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Google Workspace

Google Workspace
Formerly G Suite

Overview

What is Google Workspace?

Google Workspace enables teams of all sizes to connect, create and collaborate. It includes productivity and collaboration tools for work: Gmail for custom business email, Drive for cloud storage, Docs for word processing, Meet for video and voice conferencing, Chat…

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Business Starter

$6

Cloud
per user/per month

Business Standard

$12

Cloud
per user/per month

Business Plus

$18

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://workspace.google.com/pricing.ht…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $6 per month per user
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Product Demos

Google Workspace Macro Converter Add-On

YouTube

See what’s new in Google Workspace

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Product Details

What is Google Workspace?

Google Workspace enables teams of all sizes to connect, create and collaborate. It includes productivity and collaboration tools for work: Gmail for custom business email, Drive for cloud storage, Docs for word processing, Meet for video and voice conferencing, Chat for team messaging, Slides for presentation building, and shared Calendars.


Google Workspace Competitors

Google Workspace Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Google Workspace starts at $6.

Microsoft 365 and Zoom are common alternatives for Google Workspace.

Reviewers rate Usability highest, with a score of 9.1.

The most common users of Google Workspace are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(991)

Attribute Ratings

Reviews

(26-50 of 113)
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May 12, 2021

A strong contender

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Google Workspace [(formerly G Suite)] as our primary email, chat/messaging, video call and office productivity system across our organization.

The system provides a robust set of tools making remote work scenarios and collaboration easier than many competing solutions. With strong MS-Office compatibility now available we have dramatically reduced the usage of MS Office in our organization.

We removed many phone extensions from employees who were instead able to communicate using Google’s tools, for a dramatic telephony cost savings.
  • Video meetings and collaboration for teams
  • Quickly searchable document folders (team drives etc) which can reduce the need for traditional file shares
  • Robust and broadly supported email
  • Best in class multi user document collaboration
  • More granular security controls
  • More robust DLP
[Google Workspace (formerly G Suite) is] extremely well suited to startups, small orgs etc with low barrier to entry and many productivity features.
While still useful for larger enterprises, existing larger orgs may find it challenging to migrate to a new solution, particularly if you are a Microsoft-heavy org. Office365 has less barrier to entry for these orgs due to app familiarity of Office, Excel etc. While Google have good alternatives in Docs, Sheets, Slides etc re-training of employees is required and it would be a cultural shift.
Alan Balasundaram | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Google Workspace is used by our entire organization for user management, single sign on, email, office productivity, and shared drive access. We split our usage between full access across engineer, operations, HR, and business development, and partial access for departments such as accounting, and legal. What would typically be done using a series of services (Active Directory, Exchange, SharePoint, NAS) is done through a single product suite.
  • Browser-based email client.
  • Cloud Drive Storage.
  • Google Sheets.
  • Calendar.
  • Management interface is lack luster.
  • Distribution groups.
  • API access to calendar features.
Google Workspace is well suited for startup, small and medium businesses. For very large enterprises managing large users are a granular level becomes next to impossible, and instead policy based controls offered by other competitors are more effective. Workspace provides access to a number of separate product families into a single subscription, which makes it ideal for smaller companies just getting started.
Joysurjya Hagjer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Google Workspace is used by everyone working at Holidify. It is an integral part of our daily planning, content storage, and data analysis. Being able to access google spreadsheets and documents simultaneously across multiple devices and by multiple users helps in maintaining a cohesive working environment with the current pandemic situation forcing us to adopt a 100% work from home policy. We find it quite easy to use as well and due to google workspace's easy learning curve it becomes easier to onboard interns or new co-workers into our working processes and workflow. The ability to set meetings and reminders via google calendar and the ease with each it integrates into Slack (our official intra-team communication platform) makes it easy such that nobody ever misses an important discussion.
  • Google calendar and google drive [are] integrable with popular communication platforms like Slack making it easy to share spreadsheets, documents, and files. The prompt notifications make it such that nobody misses anything important.
  • Google documents and spreadsheets being [easily] accessible by multiple users across multiple devices makes accessing, edit and [analyzing] data more efficient in terms of time.
  • Google meet is one of the best video conferencing software due to its superior sound quality and ease of access even by third-party users. It is easy to set up meetings and invite users as needed.
  • Support and troubleshooting could be a lot better. Most of the time reading through support does not easily help tackle the issue at hand when trying to learn a new feature or understanding it correctly.
  • Google meet should be [optimized] in terms of internet bandwidth usage and CPU usage when [the] video is turned on. I have mostly noticed an unreasonable spike in CPU usage when using google meet on lower-end devices.
When your work requires constant and effortless document collaboration then I cannot think of anything better than Google Workspace. The seamless experience of creating documents or spreadsheets and being able to share/grant access with as many or as few participants is a gamechanger for an urban working environment.

