Social and Spot Risk before it overtakes you!
We currently use Gainsight as a method to track customer engagement and identify risks as well as account health scoring. Using Gainsight …
Starting at $2,500 Per Company Per Month
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What is Gainsight CS?
Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses…
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Popular Features
- Integration with Salesforce.com (204)7.979%
- Automated workflow (208)7.878%
- Customer health scoring (210)6.969%
- Dashboards (212)6.767%
Reviewer Pros & Cons
Pricing
Subscription
$2,500
Cloud
Per Company Per Month
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://www.gainsight.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Gainsight CS?
Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur, and Box use Gainsight at www.gainsight.com.
Gainsight CS Features
Customer Data Extraction / Integration Features
- Supported: Product usage
- Supported: Help desk / support tickets
- Supported: Online customer community
- Supported: Billing
- Supported: Marketing emails
Customer Success Management Features
- Supported: NPS surveys
- Supported: Sponsor tracking
- Supported: Customer profiles
- Supported: Automated workflow
- Supported: Internal collaboration
- Supported: Customer health scoring
- Supported: Customer segmentation
CSM Reporting & Analytics Features
- Supported: Customer health trends
- Supported: Engagement analytics
- Supported: Revenue forecasting
- Supported: Dashboards
- Supported: Customer lifetime value
- Supported: Churn rate
Security Features
- Supported: Role-based user permissions
Platform & Infrastructure Features
- Supported: API
- Supported: Integration with Salesforce.com
- Supported: Integration with Marketo
- Supported: Integration with Eloqua
Additional Features
- Supported: 360 Customer View
- Supported: Cockpit
- Supported: Timeline
- Supported: Success Plan
- Supported: In-product best practices library of resources
Gainsight CS Screenshots
Gainsight CS Integrations
- HubSpot Marketing Hub
- Oracle CRM duplicate
- SAP CRM discontinued
- NetSuite ERP
- Zoho CRM
- Pipedrive
- Slack
- SurveyMonkey
- Twilio Segment
- Mixpanel
- Google Analytics
- Zendesk Suite
- G2 for Buyers
- Planview AdaptiveWork
- Influitive
- Learndot
- Boomi
- MindTouch
- Microsoft Dynamics 365
- CaliberMind
- Salesforce
- Infor
- Sugar CRM
- Tableau
- Outlook
- Gmail
- Azugua
- Point of Reference
- RO Innovation
- Salesforce Pardot
- HelpDocs
- Electron
Gainsight CS Competitors
Gainsight CS Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Security |
Gainsight CS Downloadables
Frequently Asked Questions
Reviewers rate Product usage highest, with a score of 8.5.
The most common users of Gainsight CS are from Mid-sized Companies (51-1,000 employees).
Gainsight CS Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 10% |
| Mid-Size Companies (51-500 employees) | 60% |
| Enterprises (more than 500 employees) | 30% |
Comparisons
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Reviews and Ratings
(447)Attribute Ratings
Reviews
(51-75 of 114)Companies can't remove reviews or game the system. Here's why
November 30, 2018
Gainsight is a really useful customer management tool
Execs at our business typically use the Summary and Timeline features - it's very important and one of the reasons we invest in the technology.
Very important and with the dashboards it allows us to give them the level of clarity required. Then if they feel necessary they can drill down.
November 30, 2018
Gainsight Review
I don't work directly with the group who provides this information to executives, however, I can see how this would provide very real insight and transparency into the stats an organization keeps on their clients and how we as a group (CSMs) are doing.
November 30, 2018
The powerful tool that is Gainsight
This is something of growing importance to us. Traditionally, this has not been something that we worried about, but our senior leaders have a growing interest. I feel that within the next year we will need to create and utilize processes to keep our executives aware of key accounts. I know that Gainsight has the tools to help us in this area.
November 29, 2018
Keep your fingers on the pulse of your customers with Gainsight
Annual Recurring Revenue is the most important success metric for a SaaS organization. Gainsight provides insight into the customer experience from a granular account level view to a high-level overall business segment view for the C-suite. Customer Success managers are prompted with individual account level tasks while more senior managers and executives incorporate dashboards into their weekly routines to have real-time insight into the accounts delivering the ARR.
November 27, 2018
Gainsight Takes the Guessing out of Customer Success
Extremely important for our executives to have visibility into an account. Our executives meet regularly with executives in our customer accounts and visibility into the information Gainsight holds is very important. They all use Gainsight Sally quite a bit on the road for quick insights. Gainsight is also very helpful during conference season when running into a customer unexpectedly and needing a quick download on what has been going on with the account recently.
