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GetFeedback

GetFeedback

Overview

What is GetFeedback?

GetFeedback from Momentive is a customer feedback solution designed to be easy-to-use, and measure the voice of the customer so companies can take action and provide an exceptional experience.

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Recent Reviews

TrustRadius Insights

GetFeedback by Zen is a versatile software tool that is used in various industries and departments for a wide range of purposes. One of …
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TrustRadius Insights
TrustRadius Insights

We love GetFeedback

9 out of 10
December 13, 2018
Incentivized
We use GetFeedback for surveys to gauge the success of our completed projects. It is great for this purpose as it gathers quick feedback …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Themes (9)
    10.0
    100%
  • Changes to live survey (9)
    10.0
    100%
  • Question design help (9)
    10.0
    100%
  • Multiple question types (9)
    10.0
    100%
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Pricing

View all pricing

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $20 per month
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Product Demos

GetFeedback Demo Part 2

YouTube

Video GetFeedback Demo

YouTube

GetFeedback Demo

YouTube

GetFeedback Demo

YouTube
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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

10
Avg 7.8

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

10
Avg 8.6

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

10
Avg 8.3

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

9
Avg 8.3

Survey Administration & Security

Features related to administration & security for survey tools and data.

10
Avg 8.4

Survey Distribution

Features related to the distribution of surveys.

8
Avg 8.1
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Product Details

What is GetFeedback?

GetFeedback Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

GetFeedback from Momentive is a customer feedback solution designed to be easy-to-use, and measure the voice of the customer so companies can take action and provide an exceptional experience.

GetFeedback starts at $20.

Reviewers rate Survey templates and Themes and Custom logo/branding highest, with a score of 10.

The most common users of GetFeedback are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(33)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

GetFeedback by Zen is a versatile software tool that is used in various industries and departments for a wide range of purposes. One of the key use cases of GetFeedback is in recruitment, where it is employed by hiring teams to assess and qualify new job applicants through surveys. This enables organizations to gather valuable insights into each candidate's skills, experience, and suitability for the role.

Additionally, corporate training teams rely on GetFeedback to collect feedback from trainees after each training session. This helps them understand how effective the training was and make necessary adjustments to improve future sessions.

Human resources departments also benefit from using GetFeedback for employee stratification and employee recognition programs. By utilizing surveys, they are able to gather feedback from employees and nominate outstanding performers for recognition.

Another significant use case of GetFeedback is lead qualification. The Solution Builder App allows sales teams to qualify leads through the use of surveys. This enables them to better understand potential customers' needs, preferences, and pain points, helping them tailor their approach and improve conversion rates.

Furthermore, GetFeedback plays a crucial role in gathering customer feedback and sentiment analysis. It serves as the primary survey tool for Zen, allowing businesses to collect valuable insights about their customers' experiences with products, services, and support. The software offers customization options that help maintain brand consistency while delivering a consistent user experience.

However, there are some challenges associated with using GetFeedback. Duplicate responses can be a pain point, requiring constant reconciliation. Despite these limitations, GetFeedback remains a popular choice among users as it provides an easy-to-use interface, seamless integration with Salesforce, and the ability to generate valuable feedback quickly.

In summary, GetFeedback is a versatile tool that addresses various needs across organizations. From recruiting and corporate training to lead qualification and customer feedback collection, this software offers valuable solutions for improving processes and decision-making based on user input.

Users recommend thoroughly evaluating the software's ability to seamlessly integrate with CRM platforms and effectively establish survey points throughout the entire customer journey. It is advised to carefully consider the aesthetic appeal and data summarization capabilities of the software as essential criteria in determining whether it meets the requirements. Users also suggest performing benchmarking against other vendors, with GetFeedback standing out as a robust competitor, particularly when compared to SurveyMonkey. They highly recommend trying out the product in a demo environment before implementing it publicly.

Attribute Ratings

Reviews

(1-9 of 9)
Companies can't remove reviews or game the system. Here's why
June 28, 2021

The premium survey platform for the Salesforce ecosystem.

