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FrontSpin

FrontSpin

Overview

What is FrontSpin?

FrontSpin headquartered in San Mateo offers their automated outbound sales dialer, featuring CRM integration with automated call logging and syncing.

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Recent Reviews

TrustRadius Insights

Frontspin has emerged as a valuable tool for businesses, providing extensive support for integration and functionality. Users have …
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Pricing

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What is FrontSpin?

FrontSpin headquartered in San Mateo offers their automated outbound sales dialer, featuring CRM integration with automated call logging and syncing.

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  • No setup fee

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  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

FrontSpin Sales Communication Software & PoweDialer Demo

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FrontSpin 12 minute Demo

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FrontSpin Sales Communication Software Demo

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Product Details

What is FrontSpin?

FrontSpin Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(7)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Frontspin has emerged as a valuable tool for businesses, providing extensive support for integration and functionality. Users have expressed their satisfaction with the seamless integration of Frontspin with Salesforce, which allows them to personalize and access all Salesforce data on the Frontspin platform. The user-friendly interface of Frontspin streamlines sales team activities like dialing, logging activities, setting tasks, and moving on to the next call. Users find the reporting feature of Frontspin to be particularly useful in providing accurate information to clients and contributing to the achievement of sales goals. With its ability to create and manage sales pipelines effectively, Frontspin is highly valued for converting prospects into sales.

Frontspin proves its worth by helping users organize sales pipelines, daily tasks, and follow-up actions, ensuring a streamlined workflow and facilitating efficient prospect management. Its dialing automation feature saves time by enabling users to initiate calls directly from Salesforce and connect with clients seamlessly. With a primary focus on dialing and campaign maintenance, Frontspin automates the dialing process, generating lists and automating steps to enhance productivity. One of Frontspin's most significant strengths is its ability to identify bad leads efficiently, enabling users to filter through contacts effectively. Moreover, the dialer in Frontspin empowers users to reach out to hard-to-contact individuals, leading to more prospect conversations per day compared to manual methods.

Frontspin has proven instrumental in boosting productivity, activity levels, and ramp time as opposed to the complexities involved in learning Salesforce intricacies. By eliminating slow and manual dialing processes, Frontspin solves the problem of reaching out to more people in less time while increasing weekly meeting schedules. Users can easily manage outbound outreach across multiple campaigns using Frontspin while revisiting previous conversations effortlessly when required. The tool also enables effective follow-ups and quality calls through its fast and efficient calling capacity, making it particularly useful for managing playbooks for prospecting and dispositions.

With features like faster tracking of calls, provision of automatic dialing lists, and streamlined workflows, Frontspin saves teams a significant amount of time and enhances overall efficiency. It empowers sales representatives to reach out to 4-5 times as many prospects as manual calling methods, resulting in improved productivity. Frontspin's effectiveness has led to its adoption by various teams, generating exceptional results and increasing revenue for businesses. Users leverage the ability to set up playbooks for groups of prospects, enabling them to handle significant volumes simultaneously.

By reducing note input time, facilitating quick transitions between calls, and offering a streamlined and tracked workflow, Frontspin significantly improves efficiency. Users have had positive experiences with Frontspin, praising its features and ease of use. It is highly valuable for high volume outreach, cadence management, and email/phone efforts. The ability to stay focused on one page, make calls, and send emails without switching back and forth between Frontspin and Salesforce is appreciated by users. By tracking cadences and daily contacts, Frontspin saves sales teams a significant amount of time. Users also appreciate the ability to arrange dial lists according to time zones, eliminating the need for manual dialing throughout the day.

Frontspin is considered an excellent outreach platform that simplifies engagement with hundreds of contacts with minimal effort. The ability to record and add notes on prior conversations helps users build relationships and rapport with prospects. Setting up reports in Salesforce allows users to reach all their contacts quickly without manual dialing, saving a tremendous amount of time. It is a valuable solution for call-heavy companies that engage in a large number of cold calls or outside prospecting.

