Training Types Used
- Online training
- In-person training
- Self-taught
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Showing 4 of 205 Genesys PureConnect ratings and reviews.
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October 27, 2018
Training Types Used
- Online training
- In-person training
- Self-taught
January 07, 2019
Training Types Used
- Online training
- In-person training
September 24, 2018
Training Types Used
- Online training
- In-person training
Genesys PureConnect Scorecard Summary
Feature Scorecard Summary
What is Genesys PureConnect?
The Genesys PureConnect platform was an all-in-one contact center solution for omnichannel and business communications solutions on a single platform. The vendor presented it as simplified all-in-one architecture, flexible, with the highest level of isolation and control available in the cloud. Available in the cloud and on-premises, PureConnect's goal was to let users replace multiple point solutions with a single application.
While PureConnect is still available, visitors exploring Genesys solutions are encouraged to investigate Genesys Engage, or Genesys Cloud , the company's newest evolution of their customer communication solutions.
Genesys PureConnect Screenshots
Genesys PureConnect Videos (2)
Genesys PureConnect Downloadables
Genesys PureConnect Integrations
Salesforce, Oracle, Microsoft, Cisco, Other popular CRM and UC solutions
Genesys PureConnect Competitors
Cisco, inContact
Genesys PureConnect Technical Details
| Deployment Types: | On-premise, SaaS |
|---|---|
| Operating Systems: | Windows |
| Mobile Application: | iPad Supervisor |
Frequently Asked Questions
What is Genesys PureConnect?
Genesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. It remains available, but new users are encouraged to investigate Genesys Engage, and Genesys Cloud.
What are Genesys PureConnect's top competitors?
Genesys Cloud CX (formerly Genesys Cloud), Genesys Multicloud CX (formerly Genesys Engage), and Cisco Unified Contact Center are common alternatives for Genesys PureConnect.
What is Genesys PureConnect's best feature?
Reviewers rate Warm transfer highest, with a score of 8.5.
Who uses Genesys PureConnect?
The most common users of Genesys PureConnect are from Enterprises and the Telecommunications industry.