Social and Spot Risk before it overtakes you!
We currently use Gainsight as a method to track customer engagement and identify risks as well as account health scoring. Using Gainsight …
Starting at $2,500 Per Company Per Month
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What is Gainsight CS?
Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses…
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Popular Features
- Integration with Salesforce.com (204)7.979%
- Automated workflow (208)7.878%
- Customer health scoring (210)6.969%
- Dashboards (212)6.767%
Reviewer Pros & Cons
Pricing
Subscription
$2,500
Cloud
Per Company Per Month
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://www.gainsight.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Gainsight CS?
Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur, and Box use Gainsight at www.gainsight.com.
Gainsight CS Features
Customer Data Extraction / Integration Features
- Supported: Product usage
- Supported: Help desk / support tickets
- Supported: Online customer community
- Supported: Billing
- Supported: Marketing emails
Customer Success Management Features
- Supported: NPS surveys
- Supported: Sponsor tracking
- Supported: Customer profiles
- Supported: Automated workflow
- Supported: Internal collaboration
- Supported: Customer health scoring
- Supported: Customer segmentation
CSM Reporting & Analytics Features
- Supported: Customer health trends
- Supported: Engagement analytics
- Supported: Revenue forecasting
- Supported: Dashboards
- Supported: Customer lifetime value
- Supported: Churn rate
Security Features
- Supported: Role-based user permissions
Platform & Infrastructure Features
- Supported: API
- Supported: Integration with Salesforce.com
- Supported: Integration with Marketo
- Supported: Integration with Eloqua
Additional Features
- Supported: 360 Customer View
- Supported: Cockpit
- Supported: Timeline
- Supported: Success Plan
- Supported: In-product best practices library of resources
Gainsight CS Screenshots
Gainsight CS Integrations
- HubSpot Marketing Hub
- Oracle CRM duplicate
- SAP CRM discontinued
- NetSuite ERP
- Zoho CRM
- Pipedrive
- Slack
- SurveyMonkey
- Twilio Segment
- Mixpanel
- Google Analytics
- Zendesk Suite
- G2 for Buyers
- Planview AdaptiveWork
- Influitive
- Learndot
- Boomi
- MindTouch
- Microsoft Dynamics 365
- CaliberMind
- Salesforce
- Infor
- Sugar CRM
- Tableau
- Outlook
- Gmail
- Azugua
- Point of Reference
- RO Innovation
- Salesforce Pardot
- HelpDocs
- Electron
Gainsight CS Competitors
Gainsight CS Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Security |
Gainsight CS Downloadables
Frequently Asked Questions
Reviewers rate Product usage highest, with a score of 8.5.
The most common users of Gainsight CS are from Mid-sized Companies (51-1,000 employees).
Gainsight CS Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 10% |
| Mid-Size Companies (51-500 employees) | 60% |
| Enterprises (more than 500 employees) | 30% |
Comparisons
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Reviews and Ratings
(447)Attribute Ratings
Reviews
(1-25 of 30)Companies can't remove reviews or game the system. Here's why
August 16, 2019
Use your Brainsight, get Gainsight
We've leveraged all those tools and found them all very valuable. An active user community and robust set of training resources is indispensable with such a complex product. We also attended the Pulse conference recently and it was a great mix of fun and learning, with a number of great speakers and of course VANILLA ICE!
August 21, 2018
Gainsight review - 300+ Client Success Manager group
I also use the support site frequently to catch up on features we may not be using, or are under-utilizing. The company blog, along with videos and webinars, are extremely helpful too. I love being able to read from GS company leaders their perspective on how to use certain tools and processes. I also like that those posts tend to be accompanied by relevant resources and plug-and-play downloads. I have recently joined the CS Slack channel, and have enjoyed that so far.
January 26, 2018
More power than we were ready for
The Gainsight community page is among the best I've encountered. Users are vey active on the site. I post there often looking for ideas or recommending functionality in the product. I get lots of ideas from other users, and from Gainsight employees, and my feature requests always get a response from Gainsight. The Pulse conference is world-class. I attended in 2016 and got tremendous value from the sessions, and from networking with others in the Customer Success community.
August 09, 2017
Gainsight will change the way you see customers.
I don't know what to say other than they are great. I haven't referenced them in over a year, but I doubt they went down in value. :) Keep it up team!
August 01, 2017
Feel the Pulse of your Clients
I've attended one local Pulse event since I'm an admin of Gainsight it was not very useful for myself. However, one of my CSMs attends and has said it is very helpful. I do find their online documentation very useful and a place I explore before opening a support ticket with them.