The pricing could be more flexible especially for organizations that are initially starting out and do not have sufficient funds. More flexible pricing will eventually attract more startups or groups of users to adopt google workspace over its competitors.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Google Workspace throughout the entire organization, primarily taking advantage of Gmail, Drive, and Sites. We use groups to containerize users and control access to resources internally, primarily centering around file access. Since our teams are globally distributed we rely on Google Workspace to be the core of every communication we have, including customer support, sales and meetings. As [a] global workforce, we're able to reliably stay in contact with each other despite the distance that separates us.
  • Simplified sharing and collaboration through Drive and Shared Drives
  • Greatly enhanced advanced functions in Google sheets like macro recording
  • Regular updates and proactive communication around them
  • Out of the box spam filtering
  • SSO and third party app integrations
  • The support team is frustrating to deal with and make you perform redundant troubleshooting tasks at each step of the way
  • Per page permissions on Sites - they had it on classic but removed it on the new sites
  • Need to add mail delegation to admin console so super admins can give managers access to departed staff accounts without having to reset passwords
  • Longer log history - 60 days sometimes doesn't cut it
Google Workspace is ideal for companies of any size and geographic configuration. Their billing structure is easy to understand and it's easy to get set up. All the apps work as soon as you log in so setup is extremely easy especially for companies just signing up or enterprises migrating from on-prem or hybrid setups to a full cloud solution.

If you're a nonprofit you get the core suite for free, which is a huge deal since the cost savings mean any nonprofit can get set up with no risk.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Google Workspace is used by my organization for email (Gmail), office suite software (Docs, Sheets, Slides), cloud storage, scheduling with Google Calendar, and as an identity provider for other services logging in via Google SSO.

The main tools we use for remote collaboration are Google Workspace, Slack, and Zoom - without Google Workspace, collaborating and running our organization would be a lot more challenging. We heavily rely on Google Drive to create and file important documents for easy retrieval by anyone in the organization. Google Meet has been a good backup when Zoom isn't working, and we've used that platform for remote teaching as many schools find it more secure than Zoom.

One of the best things about Google Workspace is that many people are familiar with the Google suite of apps and Gmail, so onboarding my less technical team members was very easy and relatively painless.

  • Docs - creating a doc is as easy as visiting docs.new.
  • Sheets - Google Sheets is a valuable tool for creating workflows in Zapier and storing small amounts of data in an easily accessible location.
  • Cloud Storage - We store a lot of PDF documents of sheet music, video files, and other large media. G Suite storage is relatively cheap and easy to access via the desktop Backup and Sync app which allows you to select which folders to store locally.
  • Drive - I have heard that the desktop Backup and Sync app will be deprecated soon. This app is a lifesaver for our org, so I'm hoping there will be other options besides the file stream app that doesn't allow for selective sync.
  • Drive - file ownership is tricky to change from a consumer user. Many of our files were originally uploaded by an @gmail.com user, and we'd like to bulk change the ownership to the G Suite company domain user. It isn't currently possible to transfer ownership from a consumer Gmail account to a paid G Suite user. The only means to do this appears to be downloading all the original files from the cloud and re-uploading from the local machine as the G Suite user at the company domain.
  • Passwords - it isn't possible to add a login to the Password Manager tool when logged in as a user in Chrome. The only way to add a password is to be on a site and wait for the automatic popup. This isn't a great user experience, so we use 1password instead. It also seems more secure to use a password manager that doesn't automatically fill in the password without prompting the user for a master password.
G Suite for Non-Profits is free, so for any non-profit organization just getting started, I highly recommend G Suite. You get all the basic needs fulfilled - email, cloud storage, web-based document creation, spreadsheets, and more. This is a great package for starting an organization and managing your people with a simple suite of tools they will likely be familiar with and able to use.

