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GetResponse

GetResponse

Overview

What is GetResponse?

GetResponse is an online marketing platform optimized for use by small businesses. It provides tools which support email marketing, autofunnel, landing pages, marketing automation, webinars, autoresponders, and enterprise marketing needs.

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Recent Reviews

TrustRadius Insights

GetResponse has proven to be a reliable and feature-rich email marketing platform, catering to various use cases. Users have found it …
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GetResponse Review

7 out of 10
September 14, 2018
Incentivized
We are using GetResponse for creating landing pages, capturing user responses, and it is also very useful for doing analytics. Also we are …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Email deliverability reporting (22)
    10.0
    100%
  • Dashboards (22)
    10.0
    100%
  • Mobile optimization (22)
    9.0
    90%
  • WYSIWYG email editor (21)
    9.0
    90%

Reviewer Pros & Cons

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Pricing

View all pricing

FREE

$0

Cloud
per month Up to 500 contacts

BASIC

$19

Cloud
per month Up to 1,000 contacts

PLUS

$59

Cloud
per month Up to 1,000 contacts

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.getresponse.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19 per month
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Product Demos

Automation Workflow Getresponse 2018 | Interactive Tutorial With Demo Explanation

YouTube

Getresponse Review - Getresponse Email Marketing - Getresponse Demo - Free Trial

YouTube

GetResponse -

YouTube

GetResponse Review & Demo

YouTube

GetResponse: How to Link Your Email Address to GetResponse

YouTube

How To Create Your Email Autoresponder in GetResponse

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.9
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

9
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

9
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

9
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

9.7
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.3
Avg 7.6
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Product Details

What is GetResponse?

GetResponse is an online marketing platform optimized for use by small businesses. It provides tools which support email marketing, autofunnel, landing pages, marketing automation, webinars, autoresponders, and enterprise marketing needs. Its key email marketing features allow users to send email newsletters, campaigns, online surveys, and follow-up autoresponders.

GetResponse is designed to be an all-in-one online marketing tool which unifies email marketing and online campaign management tools for managing sales, maximizing ROI, and using online marketing effectively.

Key Integrations
  • Magento
  • Salesforce
  • WordPress
  • Facebook
  • Slack
  • PayPal
  • Stripe
  • BigCommerce
  • Shopify
  • WooCommerce
  • Etsy
  • PrestaShop

GetResponse Video

With GetResponse Free, businesses and entrepreneurs have the chance to start or move their businesses online. Then they can attract their first leads and grow their business via the GetResponse free online marketing tools! Get started FOR FREE today: https://bit.ly/3m7GeTe H...
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GetResponse Competitors

GetResponse Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

GetResponse is an online marketing platform optimized for use by small businesses. It provides tools which support email marketing, autofunnel, landing pages, marketing automation, webinars, autoresponders, and enterprise marketing needs.

GetResponse starts at $19.

MailerLite, AWeber, and ActiveCampaign are common alternatives for GetResponse.

Reviewers rate Email deliverability reporting and Dashboards and Standard reports highest, with a score of 10.

The most common users of GetResponse are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(81)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

GetResponse has proven to be a reliable and feature-rich email marketing platform, catering to various use cases. Users have found it valuable for managing funnels, automating email campaigns, and delivering mass emails to tens of thousands of recipients. The software's templates and tools accelerate the process of creating opt-in forms and landing pages, making it accessible even for users without coding skills. One of its standout features is the reporting tools, which allow users to easily measure metrics and track the success of their email campaigns.

Many small businesses have embraced GetResponse as their go-to email marketing tool due to its affordability, user-friendly interface, and seamless integration with third-party applications. Users have leveraged GetResponse to create nurture campaigns, send dynamic emails, score leads, and improve conversion rates through automated marketing campaigns based on customer behaviors. Additionally, GetResponse has been utilized in youth marketing campaigns for volunteer and internship programs, involving collaboration between marketing and operational departments. It is also commonly employed in driving traffic from advertisements using landing pages and capturing contact information for newsletter distribution and lead nurturing. Despite some users experiencing difficulties in communication with the compliance team after being flagged for bounces, overall, users have had a positive experience with GetResponse and recommend it as an effective email marketing solution.

