Social and Spot Risk before it overtakes you!
We currently use Gainsight as a method to track customer engagement and identify risks as well as account health scoring. Using Gainsight …
Starting at $2,500 Per Company Per Month
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What is Gainsight CS?
Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses…
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Popular Features
- Integration with Salesforce.com (204)7.979%
- Automated workflow (208)7.878%
- Customer health scoring (210)6.969%
- Dashboards (212)6.767%
Reviewer Pros & Cons
Pricing
Subscription
$2,500
Cloud
Per Company Per Month
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://www.gainsight.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Gainsight CS?
Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur, and Box use Gainsight at www.gainsight.com.
Gainsight CS Features
Customer Data Extraction / Integration Features
- Supported: Product usage
- Supported: Help desk / support tickets
- Supported: Online customer community
- Supported: Billing
- Supported: Marketing emails
Customer Success Management Features
- Supported: NPS surveys
- Supported: Sponsor tracking
- Supported: Customer profiles
- Supported: Automated workflow
- Supported: Internal collaboration
- Supported: Customer health scoring
- Supported: Customer segmentation
CSM Reporting & Analytics Features
- Supported: Customer health trends
- Supported: Engagement analytics
- Supported: Revenue forecasting
- Supported: Dashboards
- Supported: Customer lifetime value
- Supported: Churn rate
Security Features
- Supported: Role-based user permissions
Platform & Infrastructure Features
- Supported: API
- Supported: Integration with Salesforce.com
- Supported: Integration with Marketo
- Supported: Integration with Eloqua
Additional Features
- Supported: 360 Customer View
- Supported: Cockpit
- Supported: Timeline
- Supported: Success Plan
- Supported: In-product best practices library of resources
Gainsight CS Screenshots
Gainsight CS Integrations
- HubSpot Marketing Hub
- Oracle CRM duplicate
- SAP CRM discontinued
- NetSuite ERP
- Zoho CRM
- Pipedrive
- Slack
- SurveyMonkey
- Twilio Segment
- Mixpanel
- Google Analytics
- Zendesk Suite
- G2 for Buyers
- Planview AdaptiveWork
- Influitive
- Learndot
- Boomi
- MindTouch
- Microsoft Dynamics 365
- CaliberMind
- Salesforce
- Infor
- Sugar CRM
- Tableau
- Outlook
- Gmail
- Azugua
- Point of Reference
- RO Innovation
- Salesforce Pardot
- HelpDocs
- Electron
Gainsight CS Competitors
Gainsight CS Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Security |
Gainsight CS Downloadables
Frequently Asked Questions
Reviewers rate Product usage highest, with a score of 8.5.
The most common users of Gainsight CS are from Mid-sized Companies (51-1,000 employees).
Gainsight CS Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 10% |
| Mid-Size Companies (51-500 employees) | 60% |
| Enterprises (more than 500 employees) | 30% |
Comparisons
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Reviews and Ratings
(447)Attribute Ratings
Reviews
(76-100 of 218)Companies can't remove reviews or game the system. Here's why
September 17, 2018
Gain more with Gainsight
- We have seen an immediate impact on our success team's efficiency, our ability to automate has helped our teams focus on time with the customers.
September 04, 2018
Gainsight is by far the BEST CSM solution out there!
- We've been able to reduce churn by over 10% by finding key issues for our CSM team address using Gainsight
- CSM's are able to address more accounts now because they no longer have to dig to discover customer issues.
September 04, 2018
Gainsight is a powerful tool to dive in to the details on a customer and get a high-level view of your customer base
- Visibility across products, references, etc.
September 04, 2018
A great tool with amazing people
- Task management - allows streamlined process to track and prioritize workload
- Identifies at risk customers based on fact, not just 'gut' feel
September 03, 2018
Gainsight is Amazing!
- Improved efficiency through the use of tools like Email Assist and Timeline.
August 31, 2018
A New Users Point of View
- We're actually working on rolling some of these features out now - including automation of follow up appointments!
