Good Product that is Still Improving
We use Freshworks CRM in our business to organize and categorize clients, keep track of new leads, deals and sales progress. We use this …
Starting at $11 per month per user
View PricingOverview
What is Freshsales?
Freshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony,…
Recent Reviews
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Popular Features
- Pipeline visualization (51)9.797%
- Customer data management / contact management (52)7.373%
- Integration with email client (e.g., Outlook or Gmail) (51)5.555%
- Interaction tracking (51)5.454%
Pricing
Growth
$9
Cloud
per month (billed annually) per user
Pro
$39
Cloud
per month (billed annually) per user
Enterprise
$59
Cloud
per month (billed annually) per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.freshworks.com/crm/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $11 per month per user
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Freshsales?
Freshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales gives sales teams more time for selling by automating the sales process. It includes Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict revenue with sales forecasting.
Freshsales Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Territory management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Quote & order management
- Supported: Interaction tracking
- Supported: Channel / partner relationship management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Platform Features
- Supported: Mobile access
Freshsales Screenshots
Freshsales Integrations
Freshsales Competitors
Freshsales Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
| Supported Countries | Worldwide |
| Supported Languages | English, German, Dutch, Italian, French, Spanish, Portuguese, Polish, Russian, Chinese |
Frequently Asked Questions
Freshsales starts at $11.
Reviewers rate Mobile access highest, with a score of 9.9.
The most common users of Freshsales are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(124)Attribute Ratings
Reviews
(1-25 of 47)Companies can't remove reviews or game the system. Here's why
June 08, 2022
Good Product that is Still Improving
Freshworks CRM provides more user tools, whereas Zoho CRM is more of a database. Freshworks CRM is more interactive with reporting, task reminders, deal stage flow charts and more to keep clients better organized and moving through the sales process. Zoho CRM did not meet all of our companies needs.
November 05, 2021
Freshwork CRM Formerly Freshsales Review
- Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
It's Was Quite easy to implement accross the organization which was not the Case with Microsoft dynamics.
It is used Much efficiently with the Mobile and Transparency among the different departments was Clear.
It is used Much efficiently with the Mobile and Transparency among the different departments was Clear.
July 23, 2021
Manage your Business using Freshworks CRM!
Score 8 out of 10
Vetted Review
Verified User
Freshworks CRM looks fresh (No pun intended) and feels 3 dimensional. Zoho CRM is good too, but I'd recommend Freshworks for its pricing and how customizable it is. You get immediate assistance from the Freshworks team and is just a click away. You also get faster response on emails as well...
June 11, 2021
Great CRM for small businesses
What sold me was the ability to integrated the sales engagement with the CRM to have everything in one place.
- Salesforce Lightning Platform (formerly Salesforce App Cloud)
We are a smaller company and simply were not seeing the value in what we were paying Salesforce. We needed a robust opportunity and lead management system that was affordable and [Freshworks CRM (formerly Freshsales)] has provided us with that. We are now able to track leads, opportunities and funnels easily and quickly report on these to senior staff who rely on this information for their board meetings.
May 17, 2021
Freshworks CRM is the best CRM!
Zoho CRM
Salesforce
This program is a million times easier to setup and use than Salesforce. Its also way cheaper than Salesforce.
May 14, 2020
Overall Great CRM
I haven't used HubSpot or Salesforce myself, but I compared the pricing and as you scale up both of those other services are overpriced compared to Freshsales. Once you get started with a CRM it's very difficult to switch, so I recommend starting with Freshsales so you can scale up with reasonable cost increases over time.
May 08, 2020
Freshsales allowed us to effectively move our CRM to the cloud at a very reasonable price.
- Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
For what we needed, Microsoft's product wasn't even close. Terribly expensive, difficult to set up and maintain.
May 07, 2020
Freshsales at a glance!
Price, special offers
Support in our local place via partners
Simplicity of use
Flexible API and already done integrations with G Suite and Office 365
Between the users, they have chosen Freshsales as more easy to use.
Support in our local place via partners
Simplicity of use
Flexible API and already done integrations with G Suite and Office 365
Between the users, they have chosen Freshsales as more easy to use.
