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GetResponse

GetResponse

Overview

What is GetResponse?

GetResponse is an online marketing platform optimized for use by small businesses. It provides tools which support email marketing, autofunnel, landing pages, marketing automation, webinars, autoresponders, and enterprise marketing needs.

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Recent Reviews

TrustRadius Insights

GetResponse has proven to be a reliable and feature-rich email marketing platform, catering to various use cases. Users have found it …
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GetResponse Review

7 out of 10
September 14, 2018
Incentivized
We are using GetResponse for creating landing pages, capturing user responses, and it is also very useful for doing analytics. Also we are …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Email deliverability reporting (22)
    10.0
    100%
  • Dashboards (22)
    10.0
    100%
  • Mobile optimization (22)
    9.0
    90%
  • WYSIWYG email editor (21)
    9.0
    90%

Reviewer Pros & Cons

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Pricing

View all pricing

FREE

$0

Cloud
per month Up to 500 contacts

BASIC

$19

Cloud
per month Up to 1,000 contacts

PLUS

$59

Cloud
per month Up to 1,000 contacts

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.getresponse.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19 per month
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Product Demos

Automation Workflow Getresponse 2018 | Interactive Tutorial With Demo Explanation

YouTube

Getresponse Review - Getresponse Email Marketing - Getresponse Demo - Free Trial

YouTube

GetResponse -

YouTube

GetResponse Review & Demo

YouTube

GetResponse: How to Link Your Email Address to GetResponse

YouTube

How To Create Your Email Autoresponder in GetResponse

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.9
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

9
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

9
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

9
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

9.7
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.3
Avg 7.6
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Product Details

What is GetResponse?

GetResponse is an online marketing platform optimized for use by small businesses. It provides tools which support email marketing, autofunnel, landing pages, marketing automation, webinars, autoresponders, and enterprise marketing needs. Its key email marketing features allow users to send email newsletters, campaigns, online surveys, and follow-up autoresponders.

GetResponse is designed to be an all-in-one online marketing tool which unifies email marketing and online campaign management tools for managing sales, maximizing ROI, and using online marketing effectively.

Key Integrations
  • Magento
  • Salesforce
  • WordPress
  • Facebook
  • Slack
  • PayPal
  • Stripe
  • BigCommerce
  • Shopify
  • WooCommerce
  • Etsy
  • PrestaShop

GetResponse Video

With GetResponse Free, businesses and entrepreneurs have the chance to start or move their businesses online. Then they can attract their first leads and grow their business via the GetResponse free online marketing tools! Get started FOR FREE today: https://bit.ly/3m7GeTe H...
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GetResponse Competitors

GetResponse Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

GetResponse is an online marketing platform optimized for use by small businesses. It provides tools which support email marketing, autofunnel, landing pages, marketing automation, webinars, autoresponders, and enterprise marketing needs.

GetResponse starts at $19.

MailerLite, AWeber, and ActiveCampaign are common alternatives for GetResponse.

Reviewers rate Email deliverability reporting and Dashboards and Standard reports highest, with a score of 10.

The most common users of GetResponse are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(81)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

GetResponse has proven to be a reliable and feature-rich email marketing platform, catering to various use cases. Users have found it valuable for managing funnels, automating email campaigns, and delivering mass emails to tens of thousands of recipients. The software's templates and tools accelerate the process of creating opt-in forms and landing pages, making it accessible even for users without coding skills. One of its standout features is the reporting tools, which allow users to easily measure metrics and track the success of their email campaigns.

Many small businesses have embraced GetResponse as their go-to email marketing tool due to its affordability, user-friendly interface, and seamless integration with third-party applications. Users have leveraged GetResponse to create nurture campaigns, send dynamic emails, score leads, and improve conversion rates through automated marketing campaigns based on customer behaviors. Additionally, GetResponse has been utilized in youth marketing campaigns for volunteer and internship programs, involving collaboration between marketing and operational departments. It is also commonly employed in driving traffic from advertisements using landing pages and capturing contact information for newsletter distribution and lead nurturing. Despite some users experiencing difficulties in communication with the compliance team after being flagged for bounces, overall, users have had a positive experience with GetResponse and recommend it as an effective email marketing solution.

Visual Campaign Builder: Users have found the visual campaign builder in GetResponse to be excellent, allowing them to easily build out even complex campaigns. It is praised for its comprehensive and robust set of tools, which make email marketing more effective and visually appealing.

Funnel Builder: The Funnel Builder in GetResponse is considered an excellent tool by reviewers and provides value in creating customer journeys, lead magnets, list building, and guiding customers to the checkout. This feature allows users to optimize their funnels for driving conversions and enhancing marketing campaigns.

Updated Email Builder: The updated email builder in GetResponse is highly valued by users as it allows them to create content-rich emails that adhere to today's best practices. They appreciate the modern and user-friendly interface that enables them to design visually appealing and engaging emails with ease.

Limited Integration Options: Some users have expressed that GetResponse could be stronger in terms of the products it integrates with, stating that there is still work needed in this area.