I use Google Workspace in another much larger organization of 300+ employees, and it seems to have the same set of benefits. I'm not sure of a scenario where G Suite would not be an appropriate solution for the minimum of an office suite (Docs, Sheets, Slides), email, and basic cloud storage.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Google Workspace [(formerly G Suite)] is our main email and calendar application across our organization. In addition, we use Google Meet for impromptu and scheduled internal meetings, as well as some external meetings. GMail and Google Workspace was selected as our main email platform largely due to user familiarity and its spam and malicious email filtering. When we have tried alternative email providers, even with security email filtering, we see an increase in unwanted emails.
In addition to these, we also utilize Google Workspace [(formerly G Suite)] as an identity provider for some internal tools using SAML Single Sign On. This, combined with syncing our Google accounts with our internal Active Directory service, allows us to access 3rd party tools securely and quickly.
  • Spam filtering in email
  • Single sign on
  • Calendar events combined with google meet
  • Easy to administer users and applications
  • Numerous plugins and 3rd party applications
  • Easy to use, familiar user experience
  • No dedicated client software as an option
  • Some products come and go quickly, so don't rely on non core products
  • Office applications are good for most, but lack some more advanced options
For most organizations, Google Workspace [(formerly G Suite)] is a great choice. It is easy to implement and only requires a browser to get going. It is also great for customers who are looking for a Windows-less office, as Google Workspace works well on chromebooks and mobile devices, as well as Linux and Mac clients, as it doesn't require client applications.
For customers who are tied into Microsoft's Azure or Windows environments, it is less well suited. This is mostly because many organizations that already use these services can find it easier to use the Microsoft suite of applications that duplicate what Google is offering, with many upgrades for Windows users.
Michelle Messenger Garrett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
As a one-person shop, I am the only user. I initially started using G Suite/Google Workspace when my email became unmanageable using Outlook. My website developer recommended moving to G Suite. It has simplified managing my email and has solved what had become a major problem for me, as I rely on my email, and of course, there isn't a day that goes by when I'm not using it.
  • Email management: This was the primary reason it was recommended to me. Makes a HUGE difference in how I manage my email. It also allows you to do things the free version won't.
  • Google Docs: I use these more now than I used to. It allows easy collaboration with clients.
  • Google Drive: I use this for not only docs but for sheets - which I'm using more of these days.
  • I think Google could provide more info on how to make the most of the product/app. I'm probably not doing everything I could with it to manage my business.
  • I use the very low-end version, so it works fine for what I need. I guess they could try to convince me to upgrade to the higher version, but I don't see them doing that.
  • I like the video component more than Zoom, so maybe they could market that a little more aggressively.
For email management, which is the primary way I use it, I really like it. Of course, it was hard to shift from what I was using, but once I got used to using G Suite for email, I really liked it. I use it all day every workday and have no real complaints.