Simon Whight | TrustRadius Reviewer
Simon Whight
Platform Technical Architect
Zen Internet (Telecommunications, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
The Salesforce integration is fantastic. I have seen it evolve over the years and it is clear there is some considered investment going on here. In its first guise, the integration was fine at pushing survey response data to objects of your choosing. More recently, the integration has introduced a managed package, which has brought a really flexible object structure to what GetFeedback, by SurveyMonkey writes to. In a nutshell, you get a Survey -> Response -> Answer three tiered structure, meaning that you don't have to configure every time you mix up your survey design to b more complex. Finally, the forthcoming managed package is now being updated to bring a nice home page with it, with some nice top down analytics. This is great stuff and brings a lot of hope for the future of the platform. That Salesforce use it as their preferred surveying platform over their own on platform one is telling.
December 04, 2018

Using GetFeedback in Higher Education

Nathan Baker | TrustRadius Reviewer
Nathan Baker
Director of Recruitment and Analytics
Taylor University (Higher Education, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Great solution for a low-budget non-profit with little to no coding experience. Customers using Salesforce will find GetFeedback easy to use and helpful to generate internal business processes. GetFeedback can do way more than just assessments and can be generated based on any business process from Salesforce via a workflow/email alert to send out a customized unique GetFeedback link to complete forms or other business processes.
April 27, 2018

Use GetFeedback!

William Tyree | TrustRadius Reviewer
William Tyree
CMO
FaceFirst (Computer Software, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It's best suited for situations when getting data into Salesforce is a priority. It's well-suited for just about any other purpose where you need to collect data or even content. I'd say it's not currently suited for situations where you're looking to reach customers or audiences that you don't have contact data for.
March 28, 2018

Great product, would recommend

Verified User
Director in Marketing
Internet Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It would be a great tool for a marketing team just getting off the ground and trying to generate some good feedback. It can also potentially be white-labeled and shared with consumers. It could all still be easily tracked through the URL parameters one can set up with getfeedback's link tool.
January 30, 2018

Looks Nice, Limited Functionality

Verified User
Director in Customer Service
Non-Profit Organization Management Company, 11-50 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
GetFeedback is great when you want to create a quick survey and are ok with exporting the data into an Excel spreadsheet. It is less appropriate when you're trying to do complex things on the backside with the data via a Salesforce integration. We lean towards GetFeedback when we just need the survey to look pretty, but don't need much functionality beyond that.
October 23, 2017

Perfect for asking those questions you've always wanted the answer to!

Verified User
Contributor in Marketing
Higher Education Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
When we first started implementing GetFeedback in our business, I was part of the team that helped create surveys and monitor answers within our Salesforce org. It was at this point that I found GetFeedback support to be very helpful as they guided me in creating the questionnaires and allowed me to easily get the results I needed. It is perfect for gathering customer data but also just asking potential customers some questions too, so you can see if they are enjoying a new design or have any suggestions for improvements.
May 18, 2017

GetFeedback from your entire customer base!

Scott Superko | TrustRadius Reviewer
Scott Superko
Senior Analyst, Renewals and Customer Success Operations
Okta, Inc. (Computer Software, 1001-5000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is great to standardize under a single survey tool. Because it integrates so well into Salesforce it is very useful if your business lives and breathes in SFDC. It's helpful if you have a lot of surveys you are sending at different points in the customer lifecycle. You will need to have your own email delivery tool to really take advantage of when you are engaging a customer.
September 09, 2016

GetFeedback - Hurry up and Get it. You'll love the Feedback (and your response rate)!

Karol Clark | TrustRadius Reviewer
Karol Clark
Marketing Manager
Soilworks, LLC - Soil Stabilization & Dust Control (Environmental Services, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I really haven't found an instance where GetFeedback wasn't well suited. In fact it is one of my favorite SaaS subscriptions we have right after Salesforce. I've even presented the solution at our local Women In Tech networking events. Being a self proclaimed early adopter of new software it was very easy to navigate and get up and running. I was able to teach the software to others inside our company that are technology adverse and they picked it up very quickly.

The surveys are very graphically appealing and the way they are responsive to any devise is critical in this ever increasing mobile world of ours. Being able to brand each survey with our colors and logos was an important factor to us. Being a very small company (under 20 employees) these surveys make us look professional and a lot larger than we are.
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