Good Product that is Still Improving
We use Freshworks CRM in our business to organize and categorize clients, keep track of new leads, deals and sales progress. We use this …
Freshworks CRM
Freshworks CRM
Starting at $19 per user per month, billed annually
View PricingOverview
Recent Reviews
Awards
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Top Rated
2020
Popular Features
View all 20 features- Pipeline visualization (51)8.989%
- Customer data management / contact management (52)8.282%
- Interaction tracking (51)7.575%
- Integration with email client (e.g., Outlook or Gmail) (51)7.575%
Reviewer Pros & Cons
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Pricing
View all pricingMarketing Cloud - Growth
$19.00
Cloud
per user per month, billed annually
Customer-for-Life Cloud - Growth
$29.00
Cloud
per user per month, billed annually
Sales Cloud - Growth
$29.00
Cloud
per user per month, billed annually
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Features Scorecard
Sales Force Automation
7.7
77%
Marketing Automation
8.0
80%
CRM Project Management
8.6
86%
CRM Reporting & Analytics
8.0
80%
Customization
7.2
72%
Security
8.1
81%
Platform
9.6
96%
Product Details
What is Freshworks CRM?
Freshworks CRM (formerly Freshsales) is an all-in-one sales CRM software with features like built-in phone and email, lead scoring, visual sales pipeline, reports and dashboards, automations, and mobile apps, ensuring that sales reps do not have to juggle between multiple tools to get the job done. According to the vendor, Freshworks CRM is easy to use, and has an intuitive UI means translating to minimal on-boarding time for sales reps.
Freshworks CRM comes with auto-profile enrichment and activity tracking which helps sales reps get a 360-degree view of their leads. The vendor promises that the AI-based lead scoring feature helps sales reps understand and prioritize their leads better. Freshworks CRM also enables sales reps to get a more holistic view of their sales pipeline with the visual sales pipeline. The drag and drop UI makes it easy to move deals between stages and even mark them as won or lost. The visual sales reports and dashboards make it easy to accurately forecast your business. The sales campaigns feature in Freshworks CRM allows users to create, send, and track outbound email campaigns without having to rely on external software.
Editions of Freshworks CRM include the Sales Cloud, the Marketing Cloud, and the Customer-for-Life-Cloud. Expanded features include conversion optimization (with technology acquired with Zarget in 2017), which adds website heatmap & session replay functionality, funnel analysis, as well as A/B testing.
Freshworks CRM comes with auto-profile enrichment and activity tracking which helps sales reps get a 360-degree view of their leads. The vendor promises that the AI-based lead scoring feature helps sales reps understand and prioritize their leads better. Freshworks CRM also enables sales reps to get a more holistic view of their sales pipeline with the visual sales pipeline. The drag and drop UI makes it easy to move deals between stages and even mark them as won or lost. The visual sales reports and dashboards make it easy to accurately forecast your business. The sales campaigns feature in Freshworks CRM allows users to create, send, and track outbound email campaigns without having to rely on external software.
Editions of Freshworks CRM include the Sales Cloud, the Marketing Cloud, and the Customer-for-Life-Cloud. Expanded features include conversion optimization (with technology acquired with Zarget in 2017), which adds website heatmap & session replay functionality, funnel analysis, as well as A/B testing.
Freshworks CRM Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Territory management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Interaction tracking
- Supported: Channel / partner relationship management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Platform Features
- Supported: Mobile access
Freshworks CRM Screenshots
Freshworks CRM Videos
Why we built Freshsales - The Inside Story
Product Overview
Freshworks CRM Integrations
- Freshdesk
- Twilio Segment
- Freshchat
- Freshdesk Contact Center
- Mailchimp
- Zapier
- Xero
- PieSync
- from HubSpot
- Freshconnect
- QuickBooks
Freshworks CRM Competitors
Freshworks CRM Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
| Supported Countries | Worldwide |
| Supported Languages | English, German, Dutch, Italian, French, Spanish, Portuguese, Polish, Russian, Chinese |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(105)
Reviews
(1-25 of 55)- Popular Filters
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June 08, 2022
Good Product that is Still Improving
- task reminders are helpful to stay on top of follow ups to close more deals
- organized deal stages provides a helpful visual
- reports show where areas of sale process needs improvement
November 05, 2021
Freshwork CRM Formerly Freshsales Review
- It keeps the Record of each and every Leads that has Visited our Websites or Has enquired.
