TrustRadius
Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.https://media.trustradius.com/product-logos/K9/Bf/41QQ840QO2WN.JPEGFuze does mobile and web app integration right!Fuze is our main phone technology platform used by all employees in the business. In our department it is not only used for business lines but we also have a line used as a "off-hours" number that can reach everyone on the team. We also manage the recordings of all business calls made for quality assurance.,Web integration with your business line/account. Mobile App integration with your business line/account. Email delivery of voicemail messages.,Better solution for "group" accounts. By which I mean a line dedicated as a "help line" or something similar that is designed to contact multiple users. Improve Fuze FTP service for retrieving call recordings as we experience frequent timeouts.,9,9,8,The adoption seemed to go over well and had few issues. Phone systems and online account instructions were passed to all and allowed everyone to get activated fairly quickly. We had to change some of our internal jobs on how call recordings were retrieved and renamed, but that was mainly on our side.,N/A,Redgate SQL Monitor, Microsoft SQL Server, AutoMate BPA ServerDecent quality, Support from hell! Better off calling your grandma for support!We utilize Fuze for our voice services across all sites. We use Fuze services alongside our Polycom VOIP phones. It is used at all of our locations spanning coast to coast. We primarily only use hard phones and we do not use the soft phone service even though we have experimented with them in the past.,Consistent service - We rarely have outages with the phone system. If there is potential for an outage they let us know. Decent communication - Fuze is good at attempting to keep us in the loop. Price point is competitive.,Support - They provide some of the worst support ever. If you are lucky to talk to someone in the US they can be helpful but most of time you are speaking to someone outside of the US. Over 50% of the time they make a mistake when trying to "support" you. A simple request can take a couple of weeks to resolve. This long time generally is because the support services do not understand written language or just don't care to understand the problem. Fuze does not care about their support services, as this has been a complaint for a long time but they have refused to acknowledge it. Fuze wastes their time developing their canned Salesforce support page instead of improving the service they provide. Good Lord, they have redesigned their damn portal like 3 times since I joined my company. Why! Seriously, that is not the problem. Management needs to get their heads out of the butts and look at the real problem. Pay for good support, not crap UI design changes. That is not the problem... Terrible support I cannot stress this enough. Pay for good technicians! Not somebody in the Indian Ocean with no training......,1,1,We moved from a onsite PBX to Fuze. We were able to take our devices that we have with us. To the employees there was minimal change physically for them. There was training on how to use the new system but overall it wasn't the worst getting it all set up .,Voice,Radmin Remote Administrator, CamtasiaNot helpfulFuze is being used in our call center (Thinking Communicater) with partners InContact. We also use Uptivity for our quality assurance software.,I can't think of anything it does well. We have been having nothing but issues with it since implementation.,The main thing we have had issues with is the tech support (or lack thereof). We never get any solid help; they say they will reach out to us but rarely do, when our phones are down there is no urgency to help. I understand that minor issues are expected with any phone system but the lack of support is outstanding and frustrating.,1,1,1,,Uptivity, inContact Cloud Contact Center Software, ZendeskOptimisticI currently support ~915 Fuze users. I am responsible for tasks such as move, add, change, auto-attendant solutions, reception menus, conference room solutions, and more.,Meetings Customer service Call quality,SLAs; although improving Ease of use Providing the correct solution the first time around,7,7,7,It has been handled smoothly for the most part. Prior to the Fuze hub, it was rather difficult to achieve basic tasks such as simple mac work (move, add, change). Which impacted new users, mostly.,GoToMeetingHonest FeedbackThis is our telephonic platform we use to OB/IB all care center calls and is partnered with InContact. We use this also use this for our messaging communication with care center teammates along with field providers. This helps fix the gap with Field and HQ/Care center communication. The phone app was used heavily.,The phone application was great and still is great! Best communication tool I seen. Great about updating status of the individual.,Constant updates. Quality is impacted directly if connection is poor. Tends to freeze/timeout everyday during certain times