July 02, 2020
Genesys Cloud bridges the gap between excessive complex vs. limited functionality options for contact centre platforms.
Score 8 out of 10
Read Kristopher Kauth's full review
Return on Investment
- We were able to reduce our datacentre footprint, as well as remove the need for a separate PBX.
- It is one of the few companies that still has a "concurrent" licence option, which works well for our type of business.
- We are able to "burst" our license use during peaks, which limits our up-front commit rate, and prevents us from paying for unused licences during valleys.
- It is still quite young, so some of the features were not available at the start of our adoption period.