Good Product that is Still Improving
We use Freshworks CRM in our business to organize and categorize clients, keep track of new leads, deals and sales progress. We use this …
Freshworks CRM
Freshworks CRM
Starting at $19 per user per month, billed annually
View PricingOverview
Recent Reviews
Awards
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Top Rated
2020
Popular Features
View all 20 features- Pipeline visualization (51)8.989%
- Customer data management / contact management (52)8.282%
- Interaction tracking (51)7.575%
- Integration with email client (e.g., Outlook or Gmail) (51)7.575%
Reviewer Pros & Cons
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Pricing
View all pricingMarketing Cloud - Growth
$19.00
Cloud
per user per month, billed annually
Customer-for-Life Cloud - Growth
$29.00
Cloud
per user per month, billed annually
Sales Cloud - Growth
$29.00
Cloud
per user per month, billed annually
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Features Scorecard
Sales Force Automation
7.7
77%
Marketing Automation
8.0
80%
CRM Project Management
8.6
86%
CRM Reporting & Analytics
8.0
80%
Customization
7.2
72%
Security
8.1
81%
Platform
9.6
96%
Product Details
What is Freshworks CRM?
Freshworks CRM (formerly Freshsales) is an all-in-one sales CRM software with features like built-in phone and email, lead scoring, visual sales pipeline, reports and dashboards, automations, and mobile apps, ensuring that sales reps do not have to juggle between multiple tools to get the job done. According to the vendor, Freshworks CRM is easy to use, and has an intuitive UI means translating to minimal on-boarding time for sales reps.
Freshworks CRM comes with auto-profile enrichment and activity tracking which helps sales reps get a 360-degree view of their leads. The vendor promises that the AI-based lead scoring feature helps sales reps understand and prioritize their leads better. Freshworks CRM also enables sales reps to get a more holistic view of their sales pipeline with the visual sales pipeline. The drag and drop UI makes it easy to move deals between stages and even mark them as won or lost. The visual sales reports and dashboards make it easy to accurately forecast your business. The sales campaigns feature in Freshworks CRM allows users to create, send, and track outbound email campaigns without having to rely on external software.
Editions of Freshworks CRM include the Sales Cloud, the Marketing Cloud, and the Customer-for-Life-Cloud. Expanded features include conversion optimization (with technology acquired with Zarget in 2017), which adds website heatmap & session replay functionality, funnel analysis, as well as A/B testing.
Freshworks CRM comes with auto-profile enrichment and activity tracking which helps sales reps get a 360-degree view of their leads. The vendor promises that the AI-based lead scoring feature helps sales reps understand and prioritize their leads better. Freshworks CRM also enables sales reps to get a more holistic view of their sales pipeline with the visual sales pipeline. The drag and drop UI makes it easy to move deals between stages and even mark them as won or lost. The visual sales reports and dashboards make it easy to accurately forecast your business. The sales campaigns feature in Freshworks CRM allows users to create, send, and track outbound email campaigns without having to rely on external software.
Editions of Freshworks CRM include the Sales Cloud, the Marketing Cloud, and the Customer-for-Life-Cloud. Expanded features include conversion optimization (with technology acquired with Zarget in 2017), which adds website heatmap & session replay functionality, funnel analysis, as well as A/B testing.
Freshworks CRM Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Territory management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Interaction tracking
- Supported: Channel / partner relationship management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Platform Features
- Supported: Mobile access
Freshworks CRM Screenshots
Freshworks CRM Videos
Why we built Freshsales - The Inside Story
Product Overview
Freshworks CRM Integrations
- Freshdesk
- Twilio Segment
- Freshchat
- Freshdesk Contact Center
- Mailchimp
- Zapier
- Xero
- PieSync
- from HubSpot
- Freshconnect
- QuickBooks
Freshworks CRM Competitors
Freshworks CRM Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
| Supported Countries | Worldwide |
| Supported Languages | English, German, Dutch, Italian, French, Spanish, Portuguese, Polish, Russian, Chinese |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(105)
Reviews
(1-25 of 50)- Popular Filters
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June 08, 2022
Good Product that is Still Improving
Freshworks CRM provides more user tools, whereas Zoho CRM is more of a database. Freshworks CRM is more interactive with reporting, task reminders, deal stage flow charts and more to keep clients better organized and moving through the sales process. Zoho CRM did not meet all of our companies needs.
November 05, 2021
Freshwork CRM Formerly Freshsales Review
- Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
It's Was Quite easy to implement accross the organization which was not the Case with Microsoft dynamics.
It is used Much efficiently with the Mobile and Transparency among the different departments was Clear.
It is used Much efficiently with the Mobile and Transparency among the different departments was Clear.
July 23, 2021
Manage your Business using Freshworks CRM!
Freshworks CRM looks fresh (No pun intended) and feels 3 dimensional. Zoho CRM is good too, but I'd recommend Freshworks for its pricing and how customizable it is. You get immediate assistance from the Freshworks team and is just a click away. You also get faster response on emails as well...
June 11, 2021
Great CRM for small businesses
What sold me was the ability to integrated the sales engagement with the CRM to have everything in one place.
