Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Freshdesk Messaging (Formerly Freshchat), and make your voice heard!
Entry-level set up fee?
- $15 per AgentOptional
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Freshdesk Messaging is an AI-powered customer messaging software used by businesses of all sizes to offer digital-first customer service across various channels like WhatsApp, Apple Business Chat, Facebook Messenger, website, mobile app, and others.
With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.
This is where businesses can use Freshdesk Messaging's messaging platform to service their customers on various digital channels using a blend of automation and human assistance.
Freshdesk Messaging offers:
Unified inbox experience to manage conversations across digital channels
AI chatbots that focus on intent and engagement
Proactive messaging using hyper-targeted rich media campaigns
Intelligent load balancing and auto-routing capabilities
Integrations via a rapidly growing app marketplace and custom APIs
Highly resilient architecture built on AWS and certified with industry compliances
Catalan, Czech, Danish, German, English, Estonian, Finnish, French, Hungarian, Indonesian, Italian, Japanese, Central Khmer, Korean, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)
- Apple Business Chat
- Whatsapp for Business
|Mobile Application||Mobile Web|
|Supported Languages||Catalan, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, German, English, Estonian, Finnish, French, Hungarian, Indonesian, Italian, Korean, Latvian, Norwegian, Polish, Portuguese (BR), Portuguese/Portugal, Romanian, Russian, Slovak, Slovenian, Spanish (Latin America), Spanish, Swedish, Thai, Turkish, Vietnamese|
the good scenario that Freshdesk i always amazing and help me to make a great performance , that once rider enter chat becouse he have large order and i enter in another system to add rider and get his details , then enter his info in Freshdesk and create a ticket it was so helpful and easy .
Simplified data and analytics .
Automated engagements with customers - Chatbot really does this well.
1. Ease of use
2. Beautiful design
3. Customizations available
4. Ability to add FAQs
5. Simple AI bot
6. Setting business hours
7. Super easy to setup
8. Ability to capture customer ratings
9. View customer satisfaction score, etc.
10. Compatible across apps and website
Freshchat might be less appropriate when you want to use it for tracking customer tickets. In such cases, you could try Zendesk or Freshdesk.