May 07, 2020
Freshsales Review
Zoho CRM: very very slow and cumbersome to use
Salesforce: It is a giant with a lot of features, but very complicated for an SMB
HubSpot: Lacks lots of advanced features that Freshsales has
Salesforce: It is a giant with a lot of features, but very complicated for an SMB
HubSpot: Lacks lots of advanced features that Freshsales has
- Nutshell CRM, ExtraaEdge, vCita, Pipeliner CRM, Chime CRM, Salesflare, Less Annoying CRM, amoCRM, Contactually, by Compass and JotForm
Freshsales stacks up almost at the same pricing and feature set but does fall short in 3rd party API integration as compared to several of the above listed software, but is still the only one available free of cost entirely if a small firm or a startup requires itself not to break the bank in the spending to improve their productivity.
Freshsales was better than all the above for us but tied with Zoho. Zoho won because of its countless add-on apps, not because of price. However, price-wise, it was better than all the rest for what you get with Freshsales. For us, the main benefit of Freshsales was comprehensiveness and ease of use.
April 16, 2020
Freshsales Review
Definitely, with Salesforce, you can obtain a lot more integrations, reports, customizations, but Freshsales can assure the control of your sales targets perfectly for one-third of the Salesforce price.
February 03, 2020
Freshsales is better than the rest!
Freshsales is more cost-effective and easier to navigate than Salesforce. It also doesn’t punish you for growing from a startup to SME (Salesforce prices quadruple when you go into the next bracket of users). On top of this, the support from Freshsales is brilliant, and you can speak to someone on the phone at any time!
February 01, 2020
Simple and efficient CRM
I like Freshsales because the UI is more appealing, which makes the functionality even more accessible.
January 30, 2020
Freshsales is the only CRM I will ever use!!!
I think there isn't really a comparison. Freshsales was the clear winner when it came to choosing our CRM. From a cost to benefit ratio, it just wasn't an option to go with anything else. It is the most used application within our company. We do a Freshsales clean up every single day. But it is a great tool and I don't think anything else really stacks up against them.
January 22, 2020
Great outbound sales CRM
Freshsales is a much better platform than Insighlty. It works better, has better features, it has a simpler user experience, it is more complete and it is suited for the same thing. Therefore, if you are looking for an outbound CRM you should take Freshsales.
Between Freshsales and Pipedrive I think is more about pricing than anything else. If you are starting, maybe you can go with the whole Freshworks Suite other than Pipedrive and other bunch of applications.
Between Freshsales and Pipedrive I think is more about pricing than anything else. If you are starting, maybe you can go with the whole Freshworks Suite other than Pipedrive and other bunch of applications.
Score 10 out of 10
Vetted Review
Verified User
I think that the overall comparison of FS and SF is a debatable one as FS is still so much in its infancy and I would be excited to see where the upcoming generation releases of FS take this great start to what seems to be a product that is going to around for a very long time!
August 29, 2019
A great choice for small and growing businesses.
Score 9 out of 10
Vetted Review
Verified User
Freshsales had more features, especially the ability to do email campaigns, which was a key feature for me. That was a deal-breaker. Pipedrive had a nice UI and was easy to use, but it was mostly focused on pipeline management, so overall it lacked many of the features found in Freshsales.
August 29, 2019
My experience with Freshsales
Score 9 out of 10
Vetted Review
Verified User
I haven't used other products. We are currently very happy with FreshSales.
August 06, 2019
User-friendly
Score 7 out of 10
Vetted Review
Verified User
Recommendations from people are why we switched.
August 06, 2019
User-friendly CRM
Score 8 out of 10
Vetted Review
Verified User
August 06, 2019
Freshsales Review
Score 9 out of 10
Vetted Review
Verified User
The Best Customer Support that's why we went with Freshsales.
July 28, 2019
Freshsales at a Glance
Score 8 out of 10
Vetted Review
Verified User
It's definitely a good platform for companies with a manageable sales team size.
July 27, 2019
Freshsales -- the Best CRM tool
We chose Freshsales for the Email campaign and tracking feature, the ease of product managing, and pricing.