Frontspin eliminates the need for clunky desk phones and reduces double data entry, increasing outreach by 30% compared to manual dialing and emails. Overall, Frontspin enhances sales rep productivity and efficiency when reaching out to prospects. While some users have encountered issues with call logging and syncing with Salesforce, many have found success in using Frontspin to send emails and make calls more efficiently. The ability to A/B test templates and pivot based on real-time data has been beneficial for users as well.

Comprehensive Features: Many users have praised FrontSpin for its comprehensive features that allow them to create tasks, connect with external platforms, and complete tasks all within the same platform. This has been mentioned by a significant number of reviewers.

User-friendly Interface: The well-designed and intuitive interface of FrontSpin has received high praise from multiple users. They find it easy to navigate, requiring little to no training for new users.

Efficient Workflow: Users appreciate the ability to quickly build and execute cadences in FrontSpin, which saves time for sales representatives. Several reviewers credit this feature for their increased success in closing appointments and regard it as an essential tool for their own success.

Lack of Social Site Integrations: Some users have expressed dissatisfaction with the lack of integrations with social sites for researching prospects.

Incorrect Account Syncing and Call Button Issue: Users have reported frustration with multiple contacts not writing into the correct account and clicking the wrong call button, which resulted in calling the last person they talked to instead of the current account.

Frequent Downtime and Poor Quality: Several users have criticized the platform for its frequent downtime, poor quality, lack of intuitiveness, and overall bugs. They find it frustrating to constantly troubleshoot issues and experience a glitchy and slow user interface.

Users highly recommend giving FrontSpin a try, especially for start-ups due to its affordability and user-friendly interface. They believe that sales leaders should embrace FrontSpin to motivate their teams to put in the initial effort and reap the long-term benefits. Another common recommendation is for sales engagement platforms, as FrontSpin consistently meets or exceeds the requirements of most sales teams. Users also find FrontSpin's integration with Sales Force seamless and reliable, making it a valuable tool for sales activities.

Attribute Ratings

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
Eric Sharp | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
FrontSpin is a great dialer softphone software. My favorite thing about it was how easily it kept track of both phone calls and emails between you and a prospect. With just a glance you can see the subject of the previous call/email and some of the notes. One-click will expand the whole message with the proper formatting. It integrates very well with Salesforce and although it operates separately, I preferred it when trying to dial through a list quickly without having to wait for Salesforce information to load. FrontSpin loads much faster than Salesforce so it was nice to be able to work just in FrontSpin. It is not as great of a solution for setting up cadence and automatic emails but if you are looking for an easy dialer and a way to manually send emails/templates this is a great system.
  • Dialing
  • Manual Emails
  • Salesforce integration
  • Conversation tracking
  • Power dialer
  • Email cadence's
  • SMS Texting
  • Call quality occasionally lacked.
Works extremely well for an SDR/BDR team whose main focus is outreach through phone calls. Less appropriate for organizations looking for email cadence or a Salesforce add-on to work within Salesforce.
Dialer Logistics
N/A
N/A
Preview Dialer (4)
97.5%
9.8
Contact preview
100%
10.0
Dialer-CRM integration
90%
9.0
Call notes & tags
100%
10.0
Automatic call logging
100%
10.0
Core Dialer (7)
88.57142857142858%
8.9
Outbound dialing
100%
10.0
Inbound routing
50%
5.0
Custom caller ID
100%
10.0
Click-to-call
100%
10.0
Recorded voicemail drop
90%
9.0
Dialer contact import
100%
10.0
Campaign & list management
80%
8.0
Call Follow-up and Quality Assurance (3)
56.66666666666667%
5.7
Follow-up calls
100%
10.0
Dialer reporting & analytics
70%
7.0
Dialer compliance
N/A
N/A
  • Positive ROI
Works much better than Xant - I would avoid that one at all costs. Is easier to use than Groove and Outreach but does lack some of the more advanced features.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
The Sales Department uses Frontspin. It is great for calling lists of people and keeping notes. FrontSpin feeds right back into Salesforce making it easier to keep track of tasks.
  • Calling one person after another.
  • Follow ups and reminders to call potential clients.
  • Keeping track of completed tasks.
  • Mainly with dependability and consistency of the product.
  • They could make it so you can see all the people that you have called that day, not just the amount of people.
  • A different UI for how you are able to see contacts. It can get confusing if someone is calling a different contact at that company and there is no way of knowing other than looking through each contact.
It is great for calling through lists of people. It is a good companion to Salesforce. It is also good for tracking activities done by your Sales Team. It can also be used as a metric to keep a required call amount.
Dialer Logistics
N/A
N/A
Preview Dialer (4)
60%
6.0
Contact preview
N/A
N/A
Dialer-CRM integration
80%
8.0
Call notes & tags
80%
8.0
Automatic call logging
80%
8.0
Core Dialer (7)
41.42857142857143%
4.1
Outbound dialing
80%
8.0
Inbound routing
N/A
N/A
Custom caller ID
80%
8.0
Click-to-call
N/A
N/A
Recorded voicemail drop
80%
8.0
Dialer contact import
50%
5.0
Campaign & list management
N/A
N/A
Call Follow-up and Quality Assurance (3)
43.33333333333333%
4.3
Follow-up calls
80%
8.0
Dialer reporting & analytics
50%
5.0
Dialer compliance
N/A
N/A
  • It has helped us make a lot more calls and keep track of activities done throughout the day.
  • It helps us keep a certain number of calls for each day.
  • Outreach
It is good for basic calling but it isn't made for email templates and setting up a cadence as Outreach does.

