September 16, 2019
Reviews (1-9 of 9)
January 29, 2019
Read eugene thai's full review
Most of the thin GUI applications are not mobile friendly with the exception of Genesys Widgets. The legacy framework needs to be refactored with a modernized design principles to allow for more scaleable fault tolerant architecture.
February 13, 2019
Read Apostol Savu's full review
Overall, from a customer perspective and also an agent perspective, it is very easy to use Genesys PureEngage's platform. The Agent Desktop and Genesys WDE are good. Usability is high and I would consider it an easy to use product and easy to adopt from this perspective.
February 15, 2019
July 27, 2018
November 12, 2018
October 30, 2018
November 04, 2017
Genesys PureEngage Scorecard Summary
Feature Scorecard Summary
About Genesys PureEngage
Genesys PureEngage aims to help users manage both the customer and employee experience, across all channels, with the power of Artificial Intelligence and Machine Learning. Users can integrate their systems, which the vendor says can help organizations leverage their existing investments. The goal is to unify all customer-engaging teams—from marketing and sales through service and support--so that customers and employees have a smoother journey.
The vendor promises Genesys PureEngage is easy to use. It is designed enable rapid deployment, easy configuration and administration. Organizations can turn on new applications and services when needed.
Genesys PureEngage offers flexible deployment options. Businesses can choose their consumption model—cloud, on-premises subscription or perpetual on-premises licensing. The system also offers extensive customizability through open APIs and web standards. The vendor says users can extend capabilities to deliver operational efficiencies and a superior customer experience company-wide.
Genesys PureEngage Screenshots
Genesys PureEngage Integrations
Salesforce.com, SAP, Oracle
Genesys PureEngage Competitors
Genesys PureEngage Technical Details
|Deployment Types:||On-premise, SaaS|
|Operating Systems:||Windows, Linux|
|Mobile Application:||Apple iOS, Android, Custom Push Service|