- Productivity in my Organisation has Increased Considerably as it eliminates Most of the Manual Time Consuming Work.
- LEADS Conversion has Also increased and we were able to drive the Sales.
July 23, 2021
Manage your Business using Freshworks CRM!
- I was able to follow up with the prioritized leads and able to achieve my sales target
- Able to see my calendar and emails on a contact with outlook integration
- Couldn't get Microsoft Teams integrated with Freshworks as they do not have it immediately
June 11, 2021
Great CRM for small businesses
- The ROI on this has paid for its 1 year subscription costs.
- Simple and effective way to provide an updated funnel to executives
- We spend much less time organizing, sending, and updating spreadsheets or Google sheets and can focus on business development efforts instead
- Allows us to stop digging through emails for information on leads, prospects, companies, and opportunities
May 17, 2021
Freshworks CRM is the best CRM!
- Able to mark up the software and resell to your clients so I would say it has improved our ROI.
May 14, 2020
Overall Great CRM
- Freshsales has definitely had a positive impact on our sales. It's difficult to nail down the ROI it has generated, but it's well worth the cost.
- The savings is mostly in time spent on lead and client follow up, so we can handle more leads and projects with a smaller team.
May 08, 2020
Freshsales allowed us to effectively move our CRM to the cloud at a very reasonable price.
- Allowed us to take our internal CRM platform and move it into the Cloud. Adding recurring software cost, but no longer have to deal with maintenance on the old Microsoft solution.
May 07, 2020
Freshsales at a glance!
- We improved our sales visibility by ~15%.
- We reduced 24 hours of manual jobs with automations.
- Increased customer feedback happiness in 40%.
May 07, 2020
Freshsales Review
- Better revenue generation
- Clear goal setting
- Sales team performance evaluation
- The productivity of sales team increased.
- Ease of access of menus, availability of logic filters, customizable overviews, sales pipelines and workflow automation have increased the marketing productivity.
- Customer engagement and support has also been bettered by this.
- It helped us with our initial round of compliance audits.
- It helped us understand our client data.
- It helped us collaborate.
April 16, 2020
Freshsales Review
- Helped us to keep visual control of sales pipeline
- Efficient reporting for forecasts in weekly meetings
- Control sales targets across 3 different countries
February 03, 2020
Freshsales is better than the rest!
- Freshsales is cheaper and so much better than Salesforce and other CRM systems we have used.
- It has allowed us to monitor output and, therefore, train staff in areas they have needed.
February 01, 2020
Simple and efficient CRM
- Freshsales is helping us manage our sales process completely.
- Freshsales is allowing us to standardize our lead qualification process.
- We still have to explore the rest of the features to see how we can incorporate it better.
January 30, 2020
Freshsales is the only CRM I will ever use!!!
- More Sales.
- Positive Outcomes.
January 22, 2020
Great outbound sales CRM
- It's all integrated in one platform.
- It has integration with all Freshworks Suite.
- Reduced time.
- Better managing for outbound campaigns.
December 30, 2019
Freshsales is the best way to manage leads and more
- Keep existing customers.
- Help with new customers.
- The ROI has been worth it.
- The ease of use and overall functionality has been worth it.
- The purchase of FS is definitely worth it.
August 29, 2019
A great choice for small and growing businesses.
- It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
- The reporting functions help me stay on track of sales opportunities.
- The task reminders help me accelerate how quickly deals come together.
August 29, 2019
My experience with Freshsales
- Had a positive impact as we are able to handle higher volumes of accounts more effectively.
- Team morale has been up as mundane documentation is reduced.
August 20, 2019
Freshworks is not so fresh
- Lost sales, time, and revenue.
August 06, 2019
User-friendly
- We get positive ROI by analyzing data.
August 06, 2019
User-friendly CRM
- Able to convert more leads into deals.
August 06, 2019
Freshsales Review
- ROI has increased after introducing Freshsales in the way we interact with the clients.