August 31, 2018
Gainsight Review
- Automating our NPS system - it was all very very manual and we often missed sending deadlines. It also increased our response rates too.
- Visibility into usage and the voice of the customer via NPS
August 31, 2018
Gainsight - thought leader in Customer Success Software
- Single view of the customer
- Go to the solution to understand customer health
August 31, 2018
Gainsight is worthy of your attention!
- The ACA Management solution is a newer product for us, so it is not possible to say it has improved past retention. However, I firmly believe it has allowed us to successfully manage our retention achieving our goals over the last couple of years in an industry that has been heavily mired with negative government involvement.
- Increase employee efficiency
- Increase client satisfaction
- Increase upsell across a number of new campaigns and products.
- Churn deep dive analysis and reporting; and improved retention.
- Tracking of customer advocates.
- Increase productivity of CSMs.
- Improved ability for proactive work for CSMs.
- Tech Touch automation for our smaller customers.
- Improved customer health scoring.
- Help automate our CSMs workload.
August 23, 2018
Gainsight is Great!
- Improve NPS
August 22, 2018
Gainsight - A great way to see ALL of your clients
- Increased visibility into all accounts
- Boosted employee engagement into overall customer health
- Gave a 360 degree of accounts from sales through renewal
- We have reduced churn by 18% over last year.
- Employee sales leads are higher now than they were a year ago.
August 22, 2018
Gainsight Sets Client Success Up for Success!
- It has helped us provide great service using a one-to-many model.
- It has improved our health tracking capabilities.
- It makes client transitions seamless.
August 22, 2018
Gainsight enables CS teams to become more efficient!
- Improve CSM efficiency.
- Identify customers that are at risk earlier in the customer life stage.
- Understand how our customers feel about our product, leveraging Gainsight's survey tools.
August 22, 2018
Early days
- None as yet.
August 22, 2018
Setting my sights on a long future with Gainsight!
- So far, our primary outcome has really been improving employee efficiency. We have gone through a pretty major reorganization of our customer success team and are pushing our CSMs to support more customers than ever. Gainsight has been an essential tool to allow them to support more customers without losing the high level of support our customers have come to expect. Many of our CSMs went from supporting 40-45 customers to now supporting 60+ with minimal effort.
August 21, 2018
Gainsight review - 300+ Client Success Manager group
- Increased efficiency in identifying who to call and when
- Improved customer NPS. This is especially true with our newly onboarded accounts
- Identify upsell opportunities and have generated revenue from these proactive CTAs that help us identify opportunities based on rules we've created
- Along with much better, proactive portfolio management, we've seen lifts in renewal rates, ARR, and a reduction in churn. Obviously, it's difficult to pin this down to any one thing we've done, but GS is a big part.
June 07, 2018
Gainsight is truly helpful
- Gainsight is very useful in identifying expansion opportunities
- The Gainsight tool helps our employees spend more time helping the customer rather than gathering information
- Gainsight is great at showing us what a customer truly spend with us, rather than simply a feeling
April 13, 2018
A very powerful tool
- We manage renewals more flawlessly
April 12, 2018
Get fired up about Gainsight.
Score 9 out of 10
Vetted Review
Verified User
- Improved our detection of risks in an account, helping us to not be blindsided by churn.
- Consolidated all of our notes/updates/call summaries in one place for execs, new csms, anyone in the company to reference.
- Created a customer health scoring system based (mostly) on quantitative metrics.
April 12, 2018
Gainsight Review
Score 9 out of 10
Vetted Review
Verified User
- Customer project identification
April 11, 2018
Peak 10 enters into Gainsight bliss
- Higher retention rate, highest in 7 years!
- Reduced churn.
- Generate up-sell opportunities.
April 10, 2018
Gain Sight on Client Data with Gainsight!
Score 10 out of 10
Vetted Review
Verified User
- We are going to be brand new users shortly
- Centralized client data
- Health scores and NPS ratings