Freshservice

We use leverage Freshservice as our helpdesk. It's a great option with lots of features that you can take advantage of. Not only are we accurately able to track problems and efficiently triage and fix them, a lot is done automatically. I don't manually assign tickets, I get notified many different ways when things happen, and I can post solutions in a customer portal so users can fix their problems before submitting a ticket. Freshservice ties into many other apps and has different third party apps created for it to make it easier to use and provides automation capabilities for different tasks.

Freshservice is used primarily as our ITSM. We use it for incident tickets and service requests. We track assets using network discovery and agent deployment. Since implementing Freshservice we have improved support times and customer service significantly.

Freshservice is a best ticketing tool for easy to use and monitoring receive tickets. It's Dashboard visualization is easy to understand. Before Freshservice tool we was facing lots of issue to make a consolidate reports. Now we have download and create easily consolidate reports and present to management through visualization tools(i.e. MS Power Bi). Also In daily base we are receive tickets from cross-functional department to Freshservice single platform this is good for us.

I am super admin of fresh service for my organization. The tool is very user friendly for agents as well as admin and also for the users.
before 3 years I haven't heard about fresh service but when I joined the company I started using it. I learn fresh service administration within a month without any knowledge transfer. The fresh service articles also helped me to learn the tool. SO you can image how user friendly the too is and how easy to learn it. After learning tool, I build various workflows and automation which works perfectly fine. Within the organization we have onboarded various department on fresh service and I trained them on how to use it as agent. It also works with power automation and Microsoft team collaboration. Fresh service provides lot of features at basic plan. However, few features are not available at basic plan. But i will rate this tool 10/10.

Freshservice is the cornerstone of our helpdesk environment. It helps us track our open tickets and ensure that our team members get prompt and accurate support. It allows for collaboration among our team and easy communication to our customers.

We use Freshservice to track and manage incidents and service requests. The workflow automation in Freshservice allows us to keep things moving forward without the need for manual interaction in a lot of circumstances.

We use fresh service as a help desk ticketing system. When users have any IT requirements/ technical issues they send an email which comes through to fresh service. We also upload ‘how to’ manuals, so users may be able to resolve their issue by going through theses Manuals and not need to raise a ticket. We are also looking into the asset section and once we have completely looked into this, we will compare it with our current asset register and may move to fresh service.<br>We also use it for contracts notifications, so it will send us emails before a contract is due to expire.

We are using freshservice as our ticketing tool and also managing Purchase order, asset management and tools for HR Onboarding, offboarding and different service requests. I find this product very good had capabilities of lot of things, also it integrates with most of the well known applications. However if a talk about particularly managing forms based services like employee onboarding, offboarding, it is not as expected. Some of the basic functionalites they lack in form based services. Support team is also good, but they can do much better i believe.

We use this application for our internal ticketing tool and for our customers.So far it is very smooth experiance with Freshservice.
It is very user friendly and from admin point of view it is very esay to customise as per the Customers requirement for the customer support portals.
It is best ITSM tool where we can also integrate the alerts from number of other applications.
So for the helpdesk it can be a single tool to monitor other several monitoring tools, which makes the Engineers life easy.
It has Automation, Workflow, Reporting and lot of other features.

We use Freshservice just for its ticketing system. I can say that it works fantastic in that area. A lot of automation is possible sorting/categorizing tickets that come in. It has other functions that are available that we may expand into using in the future like hardware/software inventory management and project management.