of the day.,5,7,2,We have struggled from not using soft phones the entire life of the company. Transition was tough but upselling the capabilities speak for themselves.,,inContact Cloud Contact Center Software, Skype for Business,200,3,Messaging - functionality of using chat function with colleagues in call center and remotely. Creating groups so all can see and communicate efficiently. Phone - using fuze as your soft headset, able to call transfer and make live call with a many parties as you want Picture for your fuze account - using fuze you can setup your profile with a jpeg and status. this helps build rapport putting face to a name and knowing what status the colleague or teammate is in before you perform an action.,N/A,Use fuze injunction with InContact - using as a softphone with IC layers on top can create some very new and useful tools to create the perfect customer experience.,3Fuze a complete Unified Communication system.It is being used across all of the company location and the Fuze system is our Rockport UC system for all features for all locations across the globe.,VOIP for PC, Mobile, Desk phone Web conferences Video Confernces IM via the Fuze Desktop or Mobile app Contact Center queue and reporting,Call quality has issues sometimes. May be our network or theirs. Self management tools for removing accounts like the tools we have for adding services. Still being improved. Not all of the Fuze system are keeping the contacts in sync all of the time. Still being improved. Billing issues not combining services to the same user but listed the same person twice in different sections of an invoice. Still being improved. Support team is growing to handle volume as company grows but experience takes time. Still being improved.,9,9,9,It has been adopted by all as it is the only phone system, however the staff ability to attend training and learn the best way to use the same is still an issue at Rockport.,Skype for Business,Microsoft Office 365,780,2,VOIP Web Confernce IM Video Confernce,As expected for all tools in product.,Unknown at this time maybe lowering the need to travel to locations less with the video conf features Working from home or remote with the ability to answer calls to office phone.,9,Yes,Price Product Features Product Usability Positive Sales Experience with the Vendor Analyst Reports,No change in method of evaluation. I would like to have done a Pilot before rollout.,The ROI is positive with the lowering of phone line costs in Retail stores a great deal. Totally hosted solution not requiring an IT resources on site to manage a local PBX,Yes,Change management was a big part of the implementation and was well-handled,Dates had to move as offices were not always ready on time. Getting equipment in certain countries and working with customs.,Yes,During the implementation of the HQ which was a very tight time line to be complete within the office move to a new location.,Making and taking phone calls on desk phone or Desktop app as well as Mobile app IM,Web Confernce or Video Conference is less intuitive then WEB EX, but works the same after some time using it.,Yes,9Fuze UCAS solutionFuze is currently being used in our corporate office and a number of field offices as a main UCAS solution, replacing our legacy phone systems. Eventually the entire company will be using Fuze. Fuze has helped us reduce telephony and conferencing costs, simplify internal unified communications infrastructure, and provide a more streamlined collaboration experience.,Voice quality and resilience of Fuze phone. We have an MPLS circuit to Fuze specifically for Fuze voice, backed up by an Internet connection. Call quality is great and failover is seamless. Ease of setting up meetings from Outlook. Vanity links for meetings is a great feature. Content sharing in Fuze meetings is easy and intuitive. Ability to transfer calls between multiple devices seamlessly.,Better notifications, especially for IMs. Right now it is lacking, we miss a lot of IMs or phone calls because the notifications are very inconspicuous. Sometime they plain don't show up. In a Fuze meeting when/if I chose "dial in" option for joining audio, the client should dial the conference bridge number by just clicking a link, instead of having to exit to main screen and use the dial pad to dial the number. Same for "call me"- my Fuze number should already be pre-filled in the box, so I can just click OK and it will dial. Overall better interface for IMs. Like opening a separate window for an IM conversation. Need to be able to clear a list of recent calls in the app.,9,8,9,Overall, adoption has been great, majority of users like the solution and the features it gives them. Especially the customer support call center, they are very happy with it. Majority of challenges we have encountered were related to human factors, user hardware issues, and a few instances of call quality issues.,,Skype for BusinessFuze UC Platform ReviewWe are in the process of replacing all our aging PBX systems across all Departments