Read Brian Harris's full review
The platform itself is easy to use and easily scaled to organizations big and small. My agents were able to pick it up quickly and I minimal "downtime" between my old on premise phone platform to PureCloud. As the product is still relatively new, I have had to partner up with some 3rd party applications to get information and automation completed. I am expecting that Genesys will be implementing some of these shortcomings in future releases.