I think if you're looking for more than that, you would either need to look at other tools or look at the higher-end version of the G Suite/Workspace.
Matthaniel Cowell | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Right now, we use it to collaborate on documents, tasks, and other things. It's easy to share things between users and makes collaboration easier with team members. Additionally, some of the meeting integration features are handy and easy to use. We generally find Google Workspace easy for people to use, with a familiar layout that many employees are comfortable with.
  • Collaboration of documents and meetings.
  • Good basic MDM for employee management.
  • Great integration with many products and plugins.
  • Documents suite is good, but could be improved on.
  • MDM is very basic, with no real location tracking of devices, for example.
  • Messaging client implementation is confusing and inconsistent.
Google Workspace is well suited in environments that are OS agnostic and require a deep level of collaboration. However, if you are running an exclusive Windows/Microsoft environment, Office 365 might be a bit more appropriate. Google Workspace is all but essential for mass Chromebook management and handles Android MDM quite well, except for some obvious missing features, such as device location tracking from a centralized portal. iOS MDM features could use some improvement.
Jess Johnson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Google Workspace is used across the company. It is our primary email tool. We also use the Drive and various document features (such as Google Docs, Google Sheets, etc.). We integrate it with Slack and many of us have Drive on our local laptops. It helps us to collaborate across departments and externally (with clients and business partners).
  • Realtime collaboration in documents
  • Easy ability to share files
  • Ability to view and recover past version
  • The calendar customization and features are great
  • Email formatting is inconsistent
  • Email doesn't have advanced features like Outlook and Exchange does such as read receipts
  • Now that our company has grown, would like to see better ways to view/manage calendar availability
I think Google Workspace scales easily - it seems easy for our admin to provision new users. However, I wish when we added new employees, their calendars would automatically appear in my list of available calendars. Instead, I have to manually add each person, which led to some misses last year as we brought on a record 20+ new employees. And then seeing availability is also tricky. So I find calendar management less than ideal. Document collaboration is great! I love the ability to collaborate real-time on files, and now that they added the ability to upload/convert Microsoft formats, it's even better.
Kwame H. Baptiste | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Google Workspace is our primary calendar, email, and network sharing file repository for my company. We use the G chat, email groups, and SMTp services.
  • Email
  • Mobile security
  • Group email
  • Domain manegement
  • Domain level access to company emails
  • Domain level access to email forwarding and auto reply
  • Domain level management of email archiving during employee separation
Google Workspace is great for setting up new users and deploying apps to a domain or group. However, the managers cannot review or manage individual user's emails or setup mass auto-responses for users or mass management of signatures.
April 15, 2021

Great product

Adam Jackson FGCLP MAHRI | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our company uses Google Workspace for all work emailing, as well as Google Docs to document share. We keep all important documents such as setup documents, ABN and other account information, as well as customer information, ordering receipts, and the like. This enables us to ensure that we have access to these documents whenever we need them, and that we don't have to track hardcopy documents.
  • Excellent emailing application
  • Great ability to store, sort, and share documents
  • Google Docs also can read and edit Microsoft documents
  • Creating email signatures with links and images can be frustrating
I use Google Workspace every day, and have a personal and work email account with Google.
I especially like the ability for third party applications to link with Google Workspace. We use Trello to track a lot of our projects, sales, and research & development ideas. The fact that Google Workplace integrates with numerous other applications makes it very useful and versatile.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Google Workspace is used across the entire organization, mainly for email. Gmail is the best provider we have ever used - it is easy, user friendly, and fast compared to the major competitor. Because Workspace is a Google owned product, our domain based emails are used to log into every Google owned service out there, which makes things much easier.
  • User controls
  • Domain based email addresses
  • One login to many websites
  • Should be easier to control what users are / are not able to do
  • Admin dashboard should be easier to use
It is perfect for every business type and solves a lot of needs. From one login to many websites, to closely controlling what employees can access, and best of all - the domain based email service. We use it for our business and recommend it to all of our clients. It beats the pants off Office 365!
Matthew Gehrman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Google Workspace is leveraged across the agency as our primary cloud storage, email, shared docs/spreadsheets, and chat platform. We've been utilizing this system for eight going on nine years now and I have no complaints. The system is very easy to implement, add users, and manage our storage needs.
  • Cloud storage & file sharing.
  • Simple email platform.
  • Ease of use & implementation.
  • Authentication across multiple third-party applications.
  • Email cleaning & archiving could be improved.
  • Google Sheets needs functions improvements.
  • Document conversion is a bit off at times.
Google Workspace is great for businesses of all sizes that require ample cloud storage, simple email platform, calendar management, and simple CRM/third-party application integrations. I highly recommend Google Workspace for cloud storage and email over Office365, but there are of courses situations where both are necessary such as Excel & Word. [Where] Google Workspace could improve the most is the Sheets application. I would much prefer the formatting, pivot tables, and functions implementation to mirror Excel. Google Docs though [is] an excellent and simple document editing application. It would be nice if there were some user customization options.

