Social and Spot Risk before it overtakes you!
We currently use Gainsight as a method to track customer engagement and identify risks as well as account health scoring. Using Gainsight …
Starting at $2,500 Per Company Per Month
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What is Gainsight CS?
Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses…
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Popular Features
- Integration with Salesforce.com (204)7.979%
- Automated workflow (208)7.878%
- Customer health scoring (210)6.969%
- Dashboards (212)6.767%
Reviewer Pros & Cons
Pricing
Subscription
$2,500
Cloud
Per Company Per Month
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://www.gainsight.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Gainsight CS?
Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur, and Box use Gainsight at www.gainsight.com.
Gainsight CS Features
Customer Data Extraction / Integration Features
- Supported: Product usage
- Supported: Help desk / support tickets
- Supported: Online customer community
- Supported: Billing
- Supported: Marketing emails
Customer Success Management Features
- Supported: NPS surveys
- Supported: Sponsor tracking
- Supported: Customer profiles
- Supported: Automated workflow
- Supported: Internal collaboration
- Supported: Customer health scoring
- Supported: Customer segmentation
CSM Reporting & Analytics Features
- Supported: Customer health trends
- Supported: Engagement analytics
- Supported: Revenue forecasting
- Supported: Dashboards
- Supported: Customer lifetime value
- Supported: Churn rate
Security Features
- Supported: Role-based user permissions
Platform & Infrastructure Features
- Supported: API
- Supported: Integration with Salesforce.com
- Supported: Integration with Marketo
- Supported: Integration with Eloqua
Additional Features
- Supported: 360 Customer View
- Supported: Cockpit
- Supported: Timeline
- Supported: Success Plan
- Supported: In-product best practices library of resources
Gainsight CS Screenshots
Gainsight CS Integrations
- HubSpot Marketing Hub
- Oracle CRM duplicate
- SAP CRM discontinued
- NetSuite ERP
- Zoho CRM
- Pipedrive
- Slack
- SurveyMonkey
- Twilio Segment
- Mixpanel
- Google Analytics
- Zendesk Suite
- G2 for Buyers
- Planview AdaptiveWork
- Influitive
- Learndot
- Boomi
- MindTouch
- Microsoft Dynamics 365
- CaliberMind
- Salesforce
- Infor
- Sugar CRM
- Tableau
- Outlook
- Gmail
- Azugua
- Point of Reference
- RO Innovation
- Salesforce Pardot
- HelpDocs
- Electron
Gainsight CS Competitors
Gainsight CS Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Security |
Gainsight CS Downloadables
Frequently Asked Questions
Reviewers rate Product usage highest, with a score of 8.5.
The most common users of Gainsight CS are from Mid-sized Companies (51-1,000 employees).
Gainsight CS Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 10% |
| Mid-Size Companies (51-500 employees) | 60% |
| Enterprises (more than 500 employees) | 30% |
Comparisons
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Reviews and Ratings
(447)Attribute Ratings
Reviews
(1-25 of 218)Companies can't remove reviews or game the system. Here's why
December 05, 2023
Social and Spot Risk before it overtakes you!
- High return on investment in being able to socialize and share risk points as well as notes
- Makes it easy(er) to spot risk in accounts before it gets out of control
December 04, 2023
Gainsight CS - Still the best CSM Tool Out There
- Getting in front of trouble customers to try and drive engagement
- A source of truth for other CSM's taking over an account to see activity and trends
- A helpful tool to show customers their activity
September 26, 2023
Strategic Services review of GS
- GS has allowed us to predict and track renewal sentiment
September 26, 2023
Gainsight: A Robust and Customizable Platform & Great Partners to Help you Drive Success
- No metrics yet, but we have improved our at-risk customers by identifying risks earlier via our automated health score and with our Gainsight approved mitigation workflow, CSMs and leaders have better discipline with mitigation efforts and sharing at-risk customers across the org so other teams can step in and assist
September 21, 2023
Great Tool for Customer Success
- ROI
- Customer Health
- Renewal Forcasting
September 20, 2023
Gainsight is worth all the hype.