at all our UK sites with Fuze Voice. Long term we also see this as a global deployment. It addressed a reliability issue predominantly but has also given us a full collaborative platform to change the way we work as a business.,Cloud deployment, so minimal Capital Expenditure investment. Scalable and flexible to allow for growth. Grants the ability to deploy globally at a lower pricepoint and with easier configuration.,Integration with Office 365 could be better. Presence indicators could do with improvement. Better integration with Headset manufacturers would be advised.,8,7,8,Challenges we have faced have been down to the migration for old PBX system used within the business for over 20 years. Changing the way staff use a voice platform and getting value out of new features has been challenging but ultimately rewarding. Great support from internal staff while going through these changes has helped immensely. Having 'champions' was a key part of this.,Mitel MiCollab, Skype for Business and 8x8Fuze VoIP (Not for those who are expecting good support and 24/7 update)Fuze is being used organization wide across 20 or so companies. Being a cloud based company, Fuze allows our workforce to have greater mobility. They no longer need a direct connection to our network as they can access their extension and voice mails via mobile app and desktop app. Fuze has also made it easier for the IT department to deploy and set up new sites as we no longer need MPLS connections back to our data center or any routing. (Only Internet is needed). Fuze has also simplified the management of our phone system from our old Cisco VoIP system. We no longer need a Cisco network engineer as the fuze portal allows our helpdesk and level 2 support staff to update things such as call queues.,Simplifies management of VoIP. A Cisco network engineer is not needed to run/maintain the system. This system is much cheaper to run than on prem PBX/VoIP.,Customer Support is non-existent. Support staff isn't knowledgeable or capable of doing their jobs. I'll mention it again, SUPPORT SUPPORT SUPPORT. Support staff rarely contacts customer or will leave issues unresolved for weeks or months at a time. There is a major lack of communication not only within Fuze but with their customers. Billing can also be an issue. It is very hard to keep track of active accounts with a service tied to them (especially with our turnover rate). The fuze portal isn't always user-friendly, this is most noticeable on the call flows sections. Our company has multiple call flows, ring groups, and menus that make this page very hard to navigate. On this same note, finding available extensions for new hires is also a hassle on the portal. Fuze Fax is completely unreliable and fails frequently without any explanation. Call reporting is lacking. GUI is hard to use and it is hard to find the reports needed.,1,1,7,Simple parts of the platform have been widely adopted such as using the phones on mobile app and desktop apps. We have struggled with the adoption. We use call queues and lots of our users have issues with logging in, out, pausing, and un pausing. Managers also have a hard time managing this and keeping track of the queues.,Cisco VoIP PBX, Skype for Business, ring central and meraki voice,Skype for Business, Google Voice,,5,Call Queues Auto Attendant Automated after hours.,Fuze allows our workforce to be mobile and work from any location,Our company has 1000+ company drivers and we would like to integrate Fuze into the mobile devices in all the trucks to give our drivers better access to our company staff.,3,Yes,Price Product Usability Positive Sales Experience with the Vendor,Knowing what I know now, I would look for better support guarantees with Fuze and would have put more time and effort into evaluating other cloud manged VoIP products.,We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze) This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.,Implemented in-house,Yes,Change management was a major issue with the implementation,Not all of our Numbers were ported Some numbers were ported incorrectly causing us to loose the #. All fax lines were incorrectly ported and never assigned a service, causing them to not function at first.,No,Yes,Never,Setting up call flows and menus Creating user accounts and assigned extensions Setting up voicemail,Call queues Call forwarding Updating caller ID names and finding un-used extensions.,Yes,5Fuze UCaaS ReviewWe have a 3 phase migration to convert all of our 20+ locations from a mix of on-premise legacy PBX and other cloud hosted PBX solutions onto the Fuze UCaaS platform. The primary business problems it addresses are simplification (i.e. moving from multiple systems and tools to a single piece of software for all communication needs) as well as management (i.e. moving from utilizing a third party consultant for all move / add / change requests on varying disparate legacy PBX systems to self service and Fuze support),Voice quality. Great hosted PBX features and top of