Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales)



Freshwork CRM Formerly Freshsales Review

It's is Used Accross the Marketing, Sales and Service Department for Smooth Collaboration Between each of them. Freshwork CRM is basically …
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Great CRM for small businesses

I use Freshworks CRM as a CRM and Sales Engagement platform. Love having sales sequences integrated with the standard CRM system. It's …
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Freshsales at a glance!

We use Freshsales in our prospect, commercial, and relationship areas. We resolved problems of generating leads with the proper …

Freshsales Review

It is being used by the whole sales team including the support team. We have our support portal also connected with Freshsales so that we …

Freshsales Review

For the past 3 years, Freshsales has changed the way we monitor sales, opportunities, and even projects.
We use Freshsales across the whole …

Popular Features

View all 20 features

Pipeline visualization (50)


Customer data management / contact management (51)


Interaction tracking (50)


Integration with email client (e.g., Outlook or Gmail) (50)


Reviewer Pros & Cons

View all pros & cons


View all pricing

Marketing Cloud - Growth


per user per month, billed annually

Customer-for-Life Cloud - Growth


per user per month, billed annually

Sales Cloud - Growth


per user per month, billed annually

Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Sales Force Automation


Marketing Automation


CRM Project Management


CRM Reporting & Analytics








Product Details

What is Freshworks CRM (formerly Freshsales)?

Freshworks CRM (formerly Freshsales) is an all-in-one sales CRM software with features like built-in phone and email, lead scoring, visual sales pipeline, reports and dashboards, automations, and mobile apps, ensuring that sales reps do not have to juggle between multiple tools to get the job done. According to the vendor, Freshworks CRM is easy to use, and has an intuitive UI means translating to minimal on-boarding time for sales reps.

Freshworks CRM comes with auto-profile enrichment and activity tracking which helps sales reps get a 360-degree view of their leads. The vendor promises that the AI-based lead scoring feature helps sales reps understand and prioritize their leads better. Freshworks CRM also enables sales reps to get a more holistic view of their sales pipeline with the visual sales pipeline. The drag and drop UI makes it easy to move deals between stages and even mark them as won or lost. The visual sales reports and dashboards make it easy to accurately forecast your business. The sales campaigns feature in Freshworks CRM allows users to create, send, and track outbound email campaigns without having to rely on external software.

Editions of Freshworks CRM include the Sales Cloud, the Marketing Cloud, and the Customer-for-Life-Cloud. Expanded features include conversion optimization (with technology acquired with Zarget in 2017), which adds website heatmap & session replay functionality, funnel analysis, as well as A/B testing.

Freshworks CRM (formerly Freshsales) Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Interaction tracking
  • Supported: Channel / partner relationship management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Platform Features

  • Supported: Mobile access

Freshworks CRM (formerly Freshsales) Screenshots

Analytics & ReportingLead Scoring360° ViewAI-Based Lead ScoringVisual Sales PipelineActivity TimelineDashboards

Freshworks CRM (formerly Freshsales) Videos

Why we built Freshsales - The Inside Story
Product Overview

Freshworks CRM (formerly Freshsales) Integrations

Freshworks CRM (formerly Freshsales) Competitors

Freshworks CRM (formerly Freshsales) Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesWorldwide
Supported LanguagesEnglish, German, Dutch, Italian, French, Spanish, Portuguese, Polish, Russian, Chinese


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Frequently Asked Questions

What are Freshworks CRM (formerly Freshsales)'s top competitors?

Pipedrive, Insightly, and HubSpot CRM are common alternatives for Freshworks CRM (formerly Freshsales).

What is Freshworks CRM (formerly Freshsales)'s best feature?

Reviewers rate Mobile access highest, with a score of 9.3.

Who uses Freshworks CRM (formerly Freshsales)?

The most common users of Freshworks CRM (formerly Freshsales) are from Small Businesses and the Information Technology & Services industry.

Reviews and Ratings




(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
Immanuel Chiplin Sam S | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...