Decode your customer's verbatim in a few clicks
Verbatim data from customers is a critical aspect that companies tend to ignore due to the sheer volume and complexity of analysing it and …
Starting at $3,000 Time used to Set Up
View PricingOverview
What is Gavagai?
Gavagai Explorer is a text analysis tool for companies that want to keep track of what their customers think – regardless of which language they speak. Explorer analyzes texts in 47 languages. The texts get automatically analyzed and the results…
Recent Reviews
Pricing
Small - 3 project slots -1200 credits
€ 120 per month - More or extra credits can be purchased
Cloud
Number of Texts Analyzing, number of seats, number of projects
Medium - 10 project slots - 1200 credits
€ 400 per month - More or extra credits can be purchased
Cloud
Number of Texts Analyzing, number of seats, number of projects
Large - 50 project slots - 1200 credits
€ 2,000 per month - More or extra credits can be purchased
Cloud
Number of Texts Analyzing, number of seats, number of projects
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.gavagai.io/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Gavagai?
Gavagai Explorer is a text analysis tool for companies that want to keep track of what their customers think – regardless of which language they speak. Explorer analyzes texts in 47 languages. The texts get automatically analyzed and the results are presented in interactive and share-able Dashboards.
Gavagai understands meaning
The majority of the text data it analyzes comes from sources such as surveys, reviews, emails, chat conversations, and social media. The language used in these texts is often productive, informal, and multilingual – and shows little respect for grammar rules and lexical conventions. This is a difficult environment for traditional approaches to text analytics, because they are based on a processing pipeline that presumes stability and consistency.
Gavagai Screenshots
Gavagai Videos
A three minute walkthrough of analyzing over 100 open ended texts using the Gavagai Explorer.
Gavagai Explorer: Instant Operational Insights from Customer data
Gavagai Explorer Explainer Video
Gavagai Integrations
- SurveyMonkey
- Tableau
Gavagai Competitors
Gavagai Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Languages | Azerbaijani-Albanian-Arabic-Bengali-Bulgarian-Catalan-Chinese-Croatian-Czech-Danish-Dutch-English-Estonian-Farsi-Finnish-French-German-Greek-Hebrew-Hindi-Hungarian-Icelandic-Indonesian-Italian-Japanese-Javanese-Korean-Latvian-Lithuanian-Malay-Norwegian-Polish-Portuguese-Romanian-Russian-Serbian-Slovak-Slovenian-Spanish-Swahili-Swedish-Tagalog-Thai-Turkish-Ukrainian-Urdu-Vietnamese |
Gavagai Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 5% |
| Mid-Size Companies (51-500 employees) | 25% |
| Enterprises (more than 500 employees) | 70% |
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Reviews and Ratings
(1)Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
June 06, 2022
Decode your customer's verbatim in a few clicks
Verbatim data from customers is a critical aspect that companies tend to ignore due to the sheer volume and complexity of analysing it and deriving outcomes from it. Gavagai is one such powerful tool that helps you in analysing the voice of your customer. It supports about 47 languages and the Machine Learning has been strongly coded to help you derive meaningful insights. The quantum of data for B2C business tends to be huge and that's where Gavagai simplifies it to analyse it. I have used it in my current and previous organisation and it has been a very helpful tool in understanding the pain points that my customers express through VOCs.
- Simplifies text data.
- Lets you customise your dashboard.
- Sentiment analysis
- Supports 47+ languages
- Auto generated filters based on the data uploaded.
- Adding more Indian regional languages.
- Competitive pricing
- Their customer support
- Ease of using the tool
- Saving time and man hours by not analysing text data manually.
- Helps save man hours.
- Reduces the effort required to analyse big data.
- Helps to act upon areas of improvement faster.
- Indicates the strengths or things that are particularly liked by your customers.
- Zonka Feedback and Alchemer (formerly SurveyGizmo)
I didn't evaluate many options while choosing Gavagai, I had explored a few local vendors whose capabilities were either incomplete or were not up to the mark. Their customer support was also quite poor. Also, the tool was debugged enough which led to frequent crashing. Alchmer although is not a direct competitor to Gavagai, since it's more of a customer feedback tool with additional capabilities of text analytics. I found Alchemer to be extremely expensive. Zonka on the other hand was quite welcoming to feedback from me and promised to develop additional capabilities for my specific requirements although the plan didn't go through due to internal reasons.