Social and Spot Risk before it overtakes you!
We currently use Gainsight as a method to track customer engagement and identify risks as well as account health scoring. Using Gainsight …
Starting at $2,500 Per Company Per Month
View PricingOverview
What is Gainsight CS?
Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Integration with Salesforce.com (204)7.979%
- Automated workflow (208)7.878%
- Customer health scoring (210)6.969%
- Dashboards (212)6.767%
Reviewer Pros & Cons
Pricing
Subscription
$2,500
Cloud
Per Company Per Month
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://www.gainsight.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Gainsight CS?
Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur, and Box use Gainsight at www.gainsight.com.
Gainsight CS Features
Customer Data Extraction / Integration Features
- Supported: Product usage
- Supported: Help desk / support tickets
- Supported: Online customer community
- Supported: Billing
- Supported: Marketing emails
Customer Success Management Features
- Supported: NPS surveys
- Supported: Sponsor tracking
- Supported: Customer profiles
- Supported: Automated workflow
- Supported: Internal collaboration
- Supported: Customer health scoring
- Supported: Customer segmentation
CSM Reporting & Analytics Features
- Supported: Customer health trends
- Supported: Engagement analytics
- Supported: Revenue forecasting
- Supported: Dashboards
- Supported: Customer lifetime value
- Supported: Churn rate
Security Features
- Supported: Role-based user permissions
Platform & Infrastructure Features
- Supported: API
- Supported: Integration with Salesforce.com
- Supported: Integration with Marketo
- Supported: Integration with Eloqua
Additional Features
- Supported: 360 Customer View
- Supported: Cockpit
- Supported: Timeline
- Supported: Success Plan
- Supported: In-product best practices library of resources
Gainsight CS Screenshots
Gainsight CS Integrations
- HubSpot Marketing Hub
- Oracle CRM duplicate
- SAP CRM discontinued
- NetSuite ERP
- Zoho CRM
- Pipedrive
- Slack
- SurveyMonkey
- Twilio Segment
- Mixpanel
- Google Analytics
- Zendesk Suite
- G2 for Buyers
- Planview AdaptiveWork
- Influitive
- Learndot
- Boomi
- MindTouch
- Microsoft Dynamics 365
- CaliberMind
- Salesforce
- Infor
- Sugar CRM
- Tableau
- Outlook
- Gmail
- Azugua
- Point of Reference
- RO Innovation
- Salesforce Pardot
- HelpDocs
- Electron
Gainsight CS Competitors
Gainsight CS Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Security |
Gainsight CS Downloadables
Frequently Asked Questions
Reviewers rate Product usage highest, with a score of 8.5.
The most common users of Gainsight CS are from Mid-sized Companies (51-1,000 employees).
Gainsight CS Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 10% |
| Mid-Size Companies (51-500 employees) | 60% |
| Enterprises (more than 500 employees) | 30% |
Comparisons
Compare with
Reviews and Ratings
(447)Attribute Ratings
Reviews
(26-50 of 76)Companies can't remove reviews or game the system. Here's why
We pull in data from Salesforce. We also connect with Eloqua for Joruney Orchestrator/marketing collaboration. We are evaluating an integration with Heap for data analytics as well as FinancialForce for project management collaboration and tracking
May 10, 2019
The timeline feature is incredibly valuable!
Salesforce
April 26, 2019
Take on the challenge, it is worth it.
The tech stack that we have is Salesforce, Mixpanel, and possibly Zendesk. It is so useful for our workflow-- our technology is based on social mentions, so when clients hit their limits, Gainsight triggers notifications which are crucial for good engagement.
Gainsight is connected to Salesforce, Gainsight PX and Zendesk. The integration to Salesforce is smooth as the product lives in Salesforce and the integration to Zendesk is great as well. However, the integration with Gainsight PX is not as easy as I thought, requires help from PX's developers and making changes is not as straightforward as I expected it to be.
April 18, 2019
Looking to increase your performance and customer relationships? Gainsight is for you!
We have S3 sources and Salesforce right now, both of them are great working with Gainsight and provide a lot of combined functionality to our internal users.
February 23, 2019
Gainsight: the best in class!
Currently only Salesforce but we plan to integrate with Atlassian and Netsuite.
February 22, 2019
Great tool for account managers and client success managers
Tableau, the software product itself, and Salesforce. This allows us to get a 360 understanding of how our clients are using the product and allow AMs to be more efficient and better manage and grow their accounts.