Outreach has a better format for seeing who has called what lead and being able to see who you have called that day.
They do well with their support. Wait times are low, and they are eager to help.
Slack, Salesforce Lightning Platform (formerly Salesforce App Cloud), Chili Piper
Jon Crispin, MBA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is being used by an Inside Sales Team, to be more productive (increase number of calls), create call blocks, and increasing the ease of coaching (recorded calls) and ultimately to increase revenue.
  • Recording of calls and attaching to SFDC records
  • Campaign lists
  • Cost
  • Many competitors had functionality that FrontSpin is building over time
  • We have had issues at times with emails attaching to SFDC records, and times where it would not get sent out of FrontSpin
Appropriate for small sales teams where cost is a concern
Dialer Logistics
N/A
N/A
Preview Dialer (4)
92.5%
9.3
Contact preview
90%
9.0
Dialer-CRM integration
90%
9.0
Call notes & tags
90%
9.0
Automatic call logging
100%
10.0
Core Dialer (7)
75.71428571428571%
7.6
Outbound dialing
80%
8.0
Inbound routing
N/A
N/A
Custom caller ID
90%
9.0
Click-to-call
100%
10.0
Recorded voicemail drop
70%
7.0
Dialer contact import
90%
9.0
Campaign & list management
100%
10.0
Call Follow-up and Quality Assurance (3)
100%
10.0
Follow-up calls
100%
10.0
Dialer reporting & analytics
100%
10.0
Dialer compliance
100%
10.0
  • Positive impact - revenue has increased by about 10% in one year as all volumes increased by about 20-30%
Based purely on cost - the other two were more robust and did more, but we had a limited budget and FrontSpin more than covered our needs.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
FrontSpin was initially implemented as a power dialer to help Sales Development Reps reach their call quotas and cut out the duplicative work of calling from one tool but using another to record data and call history. At first, it was used in the marketing department but when I moved to Account Management I liked it so much I brought it with me. The sales department is trying it out as well. Things I love about Frontspin:

