Good Product that is Still Improving
We use Freshworks CRM in our business to organize and categorize clients, keep track of new leads, deals and sales progress. We use this …
Starting at $11 per month per user
View PricingOverview
What is Freshsales?
Freshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony,…
Recent Reviews
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Popular Features
- Pipeline visualization (51)9.797%
- Customer data management / contact management (52)7.373%
- Integration with email client (e.g., Outlook or Gmail) (51)5.555%
- Interaction tracking (51)5.454%
Pricing
Growth
$9
Cloud
per month (billed annually) per user
Pro
$39
Cloud
per month (billed annually) per user
Enterprise
$59
Cloud
per month (billed annually) per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.freshworks.com/crm/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $11 per month per user
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Freshsales?
Freshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales gives sales teams more time for selling by automating the sales process. It includes Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict revenue with sales forecasting.
Freshsales Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Territory management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Quote & order management
- Supported: Interaction tracking
- Supported: Channel / partner relationship management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Platform Features
- Supported: Mobile access
Freshsales Screenshots
Freshsales Integrations
Freshsales Competitors
Freshsales Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
| Supported Countries | Worldwide |
| Supported Languages | English, German, Dutch, Italian, French, Spanish, Portuguese, Polish, Russian, Chinese |
Frequently Asked Questions
Freshsales starts at $11.
Reviewers rate Mobile access highest, with a score of 9.9.
The most common users of Freshsales are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(124)Attribute Ratings
Reviews
(1-25 of 52)Companies can't remove reviews or game the system. Here's why
June 08, 2022
Good Product that is Still Improving
- set remainders for tasks and follow ups
- organize contacts
- keep track of new leads and deals
- some aspects are not the most user friendly
- graphics could be updated
- integration with other programs needs improvement
November 05, 2021
Freshwork CRM Formerly Freshsales Review
- Maintaining Hot Prospects
- LEAD Management
- Sales Sequence
- User interface needs to be More Intuitive and User Friendly
- Tech Support not Upto the Mark
July 23, 2021
Manage your Business using Freshworks CRM!
Score 8 out of 10
Vetted Review
Verified User
- Sales sequences
- Importing contacts and accounts
- calendar sync
- Deal module to easily navigate
- The interface itself can be made easier for some people especially who are not tech-savy
- After importing, you could make the errored file viewable in the interface itself instead of an email
- Had to reach support to know where to upload files related to a contact the first time
June 11, 2021
Great CRM for small businesses
- Sales sequencing.
- Customizable forms and data input.
- I'd like the system to auto detect spacing after integers, so that when they are incorporated into a sales sequence, there's not an odd space after the placeholders.
- Importing Leads
- Allowing multiple pipelines
- Sharing reports and dashboards with others
- Leads and Contacts do not seem to be adequately defined.
- Reporting is not as robust as we would like it to be
- Integration with FreshDesk is one way - we can see information from FreshDesk to FreshSales but not vice versa
May 17, 2021
Freshworks CRM is the best CRM!
- Support is awesome
- Very simple interface
- Quick setup
- I have not found any areas I do not like
May 14, 2020
Overall Great CRM
- It helps you automate your onboarding process for new leads.
- It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
- It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
- Their tech support is pretty bad. I think I get a helpful answer maybe 20-30% of the time. I wish they would actually think about the problem and try to find a solution instead of sending a scripted or another completely unhelpful answer.
May 08, 2020
Freshsales allowed us to effectively move our CRM to the cloud at a very reasonable price.
- Ease of use
- Integrates into third party applications.
- Ability to maintain and develop a sales pipeline.
- Needs direct O365 integration.
- Needs easier recurrence tasks.
May 07, 2020
Freshsales at a glance!
- Leads: organization, capture, integration
- Sales: organization, intelligent data about metrics, forecast
- APIs are very simple and stable to use, Zapier and 3ªpart integrations provided
- User experience, almost no training is needed to use the solution, more over, a great app for iOS and Android
- Could be improved in contract management (CML)
- Could be improved for sales with proposal generator
- Better visual composer for lead history board
May 07, 2020
Freshsales Review
- Easy to use
- Fantastic collaboration
- Reporting dashboard
- Analytics
- Limited choices for font in email template
- Great entry point for starting small and medium businesses.
- Easy to use UI.
- Free plan availability is the biggest pro.
- Excellent pricing across paid models ranging from $12 to $80 and services provided therein suffice all the requirements.