- Gainsight has allowed us to consolidate our tool stack
- We have seen a return using Adoption Explorer to automate alerting for drops in usage which was a time suck for my team before
September 20, 2023
Highly Recommend Gainsight for all CS Organizations!
- Allowed for a proactive approach as opposed to a reactive approach to customer data.
- Centralized Customer Data.
- Saved ARR & "Surprise Churn".
September 18, 2023
The gold standard of CS platforms.
- Allows us to identify at-risk accounts and be proactive in reducing churn.
- Easy identification of advocates for improving performance on Gartner, G2, and NPS.
- CSMs can view day-to-day use as "overhead".
September 18, 2023
Gainsight is the CS Tool that I would Recommend for any organization looking to improve automation.
- Positive reporting for business decisions.
- Freeing CSMs through automated tasks.
September 01, 2023
Gainsight is the future of customer success
- Increase in the retention rates.
- Higher renewal rates.
- More up-sell and cross-sell opportunities.
December 23, 2022
Long time Gainsight CS user, and I'm still a fan years later!
Score 9 out of 10
Vetted Review
Verified User
- We increase account coverage by more than 20% through the tools within Gainsight CS to generate actions for our CSMs to prioritize accounts.
- Now that we are using Success Plans, we are seeing 65-75% of customer outcomes realized within a 12-month period. This was something we weren't able to track before.
June 30, 2022
Success with Gainsight
- Increase efficiency working with clients
- Lower CSM turnover
- Identifying clients that may be at risk based on product usage
September 29, 2021
Helpful for understanding customers and gauge their health
- While the ROI is hard to calculate, we know this is helping us keep our customers happy.
- We seem to have experienced an increase in renewals.
- The user interface and information are intuitive and easy to read/understand.
April 25, 2021
Gainsight for Customer Success!
- It does require a special skillset to manage but once it is set up the right way, it is a powerful tool for CSMs and management.
- It makes it easier for users to understand the health of a given account and hence prioritize which customers need more attention to avoid churn.
- It reduced storage consumption that was in Salesforce.
February 18, 2020
A good way to help your organization see more with your customers
- Identify churn risk customers.
- Create visibility into team metrics.
January 14, 2020
Just honest.
- boost efficiency
- Increase upsell
January 08, 2020
Gainsight - The Best Way to Organize Customer Success Teams
- Easier to present ROI to customer.
- Helpful in building our business reviews (i.e. dashboards, graphs and overall reporting suite).
January 08, 2020
Gaining true Insights into your Business.
- Health scores have been used to create a campaign to help the lowest scores reach our highest level. One team has a goal of 85 % green by the end of each month. These are newly ported offices.
- Upsell opportunity are shown, and graphs are shown for each employees successful efforts.
January 07, 2020
Team Gainsight!!
- We are able to see customer health at a glance and know which offices to reach out to first.
- We are able to see details of what is driving that score up or down so that we know what we need to help with.
December 03, 2019
Gainsight -- We really like you
- Boost employee efficiency particularly with our high volume Implementation Specialists
- Measure and track NPS for CSAT
- Track associate KPIs
October 28, 2019
Gainsight an Asset for Scaling CSM Team
- More efficiency across CSM team - able to manage more accounts/higher revenue with addition and adoption of Gainsight functionality
- Better reporting metrics with integration capabilities that give us a more holistic look at our customer base across multiple data points
- Ability to build and store playbooks that can be leveraged by the CSM team in order to most effectively manage their customer-base
October 23, 2019
A great tool for scaling your Success organization.
- We use Gainsight to improve retention and boost employee efficiency. It is the key tool in allowing us to scale globally and grow 40% YOY.
- All of our Customer Success Plans are now in Gainsight - no longer in Excel / tagged in SFDC and out of date.
- Transparency in account health
October 22, 2019
Finally a product built by company that understands CSMs
- Faster client Onboarding
- Risk Mitigation
- Standardized operations
October 22, 2019
Good CS Platform
- Improved saves of at-risk accounts
- Improved upsell opportunities
- Increase ARR per CSM