Verified User
- My favorite thing about Confirmit over other survey packages is that you can program anything web-programming based into it by inserting JavaScript/jQuery in the question text or JavaScript tab. Using this technique I have worked around almost all of Confirmit's limitations.
- Confirmit handles quotas and databases very well
- It is easy to apply any sort of look/style that you want to a survey and switch between styles as well
- I would love if you could right click perhaps on the Quotas folder and select "recalculate all quotas". I often have a dozen or even more quotas in a project and it takes a while to double click into every one and select Recalculate Quota for every single one (this is necessary after testing when we need to clear data, or if we invalidate respondents in the middle of intervieweing.
- I'd love if it didn't sometimes do this thing where suddenly you can no longer double click or right click->Edit nodes in the survey tree... then I have to restart my browser. Not a big deal but it happens periodically.
- It would be JUST GREAT if the mobile layout built in would allow you to insert JavaScript. Instead it strips all script tags (and style tags but this is not a big deal since you can use Confirmit styles). This destroys our ability to use many of the custom solutions I have developed that rely on JavaScript/jQuery being embedded in the question text.
- HTML script written by hand
- Logic
- Data exports
- I believe the usability could be improved. The platform isn't very intuitive and it takes a very long time to become proficient at the system.
- I'd like to see more marketing research templates applied for standard testing.
June 24, 2014
Basic Review
- Easy to program surveys
- Easy export of data
- Nice enough user interface
- Annoying formatting of data exports at times, especially with survey loops
March 10, 2014
I use ConfirmIt
Score 10 out of 10
Vetted Review
Verified User
- Data is always accurate! Available in several (most used) formats. Lightning fast!
- The authoring user interface makes turning an MS Word document into an online survey super easy!
- For cross-tabs and reports the reportal is an awesome tool.
- The ability to repeat the same data export with the options you selected the first time would be good. There are a lot of options available for data exports and it can be challenging to remember exactly which options you picked should you want to put out the same options as a previous export.
- Continue to improve functionality and speed. You are already the leader in my book. Don't fall behind. :)
- Create more "Ready to use" questions like the Carousel for grid questions.
Score 7 out of 10
Vetted Review
Verified User
- I think its biggest strength was that it was extremely flexible, yet was still easier to use than many other programs.
- In particular, being able to create new variables, complex filters, and working with hierarchical data are typically the biggest issues for me.
- Saving tables and my set up
- Cost is the biggest issue for me right now. I would use it in a heartbeat at my current position if the cost wasn't so prohibitive.
Score 10 out of 10
Vetted Review
Verified User
- Easy way to create simple surveys. Complex surveys can be created also with the flexibility needed by our clients.
- Real time reports can be deliver internally or externally very quickly.
- Extracting raw data is very simple.
- Templates for extracting data are easy to handle
- Browsers full functionality should be improved/implemented. There are some advantages using different browsers than IE.
March 07, 2014
ConfirmIT Review
Score 7 out of 10
Vetted Review
Verified User
- ConfirmIt is very user friendly in terms of traversing the website and accessing usable respondent data. The layout design is very intuitive and allows me to get what I want when I need it, without a lot of button clicking, which is saving me time!
- None for the purposes of my use in the system.
March 07, 2014
Don't just think it, ConfirmIt
Score 9 out of 10
Vetted Review
Verified User
- Creating dashboards to help self serve insights. The more self-serve options the better!
- Interacting with text analytics platforms to get smarter about the unstructured data within surveys.
- Reliable survey delivering platform where questions can be changed and manipulated somewhat intuitively (with some experience in report design).
- They are only just starting their own text analytics platform so it will probably be a bit weaker than industry standards at the start.
- Visualization can always be improved, the current capabilities are pretty bare bones at the moment.
- We have gotten complaints about surveys not working correctly before (but they are in the minority)
March 05, 2014
Confirmit as a programming tool
Score 8 out of 10
Vetted Review
Verified User
- It is flexible
- It has a real-time portal
- It is powerful
- Time is takes to get a survey programmed in Confirmit
March 04, 2014
Efficient & Quick Tool for marketing research
Score 7 out of 10
Vetted Review
Verified User
- Shorter Learning Cycle. Any freshman with a basic knowledge of web coding can use the tool.
- Awesome UI and drag & drop support
- Easily customizable and quick preview.
- Could be faster.
- Sometime crashes while loading heavy surveys with more than 200 questions.
- Could add more DATA visualization utilities for reports and data analysis.
March 01, 2014
CRM
Score 7 out of 10
Vetted Review
Verified User
- Organizing Customer Base
- Great for Customer Relation Management
- Kept the communication between customers and the company positive and personable due to its organization structure
- User Interface Design and Layput
February 28, 2014
Confirmit - A very solid product!
Score 8 out of 10
Vetted Review
Verified User
- I am an administrator of Confirmit and support end users. It is a very solid product. When we do encounter issues, Confirmit support is very prompt and helps us resolve the issue.
- We have a large amount of users utilizing Confirmit, it handles the load well. We have multiple environments for different regions.
- Confirmit releases patches fairly often. This causes our organization downtime whenever we have to implement these patches. I would like to see a longer time between patch releases.
- Confirmit is stable, but we often have to reach out to support to resolve issues that users cannot see the details about. Only as an administrator am I able to see error details and then relay this to Confirmit support. I would like to see an automated portal that users can utilize to report issues.
February 26, 2014
Great Tool, easy to use and scalable.
Score 8 out of 10
Vetted Review
Verified User
- Confirmit has a great data collection module. It's easy to setup a survey.
- It's scalable, you can collect data for millions of participants over the short period of time.
- It's very very stable, robust, trusted, and known platform.
- The Reportal feature has great potential, but is not there yet.
- Reportal needs to be easy for users to use and to setup reporting sites for clients
- The data model that reportal v16fp is based on, doesn't really meet the needs for a large data set, and is not as robust as the data collection side of the product.
- So, you can collect millions of data points, but when it comes to reporting on that data, it's not really the best reporting engine around.
- It is, however, a great tool with great potential, and have seen some great work by Confirmit on the UI side for end users using the reporting site.
- It's analytic capabilities seem to have increased recently with a variety of pre-defined analysis available as part of the package.
February 25, 2014
Great, but expensive!
Score 8 out of 10
Vetted Review
Verified User
- Skip Logic: It is extremely easy to visualize how a respondent will go through a survey.
- Question Reorganization: The drag and drop functionality of the tree structure is amazingly easy to use.
- Variable naming: Many systems do now allow you to name the variables being exported, Confirmit does.
- Preloading respondent data: super easy, makes you feel more confident the data is being loaded correctly.
- Resizing questions can be a bit difficult.
- Its very hard to customize some of the question, especially the specialty ones, like the slider bars.
- Complex skip logic can be overwhelming for those who aren't programmers. The statements for skip logic are very programmatic.
- The default themes are very old looking, they could definitely use an update.
- There is very limited selection when using the mobile functionality in a survey.