class voice quality. We have not had any of the typical or expected VoIP quality issues that I've seen with other systems over many years in the industry. User experience. Having a single application (Fuze Desktop) for voice, chat and video simplifies the user experience immensely. Being able to move away from the legacy PBX days of maintaining multiple phone extension lists for each site, and utilizing a single company directory for all communication needs has been great. This includes their support for Okta and AD integration / SSO. Implementation support. Fuze has been great with both pre-sales and implementation support, for right-sizing the solution to our needs and specific organizational challenges. Their sales team was unique in our RFP process in that they showed to all levels of or IT team (from the service techs up through the CIO) that they were truly listening to us each time they came in for a meeting or demo.,Ease of support. The Fuze portal is powerful but complex, and does not necessarily make it easy to learn how to support their environment. Fuze tech support doe an admirable job of providing these move / add / change services for us, but easier self-service for our IT service center would be helpful.,9,8,8,We are at the end of the first of 3 phases of implementation. When complete, sometime late in 2018, we will have our entire organization on the Fuze platform. The major struggle so far has been having part of the organization on Fuze and part of it still on a collection of disparate other systems.,RingCentral, Skype for Business and 8x8,Microsoft Office 365, Slack, MS SharePointLexitas Growing with Fuze VoiceWe use Fuze Voice for our whole organization. Our initial implementation was approximately a year ago and now we have approximately three times as many users and users in other countries, all on our internal system.,After a learning curve the implementation is very smooth now The call quality is very good The reliability is significantly better than our previous provider,The support organization has a significant issue with responsiveness and meeting expectations of request levels. We open a request with a 4 hour response and won't hear back for days. We really have to stay on top of the support organization.,8,5,8,We were very gun shy as our previous experience with VOIP systems was less than mediocre and highly unsatisfactory as well as riddled with problems. Our initial implementation was rocky, and that made satisfaction low to begin with. However we have very few problems now and our user base has fallen into the realm of Fuze well. No news is good news and as we continue to grow we will continue to add more into our Fuze Voice.,Vonage,FuzeMeet me on FuzeFuze is used by most of the people in our organization and it's going to be used by all the employees within few months as a primary communication solution. As it's a unified communication solution, I think it's the best among other communication solutions available in the market. Its voice quality is very good and also the support is rapid.,Voice quiality is very good Video conferencing is better Easy to use and more reliable then other communication solutions,Sometimes calls don't route to any reps and show as waiting calls,9,9,8,Not many issues. Adoption is going on in different phases as there are different geographical locations, but overall it's good as of now.,Skype for Business, OpenScape Contact Center Suite and GoToMeeting,Skype for Business, OpenScape Contact Center Suite, GoToMeetingIt works alright, but could use some improvements in interface, UX/UI, and supportThe entire organization uses Fuze. It was pushed onto our phones and computers with SSO (Single Sign On) for the computer application. Prior to this I am not sure what problems we were having with making phone calls through our phones, but I do know that various departments were using different applications to host online chats/webinars (sometimes Goole Hangouts, sometimes GoToMeeting, Blue Jeans, AnyMeeting, etc, etc). Now that it is a connected feature on all of our desktops, we can host webinars to outside people, presumably with ease. Internally, I don't think anyone uses Fuze desktop webinars/meetings, because it is not intuitive or easy. I only use Fuze meetings for things like hosting a webinar for people not in our organization to plan an event and show PowerPoint [presentations]. Members of my team still use Google Hangouts for these types of external meetings as well. Other departments are also not exclusively using Fuze for collaborative meetings. As far as the phone voice, I think it works fine, but there are some issues that I find irritating. I have used the conference call feature only a handful of times because sometimes it is easier to do it via Google Hangout (with internal departments).,Set up large "conference calls". Voicemail that goes directly to email. Fuze voice app that pushes to a connected personal phone.,Arranging large virtual meetings with the exact features important to the meeting -- for example Chat on/off; Presentation style, Buttons are really confusing for a first time user. The phone interface is awful. I would like to get to the directory faster. I also can't find the menu for setting my voicemail away message. The support system is a flawed in the sense that almost each of my calls into the system takes over 5 minutes, just to be put on a ticket, and then have to wait for someone to reach out, which is not in the response time period that was quoted.,6,4,5,I think overall, we just have to use whatever is adopted, as we are not given a choice. We struggle a little bit in the first 2-4 weeks with new devices, systems, protocols, features, (lack of features), understanding new features, and then eventually the grumblings settle and we are all happy with Fuze. As I mentioned in one of my comments earlier, we probably would benefit from using a completely consistent platform for all communication, but we simply do not; Google hangouts makes it easy for people to touch base with each other, or for offering hangouts to share screens and do video conferences. I have not walked into a meeting at our office where someone is using Fuze to do a conference with another person within the building. We use it for external-facing meetings, but I have had countless questions directed to me on how to set up a meeting in the correct way (because they know that I spent a lot of time figuring out the differences between the meeting styles). In sum, we do not consistently use Fuze for group meetings because it is not as intuitive or user friendly as we had hoped. We have hosted webinars where people are still confused how to operate Fuze and what to click/what to look for. I think that your designers may want to have a closer look at how you do your UX/UI so that both techy pros and non-savvy folks can equally enjoy the experience. We still use Fuze daily of course, but it seems we are looking for alternatives.,AnyMeeting and GoToMeeting,Google Hangouts, Apple iCloud, SkypeFuze, it worksIt's used by the entire company, we use it for calls, video conferencing, meetings and chat.,Video conferencing works well. It works well as a standalone and we also integrated it with our Polycom video conferencing system which works great. I'm constantly using it for phone calls. The software just works, I also like the favorites feature. Integrated chat client works great I like the fact that I can send off attachments within chat without any issues.,There should be a button to clear out the call log instead of having to clear the cache manually. When you go into the people section, I had a few users complain that they didn't know how to get back to the main window, the X / esc button in the top left-hand corner is a bit hard to notice. I would recommend a bold back button visible in the top left-hand corner. Have a settings icon visible in the top menu, some people don't realize that you have to click on your profile to get to it. Have a voicemail icon easily visible, again having to click on the profile button isn't exactly user-friendly. Sign out button should also be easily visible, same reason as above.,8,8,8,We had some push back from users who are accustomed to physical phones but most people are happy to have a portable phone system they can use anywhere. Most of our people were tired of being locked to their desks. They're happy they can take their laptops and go anywhere to make their calls/video conferences. We had 2 obstacles, the quality of the voice and video calls can sometimes get flaky but this is due to the QoS issues on the network, I've also had home users complaining about the quality but the issue did lie within their personal networks. I would recommend having the different home routers Cisco/D-link/Netgear set up in your FAQ sections just to explain to users on how to access their routers to setup QoS. It'll make things go a bit easier instead of having them jump through hoops to get this going.,,Microsoft Application Server, GoToAssist, VMware ESXiGreat quality of voice and video, ease of use, need improvement in HAWe are still in implementation phase but our new office is 100% on the fuze and it is being implemented @ all locations. It saves a physical phone @ users desk, portable work number and having application on your computer is easy to use and manage. Huge savings on the cost too.,Saves money Nice quality and look and feel of the application Easy to use,Addressbook management. My experience is it is not easy (or no option) to add new user / number to your phonebook Better high availability All features available globally,8,7,8,Initial stage users were reluctant to adopt. But after using it, they love the flexibility and quality. It saves money on recurring costs of managing different phone systems across the globe and also saves support and management cost.,,Skype for Business
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Fuze
117 Ratings
Score 7.7 out of 101
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Fuze Reviews

