July 02, 2020
Genesys Cloud bridges the gap between excessive complex vs. limited functionality options for contact centre platforms.
Score 8 out of 10
Read Kristopher Kauth's full review
Use Cases and Deployment Scope
We use Genesys Cloud across our whole organization. It is our contact centre phone system, as well as our PBX for internal and external communication for the management team. It allowed us to reduce our datacentre footprint for both of those functions, as well as give us the agility to scale as we need, without large lead times or up front commitments.