- Data analysis for large datasets is a bit tedious.
- Checking spelling in mails is a little flawed.
- Does not offer as many 3rd party integrations as its competitors.
- Quick transitions between modules
- Seamless data entry
- Overall "fresh" experience
- High level of customization
- Creation of a client portal
- Online document storage
- Online document signing
April 16, 2020
Freshsales Review
- The way you can easily build and modify a filter for a business view.
- Visual representation of sales pipeline.
- Integration with other Freshworks tools.
- More flexible reports.
- User profile segmentation and permissions.
- Easy reports directly from a sales pipeline inside a view/filter.
February 03, 2020
Freshsales is better than the rest!
- Separate leads from contacts - this ensures you build good pipelines.
- Allows you to email marketing campaigns so you can do everything through one system.
- The email limit is small - only 500 per user. This makes it challenging to run big campaigns.
- It brings into the CRM any contact that is emailing your email address that is linked to the account.
February 01, 2020
Simple and efficient CRM
- Freshsales is great for gathering and organizing detailed information of leads and contacts.
- The software integrates well with other cloud applications.
- The software is scalable.
- Freshsales could do better if they made the focus more general rather then for software companies.
- Expand the integrations to other software.
- Continue to improve reporting.
January 30, 2020
Freshsales is the only CRM I will ever use!!!
- Organizing.
- Attaining new clients.
- Integration.
- SMS bulk texting.
January 22, 2020
Great outbound sales CRM
- Prospecting.
- Sales campaigns and bulk emails.
- Qualifying leads.
- Deals funnels.
- User experience.
- Workflows.
- Linking accounts with leads.
December 30, 2019
Freshsales is the best way to manage leads and more
- Email marketing.
- Control of leads.
- For the beginners, it can be a little confusing.
- API could be better.
Score 10 out of 10
Vetted Review
Verified User
- Freshsales does predictive strength of a lead thing very well. By assigning each lead a score to how many times and in what ways they have been contacted I am able to see at one glance how hot or cold a lead is and where they are at in their buying process
- Fresh sales offers an on board dialer that is an effective tool to be able to do out bound dialing and to use as a way for your clients to get a hold of you!
- I really like how Freshsales comes at database management and how relational every aspect of the overall database it is.
- I think if the outbound phone tool was a true predictive dialer and allowed me to load a list of numbers and just tell it to go by hitting a button that would make my job easier.
- I wish that Freshsales was a little bit more intuitive with some aspects of their GUI.
- I think that Freshsales could use a lesson from the likes of Five9 or Call Fire when it comes to the types of reporting that it can execute.
August 29, 2019
A great choice for small and growing businesses.
Score 9 out of 10
Vetted Review
Verified User
- It has a comprehensive set of tools and gives me options for how I interact with prospects and clients.
- It syncs both ways with email, which is a big timesaver.
- It is easy to set up, and support has been very helpful.
- If anything, there may be too many options. I love the features but sometimes it can be a challenge to work quickly.
- I would like to see more flexibility in what fields I choose to use at the contact and lead level.
- I would like to see more room to add research and notes on accounts. But it works well in the current version.
August 29, 2019
My experience with Freshsales
Score 9 out of 10
Vetted Review
Verified User
- Monitoring emails. I have a great need to understand the lead activity in order to make the next and most appropriate move.
- Running automated email campaigns. I can set some rules and Freshsales will send a bulk/targetted communication. This saves me time, effort and more importantly allows me to reach leads at the right time.
- Managing leads and prioritizing leads. Setting a lead score helps me allot my time more productively.
- The mobile app could be better.
- Very rarely email templates freeze but they do recover quickly.
August 20, 2019
Freshworks is not so fresh
Score 1 out of 10
Vetted Review
Verified User
- VOIP service.
- Quality assurance.
August 06, 2019
User-friendly
Score 7 out of 10
Vetted Review
Verified User
- Data management
- Monitoring
- Time to learn
August 06, 2019
User-friendly CRM
Score 8 out of 10
Vetted Review
Verified User
- Reports
- Integration
- Notification control
August 06, 2019
Freshsales Review
Score 9 out of 10
Vetted Review
Verified User
- It's very easy to use.
- Very adaptable to our costume needs.
- Great Customer Support.
- Hyper linking in notes is not available.
- Basic template in sale marketing should be available.
- Lead Score Customization should be available fully from garden plan.