Social and Spot Risk before it overtakes you!
We currently use Gainsight as a method to track customer engagement and identify risks as well as account health scoring. Using Gainsight …
Starting at $2,500 Per Company Per Month
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What is Gainsight CS?
Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses…
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Popular Features
- Integration with Salesforce.com (204)7.979%
- Automated workflow (208)7.878%
- Customer health scoring (210)6.969%
- Dashboards (212)6.767%
Reviewer Pros & Cons
Pricing
Subscription
$2,500
Cloud
Per Company Per Month
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://www.gainsight.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Gainsight CS?
Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur, and Box use Gainsight at www.gainsight.com.
Gainsight CS Features
Customer Data Extraction / Integration Features
- Supported: Product usage
- Supported: Help desk / support tickets
- Supported: Online customer community
- Supported: Billing
- Supported: Marketing emails
Customer Success Management Features
- Supported: NPS surveys
- Supported: Sponsor tracking
- Supported: Customer profiles
- Supported: Automated workflow
- Supported: Internal collaboration
- Supported: Customer health scoring
- Supported: Customer segmentation
CSM Reporting & Analytics Features
- Supported: Customer health trends
- Supported: Engagement analytics
- Supported: Revenue forecasting
- Supported: Dashboards
- Supported: Customer lifetime value
- Supported: Churn rate
Security Features
- Supported: Role-based user permissions
Platform & Infrastructure Features
- Supported: API
- Supported: Integration with Salesforce.com
- Supported: Integration with Marketo
- Supported: Integration with Eloqua
Additional Features
- Supported: 360 Customer View
- Supported: Cockpit
- Supported: Timeline
- Supported: Success Plan
- Supported: In-product best practices library of resources
Gainsight CS Screenshots
Gainsight CS Integrations
- HubSpot Marketing Hub
- Oracle CRM duplicate
- SAP CRM discontinued
- NetSuite ERP
- Zoho CRM
- Pipedrive
- Slack
- SurveyMonkey
- Twilio Segment
- Mixpanel
- Google Analytics
- Zendesk Suite
- G2 for Buyers
- Planview AdaptiveWork
- Influitive
- Learndot
- Boomi
- MindTouch
- Microsoft Dynamics 365
- CaliberMind
- Salesforce
- Infor
- Sugar CRM
- Tableau
- Outlook
- Gmail
- Azugua
- Point of Reference
- RO Innovation
- Salesforce Pardot
- HelpDocs
- Electron
Gainsight CS Competitors
Gainsight CS Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Security |
Gainsight CS Downloadables
Frequently Asked Questions
Reviewers rate Product usage highest, with a score of 8.5.
The most common users of Gainsight CS are from Mid-sized Companies (51-1,000 employees).
Gainsight CS Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 10% |
| Mid-Size Companies (51-500 employees) | 60% |
| Enterprises (more than 500 employees) | 30% |
Comparisons
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Reviews and Ratings
(447)Attribute Ratings
Reviews
(51-75 of 141)Companies can't remove reviews or game the system. Here's why
August 31, 2018
Gainsight Review
August 31, 2018
Gainsight - thought leader in Customer Success Software
Gainsight are the thought leaders in the CS space and have a strong European presence, something we were looking for.
Was not involved in the selection process.
August 22, 2018
Gainsight enables CS teams to become more efficient!
I haven't used any tool that would be a competitor to Gainsight.
August 22, 2018
Early days
Customer Success - It had less functionality than Gainsight and was extremely difficult to customise. Gainsight feels more scaleable and feature rich.
August 21, 2018
Gainsight review - 300+ Client Success Manager group
GS is still the best product I've seen for doing what we use it for. I can see how certain aspects of the Lightning system could accomplish certain things we use GS for, but not everything, and certainly not as fully fleshed out. For the time being, I can't see how anything else in this space can compare to what we've experienced so far with GS.
June 07, 2018
Gainsight is truly helpful
We chose Gainsight because of the seamless integration with Salesforce and the reviews we had from other users describing the great customer experience provided by Gainsight, which has lived up to the hype.
April 12, 2018
Get fired up about Gainsight.
Score 9 out of 10
Vetted Review
Verified User
- None
NA, we didn't look at any other products like GS.
April 11, 2018
Peak 10 enters into Gainsight bliss
I have not used a similar product. We have tried to piece together homegrown tools that we have used internally.
April 10, 2018
Gain Sight on Client Data with Gainsight!
Score 10 out of 10
Vetted Review
Verified User
Way better ease of use and automated. Other platforms wait for us to act and then provide data, Gainsight speaks to you and the experiece is way more enlightening
April 10, 2018
Gainsight is the only way to go!
Score 10 out of 10
Vetted Review
Verified User
April 05, 2018
Vice President, Customer Success
Score 10 out of 10
Vetted Review
Verified User
Gainsight has more of a presence in the CSM industry and their culture was a much better match for us.
February 22, 2018
Gainsight: Baby is crawling already at 3 months
January 26, 2018
More power than we were ready for
- DIY
Our alternative to Gainsight was to try to configure SFDC to do what we needed. Through our evaluation, we determined that leveraging Gainsight's expertise in Customer Success would be of tremendous value as we stood up a new Customer Success team.
November 07, 2017
Gainsight — Makes My OCD SO Happy
- Wunderlist and Evernote
The aforementioned tools are great but very segmented. Gainsight allows you to leverage info from Salesforce while creating account based tasks for yourself and keeping all of your information relevant to the account in one place.
November 03, 2017
Gainsight - Great for Operationalizing Customer Lifecycle
- Intercom
We are currently evaluating Intercom in addition to Gainsight for customer marketing for non-managed accounts. Intercom provides much more robust customer communication tools (in-product messaging and chat, email branching logic and segmentation, app support), but we would still use Gainsight to manage our CSM workflow and manage 1:1 communications to our customers.
November 02, 2017
My learning curve with Gainsight
October 31, 2017
Great for managing a large book of business!
I'm not sure what alternatives are out there (we weren't using anything similar prior to GS)
October 31, 2017
Gainsight helpful for both Services and Sales organization
October 31, 2017
Gainsight is worth its weight in gold
SO MUCH BETTER!!!
October 31, 2017
Gainsight or Bust
Many within the business had looked at other tools, but other tools were not a part of the decision making process. Other applications in the space honestly aren't a comparison to Gainsight. For us, it was a matter or Gainsight or nothing. Now that we have it, we can't imagine operating without it. It is that valuable.
October 27, 2017
A CSM's dream tool
Salesforce has more sections for customer notes, use cases, etc.
October 26, 2017
Great Tool
I have the most experience with Salesforce. Gainsight is similar in a sense, but still has a long way to go in terms of integrations and customized reporting capabilities.
October 26, 2017