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Fuze
117 Ratings
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Score 7.7 out of 101

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November 06, 2017

Fuze does mobile and web app integration right!

Score 9 out of 10
Vetted Review
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Support

9
I no longer worry about missing calls or messages when away from the office or my desk at any given moment. The voicemail email messages have been prompt, and the mobile app's ability to forward calls and see call information has been very helpful. It is much improved over our previous phone system.
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October 27, 2017

Decent quality, Support from hell! Better off calling your grandma for support!

Score 1 out of 10
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Verified User
Review Source

Support

1
It is TERRIBLE. Good Lord! I cannot describe in words how bad it is. Their 'Technicians' make problems worse. It's gotten so bad that I have to reference old tickets and tell them to follow exactly what their colleague did. Somehow they will still cause more problems. Then in two to four weeks, you might get your problem resolved after talking to 3 or 4 people.....
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October 26, 2017

Not helpful

Score 1 out of 10
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Support

1
The lack of support is the weakest area of this business and the main reason I wouldn't recommend it to anyone.
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October 25, 2017

Optimistic

Score 7 out of 10
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Support

7
Fuze support has improved over that last 6 months. Response times have improved tremendously.
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August 02, 2017

Fuze UC Platform Review

Score 8 out of 10
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Verified User
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Support

7
Could do better in speed of response and with their general level of communication but overall good support especially when in the deployment phase. Project teams are first class.
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Mikey Romero profile photo
August 07, 2017

Fuze VoIP (Not for those who are expecting good support and 24/7 update)

Score 1 out of 10
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Review Source

Support

1
Support is the worst part of the entire fuze product. It is lacking in many ways. They are slow to respond and there is also a major lack of knowledge and communication. There is no amount of words I can use to express my frustration with how terrible the support is from fuze.
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August 04, 2017

Fuze UCaaS Review

Score 9 out of 10
Vetted Review
Verified User
Review Source

Support

8
Fuze pre-sales support from our sales rep and the regional sales manager was A+ / 100% and a large part of our choice to select them as our winning vendor in the RFP. Post sales / implementation support has been really good, but occasionally suffers from a feeling of being rushed. We have never failed to get their support folks to help us with what we required at any point, but sometimes have had a struggle to get them to understand our particular needs in some specific situations.
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August 01, 2017

Lexitas Growing with Fuze Voice

Score 8 out of 10
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Verified User
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Support

5
I had mentioned this earlier. We really have to stay on top of the support organization to get things done in a timely manner. We can go days without hearing anything back and sometimes we get responses to our issues after business hours when there is nobody able to assist.
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Vishamber Singh profile photo
August 14, 2017

Meet me on Fuze

Score 9 out of 10
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Support

9
I had to contact fuze support regarding an issue with my fuze account and the response was rapid and it was resolved so soon that I was not expecting such a fast response and resolution.
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August 14, 2017

It works alright, but could use some improvements in interface, UX/UI, and support

Score 6 out of 10
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Support

4
I can answer this question with a recent experience in mind, so I am fresh with feedback that is unfortunately a poor rating for Fuze. Overall, I have received some support, but it is frequently slow response time, not fully comprehensive, and not all technicians know how to answer questions about their own product.

I will explain the experience below:
I called in on a Wednesday afternoon, had to sit through a hold period, then was asked a lot of questions (name, email, phone number, type of issue in detail), after which I was told someone would get back to me with a ticket number and reply to my issue. After discussing further, we escalated the ticket number to a P4, which requires quick attention of 2-12 hours (instead of 48 hours). After 20 hours go by unanswered, I decided to call Fuze again, and the same support person answered the phone, but denied that my ticket was a P4, and that was why I never got a response. I finally did get a response to one of my two questions. My second question was not answered. I emailed back and after some email tag, Fuze called me (at this point, a full 26 hours after my initial call for support.).

I wish I was kidding when I say that I spent 1 hour 45 minutes on the phone with Fuze support!~ That is not good at all. First I had to re-explain my question, which was more about finding which features of the Fuze meeting online would best meet our needs for an upcoming webinar. The problem is two-fold. First, you have different labels and different interfaces between your computer application of Fuze, and your in-browser Fuze client. You should not have differences between the functionalities or the wording of your products. One says "Open, Private, Large meetings" The other says "webinars". The UX/UI is horrible on the drop-down menu of the "Meetings button. It is not intuitive that "Meeting List" is clickable and expands if it is grayed out text. Just take a look at the colorings of your text as it makes a big difference to intuitively understand if something is clickable or not. If I have missed calls, I should be able to do a one-click "mark all as read" so that I don't have red notifications every time I open this on my phone or in the app. Furthermore, please make a developer change that "Chat" function on a meeting can be turned on or off. Sometimes it is not something we want or need and should be an option available but not permanently on by default.