Outdated and Limited Functionality: Several reviewers have mentioned that they found the software to be outdated, buggy, slow, and limited in functionality. They also noted that the interface feels similarly outdated and slow.

Difficulties with Customer Service: A number of users have reported difficulty accessing customer service when encountering issues or needing assistance. Additionally, some reviewers mentioned that there are no refunds even on annual plans, which can be frustrating for customers.

Based on user reviews, users recommend considering GetResponse as a solid mid-tier choice for email marketing. They highly recommend it for every user and believe it is a great email marketing solution for businesses. Users suggest trying the free trial to see if it fits their needs.

Users also recommend taking advantage of the various resources and support offered by GetResponse. They suggest familiarizing themselves with the tutorials and taking the GetResponse course in list building. Users also suggest utilizing the instant messaging feature and contacting the online support team for any problems or questions they may have.

While many users think that GetResponse is cheaper, better, and friendlier compared to other options, they advise checking out the top 5 choices and choosing the one that best fits their specific needs. Additionally, users advise considering other options if they are not tech-savvy or not concerned about data.

Overall, users highly recommend GetResponse as an effective email marketing tool and autoresponder for newsletter campaigns. They appreciate its ease of use, integration capabilities, helpful features, reasonable price, and excellent support system.

Attribute Ratings

Reviews

(1-8 of 8)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Getresponse (GR) for (A) email marketing via autoresponders and broadcast emails (B) landing page development for some campaigns. The system has proven excellent on both fronts - especially noting the high delivery rates of emails. Furthermore, their 24*7 chat support is a definite plus for businesses since most of the queries get resolved quickly
  • Autoresponders
  • Broadcast emails
  • Email marketing automation
  • List management (including list quality)
  • GetResponse forms yet do not integrate very well with platforms likes studiopress
  • "content locker" is still not available
1. Ease of use that is superbly complemented by a 24*7, co-operative support team 2. Intuitive user interface that makes it very easy for anyone to pick up and gain proficiency 3. compliance with the very best practices in the email marketing niche' (4) the landing page builder too, is very easy to use and will suffice for initial campaigns (Saving associated costs)
Score 10 out of 10
Vetted Review
Verified User
We use GetResponse to achieve the necessary reach to achieve accurate, independent automation with emails and landing pages. At the same time, I love that the software is essential to create segmented lists; this has helped us to have great control and visual determination for convenience.
  • I like that it offers very original templates and that I can play with the theme of the particular campaign.
  • I can get a quantified and detailed report of the processes I am working on.
  • The statistics system it has is very detailed and accurate.
  • The interface is elegant and extremely easy to use.
  • I have no complaints about GetResponse; I can do everything quickly, productively, and efficiently.
It is ideal for those responsible for maintaining an overall increase in revenue system and customer engagement. They should take advantage of its existence. It is handy for creating campaigns.
Score 1 out of 10
Vetted Review
Verified User
Our marketing department uses GetResponse to send welcome emails to new customers and let them know about current discounts, deals or offers as well as what is going on with our company. We also send marketing emails to prospects that we meet at shows, events, and through other marketing endeavors that sign up for us.
  • The automation tool is visually appealing and nice when it works.
  • Stats are helpful.
  • None of it matters if emails won't even send to your lists that won't import.
  • Lists are rejected on baseless grounds.
  • They recommend a service to clean lists and even after being cleaned, emails and lists are rejected.
  • They purged 80% of our email list because they were not interacting regularly enough with our emails.
  • Their drag and drop editor is set up poorly, if you have similar look and feel emails there is no way to know which you are in.
  • Often email templates do not save and you have to start over.
  • Sometimes scheduled emails don't even send.
We signed with GetResponse at the beginning of the year for a full year, looking for something more robust than what we were previously using. I enjoyed the layout of their autoresponders, and after playing around in the free version, we decided it could be a good fit for us. Signed in January and experienced some problems off the bat (but I'm patient and I understand launching takes some time... no problems). We imported all of our contacts -- several thousand -- and our lists were rejected. Strange, as these were legitimate contacts from company sources that I had been emailing for years successfully. I imported them in smaller chunks and found more success, until we were told in February that our account was under review for spam behavior. To resolve, we allowed them to 'clean' our lists -- legitimately cut from 15k to 6k, and began to use their recommended BriteVerify to clean our lists before adding in the future. Frustrating, time consuming, not ideal... but we had already paid for the year and didn't have the budget to change email services. Their drag and drop editor gave us a lot of grief most days, but besides that we didn't have any more rejected lists, and no issues I was aware of until this morning, I received an email letting us know our account has been deactivated, we cannot get our email lists or templates back from our accounts, cannot log in, and a refund will not be issued. To say we are frustrated is an extreme understatement. I've seen their awards, success stories, top 10 email service provider mentions... The truth is that they are unwilling to work with customers who are unhappy and provide no legitimate warnings before terminating services. Now we are stuck without an email service provider (that we paid for through December) in the middle of several Marketing campaigns, and with a limited budget to find someone else for the remainder of the year.
Mohammed Anzil | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
GetResponse is one of the finest email marketing tools for small business users. It helps us to send emails easily to our subscribers that get delivered when our contacts are most likely to interact. Overall, GetResponse offers a great user experience and excellent third-party integrations. Google Analytics Integration helps to compare our visitors analytics and email analytics easily.
  • Free, full-featured 30-day trial
  • Google Analytics Integration
  • SalesForce Integration
  • Option to Free Accounts
  • No Message Limits
  • Good Value for Money
  • Easy to Use
  • No refunds even on annual plans.
  • Poor execution of New Features
  • Bad Customer Support
  • Not impressed with Mobile Apps
  • No easy way to edit templates
GetResponse is best if you are running a small business. If you are a serious blogger, GetResponse could be a great companion for you. The dashboard is easy to read. The drag and drop features are straightforward. Even if you are new to email marketing tools, you can still use GetResponse like a professional.

