Gainsight PX Reviews and Ratings

Use Cases and Deployment Scope

In our organization, We use Gainsight PX to launch in app engagements with in our products. We also use Gainsight PX to link to other resources we have internally for our customers.

Likelihood to Recommend

I think I am likely to recommend Gainsight PX to a colleague because, in my experience, Gainsight PX makes information and engagements easy for our customers to be right at their fingertips in the application.

Use Cases and Deployment Scope

Tracking user actions inside our products. Utilizing the knowledge base and in app guides to direct the user throughout the product, introduce new features, and highlight key features. Conducting in application surveys to gather feedback.

Likelihood to Recommend

It’s a robust tool that allows you to easily map and track key features and actions within your products. It also allows for in app communications to help guide the user through the path you want them to follow. The ability to connect with Gainsight CS also allows you to leverage that data to drive actions for the account team, incorporate it in health scoring, and use it to trigger digital programs. You do need a well thought out strategy for management of the platform, the data and how you will use it.

Use Cases and Deployment Scope

The CS reps at my company use it to track communication, risk, escalations, and other metrics for our team/clients. It helps keep all the information from the sales force, zoom meetings, emails, and phone calls in one place and allows us to track metrics and KPIs better. It also allows us to see our CTA's and Salesforce cases and pull reports based on what products our clients are using currently.

Likelihood to Recommend

I think that, overall, it is a good product, and I wish our entire organization had used it. My feedback is that I want to, on a company's timeline, we could filter out the emails from our marketing department or any mass communication that was sent out to make it easier to find direct communication between customer success and the client.

Use Cases and Deployment Scope

Gainsight PX helped us to understand what our users are visiting the most in our tool, which are the most active users, and in what regions, etc. We publish all our engagements through Gainsight PX, and it is super user-friendly. Plus, we have our NPS here, and the Customer Success team is now contacting our clients based on customer feedback. We are now in the process of analyzing our MasterBot data to understand more about our clients' needs, etc.

Likelihood to Recommend

Gainsight PX makes my life easier. All data is available in one place. We can create amazing dashboards with different filters based on the information we need. Plus is super user-friendly and we have Gainsight PX assistance if we don't understand something. Our PX CSM is always supporting us with any question or special request we have.

Use Cases and Deployment Scope

We use Gainsight PX to measure and optimize customer experience and engagement across our website, mobile app, and other digital channels, from onboarding to retention. It helps us identify areas of improvement and develop strategies to improve customer engagement and satisfaction.

Likelihood to Recommend

Gainsight PX is well suited for companies that are looking to measure customer engagement, usage, and adoption of their products and services. It is also well suited for companies that are looking to gain insights into customer behavior and preferences. Gainsight PX can be used to track customer journeys and measure customer satisfaction.

On the other hand, Gainsight PX is less appropriate for companies that are looking to measure sales performance or customer lifetime value. It is also not well suited for companies that are looking to measure customer retention or customer churn.

Use Cases and Deployment Scope

User analytics primarily. What features are being used? How frequently? Who is using them? The ability to launch in-app engagements and release notes and target them to different environments has been a considerable time saver and increased my productivity significantly. Also targeted in-app surveys have been a great way to collect and analyze product feedback.

Likelihood to Recommend

As a PM that had limited product usage analytics and no automated method of communicating to users in-app the Gainsight PX engagement options are a god-send. Configuring targeted pop-ups, survey and release notes has made me incredibly efficient. The feature KPI dashboard option they recently adding is simple to configure and allowed me to create a high level product usage dashboard I can share with executives in minutes.

The only scenario I would say it's not appropriate would be to try and replace a survey specific software tool with their in app survey engagements. Although it suits my needs I would say it's not robust enough for full blown product surveys.

Use Cases and Deployment Scope

We wanted to understand how the customers were interacting with our application on top of other measure such WAU and retention. Gainsight PX also provided an out of the box guest engagement solution that allowed us to build unique messaging and onboarding experiences based customer persona in the application itself and via email.

Likelihood to Recommend

Gainsight PX is perfect for understanding how many users, types of user and their respective journey through the application or website. Gainsight is easy to use and understand with minimal effort to setup. It is also great for an out of the box solution for a knowledge base and customer engagement

Use Cases and Deployment Scope

Gainsight PX gives me detailed insight of clients using trial accounts grouped by features and days. This information is very helpful for us to have a contextual conversation.

Likelihood to Recommend

Gainsight PX is helping us day by day for our sales/account management team to keep a check on client's product usage and then have a relevant conversation whether it is regarding sales or sevice.

Use Cases and Deployment Scope

It is integrated with our flagship product Aurigo Masterworks. We use it to know the modules and web page sequence analytics that are frequently used by our customers in order to focus on those areas to decrease clicks. The scope of our use case is customer engagement and product enhancement based on the analysis.

Likelihood to Recommend

We suited for getting customer usage analytics in order to develop your product in that direction. It also helps you to get information related to where the user is taking huge number of clicks to reach to the destination he wants. Some views on dashboard can not be filtered hence needs improvement.

Use Cases and Deployment Scope

Gainsight PX helps the organisation develop a roadmap to enhance customer engagement and to improve the conversion rates. It accurately addresses the major problem of not having customer feedback or engagement rate. Direct feedbacks from customers help understand the rationale behind drop-offs and helps mitigate them. My personal use case is to analyse the data from the software, generate reports and provide them to the growth and business team.

Likelihood to Recommend

Gainsight PX is very well suited if you want to collect in-product embedded user feedback and know how users react to the products and what do they wish for. It has very excellent (although time taking) CRM integration. Only if you are expecting deep learning or AI capabilities, then this is not the thing to go for.