July 25, 2017
Love GainSight!
Yes, they are pretty helpful! I haven't been to Pulse events yet, but have explored the user groups and university stuff and found them immensely helpful.
July 25, 2017
The Joy of Working with Gainsight
Pulse is an amazing event. There are so many opportunities to network with like-minded professionals with similar challenges and objectives. There are numerous excellent presentations, seminars and panel discussions to attend, and best of all, it is fun. The user groups are great as well, usually run by passionate advocates, they are packed with great ideas, suggestions and best practices.
June 07, 2017
Great for new and growing CS teams!
My favorite is Pulse. I always walk away with plenty of ideas, awesome networking, and topics for team meetings. We are an advanced CSM organization so some of the content is validation of what we already do as well as good reminders of the basics we need to revisit. Always a blast and I look forward to it every year.
March 30, 2017
Gainsight - Customer Success Efficiency Tool
I myself haven't ventured into this area as of yet. However, my company is sending multiple people to Pulse. I would expect that I would take a ton of ideas and information back to my team from that event. I would especially be interested in a user group in my area (Northern CA). I think talking with other GS clients on best practices would be especially helpful.
March 24, 2017
You Get What You Give
The Gainsight user group Community is very valuable. You can see/discuss product enhancements, learn best practices, network with other CS pros, learn about upcoming releases, watch how-to videos, etc. We have not yet used CSU but I'm intrigued. I sent 4 people to Pulse last year and they said it was an excellent learning venue. I'm sending 3 people this year.
March 24, 2017
A review from an average user
I don't do the pulse events but I know others do and like them. The CSU is great for finding answers to almost everything, when I don't find an answer the support team is super helpful and responsive.
March 24, 2017
Success with Gainsight
Score 9 out of 10
Vetted Review
Verified User
We went through some CS University classes. Some of our team has attended Pulse and the feedback was strong.
March 24, 2017
Manual CTA Usage Review
Pulse last year was great and attending again next year. Sometimes we leverage the articles published.
I haven't used the user groups yet. The CS University is a good idea. It's average in terms of quality. The videos/slides are not well done. I've been to Pulse. I think it's good to get to at least once. It's not an event I'd recommend attending every year as the materials don't change much year over year. If you're there to network, that's a different story.
March 20, 2017
Gainsight - Our Journey to Visibility and Scalability
They seem great! I attended a few webinars and like them a lot. Very professional and on point.
I wish I had more time.
I know that our SF Admin that is in charge of GS also managed to find valuable information in the community posts.
I really hope to visit "Pulse" in the future!
I wish I had more time.
I know that our SF Admin that is in charge of GS also managed to find valuable information in the community posts.
I really hope to visit "Pulse" in the future!
I attended the CCO Summit. My team is also attending PULSE.
March 17, 2017
Gainsight Review
This will be my first year attending Pulse. I took the free admin course after administering Gainsight for several months so I did not find it super beneficial but could see how it would be useful for an admin starting out.
March 17, 2017
Great for making CSMs more proactive and getting insight into customer behavior, but you're in for a lot of work
I do not leverage these resources. However, I went to Success Express in 2014 and found it useful.
March 17, 2017
Getting To Know You...
We attend Pulse and find it very informative and energizing.
March 17, 2017
Gainsight Review
User group and Pulse are very valuable!
March 16, 2017
Gainsight is a great customer success tool
I use the Gainsight community for support questions often and really value that the Product Team is active within the forums. It makes me feel as if my voice and requests are being heard.
March 15, 2017
New Customer to Gainsight
The Gainsight Community has been a great help as the Gainsight administrator. I often search the community to review other clients' experience with functionality and for tips to optimize how we're utilizing Gainsight. I've been able to attend Pulse as a customer who just signed and had not gone live last year to this year where I look forward to attending Pulse as a live customer with more insight and knowledge to aid in my discussions and sessions.
March 15, 2017
Does not disappoint!
Our CS operations team uses the community extensively to gain ideas, learn best practices or identify product features that can help our business. The response and support from both Gainsight and community members are a reason that we continue to use the community as a trusted reference source. We haven't use Customer Success University yet. Some of our team spent some time at Pulse last year and gave it very high marks for the value of the content and sessions.
March 15, 2017
Gainsight Review
Have used CS University, Pulse and Gainsight community. I think they are good resources but would like more 1:1 time.
March 15, 2017
So far so good with Gainsight.
The user groups have been helpful and the University was a key part of getting up to speed. This May will be my first time attending Pulse.