Skip to main content
TrustRadius
Freshsales

Freshsales

Overview

What is Freshsales?

Freshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony,…

Read more
Recent Reviews
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Pipeline visualization (51)
    9.7
    97%
  • Customer data management / contact management (52)
    7.3
    73%
  • Integration with email client (e.g., Outlook or Gmail) (51)
    5.5
    55%
  • Interaction tracking (51)
    5.4
    54%
Return to navigation

Pricing

View all pricing

Growth

$9

Cloud
per month per user

Pro

$39

Cloud
per month per user

Enterprise

$59

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.freshworks.com/crm/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $9 per month per user
Return to navigation

Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

6.6
Avg 7.7

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

5.6
Avg 7.5

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

8.9
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

7.4
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

4.9
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

7.1
Avg 8.3

Platform

9.9
Avg 7.5
Return to navigation

Product Details

What is Freshsales?

Freshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales gives sales teams more time for selling by automating the sales process. It includes Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict revenue with sales forecasting.

Freshsales Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Quote & order management
  • Supported: Interaction tracking
  • Supported: Channel / partner relationship management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Platform Features

  • Supported: Mobile access

Freshsales Screenshots

Screenshot of Contact viewScreenshot of DashboardsScreenshot of WorkflowsScreenshot of Lead Sc

Freshsales Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesWorldwide
Supported LanguagesEnglish, German, Dutch, Italian, French, Spanish, Portuguese, Polish, Russian, Chinese

Frequently Asked Questions

Freshsales starts at $9.

Pipedrive, Insightly, and Salesforce Sales Cloud are common alternatives for Freshsales.

Reviewers rate Mobile access highest, with a score of 9.9.

The most common users of Freshsales are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(124)

Attribute Ratings

Reviews

(1-25 of 52)
Companies can't remove reviews or game the system. Here's why
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Freshworks CRM is well suited for businesses where new leads are generated often and there is a longer sales process that needs to be organized. Deals are organized clearly and task reminders are helpful to keep track of follow ups and different stages for each client/ lead. Freshworks CRM may not be well suited for scenarios where the sales process is happening instantly.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
All the Data from the Marketing Campaign is Transferred to the CRM. Here on with the help of Outbound/inbound Calling you Can Pitch our Product or Services to the prospects. It is well Suited for all the organization irrespective of their Size.
Immanuel Chiplin Sam S | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
If you have used a couple of CRM's in the past, then Freshworks CRM would be a piece of cake for you. No worries if you are a beginner, you will always be assigned a technical support representative, who can guide you and show you how things work and you can set it up yourself. It is well suited for any company that primarily handles customer information and best suited for sales management.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
If you are a smaller organization you are probably ok to use [Freshworks CRM (formerly Freshsales)] vs Salesforce - you will save money and still get some great features. I would not recommend for a very large enterprise. It is also challenging to have the support come from another region although they do try to be very responsive.
Prashant Choudhary | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
This is suitable for small and medium enterprises looking for cost-friendly solutions for a CRM suite, it solves most of the problems in that scenario, i.e. it increases sales productivity and is easy to learn, which reduces in turn the training time and costs for a firm. It falls short on certain scenarios for large companies due to its shortcomings like tedious data analysis of large datasets or fast moving volume sales, integration with Facebook or Instagram leads, etc.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our company had tried many, many different types of CRM systems and Freshsales was the best. We moved because we ended up requiring a different type of solution. But Freshsales was fantastic. If you require online document storing and signing, you will need to look elsewhere, but not many CRMs provide that, and the ones that do, are not as good at being a CRM as Freshsales is. This is an honest take on the matter. There are some solutions that do really well, but significantly exceed the Freshsales pricing.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Freshsales works well as a CRM system with an added utility such as email marketing and leads scoring. We did use the call system on fresh as well; however, this wasn’t the most cost-effective way to work. I would use fresh to grow sales, but I wouldn’t use fresh to purely run as an email system like mail chimp (until it’s more cost-effective to up email limits)
Josh Musson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I think Freshsales is well suited for anything that has to do with prospects and updating current people you are talking to. It is particularly well-liked by the upper management and viewing what each of the employees is doing each day to make sure they are updating and working on each prospect correctly. It also is great to see the complete funnel of when this person has been reached out to by what employee. Whether it is by email or phone, you basically get a full list of every time someone has talked to this person.
I would say that it isn't appropriate for a communication tool within the organization. That is one thing that I think they could do better, is have a box where everybody could talk to each other.
January 22, 2020

Great outbound sales CRM

Ignacio Cruz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Freshsales CRM is well suited for organizations that rely mainly of outbound sales and need a great team dedicated to sales development. Managing territories and ownership within accounts, leads, contacts and deals. Managing funnels of different products within a same organization. Managing sales campaigns and receiving web forms from landing pages.
Marcelo Araujo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
Freshsales is appropriate if you want to improve your relationship with your customers. It can help you with new customers and existent customers. The Freshsales functions are easy to understand, but if it is your first time with this tool, it can be little confusing because there are a lot of stages of a customer conversation.

The API could be better because sometimes it does not work with basic authentication, for example. The SDK could be better because there are some functions that do not work as expected, like CTI.
Rudy Veve | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I think that Freshsales is well suited for a smaller company or a medium to larger company that has remote agents. I think that Freshsales is not as well suited for a company that has to do a lot of out bound dialing.
Dan Styklunas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I think it offers a lot of value for a small or medium-sized business. It can probably work well for an enterprise too, but I don't know how well it would scale in that context. I can say that it has never gone down on me or been unavailable, so the performance has been great. I do like how I can send and reply to emails right inside the program without having to switch back to other applications. The reporting is straightforward and works well with minimal setup. Very useful.
Score 9 out of 10
Vetted Review
Verified User
Freshsales is well suited for anyone dealing with a large number of accounts and contacts. If that applies to you, then Freshsales can be a very powerful tool. It is also well-suited to anyone who wants to automate the process by setting rules, as well as anyone needing help with managing sales pipelines. Anyone wanting to use it more on mobile would not find it to be very useable.
Return to navigation