Gainsight Reviews

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379 Ratings
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Score 8.5 out of 100

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TrustRadius Top Rated for 2020

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Reviews (101-125 of 207)

Russell Gray | TrustRadius Reviewer
August 21, 2017

We can finally see with Gainsight

Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • We can do more with less headcount by using Gainsight. Our CSMs can manage a larger number of customer because of the automation and proactive notification functionality.
  • Our Growth & Renewals Account Executives receive immediate notification of accounts in an "overage" billing state. This allows us to consolidate those overages into a new contract more effectively, which saves our customers money.
  • Lifecycle management has made it possible for us to be sure we are contacting customers at relevant touchpoints. This helps our customers be more successful with our tool and ensures they feel supported.
Read Russell Gray's full review
Rohit Kapoor | TrustRadius Reviewer
July 25, 2017

Love GainSight!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Improved efficiency of reporting on customer metrics
  • Helped track customer usage trends easily and better
  • Helped consolidate information from different sources to take a complete decision
Read Rohit Kapoor's full review
Sierra Pesek | TrustRadius Reviewer
March 24, 2017

Manual CTA Usage Review

Score 5 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Tracking adherence to customer lifecycle engagement
  • Activity tracking by type
  • Proving value/ROI of CEM (CSM) organization - helping us prove business case to add headcount
Read Sierra Pesek's full review
Domenic Armano | TrustRadius Reviewer
March 15, 2017

Does not disappoint!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Gainsight has helped us boost retention by 5%
  • Gainsight has helped us boost employee efficiency by allowing our CSMs to grow account load by 40%
  • Gainsight has improved inter-company risk management processes thus allowing us to get ahead of critical customer issues.
Read Domenic Armano's full review

Feature Scorecard Summary

Role-based user permissions (156)
API (112)
Integration with (193)
Integration with Marketo (48)
Integration with Eloqua (19)
Product usage (186)
Help desk / support tickets (157)
NPS surveys (159)
Sponsor tracking (152)
Customer profiles (185)
Automated workflow (199)
Internal collaboration (186)
Customer health scoring (199)
Customer segmentation (169)
Customer health trends (186)
Engagement analytics (165)
Revenue forecasting (105)
Dashboards (201)

About Gainsight

Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur, and Box use Gainsight at

Gainsight Features

Customer Data Extraction / Integration Features
Has featureProduct usage
Has featureHelp desk / support tickets
Has featureOnline customer community
Has featureBilling
Has featureMarketing emails
Customer Success Management Features
Has featureNPS surveys
Has featureSponsor tracking
Has featureCustomer profiles
Has featureAutomated workflow
Has featureInternal collaboration
Has featureCustomer health scoring
Has featureCustomer segmentation
CSM Reporting & Analytics Features
Has featureCustomer health trends
Has featureEngagement analytics
Has featureRevenue forecasting
Has featureDashboards
Has featureCustomer lifetime value
Has featureChurn rate
Security Features
Has featureRole-based user permissions
Platform & Infrastructure Features
Has featureAPI
Has featureIntegration with
Has featureIntegration with Marketo
Has featureIntegration with Eloqua
Additional Features
Has feature360 Customer View
Has featureCockpit
Has featureTimeline
Has featureSuccess Plan
Has featureIn-product best practices library of resources

Gainsight Screenshots

Gainsight Integrations

HubSpot, Oracle CRM, SAP CRM, NetSuite, Zoho CRM, Pipedrive, Slack, SurveyMonkey, Segment, Mixpanel, Google Analytics, Zendesk, G2, Clarizen, Influitive, Learndot, Dell Boomi, MindTouch, Salesforce, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Infor, Sugar CRM, Tableau, Outlook, Gmail, Azugua, Point of Reference, RO Innovation, Salesforce Pardot, CaliberMind, HelpDocs, Electron

Gainsight Competitors


  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required

Gainsight Customer Size Distribution

Small Businesses (1-50 employees)
Mid-Size Companies (51-500 employees)
Enterprises (> 500 employees)

Gainsight Support Options

 Paid Version
Live Chat
Social Media
Video Tutorials / Webinar

Gainsight Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android