- Salesforce Lightning Platform (formerly Salesforce App Cloud)
We are a smaller company and simply were not seeing the value in what we were paying Salesforce. We needed a robust opportunity and lead management system that was affordable and [Freshworks CRM (formerly Freshsales)] has provided us with that. We are now able to track leads, opportunities and funnels easily and quickly report on these to senior staff who rely on this information for their board meetings.
May 17, 2021
Freshworks CRM is the best CRM!
Zoho CRM
Salesforce
This program is a million times easier to setup and use than Salesforce. Its also way cheaper than Salesforce.
May 14, 2020
Overall Great CRM
I haven't used HubSpot or Salesforce myself, but I compared the pricing and as you scale up both of those other services are overpriced compared to Freshsales. Once you get started with a CRM it's very difficult to switch, so I recommend starting with Freshsales so you can scale up with reasonable cost increases over time.
May 08, 2020
Freshsales allowed us to effectively move our CRM to the cloud at a very reasonable price.
- Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
For what we needed, Microsoft's product wasn't even close. Terribly expensive, difficult to set up and maintain.
May 07, 2020
Freshsales at a glance!
Price, special offers
Support in our local place via partners
Simplicity of use
Flexible API and already done integrations with G Suite and Office 365
Between the users, they have chosen Freshsales as more easy to use.
Support in our local place via partners
Simplicity of use
Flexible API and already done integrations with G Suite and Office 365
Between the users, they have chosen Freshsales as more easy to use.
May 07, 2020
Freshsales Review
Zoho CRM: very very slow and cumbersome to use
Salesforce: It is a giant with a lot of features, but very complicated for an SMB
HubSpot: Lacks lots of advanced features that Freshsales has
Salesforce: It is a giant with a lot of features, but very complicated for an SMB
HubSpot: Lacks lots of advanced features that Freshsales has
- Nutshell CRM, ExtraaEdge, vCita, Pipeliner CRM, Chime CRM, Salesflare, Less Annoying CRM, amoCRM, Contactually, by Compass and JotForm
Freshsales stacks up almost at the same pricing and feature set but does fall short in 3rd party API integration as compared to several of the above listed software, but is still the only one available free of cost entirely if a small firm or a startup requires itself not to break the bank in the spending to improve their productivity.
Freshsales was better than all the above for us but tied with Zoho. Zoho won because of its countless add-on apps, not because of price. However, price-wise, it was better than all the rest for what you get with Freshsales. For us, the main benefit of Freshsales was comprehensiveness and ease of use.
April 16, 2020
Freshsales Review
Definitely, with Salesforce, you can obtain a lot more integrations, reports, customizations, but Freshsales can assure the control of your sales targets perfectly for one-third of the Salesforce price.
February 03, 2020
Freshsales is better than the rest!
Freshsales is more cost-effective and easier to navigate than Salesforce. It also doesn’t punish you for growing from a startup to SME (Salesforce prices quadruple when you go into the next bracket of users). On top of this, the support from Freshsales is brilliant, and you can speak to someone on the phone at any time!
February 01, 2020
Simple and efficient CRM
I like Freshsales because the UI is more appealing, which makes the functionality even more accessible.
January 30, 2020
Freshsales is the only CRM I will ever use!!!
I think there isn't really a comparison. Freshsales was the clear winner when it came to choosing our CRM. From a cost to benefit ratio, it just wasn't an option to go with anything else. It is the most used application within our company. We do a Freshsales clean up every single day. But it is a great tool and I don't think anything else really stacks up against them.
January 22, 2020
Great outbound sales CRM
Freshsales is a much better platform than Insighlty. It works better, has better features, it has a simpler user experience, it is more complete and it is suited for the same thing. Therefore, if you are looking for an outbound CRM you should take Freshsales.
Between Freshsales and Pipedrive I think is more about pricing than anything else. If you are starting, maybe you can go with the whole Freshworks Suite other than Pipedrive and other bunch of applications.
Between Freshsales and Pipedrive I think is more about pricing than anything else. If you are starting, maybe you can go with the whole Freshworks Suite other than Pipedrive and other bunch of applications.
I think that the overall comparison of FS and SF is a debatable one as FS is still so much in its infancy and I would be excited to see where the upcoming generation releases of FS take this great start to what seems to be a product that is going to around for a very long time!
August 29, 2019
A great choice for small and growing businesses.
Freshsales had more features, especially the ability to do email campaigns, which was a key feature for me. That was a deal-breaker. Pipedrive had a nice UI and was easy to use, but it was mostly focused on pipeline management, so overall it lacked many of the features found in Freshsales.
August 29, 2019
My experience with Freshsales
I haven't used other products. We are currently very happy with FreshSales.
August 06, 2019
User-friendly
Recommendations from people are why we switched.
August 06, 2019
User-friendly CRM
August 06, 2019
Freshsales Review
The Best Customer Support that's why we went with Freshsales.
July 28, 2019
Freshsales at a Glance
It's definitely a good platform for companies with a manageable sales team size.
July 27, 2019
Freshsales -- the Best CRM tool
We chose Freshsales for the Email campaign and tracking feature, the ease of product managing, and pricing.