One thing to note is that the customer support will take 2 or 3 days to get responses back to your queries and complaints.
September 14, 2018

GetResponse Review

Score 7 out of 10
Vetted Review
Verified User
Incentivized
We are using GetResponse for creating landing pages, capturing user responses, and it is also very useful for doing analytics. Also we are currently using this on an organization level. It has addressed two things which were affecting our business: firstly we have saved a lot of money in terms of cost and time. Also, designing is very simple, and at a much lower cost.
  • Very easy to design pages
  • Very cost-effective Pro plan
  • Support is awesome and instant
  • Registration process can be simplified
  • Fix compatibility issues in Safari devices
  • Quite difficult to implement third party plugins
For those who want to host webinars at a very generous cost, GetResponse would be a good option.
Rares Man | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
At AIESEC UK we have used GetRepsonse as a tool for aiding our lead nurturing campaigns and improve our conversion rates across the customer funnel through automated email marketing campaigns based on customer behaviors.

We have implemented GetResponse for our youth marketing campaigns for our three main products - Global Volunteer (a program for students to volunteer abroad), Global Talent and Global Entrepreneur (programmes for placing students in internships abroad). GetResponse was thus used by the marketing department together with the operational departments.
  • GetResponse is easy to use and has a friendly interface that makes the user experience pleasant
  • GetResponse provides customers/users with a lot of support and guidelines for best use
  • GetResonse is versatile and can be used to tackle a big number of business needs
  • Making it easier for the user to access tutorials and guides on the platform and not have to look for external sources.
  • Create a simpler way of displaying the automation feature.
  • Making it easier for the user to test the generated automation (i.e. a fast version of the flow where the time between content delivered is set by the user in means of minutes/ accelerated equivalent of the real time)
GetResponse is ideal if you are working with a website integration and are looking for simple behavioural automation, however, if your website/ platform provides the user with many features that different that result in a generally very complicated possible customer journey on your website, then I recommend either looking at other servicer or fully exploring all the features of GetResponse.

In means of the user interface, it is generally friendly and simple to use, nevertheless, |I often had to refer to customer support as it is not as intuitive as it might first seem.


Brock Ross | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Incentivized
GetResponse has been our primary mass email delivery service for several years, used across a few departments, primarily for marketing but occasionally for more specific use cases. We use it for our daily newsletter which goes out to tens of thousands, we use it for directed promotional emails for our products and services, and we have used it to segment our email list into more specific groups.
  • Great deliverability--GetResponse does a great job of getting your emails to as many people as possible (rather than sending to Spam/Junk, etc.)
  • "Perfect Timing" feature--More recently, I personally use another service at our company instead of GetResponse, and the one feature I particularly miss is the "perfect timing" function, where the platform will analyze user data, time zones, etc., to deliver your email to each recipient during whatever window of time they're most likely to read it.
  • A good selection of pre-made templates. Few of them are particularly stunning, but it's good that they have a large selection to use as a jumping off point for a more customized email.
  • The email editor is kind of a nightmare. Elements don't move or behave how you'd expect, the font choices are limited and pretty lame, adding new elements is difficult or often impossible... the whole thing feels 5+ years outdated. Buggy, slow, and extremely limited in functionality.
  • The entire UI feels similarly outdated and slow--just seems like GetResponse hasn't kept up with the curve of the market in terms of performance or aesthetics.
GetResponse is well-suited for building extremely basic emails in industries where design may be less of a concern--business-to-business in the industrial sector, maybe? For emails going straight to consumers where design needs to be pleasant, and directly lead to a sale, I wouldn't recommend GetResponse. Other more powerful and up-to-date email services will do a much better job helping the average person create a beautiful and functional newsletter.
Elizabeth Fishman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Currently we are using this program as an email platform for our clients. We have 5-10 clients who send out emails monthly. We create an image for the email, it then goes to the emailer who writes the text. I approve the email and it gets sent out. We send about 3-5 emails a month per a client
  • The graphing and percentages are very clear
  • Easy to set up an email - edit - and - send
  • Web forms are easy to create.
  • Reporting could be improved. More options to look into.
What works for you and/or client. Make sure to consider everything that matters directly on that. Make sure the reports are high and work with regulations to correct mistakes to get more emails to your potential clients.
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