Secondly, Your Fuze support staff should know your product inside and out. Why did we spend ONE HOUR 45 minutes on the phone together? Because your support person did not directly know that there are different functionalities between the Open and Large Meetings, that it also appears different when you use Chrome vs Firefox vs the Computer application. We spent all of that time creating sample meetings and testing them on different browsers and permissions. Did you also know that an attendee can be promoted to presenter but cannot share their screen (what is the point of having a "presenter" status then?!) These functionalities and features should be presented in a more simple way when I choose how I want my webinar to perform. A simple On/Off switch for all of them (especially chat-for-all, vs private chat) would be fine without confusing us with "Open/Large/Webinar" jargon. The fact that the support technician and I had to define all of this was absurd!

On the plus side, everyone I have spoken to with Fuze is very professional. I have spoken with Dez, Jesse, Atul, and Sando in the past 2 months, and they are all good listeners and understand my issues. But it is not enough. If there are features that your users (your customers!) are having problems with, then escalate it to remedy with your designers and coding to make these functions easier! Please!
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August 03, 2017

Fuze, it works

Score 8 out of 10
Vetted Review
Verified User
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Support

8
It's a great product, not perfect but still pretty good. Way better than other VoIP applications I used and have supported in the past.
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Feature Scorecard Summary

Hosted PBX (48)
7.8
Multi-level Interactive Voice Response (IVR) (44)
6.8
User templates (35)
6.0
Call reports (53)
6.9
Directory of employee names (61)
7.4
Answering rules (56)
7.4
Call recording (53)
7.1
Call park (41)
7.3
Message alerts (54)
7.3
Video conferencing (46)
7.0
Audio conferencing (51)
7.8
Mobile app for iOS (53)
7.7
Mobile app for Android (43)
7.7

About Fuze

Fuze is a global cloud communications and collaboration software platform for the enterprise. The platform is designed to enable seamless transition between calling, meeting, chatting, content sharing, and collaboration on any device. The vendor’s value proposition is that Fuze empowers the digital workforce anytime, anywhere, and across any device.

Headquartered in Boston, MA, Fuze has additional locations including New York, San Francisco, Seattle, Ottawa, London, Amsterdam, Aveiro (Portugal), Paris, Munich, Zurich, Copenhagen, and Sydney.

Fuze Features

Cloud PBX Features
Has featureHosted PBX
Has featureMulti-level Interactive Voice Response (IVR)
Has featureUser templates
Has featureCall reports
Has featureDirectory of employee names
Call Management Features
Has featureAnswering rules
Has featureCall recording
Has featureCall park
Does not have featureCall screening
Has featureMessage alerts
VoIP system collaboration Features
Has featureVideo conferencing
Has featureAudio conferencing
Does not have featureVideo screen sharing
Does not have featureInstant messaging
Mobile apps Features
Has featureMobile app for iOS
Has featureMobile app for Android

Fuze Videos (2)

Fuze Downloadables

Fuze Integrations

Salesforce Service Cloud, Zendesk, Microsoft Office 365, ServiceNow, NetSuite, Zoho CRM, SugarCRM, Bullhorn CRM (unpublished), Skype for Business (formerly Lync), Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

Fuze Competitors

RingCentral, 8x8 Virtual Office, Mitel MiCollab, Dialpad, Slack, Avaya, Microsoft Skype For Business, Cisco, MiCloud Connect (formerly ShoreTel)

Pricing

Does not have featureFree Trial Available?No
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Required

Fuze Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
8%
Mid-Size Companies (51-500 employees)
27%
Enterprises (> 500 employees)
65%

Fuze Support Options

 Paid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar

Fuze Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Mobile Web
Supported Countries:Global - NA, EMEA, APAC
Supported Languages: Spanish, French, German