Social and Spot Risk before it overtakes you!
We currently use Gainsight as a method to track customer engagement and identify risks as well as account health scoring. Using Gainsight …
Starting at $2,500 Per Company Per Month
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What is Gainsight CS?
Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses…
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Popular Features
- Integration with Salesforce.com (204)7.979%
- Automated workflow (208)7.878%
- Customer health scoring (210)6.969%
- Dashboards (212)6.767%
Reviewer Pros & Cons
Pricing
Subscription
$2,500
Cloud
Per Company Per Month
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://www.gainsight.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Gainsight CS?
Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur, and Box use Gainsight at www.gainsight.com.
Gainsight CS Features
Customer Data Extraction / Integration Features
- Supported: Product usage
- Supported: Help desk / support tickets
- Supported: Online customer community
- Supported: Billing
- Supported: Marketing emails
Customer Success Management Features
- Supported: NPS surveys
- Supported: Sponsor tracking
- Supported: Customer profiles
- Supported: Automated workflow
- Supported: Internal collaboration
- Supported: Customer health scoring
- Supported: Customer segmentation
CSM Reporting & Analytics Features
- Supported: Customer health trends
- Supported: Engagement analytics
- Supported: Revenue forecasting
- Supported: Dashboards
- Supported: Customer lifetime value
- Supported: Churn rate
Security Features
- Supported: Role-based user permissions
Platform & Infrastructure Features
- Supported: API
- Supported: Integration with Salesforce.com
- Supported: Integration with Marketo
- Supported: Integration with Eloqua
Additional Features
- Supported: 360 Customer View
- Supported: Cockpit
- Supported: Timeline
- Supported: Success Plan
- Supported: In-product best practices library of resources
Gainsight CS Screenshots
Gainsight CS Integrations
- HubSpot Marketing Hub
- Oracle CRM duplicate
- SAP CRM discontinued
- NetSuite ERP
- Zoho CRM
- Pipedrive
- Slack
- SurveyMonkey
- Twilio Segment
- Mixpanel
- Google Analytics
- Zendesk Suite
- G2 for Buyers
- Planview AdaptiveWork
- Influitive
- Learndot
- Boomi
- MindTouch
- Microsoft Dynamics 365
- CaliberMind
- Salesforce
- Infor
- Sugar CRM
- Tableau
- Outlook
- Gmail
- Azugua
- Point of Reference
- RO Innovation
- Salesforce Pardot
- HelpDocs
- Electron
Gainsight CS Competitors
Gainsight CS Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Security |
Gainsight CS Downloadables
Frequently Asked Questions
Reviewers rate Product usage highest, with a score of 8.5.
The most common users of Gainsight CS are from Mid-sized Companies (51-1,000 employees).
Gainsight CS Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 10% |
| Mid-Size Companies (51-500 employees) | 60% |
| Enterprises (more than 500 employees) | 30% |
Comparisons
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Reviews and Ratings
(447)Attribute Ratings
Reviews
(151-175 of 218)Companies can't remove reviews or game the system. Here's why
March 17, 2017
Gainsight Review
- Operationalizing the customer lifecycle
- Monitoring health scores allows us to proactively manage risk.
March 16, 2017
Gainsight is a great customer success tool
- Boosted employee efficiency
- Increased Customer Success team visibility within the organization
March 15, 2017
New Customer to Gainsight
- Improve retention
- Resolve customer issues
- Boost employee efficiency
March 15, 2017
Does not disappoint!
- Gainsight has helped us boost retention by 5%
- Gainsight has helped us boost employee efficiency by allowing our CSMs to grow account load by 40%
- Gainsight has improved inter-company risk management processes thus allowing us to get ahead of critical customer issues.
March 15, 2017
Gainsight Review
- So far all we have seen is a time efficiency ROI
March 15, 2017
So far so good with Gainsight.
- Too early to comment
- A true understanding of how our customers are using our product.
- An easier way to spot risk and deploy plans to save accounts.
- A single system that complies all the data we need to make the right decisions.
- Improve retention
- Boost employee efficiency
- More visibility into employee's activities and better data
March 14, 2017
Review of Recently Implemented Gainsight
- We hope that we will be able to view customer data from 3 different sources in one place - but we are not there yet.
- We have linked several sponsors and hope to be able to manage churn and identify prospects through the Sponsor Tracking feature.
- We should be able to automate some routine tasks in the near future.
March 14, 2017
Implementation Takes Time
- While our implementation is over, we are still in what I would call an implementation stage. Gainsight is powerful but takes a lot of time to configure in a meaningful way. It takes a lot of time to receive actual value from the tool.
- More accurate reporting and expanded capabilities
- More accountability for CSM successes and failures
- House various metrics and data sources under one roof which improves efficiency of the CSMs
February 20, 2017
Gainsight: Making Customer Success More Manageable
Score 8 out of 10
Vetted Review
Verified User
- Gainsight had a very positive impact on the Customer Success Team's ability to have a clear line-of-sight and tracking around customer usage.
December 01, 2016
Gainsight is a great company
- Client Advocates who socially promote us
August 18, 2016
Gainsight - A must for CSM teams
Score 10 out of 10
Vetted Review
Verified User
- Gainsight provides highlights as well as details that are very helpful in determining the health of the existing accounts. This information help us focus on success criteria to ensure the highest possible renewal and growth within our accounts.
July 15, 2016
Gainsight - Game Changer
- While I cannot speak on specific ROI, Gainsight has been a great tool for us. It is well received by our users and business leaders. Our leadership team is very interested in making it available to other business units. The only reason why we haven't done that is because of the condition of our internal database still being worked on.
July 13, 2016
A better sight at GainSight !!
- Not much as we did not use it for a long time
- Ability to reduce churn
- Ability to help identify advocates
- Increased employee efficiency
- Better, faster client success
June 14, 2016
Gainsight - gives you FULL insight into customers!
- Definitely faster lead conversion and onboarding experiences.
- Automation of onboarding after a sale is won has been key - a customer will experience onboarding and training based on automated rules that send out our branded emails to customers immediately after a sale has closed.
- Giving transparency to our teams within our organization relating to customers is HUGE.
- Our employees are much more efficient because they know where to look for customer-related data, especially if one employee is covering the workload of another due to employee churn or vacation, etc.
- Communicating customer success to the executive level has never been easier and ROI is transparent when the executives can see Gainsight C360 views as well as reports generated.
June 14, 2016
Foundation To Customer Success
Score 8 out of 10
Vetted Review
Verified User
- Overall reduction in churn
June 14, 2016
Proactive success with Gainsight
Score 10 out of 10
Vetted Review
Verified User
- Proactive help = happy customers
June 08, 2016
Gainsight review from early impression
Score 9 out of 10
Vetted Review
Verified User
- We were prepared to spend a fair amount to use a survey tool, so simply saving that money was significant.
- The upcoming Co-pilot feature, being released this month, will help reduce time we will need to work with our Marketo team to distribute emails.
- As move to leverage the Health Score, it will help us define at-risk accounts faster, and help resolve issues and get the customer back on the right path.
June 03, 2016
Rocking Customer Success with Gainsight
- We have been able to move the needle by 10% since we began using Gainsight. It is not he only reason for this but it is a big part of our increased performance.
- Having one place to go for data has made us more efficient which has freed up time for helping customers.
May 16, 2016
Gainsight Review
- Faster employee onboarding/ramp time
- More transparency to red accounts--churn anaylsis
- Automation to increase CSM effieciency
May 13, 2016
Gainsight Review
- Streamlining processes
- Identifying challenged customers
- Illustrating the state of the business to the executive leaders