Love the dashboard capability
We are using Natero to keep track of our customers and make sure that we are staying ahead of any clients that will churn. It is being …
Starting at $79 per month
View PricingOverview
What is Freshsuccess?
Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort.The vendor says features include:Customer 360 - See customer emails,…
Recent Reviews
Popular Features
- Product usage (6)8.181%
- Customer health scoring (6)8.181%
- Automated workflow (6)8.080%
- Integration with Salesforce.com (6)7.272%
Pricing
Estate
$79 billed annually
Cloud
per month per user
Estate
$95 billed monthly
Cloud
per month per user
Forest
$129 billed annually
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.freshworks.com/customer…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $79 per month
Product Demos
Freshsuccess Demo - What is Freshsuccess
YouTube
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Freshsuccess?
Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort.
The vendor says features include:
The vendor says features include:
- Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place.
- Predictive Alerts - Predict which customers are likely to churn, convert, or expand their business.
- Health Scores - Monitor customer health based on in-app usage, custom KPIs, CSM scores, support tickets, and NPS.
- Workflows & Playbooks - Drive Customer Success processes for Onboarding, Business Reviews, Risk Mitigation, and Renewals.
- Targeted Emails - Send timely and relevant emails to the right customers using automatic triggers or segmented lists.
- Dashboards - See critical metrics like Churn, Lifetime Value (LTV), product adoption, financial health or create custom views.
- Reporting - Explore customer data and spot trends over time using a point-and-click report builder.
- Segmentation - Create dynamic lists of accounts and users for in-depth analysis, comparison, or customer outreach.
Freshsuccess Features
Customer Data Extraction / Integration Features
- Supported: Product usage
- Supported: Help desk / support tickets
- Supported: Billing
- Supported: Marketing emails
Customer Success Management Features
- Supported: Sponsor tracking
- Supported: Customer profiles
- Supported: Automated workflow
- Supported: Internal collaboration
- Supported: Customer health scoring
- Supported: Customer segmentation
CSM Reporting & Analytics Features
- Supported: Customer health trends
- Supported: Engagement analytics
- Supported: Dashboards
- Supported: Customer lifetime value
- Supported: Churn rate
Security Features
- Supported: Role-based user permissions
Platform & Infrastructure Features
- Supported: API
- Supported: Integration with Salesforce.com
Additional Features
- Supported: Machine Learning
- Supported: Team Performance Analysis
- Supported: Single Sign On (SSO)
Freshsuccess Screenshots
Freshsuccess Competitors
Freshsuccess Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Freshsuccess starts at $79.
Reviewers rate Role-based user permissions highest, with a score of 10.
The most common users of Freshsuccess are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(14)Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
May 11, 2017
Customer success made easy
Natero allows VividCortex to see a complete view of customer health, allowing account managers, success managers, and support to intervene before problems occur and ensure our users get the maximum value from our own productivity. The same data enables engineering and product management to make intelligent data based decisions, improving and optimizing our application.
- Intelligent health scoring
- Data analysis
- Productive one stop account view
- Some of the integration could be more automated
- More out of the box charts would be useful
100%
10.0
81.42857142857142%
8.1
85%
8.5
70%
7.0
50%
5.0
- Visibility - We can now see in one place the many dimensions of customer health
- Focus - Knowing who is in trouble and how that affects the business means teams can focus on key accounts
- Insight - Natero shows the effectiveness of common actions, therefore we can improve processes over time
Natero is specifically built for customer success, other tools are merely capable of some of its functions. A tool like Pendo does a great job at aiding the product manager and helps to identify features and modules that are popular, but this doesn't translate into customer health. Salesforce is the gorilla, which attempts to do everything, but is really best at its original job of CRM.
June 27, 2016
Weaknesses to Strengths - the Natero way !!
It was being used by the department initially as it was on a test run basis. Problem wise Natero aims to empower customer success in terms of predicting churns, expected sales, and in relation to marketing teams to become data-driven, without having to rely on data experts. It automatically aggregates and mines all sources of customer data to uncover actionable insights which is a very useful feature. On the whole I would say a very decent service that helps with data analysis It is streamlined in such a manner and with a friendly user interface so that it is easy to understand data without any complications at all.
- Task Alerts
- Configure Account Health Score
- Predictive Analytics
- Filter, Sort and Text Search
- Aggregation & Segmentation Analysis
- Task Alerts vs. Todos
- Customer Email Summaries do not exist
- Survey Management
- Text Analysis
75%
7.5
77.14285714285714%
7.7
77.5%
7.8
80%
8.0
72.5%
7.3
- In the long run it sure did have a positive ROI
- But for small spans it's not a good investment