I advised on the selection of Freshservice as the recommended IT service management solution for a newly created service desk. This was based on an assessment of a range of products against a detailed list of business requirements. <br><br>Freshservice offered the most appropriate and cost effective solution, helped by its assessment by Gartner as a 'challenger' ITSM solution.<br><br>It proved to be a product that was straightforward to setup and implement, which was assisted by the availability of a trial instance which migrated seamlessly in to a live/production instance.<br><br>The functionality is comprehensive and more than adequate for most IT service management requirements.<br><br>In addition, it comes in four 'flavours' which helps to ensure the customer does not have to pay for more functionality than they require. This can be upgraded as needed if/when requirements become more comprehensive.<br><br>It integrates with a wide variety of third party applications and solutions, which helps to ensure most needs can be met even when the functionality is not available directly within Freshservice itself.<br><br>Freshworks is a dynamic organisation which means that Freshservice is constantly evolving and improving.<br><br><br><br>

Freshservice is used by us as a Ticket System for registering reports with our customers.Freshservice ensures that we have an overview of calls, can see progress in the solution and follow-up on the agreed Service Levels.In addition, Freshservice is the application that sends and receives data from other applications.

We use Freshservice for our internal IT service desk. Before I started, we did not have an ITSM solution in place and requests were coming through different modes - Teams, Emails, walk-ups, phone calls. It was chaos and was really easy to forget about someone's issue or request if we were busy with another one. By implementing Freshservice, we have been able to consolidate user issues in one place and work off a single queue. This has been a complete game changer for us and has made life easier for every one of us, the users as well the IT support team.

We use Freshservice as our IT Help Desk. We have two dozen agents, but only some of those are actively using it every day. Our tier 1 support is where it is used the most. We also use the Freshservice agent to take stock of our inventory, it has helped us keep track of our assets across multiple locations. We use the Software Catalog to keep track of installed applications to a degree, but mostly use it to identify problem applications. The reporting/analytics module has helped us identify which systems need to be upgraded.

We use it for our IT support ticketing system, IT FAQ, and some asset management.

Fresh service is used for workgroup ticket management. We also manage the corporate assets of devices, workstations and hardware in general. A project is underway to define a catalog of group-level services for reporting problems and requests. Whilst on another work table we are handling change requests. It is good product.

We were using a legacy Windows based computer ticketing system that was in dire need of replacement. Freshservice provided an extensive ticketing system, as well as many other features. We are currently using tickets, asset inventory, workflow, and are in the process of implementing other features, such as change management and project management.

We did not have a ticketing system in place for IT issues/requests when I was hired. We implemented Freshservice and it has fit our needs exactly. Our users submit multiple request types and there are two different teams that handle their respective requests.

We use it for ticketing, project management, and problem tracking. The application makes it easy to keep track of our user's problems, resolutions, and feature requests.

Freshservice is mainly used by our company IT ServiceDesk agents to support end users throughout all departments for office globally (Malaysia, Singapore, Norway, UK, Brazil, Amsterdam, Nigeria and Ghana) for the past one year. Until recently, we soft-launched to end users to submit their IT issues via the Freshservice portal and assigned to IT ServiceDesk agents.

We use Freshservice as our ITOM tool for ticketing, change management and service requests. This is the only ITOM being used and it covers the entire IT Dept and all employees.

We are using Freshservice across all of our internal business operations functions including IT, HR, Legal, Risk, Finance, Compliance, BI, Operations and InfoSec. Previously this was all being managed via email. This has allowed a very structured approach to resolving end-user issues and not just IT issues. Teams are able to see reporting on incident/service requests and create service catalog items to make capturing info easier. It's really made things easier for the teams providing support as well as improving the experience for end users.

Freshservice greatly improved and helped our transition to an ITIL framework for our customer services team. We saw a reduction in time spent with open tickets and also more involvement from internal stakeholders. There was great customization within the platform that allowed us to use the platform in a way that suited our needs,

Freshservice allows us to keep on top of incidents & service requests easily. The complete customisation of ticket fields means that we can create & track detailed metrics across various issues.

Freshservice is used as an internal help desk in our company. All internal IT issues are sent to the help desk and managed by the IT support team. We also are in the process of setting Freshservice up to use for all IT-related purchase requests as well as processing new employees and terminating employees. We use Freshservice as our main asset management software and purchasing assistance. We use it as our project management software also.