Freshworks CRM (formerly Freshsales) Reviews

78 Ratings
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Score 8.4 out of 100

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Freshworks CRM (formerly Freshsales) Scorecard Summary

Feature Scorecard Summary

Customer data management / contact management (51)
Workflow management (49)
Territory management (39)
Opportunity management (43)
Integration with email client (e.g., Outlook or Gmail) (50)
Interaction tracking (50)
Channel / partner relationship management (38)
Lead management (46)
Email marketing (47)
Task management (46)
Reporting (48)
Forecasting (41)
Pipeline visualization (50)
Customizable reports (43)
Custom fields (48)
Custom objects (38)
API for custom integration (36)
Single sign-on capability (38)
Role-based user permissions (43)
Mobile access (46)

What is Freshworks CRM (formerly Freshsales)?

Freshworks CRM (formerly Freshsales) is an all-in-one sales CRM software with features like built-in phone and email, lead scoring, visual sales pipeline, reports and dashboards, automations, and mobile apps, ensuring that sales reps do not have to juggle between multiple tools to get the job done. According to the vendor, Freshworks CRM is easy to use, and has an intuitive UI means translating to minimal on-boarding time for sales reps.

Freshworks CRM comes with auto-profile enrichment and activity tracking which helps sales reps get a 360-degree view of their leads. The vendor promises that the AI-based lead scoring feature helps sales reps understand and prioritize their leads better. Freshworks CRM also enables sales reps to get a more holistic view of their sales pipeline with the visual sales pipeline. The drag and drop UI makes it easy to move deals between stages and even mark them as won or lost. The visual sales reports and dashboards make it easy to accurately forecast your business. The sales campaigns feature in Freshworks CRM allows users to create, send, and track outbound email campaigns without having to rely on external software.

Editions of Freshworks CRM include the Sales Cloud, the Marketing Cloud, and the Customer-for-Life-Cloud. Expanded features include conversion optimization (with technology acquired with Zarget in 2017), which adds website heatmap & session replay functionality, funnel analysis, as well as A/B testing.

Freshworks CRM (formerly Freshsales) Features

Sales Force Automation Features

Has featureCustomer data management / contact management
Has featureWorkflow management
Has featureTerritory management
Has featureOpportunity management
Has featureIntegration with email client (e.g., Outlook or Gmail)
Has featureInteraction tracking
Has featureChannel / partner relationship management

Marketing Automation Features

Has featureLead management
Has featureEmail marketing

CRM Project Management Features

Has featureTask management
Has featureReporting

CRM Reporting & Analytics Features

Has featureForecasting
Has featurePipeline visualization
Has featureCustomizable reports

Customization Features

Has featureCustom fields
Has featureCustom objects
Has featureAPI for custom integration

Security Features

Has featureRole-based user permissions
Has featureSingle sign-on capability

Platform Features

Has featureMobile access

Freshworks CRM (formerly Freshsales) Screenshots

Freshworks CRM (formerly Freshsales) Videos (2)

Freshworks CRM (formerly Freshsales) Integrations

Freshdesk, Twilio Segment, Freshchat, Freshcaller, Mailchimp, Zapier, Xero, PieSync, from HubSpot, Google, Freshconnect, QuickBooks

Freshworks CRM (formerly Freshsales) Competitors

Pipedrive, Insightly, Salesforce

Freshworks CRM (formerly Freshsales) Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Customer-for-Life Cloud - Growth$29.00per user per month, billed annually
Customer-for-Life Cloud - Pro$69.00per user per month, billed annually
Customer-for-Life Cloud - Enterprise$125.00per user per month, billed annually
Sales Cloud - Growth$29.00per user per month, billed annually
Sales Cloud - Pro$59.00per user per month, billed annually
Sales Cloud - Enterprise$99.00per user per month, billed annually
Marketing Cloud - Growth$19.00per user per month, billed annually
Marketing Cloud - Pro$59.00per user per month, billed annually
Marketing Cloud - Enterprise$99.00per user per month, billed annually

Freshworks CRM (formerly Freshsales) Support Options

 Free VersionPaid Version
Video Tutorials / Webinar

Freshworks CRM (formerly Freshsales) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone
Supported Countries:Worldwide
Supported Languages: English, German, Dutch, Italian, French, Spanish, Portuguese, Polish, Russian, Chinese

Frequently Asked Questions

What are Freshworks CRM (formerly Freshsales)'s top competitors?

Pipedrive, Insightly, and HubSpot CRM are common alternatives for Freshworks CRM (formerly Freshsales).

What is Freshworks CRM (formerly Freshsales)'s best feature?

Reviewers rate Territory management highest, with a score of 9.3.

Who uses Freshworks CRM (formerly Freshsales)?

The most common users of Freshworks CRM (formerly Freshsales) are from Small Businesses and the Information Technology & Services industry.