February 18, 2019
One of Gainsight's biggest fans!
We bring in data from SFDC and data warehouse. I've also used Marketo data and inputs from the support case management tool. This is all critical to telling the full customer story and defining our work.
February 13, 2019
Gainsight helps us know when our customers need help before our customers know they need help
Mixpanel feeds GS with product activity, and SF feeds GS with marketing / sales / account activity. Both integrations are very easy.
February 12, 2019
Gainsight: I dig it!
Salesforce, Cornerstone internal tool, Splunk that I know of. We use utilization data from our product to trigger CTAs to our CSMs to take action.
January 11, 2019
Gainsight is a thought leader and has the best software in the customer success space!
Salesforce, Eloqua, and we are hoping to integrate Learncore in the future.
January 11, 2019
Optimize your CS business with Gainsight
Salesforce, Zendesk and high level usage data. Helps pull together the full customer health picture. We do not share data from Gainsight to other systems currently.
We just implemented Zendesk and this integrates with Gainsight very well. We no longer have to import the case information, that data flows over automatically. We also use Google Analytics which is huge for us.
January 09, 2019
Gain productivity with Gainsight!
Salesforce is connected to Gainsight.
We connect Salesforce and our own Business Process Management software to have usage data. And we use Amazon S3 for other data sources. At the moment we are testing to integrate Jira to also have all support cases in Gainsight and enhance our Health Score with that information (e.g. open cases, critical bugs).
December 10, 2018
Gaining Momentum with Gainsight!
SFDC, Infulitive, MS365, NetSuite and Oracle.
This data integration is very powerful and if we didn't have it GS wouldn't be useful to us. The ease of use /integration is phenomenal.
December 07, 2018
Become more proactive with your Customer Success Teams
We received data from:
We are not pushing data to any other system other than Salesforce at this time.
We have rules to create metrics from all of this data and our workflows, programs and CTAS are based of positive of negative changes in this data.
- Zendesk
- Jira
- Zuora
- QuickBase
- Customer Platform
We are not pushing data to any other system other than Salesforce at this time.
We have rules to create metrics from all of this data and our workflows, programs and CTAS are based of positive of negative changes in this data.
December 07, 2018
Wide range of capabilities!
1. We have the main salesforce connection. This is ultimately where all the data gets stemmed through, no matter the source.
2. Financial and billing systems have been connected through salesforce and ultimately into gainsight for consumption
3. Product Usage data comes from our Big Data Lake into our data warehouse and through salesforce as well. - Provides us true usage of tailored metrics that we saw best for the business.
How does it impact workflow? Greatly impacts it positively. We can now use it as a basis for our rules, allowing our rules to be hyper specific.
2. Financial and billing systems have been connected through salesforce and ultimately into gainsight for consumption
3. Product Usage data comes from our Big Data Lake into our data warehouse and through salesforce as well. - Provides us true usage of tailored metrics that we saw best for the business.
How does it impact workflow? Greatly impacts it positively. We can now use it as a basis for our rules, allowing our rules to be hyper specific.
We have one of our products admin systems pushing usage data directly to Gainsight. Gainsight is also retrieving usage data .csv files into the S3 from another one of our databases. lastly it is integrated with SFDC.
December 07, 2018
Go with the obvious market leader in customer success
In: Each of our product lines. Salesforce.
Out: Marketo, WalkMe.
This lets us surface threats and opportunities and action them with humans and with email and in-app messaging.
Out: Marketo, WalkMe.
This lets us surface threats and opportunities and action them with humans and with email and in-app messaging.
December 07, 2018
Gainsight - Great for automation
Salesforce. Other data will be loaded via S3.
Just about all of our workflows are based on data pulled from Salesforce.
December 05, 2018
Benefits and Opportunities for Improvement with Gainsight for an On-prem Multi-product Company
Apart from SFDC, our support database has also been integrated to Gainsight. The ability to integrate various data sources is very important for a true 360 view of a customer, especially in bigger companies using a wide variety of systems.
December 02, 2018
Gainsight made our lives easier and happier
We are integrated directly to Salesforce, which is bi-directional. Many of our other systems integrate with Salesforce, which we then pull into Gainsight. We've looked into possibly adding additional data sources into Gainsight - such as Jira and our data from our online community.
November 30, 2018
First 6 months with Gainsight
SFDC, bi-directional data flows.
November 30, 2018
Gainsight is a really useful customer management tool
Salesforce is connected, which is imperative.