  • It has an awesome integration with Salesforce. When you're in a record you can see all their data PLUS all other leads and opportunities associated with that account/company.
  • The power dialer works great and can be customized with a 30 second or 5-minute break between calls. You load up a list, click call down, and it will dial until you tell press pause.
  • The performance analysis lets you know how many connects you're getting per list and the outcome of the calls.
  • The out of the box Salesforce dashboards break down calls per SDR in every flavor, time of day, connects per hour, meetings per hour, etc.
All in all, 10/10. Nothing has beat it yet. The price is great and I'm a huge fan.
  • Power Dialer - I've looked at a few other calling tools and Frontspin's auto dialing is top notch and so easy. You load lists into Frontspin, select a list, and click call. From there it does the work. This is the only way to get into the 100+ dials a day category. You can assign lists, see how many dials you have left.
  • Effortlessly logging a call - Everything I put into Frontspin ends up on the Salesforce lead record. This is everything. While I'm chatting with someone I can take call notes, select a disposition, click save, and it appears in Salesforce. No duplicative work! I can even create a follow-up task within the Frontspin interface.
  • Visibility of lead/contact data - when a lead is dialing and pops up on the screen I have all their information. All the data in Salesforce appears on their Frontspin record AND THEN SOME. My favorite thing that they do above and beyond Salesforce is the time zone estimator. Based on the area code of the person you're dialing it will display which time zone they're in. If you have experience with a multi-time zone territory and scheduling on the fly you'll know what a lifesaver this is.
  • Salesforce integration - I've already explained this in detail but we would not have selected Frontspin without the Salesforce integration so it's worth mentioning again.
  • Great customer success team - Great technical support can be overlooked when you're looking at tool functionality but you'll regret it later when you have an issue. Frontspin's CS team is incredibly reponsive and there was never a time that I didn't get my question addressed within a day.
  • Recorded voicemail & email playbook - I haven't used it but Frontspin does have an automated voicemail feature and a playbook feature. I can't speak to their quality because I haven't used them.
  • Ability to see Salesforce 'Event' types in the lead record.
  • Make column edits sticky
  • Keep doing a great job guys, love your product!
Perfect for:
  • Sales Directors,
  • Account Development Representatives (ADR),
  • Sales Development Representatives,
  • Customer Success Managers,
  • Technical Support Specialists,
  • Account Managers
  • People that make calls but don't like the Salesforce user interface
Dialer Logistics
N/A
N/A
Preview Dialer (4)
97.5%
9.8
Contact preview
100%
10.0
Dialer-CRM integration
90%
9.0
Call notes & tags
100%
10.0
Automatic call logging
100%
10.0
Core Dialer (7)
100%
10.0
Outbound dialing
100%
10.0
Inbound routing
100%
10.0
Custom caller ID
100%
10.0
Click-to-call
100%
10.0
Recorded voicemail drop
100%
10.0
Dialer contact import
100%
10.0
Campaign & list management
100%
10.0
Call Follow-up and Quality Assurance (3)
66.66666666666667%
6.7
Follow-up calls
100%
10.0
Dialer reporting & analytics
100%
10.0
Dialer compliance
N/A
N/A
  • No question that Fronspin paid for itself every month. Meeting call quotas and scheduling quotas wouldn't have been possible without it (or something just like it). I could easily call 75 people every day and regularly it was above 100.
  • The list performance analytics helped me see which lists were most fruitful and thus worth the most amount of my time. For martketing, that also allowed them to calculate the ROI of specific campaigns based on the level of engagement from the list. An opportunity could be traced back to a specific marketing campaign.
The cost of ConnectLeader far outweighed the benefits in our specific case and didn't have most of the functions of Frontspin.
Salesforce's and HubSpot's dialer aren't power dialers so you can't load a list and go. That is a HUGE benefit of FrontSpin.
Salesforce Lightning, HubSpot, RainKing (acquired by DiscoverOrg), G Suite, UserVoice, JIRA Software, Trello
  • Dialing a lead, contact, or list of leads
  • Logging a call
  • Loading a list
  • Integrating with Salesforce
  • Logging a Salesforce "event" type
  • I honestly can't think of anything it does that is cumbersome
Trained a new recruit on FrontSpin in one session. It's very intuitive.
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