Good Product that is Still Improving
We use Freshworks CRM in our business to organize and categorize clients, keep track of new leads, deals and sales progress. We use this …
Starting at $11 per month per user
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What is Freshsales?
Freshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony,…
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Popular Features
- Pipeline visualization (51)9.797%
- Customer data management / contact management (52)7.373%
- Integration with email client (e.g., Outlook or Gmail) (51)5.555%
- Interaction tracking (51)5.454%
Pricing
Growth
$9
Cloud
per month (billed annually) per user
Pro
$39
Cloud
per month (billed annually) per user
Enterprise
$59
Cloud
per month (billed annually) per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.freshworks.com/crm/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $11 per month per user
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Freshsales?
Freshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales gives sales teams more time for selling by automating the sales process. It includes Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict revenue with sales forecasting.
Freshsales Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Territory management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Quote & order management
- Supported: Interaction tracking
- Supported: Channel / partner relationship management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Platform Features
- Supported: Mobile access
Freshsales Screenshots
Freshsales Integrations
Freshsales Competitors
Freshsales Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
| Supported Countries | Worldwide |
| Supported Languages | English, German, Dutch, Italian, French, Spanish, Portuguese, Polish, Russian, Chinese |
Frequently Asked Questions
Freshsales starts at $11.
Reviewers rate Mobile access highest, with a score of 9.9.
The most common users of Freshsales are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(124)Attribute Ratings
Reviews
(26-47 of 47)Companies can't remove reviews or game the system. Here's why
July 26, 2019
Easy to use CRM
Freshsales is easier to use and cheaper.
July 26, 2019
Amazing....Awesome...Perfect
It's user-friendly and easy to learn and use.
July 26, 2019
The most complete CRM
Actually, I didn't use any tools before Freshsales because I worked on a support team.
July 24, 2019
Freshsales makes it easy to manage our business!
Score 10 out of 10
Vetted Review
Verified User
We used Hubspot. It was fine except the reports were weak.
July 24, 2019
Organized and easy to use
In simple words, Freshsales makes it a lot easier and effective but flexible. All of them are good but some have too many options while some miss out on some very important features and remains the same. Freshsales is not complicated, has a good support team who are dynamic and open to suggestions.
Freshsales is within the Freshworks ecosystem so it was a no-brainer as far as evaluating it as a CRM. We've implemented both Freshcaller and Freshdesk in other areas of our business so we were happy to take a look at Freshsales. We do a significant amount of email marketing so integrating with Mailchimp was a big factor in our CRM evaluation.
July 24, 2019
Freshsales is easy to use and has lots of features!
Score 10 out of 10
Vetted Review
Verified User
We used to use Salesforce which is triple the price and more complicated use. There are also no feature we miss from Salesforce.
Salesforce is over-priced, over-complicated and customer service was dire.
Better nurturing of leads, better tracking of leads, sales visualization, communication tools, better integration, workflow automation, better mobile application.
July 24, 2019
Freshsales is the best CRM out there for SMBs
Score 9 out of 10
Vetted Review
Verified User
- Pricing
- Feature Set
- Modern UI
- Confidence that Freshsales will cover all scenarios either directly or via a workaround. They have been building B2B enterprise SaaS products and this gives me confidence that they will figure out a way to meet my requirements in the future.
July 24, 2019
Freshsales is Great!
July 24, 2019
Refreshingly User-Friendly
Freshsales is much much more user-friendly from a daily usage POV, and makes our lives MUCH easier. The automation really helped us switch over from Salesforce to Freshsales.
July 24, 2019
Freshsales review
Freshsales is the only product I have tried.
July 22, 2019
Freshsales gives me clarity
Pipeline is a crude program in comparison to Freshsales.
July 07, 2019
Able to replace Salesforce for a startup.
We tried to implement Salesforce for its modularity and advanced features, but we quickly realized that it would be an overkill for our need in the early stage. There were substantial costs required for the implementation in addition to the lengthy process of setting the system up. Freshsales allowed us to get all the functionality we needed for a fraction of the cost and literally in a couple of days we were ready to go with Freshsales.
July 02, 2019
Exactly what I needed to keep track of leads
Score 9 out of 10
Vetted Review
Verified User
The main reason I went with Freshsales is because of their suite of tools that integrate perfectly. Before, I'd have a chat system, support desk, CRM all in different tools and it was hard to keep track of leads across different funnels. Freshsales solves this like no other tool could.
July 02, 2019
Fresh with Date Issue and Unreliability
Score 1 out of 10
Vetted Review
Verified User
We selected FreshSales because we needed something cheaper and more user-friendly than Salesforce, but we're now in the process of switching to HubSpot because it gives you the best of both worlds - ease of use + scale and reliability.
March 11, 2019
Buggy software
I used Salesforce.com previously for a couple years, and my experience with Freshsales has been so much better. I am coming from a small business perspective, but it has been a far superior experience for me compared to SFDC.
November 20, 2018
Freshsales – It goes okay.
Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales.
Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support.
Where Freshsales won for us is that it ended up being nearly half the cost of Close.io, as well as included telephony support for our local country (Australia), whereas Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia.
Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.
Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support.
Where Freshsales won for us is that it ended up being nearly half the cost of Close.io, as well as included telephony support for our local country (Australia), whereas Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia.
Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.
February 13, 2018
Freshsales, the all-in-one CRM for prospecting and closing deals
The best part of Freshsales CRM it's that is an all-in-one CRM for prospecting and sales teams. It has lead scoring, task, and pending messages management, bulk emails, sales campaigns, workflow for automatization of different things, just to name a few. In many of the CRMs, the problem is that you need to use more than one app to get all of this, or you need to pay extremely high prices for a small team/business plus the integrations with other automatization apps.