All in all I've been very happy with Google Workspace and will continue to leverage for our business for the foreseeable future.
Sandro Marc-Charles | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Google Workspace mainly for our email and calendar needs. We previously used another provider that worked well, however as Google products are so widely integrated, the switch to Google Workplace has been a more efficient solution for us overall. Additionally, Google Drive has given us some real time connectivity through documents which we did not have previously.
  • Google Workspace handles email seamlessly. It's always easy to find any email I need with the search and label options.
  • The integration that Google Calendar offers makes creating appointments incredibly easy with other apps like Zoom, Calendly, etc.
  • The set up on mobile devices is easy as it is basically built in on both Android and iPhone. No need for IMAP, POP, SMTP information.
  • From time to time I get an email that requires me to scroll pretty far down in order to reply. I'm sure there's a reason why, but for now it seems random.
  • I do wish that we were grandfathered in to the original price we paid when signing up rather than be subject to price increases.
  • Sharing calendars is not difficult, but the process might seem daunting to some.
Frankly Google Workplace is suited for organizations of 1 to 10,000 and beyond. I understand that much of the same functionality can be had for free with Gmail. However, for the low cost of Google Workspace, it's worth it to have a more professional email that includes your domain. So I suppose the only scenario I can think of where it wouldn't be appropriate is for a business that perhaps very temporary.
Shawn Hamp, Esq. | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
My law firm has used Google Workspace (formerly G-Suite) for over the past decade. At inception, we used Google Workspace for email and calendar functions. Over the years, our law firm has grown to use many of the other features and benefits offered by Google Workspace as they have been offered. My team primarily uses Gmail, Google Drive, Google Chat, Calendar, Google Meet, and Google Voice features. I further use Google Keep, Docs, and Sheets to complete personal tasks. Google Workspace allows our team to collaborate effectively and efficiently communicate with each other. Google Workspace eliminated any need to have a LAN Based IT system or local servers for shared servers or databases. It has allowed our staff to conduct remote work and work together from remote locations and satellite offices.

Google Workspace works on many different devices including IOS, Android, PC, and Mac computers. Our office is primarily Apple-based. Google Workspace easily integrates with Google Chrome to be accessed on a variety of devices.

Our team has increasingly used the Google Chat feature to stay in constant communication with each other. Google Chat resembles and works like Slack. Topics and conversation threads are shared in the different chat rooms to provide the team with organized instant messaging and communication.


  • Email
  • Company shared calendaring
  • Team Communication
  • Shared Data Drives
  • Google is too quick to reiterate and kills software programs that were offered previously.
  • Switching between work and personal email accounts on Google Chrome can be confusing at times.
  • Google does not give information about software updates and new features.
  • Help sections and tutorials could be improved with video presentation about features.
G-Suite is best suited for email and calendar functions. Gmail and Google Calendar are the primary applications in Google Workspace. The software programs easily integrate with other software and platforms and often integrate better than Office 360 and MS Outlook.

For word processing (Docs), spreadsheets (Sheets), data storage (Drive), Team Communication (Chat), Video Conferencing (Meet), it is not the best in class solution. Still, all of the programs and features integrate well with each other.

Our firm primarily uses MS Word and Apple Pages for word processing. Google Sheets is used for a limited amount. Google Meet is satisfactory for team video conferencing even though Zoom is currently the best in class software for that application.

Team communication is easily accomplished in Google Chat, even though Slack is probably viewed as best-in-class software. Google Chat has replaced many of the communication functions that email offered in the past. It's a good tool that the whole team has quickly learned and mastered using. During the pandemic, it was a key tool for the entire team to communicate with each other.

