PG Forsta HX PlatformFormerly Press Ganey + Forsta (Confirmit, FocusVision & Dapresy)
Overview
What is PG Forsta HX Platform?
The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer…
Comprehensive CX and insighting platform
A highly efficient and user-friendly tool
Forsta - the data collection platform designed for professionals
Product Focus vs. Customer Focus
ConfirmIt experience
Leader in the industry.
I Can Confirm It: Confirmit is an Excellent Tool
Why Confirmit?
ConfirmIt - An Inside Look
Confirmit from the business team side
Confirmit sure works for us.
Glowing Review for Confirmit, My Favorite Survey Designer
Confirmit is a gift to quantitative marketing research
Basic Review
I use ConfirmIt
Pricing
What is PG Forsta HX Platform?
The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution featuring both…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Demo Jam Tangan Forsta Yang Viral, Real Atau Settingan?! | Polling With Andreas Lisman
Video Demo Ketahan Jam Tangan Forsta Momento 512
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is PG Forsta HX Platform?
PG Forsta HX Platform Video
PG Forsta HX Platform Competitors
PG Forsta HX Platform Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(43)Community Insights
- Business Problems Solved
Confirmit is a versatile tool that is widely used across different departments within organizations. Users have found it to be a simple and easy-to-learn solution, even for those who are not computer professionals. The software is primarily used for survey programming, both for client-related surveys and internal ones. It allows for the creation of complex survey designs and facilitates reporting and analysis with its Reportal module. Confirmit has proven extremely helpful in running quick analyses on the fly and digging deeper into the data. It also streamlines programming and allows for customization, enabling the creation of surveys that meet customer requirements and increase productivity.
Despite its many benefits, some users have experienced bugs and glitches within the software, leading to missing data and potential problems with customers or financial losses. Additionally, there have been instances where departments have transitioned away from using Confirmit due to its high pricing model. However, overall, Confirmit has been an invaluable tool for various use cases such as designing, tracking, and distributing online surveys, conducting CATI interviews at call centers, collecting opinions from healthcare professionals worldwide, collecting HR-related data through surveys, and hosting market research surveys and panel database information. It provides real-time access to accurate data and reports, streamlining operations across different departments within organizations.
Attribute Ratings
Reviews
(1-3 of 3)Product Focus vs. Customer Focus
- The project/account managers have done a good job helping translate our program needs and requirements into functional/effective tools.
- The Authoring account has been one of the most useful tools of our package with Confirmit. As a professional user I am able to manage individual users within our clients database. I can customize each users access to determine how much information they should have access to.
- The how-to-guides that are available to help explain the software are very useful. When first introduced to the Horizons platform there were some growing pains trying to learn the ins and outs of the reportal. I was able to go into the guides and find exactly what I needed without having to reach out to the support team.
- The reportal solution has been extremely useful for monitoring and managing our clients' Voice of the Customer program. It provides our users access to the most recent survey results in an easy to understand format using customizable filters and tables. It isn't overly complicated and is very user friendly.
- Rarely, there have been data integrity issues using the Reportal and Active Dashboard. From our experience are usually programming flaws but for some reason there is no clear flow between the data expected to be displayed in these platforms.
- Communication back and forth can be a challenge sometimes. Not every client of Confirmit's has a technical background in software which I think they sometimes forget.
- After the growing pains of the transition we have been able to get results to our clients faster.
- We have had rare instances of negative feedback from users given the data integrity issues.
- Product Features
- Product Usability
Leader in the industry.
- I like how many functions it is able to carry out. It can handle in-depth survey logic that other programs cannot (such as SurveyMonkey).
- I also like that if we are unsure of how to add the logic we need support is always available and ready to assist.
- I really do not have anything bad to say about Confirmit.
- Very positive impact on ROI, it allows us to do all our surveys in-house vs. having to contract them out.
- Programming surveys
- Quota control
- Exporting Data
- Entering Questions
- Testing the quality of our programs
- Being able to do multiple countries in 1 program
- Exporting data right to email
- Adding image clicks
- Copying programs
- Copying programs
- Adding countries
- Adding languages for those countries
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Third-party Reviews
- Implemented in-house
- Not sure.
- Exporting data
- Checking/adding quotas
- Adding questions
- Adding complex logic
Great Tool, easy to use and scalable.
- Confirmit has a great data collection module. It's easy to setup a survey.
- It's scalable, you can collect data for millions of participants over the short period of time.
- It's very very stable, robust, trusted, and known platform.
- The Reportal feature has great potential, but is not there yet.
- Reportal needs to be easy for users to use and to setup reporting sites for clients
- The data model that reportal v16fp is based on, doesn't really meet the needs for a large data set, and is not as robust as the data collection side of the product.
- So, you can collect millions of data points, but when it comes to reporting on that data, it's not really the best reporting engine around.
- It is, however, a great tool with great potential, and have seen some great work by Confirmit on the UI side for end users using the reporting site.
- It's analytic capabilities seem to have increased recently with a variety of pre-defined analysis available as part of the package.
- Data Collection side of it is great, efficient, and easy to use.
- Reportal side of it is equally inefficient, need specialized skills, and also slows down the process.
- It's quite expensive and while the data collection side of it justifies the spend, Reportal really lowers the value proposition.
- Employee Research
- Market Research
- HR Research
- Used reporting system for different purposes, as like Help Desk Management
- As a Scheduling system, not just as a survey system
- Project Management tool platform
- Price
- Product Features
- Product Usability
- Product Reputation
- Existing Relationship with the Vendor
- Third-party Reviews
- Implemented in-house
- Professional services company
Basis Product Development
User Training
There was definitely a learning curve for users.
- Learning Curve
- System Installation & Re-installation - quite an expensive process
- Data Collection side of it is very very easy
- Emailing
- Maintaining respondent / response data
- Reporting - it's quite complex