November 27, 2018
Gainsight - Consolidated Customer Insights
Our executives do not have access to Gainsight and do not use it in any capacity. We have created an executive dashboard that is shared with them, but they do not look at it.
November 27, 2018
(Almost) One Year as the Gainsight Administrator
We have executive dashboards that show health scores, outstanding tickets, and client lifecycle stages.
November 27, 2018
My insights start with Gainsight
Our organization requires customer reporting for all facets of our business. Customer success metrics help the executives understand where there is risk, where we are under pacing on time to value, and where we have risk in our customer base.
We provide the executives the reports directly out of Gainsight to help them understand these metrics, and using the software makes it very easy to get a day/month /quarterly view of the business.
We provide the executives the reports directly out of Gainsight to help them understand these metrics, and using the software makes it very easy to get a day/month /quarterly view of the business.
October 17, 2018
Gainsight is Great!
Visibility is extremely important as we need to be able to check the pulse of the customer at any given time. Gainsight allows us to create scorecards for customers so we can prioritize which customers may need some extra love. We can also review account management and how they are working with their customers to ensure renewals and outreach are being addressed.
September 17, 2018
Gain more with Gainsight
Customer Focus is our number one initiative. Each week at our Executive meetings our Gainsight dashboards are shown, our ELT is incredibly involved and supportive in making sure our customers are taken care of. Gainsight helps us provide real time customer temps to our leadership.
September 04, 2018
Gainsight is by far the BEST CSM solution out there!
Reporting at my company is typically held within the operations and the VP levels. We are owned by a Private Equity and the Executive team doesn't have access into Gainsight but we do share our insights and current issues within the customer base. We use certain reports to display trends but that's as far as the executive team gets visibility.
September 04, 2018
Gainsight is a powerful tool to dive in to the details on a customer and get a high-level view of your customer base
It's extremely important. We are a very customer-36focused organization. We have started sharing 360 pages with them via an Executive program and our VP shares metrics from Gainsight with them, so accuracy is important.
September 04, 2018
A great tool with amazing people
This is an area we currently aren't leveraging Gainsight for, at least not well. Visibility into customer accounts is clearly critical for execs, but we have other SFDC reporting and dashboards set up that are leveraged today. We are in the process of creating an exec specific dashboard to track top accounts but are struggling to get them distributed. There is a strong legacy of SFDC reporting which makes execs using Gainsight for reporting challenging, as they don't use it for anything else - at least today. There is definitely a value prop. to have execs use Gainsight, but we're working through rep adoption first to have a more accurate system.
August 31, 2018
A New Users Point of View
While there are MANY features of the software and we are still rolling them out in stages, the most heavily used one by our Executive Team is Dashboard. Both on the Customer side and the Internal side. Being able to view customer Data the way they wish to see it - and the permission to lock it down so only certain people or groups have a view - is amazing. The internal dashboard is also handy - it shows various statistics like the use of the software, number of licenses, etc.
August 31, 2018
Gainsight Review
Today we do not extract anything from Gainsight to display for the executive team just yet. We will in the future.
August 31, 2018
Gainsight - thought leader in Customer Success Software
I use Gainsight dashboards for my monthly executive reporting as well as board reports.
August 31, 2018
Gainsight is worthy of your attention!
I am currently the only executive using the platform, and I am logged in and utilizing the platform as a standard part of my day. I access the information via dashboards at times, but am more often reviewing individual client profiles and reviewing custom reports and dashboards we have created to manage our business.
Extremely important. Ideally through dashboards but we also export (copy) data from dashboards to present as part of our on-going management reporting (and other exec level) deck.
It is very important for our Execs to look into customers in the case if the account is at risk and viewing their health/account overview.
August 23, 2018
Gainsight is Great!
Our executives use Gainsight at the widget level to view information on an account level. The account widget allows them to see everything they need to related to the account. This quick view is very helpful.
August 22, 2018
Gainsight - A great way to see ALL of your clients
Our exec team loves Gainsight. They have quick and seamless visibility into all of our clients. The dashboards give a sniff test into overall health, and can easily be expanded upon in the account level updates. As long as each user is updating their respective accounts, there are no surprises that arise due to Gainsight's ability to make data actionable.
Executive dashboards are the key, but we also do export and reporting at a higher level.
August 22, 2018
Gainsight Sets Client Success Up for Success!
We don't have executive dashboards set up, at this time.
August 22, 2018
Gainsight enables CS teams to become more efficient!
It is very important - on a monthly or quarterly basis, I export powerpoint from Gainsight's dashboards and share this information with the leadership team.