Freshdesk Messaging (Formerly Freshchat)

Freshdesk Messaging (Formerly Freshchat)

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.7 out of 100
Top Rated
Freshdesk Messaging (Formerly Freshchat)

Overview

Recent Reviews

Extensively used customer

9
January 31, 2022
We use it as the CRM tool for handling customer tickets where customer can raise their concerns. Business problems include item-related …
Read full review

Great piece of software

8
January 28, 2022
Freshchat is really easy to use with massive functionality. Its integration with a lot of applications makes it easy to use and implement …
Read full review

the hulk app

10
January 04, 2022
Prior to Freshdesk Messaging, Fantastic Services used a custom-built live chat platform. However, the sales and customer service teams …

Freshdesk Messaging Review

10
October 01, 2021
We use Freshchat to reply to the rider, check rider and order details.
Read full review

Reviewer Sentiment

N/A
Positive ()
N/A
Negative ()
Learn how we calculate reviewer sentiment

Awards

TrustRadius Award Top Rated 2022

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Freshdesk Messaging (Formerly Freshchat), and make your voice heard!

Pricing

View all pricing

Growth

$15

Cloud
Per Agent per month , billed annually

Pro

$39

Cloud
Per Agent per month , billed annually

Enterprise

$69.00

Cloud
Per Agent per month , billed annually

Entry-level set up fee?

  • $15 per AgentOptional
For the latest information on pricing, visithttps://www.freshworks.com/live-chat…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Freshdesk Messaging (Formerly Freshchat)?

Freshdesk Messaging is an AI-powered customer messaging software used by businesses of all sizes to offer digital-first customer service across various channels like WhatsApp, Apple Business Chat, Facebook Messenger, website, mobile app, and others.


With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.


This is where businesses can use Freshdesk Messaging's messaging platform to service their customers on various digital channels using a blend of automation and human assistance.


Freshdesk Messaging offers:


  • Unified inbox experience to manage conversations across digital channels

  • AI chatbots that focus on intent and engagement

  • Proactive messaging using hyper-targeted rich media campaigns

  • Intelligent load balancing and auto-routing capabilities

  • Integrations via a rapidly growing app marketplace and custom APIs

  • Highly resilient architecture built on AWS and certified with industry compliances


Languages supported:


Catalan, Czech, Danish, German, English, Estonian, Finnish, French, Hungarian, Indonesian, Italian, Japanese, Central Khmer, Korean, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Freshdesk Messaging (Formerly Freshchat) Screenshots

Team InboxMarketplaceChatbots

Freshdesk Messaging (Formerly Freshchat) Video

What is Freshchat?

Freshdesk Messaging (Formerly Freshchat) Integrations

  • Facebook
  • Apple Business Chat
  • Whatsapp for Business

Freshdesk Messaging (Formerly Freshchat) Competitors

Freshdesk Messaging (Formerly Freshchat) Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationMobile Web
Supported CountriesAll
Supported LanguagesCatalan, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, German, English, Estonian, Finnish, French, Hungarian, Indonesian, Italian, Korean, Latvian, Norwegian, Polish, Portuguese (BR), Portuguese/Portugal, Romanian, Russian, Slovak, Slovenian, Spanish (Latin America), Spanish, Swedish, Thai, Turkish, Vietnamese

Comparisons

View all alternatives

Reviews and Ratings

 (67)

Ratings

Reviews

(1-25 of 25)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Freshchat allowed us to engage with customers as they entered our site
  • The addition of the Freshchat widget gave us access to users inquiring about our premium services
  • The widget was great at answering FQS directly to users in the chatbox
January 04, 2022

the hulk app

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Triggers - Using Freshchat triggers, we are able to target our users with specific messages, based on their actions or movements on our platform.
  • Easy to understand data analytics - Freshchat provides us with data metrics and analytics in a simplified and easy-to-understand style, convenient for everyone to digest, including people without a data analysis background.
January 02, 2022

fast practical modern

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • From the positive effect of working on it, it helps employees to speed up their thinking and writing.
  • One of the positive effects of our clients is that their problems are solved easily and quickly.
  • Each employee knows how many of his chats have been resolved.
  • There is no negative effect in general.
Nick Salerno | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • It has intelligent load balancing and routing abilities.
  • Freshchat allows clients to collect all the client information and sort the discussions for motivations behind reasonable assumptions from any and every conversation.
  • It incorporates well with outsider applications and this upgrades its client interface as well.
Carol Aleman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Freshchat makes it convenient for me to have a presence on Social Media Platforms like Facebook, WhatsApp and Telegram and respond to messages from these platforms from a single Freshchat dashboard.
  • Freshchat is a very reliable platform.
  • The platform has helped me in addressing the business problem of relying on poor modes of communication that delay the execution and resolving issues plaguing with our customers.
Maria Coelho | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Freshchat incorporates with other informing and helps work area stages, including conspicuous suppliers like Zendesk, Slack, and Facebook Messenger.
  • Straightforward information investigation - Freshchat furnishes us with information measurements and examination in a streamlined and straightforward style, helpful for everybody to process, including individuals without an information investigation foundation.
  • It is a cost effective platform.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • With the ability to promote brand and provide key analytics, it has helped us identify key leads for our products
  • It has helped us reduce the time for solving queries, and improved rate at which queries are solved.
  • Helps customers navigate even when no agent has been assigned
Elizabeth Cassidy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • The bot automated workflow can engage and convert leads 24/7 even without the interference of the team.
  • It has features that measure the performance of a team member to find the best worker and provide the right compensation.
  • Collecting feedback is what helps us improve how we deliver our products and services and therefore stay ahead of competitors.