PDF documents can be created with Google Docs, but there is no readily available method to customize and edit PDF docs with Google Drive."
Wen Sheng Lim | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Google Workspace is being selected as the organization collaborative tool and it was a progressive rollout from initially a few selected departments and subsequently the whole organization. Google Workspace help us to collaborate more easily through tools such as Google Drive, Google Chat and also facilitate virtual meeting via Google Meet.
  • Cloud Storage
  • Instant Messaging
  • Virtual Meeting
  • Compatibility with Microsoft Office
  • User friendliness on Google Drive File Stream
  • Capability of setting different status on Google Chat
I think Google Workspace is well suited in an environment that require a lot of collaboration work because it allows you to facilitate things such as discussion and file sharing on one single platform. However I felt that Gmail may not be as ideal as compared to other email services offered to be used as a corporate email client.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Google Workspace [(formerly G Suite)] is used for all email and Google access for staff and students in our district. We use mail, drive, docs, classroom and other. Having google as a one stop shop for so many different needs helps us keep problems to a minimum. Having all of the apps that Google hosts available to us in the cloud also keeps costs down on-site both in terms of hardware and maintenance.
  • Email is great. It doesn't require any on-site hosting.
  • Having one account that is able to use so many different features is very convenient.
  • Google Workspace for education is nice for allowing teachers and students to participate in their respective roles.
  • The admin functions often times do no allow for mass changes behind the scene.
  • When there is downtime, there is no option for offline access and any troubleshooting is out of our hands.
  • Getting support can sometimes be difficult. While I can always get someone, it can take a while and/or require a callback.
Google Workspace [(formerly G Suite)] is great for schools and small businesses. While I've never been part of a large organization (>2500 people), I imagine that some of the behind the scene changes can become increasingly difficult as you increase the number of users. There are third party apps and cloud companies that allow for some of these changes, but it would be better if it was natively available through the Google Workspace GUI.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Google Workspace as full suite solution for our needs including email, authentication to an in-house database, creating documents, spreadsheets, slide presentations for talks, etc. We make use of Google Drive to share files between workers and to communicate with our Board of Trustees. Google Workspace is at the heart of our inter-office communications.
  • Email.
  • Google Drive.
  • Authentication.
  • Google Voice.
  • Document conversion.
  • Tasks.
Google Workspace is well suited for helping to organize a small business. I primarily implemented this as our office communications platform because of GMail. Being able to easily create accounts for staff and assign aliases makes transitions easy to manage. When the bookkeeper changes I just change the alias from the old bookkeeper to the new one and all of the emails that need to get to the bookkeeper now get delivered. Sharing documents and working collaboratively is also made easy with Google Drive.
Amy Pyles | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Google Workspace allows our team to easily collaborate on documents from any device, any location. It’s extremely user and administrator friendly. We would not have been able to maintain our business operations as seamlessly as we have through the pandemic without Google Workspace. Our entire organization uses it and we share documents & collaborate with our clients and vendors through it.
  • Collaborative documents
  • File storage & management
  • Email
  • Easy video conferencing through Google Meet
  • Easy to use
  • It isn’t accessible by all organizations causing barriers to sharing documents and using the full functionality.
  • Google Meet is handy but doesn’t perform at the level of Zoom.
  • More robust features needed in Sheets to get full team adoption.
Google Workspace is great for teams who need to build presentations and documents together. It provides all major corporate communication and file storage needs for small to medium businesses. It is well suited for digital-first teams that need to be able to work from anywhere, any time.
November 14, 2020

