Improving customer contact with Freshdesk Messaging
Freshdesk Messaging is available on all of our business saas software web pages to connect our clients directly to the help team for …
Starting at $29 per month per user
View PricingOverview
What is Freshworks Customer Service Suite?
Freshworks Customer Service Suite is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future.
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Pricing
Growth
$29
Cloud
per month (billed annually) per agent
Pro
$69
Cloud
per month (billed annually) per agent
Enterprise
$109
Cloud
per month (billed annually) per agent
Entry-level set up fee?
- Setup fee optionalOptional
For the latest information on pricing, visithttps://www.freshworks.com/customer…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $29 per month per user
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Freshworks Customer Service Suite?
The Freshworks Customer Service Suite, an AI-first, CS Suite designed to provide a seamless experience across channels, from automated self-service to agent-led conversational support, plus advanced ticketing management for issues that require collaboration across teams. Freshworks CS Suite builds on the company's track record of omnichannel support products for businesses.
Freshworks Customer Service Suite Features
Chat Automation Features
- Supported: Real-time messaging
- Supported: Chat notifications
- Supported: Prospecting
- Supported: Chat-based scheduling
- Supported: Ticketing system
- Supported: Third-party integrations
- Supported: Chat widgets
- Supported: Chat sentiment analysis
- Supported: Chat transfer
Chat Analytics and Reports Features
- Supported: Chat history and transcripts
- Supported: Chat reporting
- Supported: Chat and web analytics
Freshworks Customer Service Suite Screenshots
Freshworks Customer Service Suite Video
What is Freshworks Customer Service Suite?
Freshworks Customer Service Suite Competitors
Freshworks Customer Service Suite Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Mobile Web |
| Supported Countries | All |
| Supported Languages | Catalan, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, German, English, Estonian, Finnish, French, Hungarian, Indonesian, Italian, Korean, Latvian, Norwegian, Polish, Portuguese (BR), Portuguese/Portugal, Romanian, Russian, Slovak, Slovenian, Spanish (Latin America), Spanish, Swedish, Thai, Turkish, Vietnamese |
Frequently Asked Questions
Freshworks Customer Service Suite is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future.
Freshworks Customer Service Suite starts at $29.
LivePerson Conversation Cloud (LiveEngage), Zendesk Suite, and Intercom are common alternatives for Freshworks Customer Service Suite.
The most common users of Freshworks Customer Service Suite are from Mid-sized Companies (51-1,000 employees).
