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Google Workspace

Google Workspace
Formerly G Suite

Overview

What is Google Workspace?

Google Workspace enables teams of all sizes to connect, create and collaborate. It includes productivity and collaboration tools for work: Gmail for custom business email, Drive for cloud storage, Docs for word processing, Meet for video and voice conferencing, Chat…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Business Starter

$6

Cloud
per user/per month

Business Standard

$12

Cloud
per user/per month

Business Plus

$18

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://workspace.google.com/pricing.ht…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $6 per month per user
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Product Demos

Google Workspace Macro Converter Add-On

YouTube

See what’s new in Google Workspace

YouTube
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Product Details

What is Google Workspace?

Google Workspace enables teams of all sizes to connect, create and collaborate. It includes productivity and collaboration tools for work: Gmail for custom business email, Drive for cloud storage, Docs for word processing, Meet for video and voice conferencing, Chat for team messaging, Slides for presentation building, and shared Calendars.


Google Workspace Competitors

Google Workspace Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Google Workspace starts at $6.

Microsoft 365 and Zoom are common alternatives for Google Workspace.

Reviewers rate Usability highest, with a score of 9.1.

The most common users of Google Workspace are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(991)

Attribute Ratings

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
Russ Michaels | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Reseller
I use it on a daily basis for myself and my business, I also use it for my family and resell it to clients. It is primarily used as a secure business email solution and cloud storage. I find it preferable and more secure than Office 365, and easier to manage.
  • secure email
  • domain alignment
  • anti-spam
  • cloud storage
  • customer support (terrible)
  • Partner support (realy really terrible)
  • downloading mail from external sources
I used to love it back when it was google apps and gsuite, except for the partner support (PPS) which has always been absolutely diabolical and incompetent. PPS cannot be contacted by phone at all, only ticket, and it takes them weeks or months to reply to every email. It is the worst support I have ever experienced in my opinion. The tech support used to be good, but now that has gone downhill as well. They have obviously outsourced that to ..., and the support are now completely incompetent (I feel) as a result and have no idea how Google Workspace even works. This is now the case for all Google services it seems. When you contact support, you don't expect to end up providing support to them and having to explain to them how their own product works, but that is exactly what I end up doing because they are so useless. As is typical for outsourced support, you usually get nonsense replies and have to repeat the issue 10 times and tell them to read the email properly over and over again before you get any reply that is actually related to your question.
  • good support (sadly)
  • reliable
  • security
  • terrible support, wastes so much time
  • don't have to use other 3rd party solutions for filtering and security, as you do with O365
I find Workspace easier to use and manage, better security, and the gmail interface and features is way better. Plus 3rd party integrations. Support sucks though from my experience. Most other email solutions do not enforce authentication and domain alignment or have MFA, which is a big issue. Nowadays with so much hacking, 2fa is really important.
6
I use it for both personal and business. I run several businesses through google apps, mostly for email.
I provide email, office and google drive to my family.
For my own doamin its just me, for my MSP business I have a team of support techs.
  • email
  • drive
  • apps
  • none
No
  • Product Features
  • Product Usability
I feel due to the diabolical support I might choose another product now.
  • Implemented in-house
No
Change management was minimal
  • none, been using it for 15 years
nothing to say
there is no such thing
years ago, back when it was g suite
I really have no issues with how any of the apps work. They all do the job just great. Except Google sites, which is rubbish
  • gmail is about as easy as it gets
  • office apps easy to use
  • contacting support
  • administration and reporting
Yes
only for gmail and office apps
Kwame H. Baptiste | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Google Workspace is our primary calendar, email, and network sharing file repository for my company. We use the G chat, email groups, and SMTp services.
  • Email
  • Mobile security
  • Group email
  • Domain manegement
  • Domain level access to company emails
  • Domain level access to email forwarding and auto reply
  • Domain level management of email archiving during employee separation
Google Workspace is great for setting up new users and deploying apps to a domain or group. However, the managers cannot review or manage individual user's emails or setup mass auto-responses for users or mass management of signatures.
  • Stable uptime of communications with customers and vendors
  • Ease of use for end users and it team
  • Scalable to the needs of the company
  • No company infrastructure needed to support services outside of internet
  • Scalable.
  • Clear and simple billing.
  • Low barrier to entry, and little training needed.
interface was more stable and no end client required. Also, completely cloud-based, so no local servers needed. Google is a stable platform and has to notch security. SO spam management is automated. no granular filtering required.
150
all PC level users
2
two ITTechs.
  • user manage their own auto response
  • user manages their own signatures
  • users manage their own email segrgation and storage
  • google groups are crucial for departments
  • google drive is great for dept file shared with team drives
  • large bandwidth for attachment is amazing.
  • using google drive exclusively
  • develop a better schedule for offboarding
  • use team drive for valued files.
its stable and works.
Yes
exchange email server
exchange recommended the use of end clients and they kept failing. we went with a clientless email solution that was easy for end-users to use and manage at an affordable cost without the need for onsite resources.
we didn't realize how many people didn't use Gmail and under-estimated the need for training.
Getting help is not easy for users.
Matthew Gehrman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Google Workspace is leveraged across the agency as our primary cloud storage, email, shared docs/spreadsheets, and chat platform. We've been utilizing this system for eight going on nine years now and I have no complaints. The system is very easy to implement, add users, and manage our storage needs.
  • Cloud storage & file sharing.
  • Simple email platform.
  • Ease of use & implementation.
  • Authentication across multiple third-party applications.
  • Email cleaning & archiving could be improved.
  • Google Sheets needs functions improvements.
  • Document conversion is a bit off at times.
Google Workspace is great for businesses of all sizes that require ample cloud storage, simple email platform, calendar management, and simple CRM/third-party application integrations. I highly recommend Google Workspace for cloud storage and email over Office365, but there are of courses situations where both are necessary such as Excel & Word. [Where] Google Workspace could improve the most is the Sheets application. I would much prefer the formatting, pivot tables, and functions implementation to mirror Excel. Google Docs though [is] an excellent and simple document editing application. It would be nice if there were some user customization options.