Still the Best

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Google Workspace across the entire company for all employees. It houses our most used tools, including email, video calls, calendars, document storage, file sharing, and so much more. It makes it easy to onboard and offboard employees since most essential services are linked to a single login in one way or another.
  • Google Workspace is incredibly useful for user management. Automatically assigning licenses or restrictions by organization is particularly great.
  • Google Workspace is reliable. We haven't had a major outage in all the time we've used it.
  • Support is actually pretty good. Calling my ISP or domain registrar is always a pain, as I usually find I know more than them about their own products. Google Support is generally competent with helping people with Google Workspace.
  • Google needs to work on a more consistent onboarding process for organizations that haven't used Workspace before. A bad agent can delay the process by weeks.
  • Google needs to work on consistent naming and branding for things. Workspace/G Suite/Apps, Hangouts/Chat/Talk/Meet/Voice and various permutations have made the past 5 years of Google products a chore to keep straight.
  • While the constant updates and feature updates are nice, they can mean an interface that changes regularly, and occasionally good features that are lost.
If you're eligible for Education or Nonprofit, absolutely give it a try. It's free, and it provides so many essential services. For businesses, I haven't found anything that has all the features of Workspace for the price. If you have a personal Gmail account and want the same for your business with management tools, then Google Workspace is absolutely the way to go.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We're using G Suite across our entire organization. We switched from desktop applications and a hosted mail server to G Suite for all of our email and document needs. My only regret is that we didn't make this change sooner! In addition, we make extensive use of Drive in order to manage all of our shared files across the entire organization. This gives our team the ability to sync necessary files to their computer and/or devices and retain access to anything in the cloud.
  • Directory management for users and groups.
  • Email and calendaring.
  • Document creation and storage.
  • Ability to share subfolders of Team Drives.
  • Calendar sharing and delegation.
  • Resource management.
G Suite is perfectly suited for organizations of all sizes looking for an all-in-one solution for email, calendars, contacts, user management, and cloud storage. It's an added bonus that it uses tools that our users are already familiar with (Gmail, etc.). In addition, it's not as costly as Office 365 or other comparable Microsoft subscriptions.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use G suite for our email service, our company collaborative work space, and also our way of sharing internal documentation. It is used in almost all departments for various functions.
  • Search across its different tools.
  • Allow for seamless editing of a document while in various locations.
  • Provides an easy standard to follow across departments.
  • Email search sometimes has wonky results and will find an email from months ago when searching a user as opposed to the one that came in 10 minutes ago.
If you're trying to scale and standardize work flows, software, etc. in a business it is the best solution. If you want the very best email, collaboration, etc. you may want to look at other tools, but the all-in-one box is quite a great offering.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
GSuite is our primary email client (along with using Google Drive as our cloud service) across our small organization. This allows us to email, book client meetings (which we integrate with zoom), keep track of contacts, store files, etc. I can easily add/remove users when needed.
  • Lots of integrations with other providers.
  • Simple/intuitive interface (easier than Office 365).
  • Lots of google features that are a luxury (e.g. predictive text in emails, boomerang, etc.)
  • Contacts isn't great. Lots of multiple entries often get created and I can't figure out why. There's not enough customizability in the fields you can track for each contact.
  • Some of the email features are inferior to Office 365 (I dislike how when you reply to an email, where you type the response is at the very bottom of the long chain of previous emails. So if you want to see what they last said to you as you're writing the response, you have to keep scrolling back and forth. If there's a setting to change that, it isn't obvious how and it shouldn't be the default.)
  • Office 365 has done a great job integrating Teams. Google Hangouts isn't as useful.
It's well suited to anyone integrated in Google/Android ecosystem and/or they want to integrate it with a lot of third party software providers (e.g. CRM, etc.). Google does a better job integrating. Also, GSuite is easier to learn and is more intuitive for the small business owner that doesn't have a tech team to run things.
March 06, 2020

G Suite is Sweet

Brian Chung | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use G Suite for my own business. The thing I use the most is its email function. It can easily create multiple emails for the organization and manage how it is being used. It is solving the issue of having a specific domain email. It makes our business look a lot more official. We use the Google Drive feature too and handle most of our shared documents on G Suite.
  • Easy to use. It's simple and anyone can learn how to use it.
  • There are a lot of resources - from organization users to handling business documents.
  • The help function! If you don't know how to use it, there's a simple help function.
  • GSuite can do a better job at connecting it Google Analytics vs. having a separate sign-in.
  • Their admin console could be more customizable and have things like analytics up in the front.
  • The pricing could be lower.
GSuite is good for any small business looking to get started with some professional online tools. It has helped us get our emails and company profile started. It has helped us with managing users and documents. We wouldn't be able to function without G Suite as a business. I think G Suite can work for larger organizations, but it might start getting pricey.
February 25, 2020

Loving G Suite!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I mainly use G Suite for its email features. However, I have also utilized other Google apps, such as Forms and Docs. It is the most convenient program to use to access all different types of work in one location. I also enjoy mobile apps so that I can always be connected wherever I am.
  • Keeps all work very organized
  • Easily accessible
I haven't found any situations that G Suite has been unable to meet my needs. I feel like it does the job and does it well! I have no complaints, and I would recommend this to anyone in any business or industry as it makes working efficiently much more possible.
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