Freshworks CRM

Freshworks CRM
Formerly Freshsales

About TrustRadius Scoring
Score 8.0 out of 100
Freshworks CRM

Overview

Recent Reviews

Great CRM for small businesses

9 out of 10
June 11, 2021
I use Freshworks CRM as a CRM and Sales Engagement platform. Love having sales sequences integrated with the standard CRM system. It's …
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Freshsales Review

10 out of 10
May 07, 2020
It is being used by the whole sales team including the support team. We have our support portal also connected with Freshsales so that we …
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Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Pipeline visualization (51)
    8.9
    89%
  • Customer data management / contact management (52)
    8.2
    82%
  • Interaction tracking (51)
    7.5
    75%
  • Integration with email client (e.g., Outlook or Gmail) (51)
    7.5
    75%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Marketing Cloud - Growth

$19.00

Cloud
per user per month, billed annually

Customer-for-Life Cloud - Growth

$29.00

Cloud
per user per month, billed annually

Sales Cloud - Growth

$29.00

Cloud
per user per month, billed annually

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Sales Force Automation

7.7
77%

Marketing Automation

8.0
80%

CRM Project Management

8.6
86%

CRM Reporting & Analytics

8.0
80%

Customization

7.2
72%

Security

8.1
81%

Platform

9.6
96%

Product Details

What is Freshworks CRM?

Freshworks CRM (formerly Freshsales) is an all-in-one sales CRM software with features like built-in phone and email, lead scoring, visual sales pipeline, reports and dashboards, automations, and mobile apps, ensuring that sales reps do not have to juggle between multiple tools to get the job done. According to the vendor, Freshworks CRM is easy to use, and has an intuitive UI means translating to minimal on-boarding time for sales reps.

Freshworks CRM comes with auto-profile enrichment and activity tracking which helps sales reps get a 360-degree view of their leads. The vendor promises that the AI-based lead scoring feature helps sales reps understand and prioritize their leads better. Freshworks CRM also enables sales reps to get a more holistic view of their sales pipeline with the visual sales pipeline. The drag and drop UI makes it easy to move deals between stages and even mark them as won or lost. The visual sales reports and dashboards make it easy to accurately forecast your business. The sales campaigns feature in Freshworks CRM allows users to create, send, and track outbound email campaigns without having to rely on external software.

Editions of Freshworks CRM include the Sales Cloud, the Marketing Cloud, and the Customer-for-Life-Cloud. Expanded features include conversion optimization (with technology acquired with Zarget in 2017), which adds website heatmap & session replay functionality, funnel analysis, as well as A/B testing.

Freshworks CRM Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Interaction tracking
  • Supported: Channel / partner relationship management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Platform Features

  • Supported: Mobile access

Freshworks CRM Screenshots

Screenshot of Analytics & ReportingScreenshot of Lead ScoringScreenshot of 360° ViewScreenshot of AI-Based Lead ScoringScreenshot of Visual Sales PipelineScreenshot of Activity TimelineScreenshot of Dashboards

Freshworks CRM Videos

Why we built Freshsales - The Inside Story
Product Overview

Freshworks CRM Integrations

Freshworks CRM Competitors

Freshworks CRM Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesWorldwide
Supported LanguagesEnglish, German, Dutch, Italian, French, Spanish, Portuguese, Polish, Russian, Chinese

Frequently Asked Questions

Pipedrive and Insightly are common alternatives for Freshworks CRM.

Reviewers rate Mobile access highest, with a score of 9.6.

The most common users of Freshworks CRM are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Comparisons

View all alternatives

Reviews and Ratings

 (105)

Ratings

Reviews

(1-25 of 50)
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Score 7 out of 10
Vetted Review
Verified User
Review Source
Freshworks CRM provides more user tools, whereas Zoho CRM is more of a database. Freshworks CRM is more interactive with reporting, task reminders, deal stage flow charts and more to keep clients better organized and moving through the sales process. Zoho CRM did not meet all of our companies needs.
Score 8 out of 10
Vetted Review
Verified User
Review Source
It's Was Quite easy to implement accross the organization which was not the Case with Microsoft dynamics.
It is used Much efficiently with the Mobile and Transparency among the different departments was Clear.
Immanuel Chiplin Sam S | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Freshworks CRM looks fresh (No pun intended) and feels 3 dimensional. Zoho CRM is good too, but I'd recommend Freshworks for its pricing and how customizable it is. You get immediate assistance from the Freshworks team and is just a click away. You also get faster response on emails as well...
Score 6 out of 10
Vetted Review
Verified User
Review Source
We are a smaller company and simply were not seeing the value in what we were paying Salesforce. We needed a robust opportunity and lead management system that was affordable and [Freshworks CRM (formerly Freshsales)] has provided us with that. We are now able to track leads, opportunities and funnels easily and quickly report on these to senior staff who rely on this information for their board meetings.
May 14, 2020

Overall Great CRM

Brandon Howard | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I haven't used HubSpot or Salesforce myself, but I compared the pricing and as you scale up both of those other services are overpriced compared to Freshsales. Once you get started with a CRM it's very difficult to switch, so I recommend starting with Freshsales so you can scale up with reasonable cost increases over time.
Renan Otero | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source
Price, special offers
Support in our local place via partners
Simplicity of use
Flexible API and already done integrations with G Suite and Office 365
Between the users, they have chosen Freshsales as more easy to use.
May 07, 2020

Freshsales Review

Ravikant Tiwari | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
Zoho CRM: very very slow and cumbersome to use
Salesforce: It is a giant with a lot of features, but very complicated for an SMB
HubSpot: Lacks lots of advanced features that Freshsales has
Prashant Choudhary | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Freshsales stacks up almost at the same pricing and feature set but does fall short in 3rd party API integration as compared to several of the above listed software, but is still the only one available free of cost entirely if a small firm or a startup requires itself not to break the bank in the spending to improve their productivity.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Freshsales was better than all the above for us but tied with Zoho. Zoho won because of its countless add-on apps, not because of price. However, price-wise, it was better than all the rest for what you get with Freshsales. For us, the main benefit of Freshsales was comprehensiveness and ease of use.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Freshsales is more cost-effective and easier to navigate than Salesforce. It also doesn’t punish you for growing from a startup to SME (Salesforce prices quadruple when you go into the next bracket of users). On top of this, the support from Freshsales is brilliant, and you can speak to someone on the phone at any time!
Josh Musson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I think there isn't really a comparison. Freshsales was the clear winner when it came to choosing our CRM. From a cost to benefit ratio, it just wasn't an option to go with anything else. It is the most used application within our company. We do a Freshsales clean up every single day. But it is a great tool and I don't think anything else really stacks up against them.
January 22, 2020

Great outbound sales CRM

Ignacio Cruz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Freshsales is a much better platform than Insighlty. It works better, has better features, it has a simpler user experience, it is more complete and it is suited for the same thing. Therefore, if you are looking for an outbound CRM you should take Freshsales.
Between Freshsales and Pipedrive I think is more about pricing than anything else. If you are starting, maybe you can go with the whole Freshworks Suite other than Pipedrive and other bunch of applications.
Rudy Veve | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I think that the overall comparison of FS and SF is a debatable one as FS is still so much in its infancy and I would be excited to see where the upcoming generation releases of FS take this great start to what seems to be a product that is going to around for a very long time!
Dan Styklunas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Freshsales had more features, especially the ability to do email campaigns, which was a key feature for me. That was a deal-breaker. Pipedrive had a nice UI and was easy to use, but it was mostly focused on pipeline management, so overall it lacked many of the features found in Freshsales.