All in all I've been very happy with Google Workspace and will continue to leverage for our business for the foreseeable future.
  • Email
  • Cloud Storage
  • Chat
  • Document Collaboration
  • Affordable
  • Simple User Management
  • Excellent Cloud Storage
  • Microsoft 365 (formerly Office 365)
Google Workspace is much easier to setup, manage, and integrate with third-party applications compared to Office 365. Though I prefer Excel & Word over Google Sheets & Docs, both are equally leveraged in the agency. I also appreciate that document collaboration with clients and outside organizations is much easier to accomplish with Google Workspace.
Salesmate, GoToConnect (formerly Jive), Payroll by Wave, Vertafore Agency Platform, Google Ads (formerly AdWords), Microsoft 365 (formerly Office 365)
4
All employees in the agency from sales, management, and basic admin support use Google Workspace daily.
1
Not much skill needed, just 15-20 minutes of exploring the backend and you're ready to go. Very easy to use and manage.
  • Email
  • Cloud Storage
  • Chat
  • Document Collaboration
  • Third-Party Application Integration
  • Client Documentation Collaboration
  • Quick Forms
  • Google Meet
  • Secure Email Platform
November 29, 2018

G Suite is so sweet!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
G Suite is used for any and everything in my organizations. It is the most efficient way that exists to create, edit, and store documents of all types within a company, allowing constant access to the most updated version to everyone who needs it. These documents can be easily added to emails through Gmail or shared with the public as well. And these are just the basics of how you can utilize G Suite, and leaves out other incredible features like Voice, Hangouts, etc.
  • It’s an incredibly efficient way to create and update documents, spreadsheets, forms, and more.
  • Staying organIzed across an organization is easy with G Suite, as it allows access to the most up to date version of any document, detailed sharing capabilities (public and private) and integrates with countless other platforms.
  • Gmail is by far the best email platform to work with due to its countless built in features and add-ons as well as its simple access to everything within your Google Drive.
  • Google Forms could be more robust and allow for more customization. While there are other companies that do forms better, the benefit of G Suite is having everything in one place and it would be great if the forms could be more complex.
  • Google Voice is limiting, and while it is a great feature to have, the ability to add only one masked phone number per cell phone is challenging for people who work for multiple companies like myself.
  • I wish Gmail had more customization options for managing my Inbox. Since I receive emails form various incoming mailboxes (info@, support@, name@, etc), it would be nice to have those go to custom tabs in place of the uncustomizable “Social” and “Promotions”.
  • G Suite is lacking in any project management features. While it does have Google Keep for list making, that is incredibly limited and doesn’t allow for due dates to be set for tasks.
G Suite is great for internal organization within a company of any kind. It has features to help keep basic documents organized and up to date but is not complex enough with features to take the place of a CRM, any marketing software, manage work flows or project management. It is, to put it simply, a great cloud storage tool with really helpful add ons, but is not intended to be used for much more than that.
  • G Suite has enabled our organization and efficiently to be taken up a notch, by ensuring everyone within the company has access to the most accurate information quickly.
  • It has made it easy to gather information from clients (Forms) as well as share public documents (privacy/sharing settings), which has saved the company money on other software.
  • We have also saved money on call forwarding software by using Google Voice.
  • Switching from Dropbox to Google Drive for storage saved us countless hours (and therefore labor costs) on asking for and waiting for verification something was the most up to date, finding documents, reviewing revisions, creating quick assigned tasks right within a document, etc.
The closest comparison to G Suite, specifically Drive, is Dropbox and Sharepoint. Sharepont is clunky and hard to use, and ended up costing us more time trying to use it then it saved us. While Dropbox was much better, it had a higher cost and less features than G Suite, and was still not as efficient.
8
Everyone in every role in my organization uses G Suite. From copywriters to marketing to operations and the cofounders. It’s crucial for everyone to be a part of it for the utmost efficiency.
We don’t have anyone to support G Suite because it doesn’t require it. It is user friendly and not complex even slightly. We’ve never had an issue that requires support of any kind in the years using it.
  • Cloud storage, document organization
  • Email
  • Gathering outside information in Forms
  • We’ve used other software that integrates with G Suite to quickly see real-time information in one place. From event attendee lists to mailing list subscribers we’ve synced outside software to various Google Sheets to make the info easy for everyone to view.
  • There are less obvious features in G Suite that we could likely use to make our processes even more robust and efficient. Features we don’t use much or at all are Jamboard, Slides, and Forms, all of which could be helpful to our teams.
There is no better solution for cloud storage and real time collaboration. The amount of features included in G Suite is unmatched and out of other things we’ve tried over the years, nothing comes close to being as great of a tool.
  • Real time collaboration on documents or spreadsheets.
  • Creating and managing a form and it’s responses.
  • Managing and customizing email.
  • Sharing documents and spreadsheets internally or publicly.
  • Reviewing revisions to documents and spreadsheets can be a little confusing to understand at first.
  • Remembering to share or unshare particular documents or spreadsheets as they are created can take some practice.
Yes
Their mobile interface works very well. It’s lacking in that you have to download multiple apps to use each piece (ie. a separate app for Drive, Docs, Sheets, Keep, etc) but overall each of them work flawlessly.
Everything within G suite is incredibly user friendly. Nothing is complicated to setup or use regularly and all features are relatively intuitive.
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