Visual Campaign Builder: Users have found the visual campaign builder in GetResponse to be excellent, allowing them to easily build out even complex campaigns. It is praised for its comprehensive and robust set of tools, which make email marketing more effective and visually appealing.

Funnel Builder: The Funnel Builder in GetResponse is considered an excellent tool by reviewers and provides value in creating customer journeys, lead magnets, list building, and guiding customers to the checkout. This feature allows users to optimize their funnels for driving conversions and enhancing marketing campaigns.

Updated Email Builder: The updated email builder in GetResponse is highly valued by users as it allows them to create content-rich emails that adhere to today's best practices. They appreciate the modern and user-friendly interface that enables them to design visually appealing and engaging emails with ease.

Limited Integration Options: Some users have expressed that GetResponse could be stronger in terms of the products it integrates with, stating that there is still work needed in this area.

Outdated and Limited Functionality: Several reviewers have mentioned that they found the software to be outdated, buggy, slow, and limited in functionality. They also noted that the interface feels similarly outdated and slow.

Difficulties with Customer Service: A number of users have reported difficulty accessing customer service when encountering issues or needing assistance. Additionally, some reviewers mentioned that there are no refunds even on annual plans, which can be frustrating for customers.

Based on user reviews, users recommend considering GetResponse as a solid mid-tier choice for email marketing. They highly recommend it for every user and believe it is a great email marketing solution for businesses. Users suggest trying the free trial to see if it fits their needs.

Users also recommend taking advantage of the various resources and support offered by GetResponse. They suggest familiarizing themselves with the tutorials and taking the GetResponse course in list building. Users also suggest utilizing the instant messaging feature and contacting the online support team for any problems or questions they may have.

While many users think that GetResponse is cheaper, better, and friendlier compared to other options, they advise checking out the top 5 choices and choosing the one that best fits their specific needs. Additionally, users advise considering other options if they are not tech-savvy or not concerned about data.

Overall, users highly recommend GetResponse as an effective email marketing tool and autoresponder for newsletter campaigns. They appreciate its ease of use, integration capabilities, helpful features, reasonable price, and excellent support system.

Attribute Ratings

Reviews

(1-9 of 9)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Getresponse (GR) for (A) email marketing via autoresponders and broadcast emails (B) landing page development for some campaigns. The system has proven excellent on both fronts - especially noting the high delivery rates of emails. Furthermore, their 24*7 chat support is a definite plus for businesses since most of the queries get resolved quickly
  • Autoresponders
  • Broadcast emails
  • Email marketing automation
  • List management (including list quality)
  • GetResponse forms yet do not integrate very well with platforms likes studiopress
  • "content locker" is still not available
1. Ease of use that is superbly complemented by a 24*7, co-operative support team 2. Intuitive user interface that makes it very easy for anyone to pick up and gain proficiency 3. compliance with the very best practices in the email marketing niche' (4) the landing page builder too, is very easy to use and will suffice for initial campaigns (Saving associated costs)
Score 10 out of 10
Vetted Review
Verified User
We use GetResponse to achieve the necessary reach to achieve accurate, independent automation with emails and landing pages. At the same time, I love that the software is essential to create segmented lists; this has helped us to have great control and visual determination for convenience.
  • I like that it offers very original templates and that I can play with the theme of the particular campaign.
  • I can get a quantified and detailed report of the processes I am working on.
  • The statistics system it has is very detailed and accurate.
  • The interface is elegant and extremely easy to use.
  • I have no complaints about GetResponse; I can do everything quickly, productively, and efficiently.
It is ideal for those responsible for maintaining an overall increase in revenue system and customer engagement. They should take advantage of its existence. It is handy for creating campaigns.
Jeff Smith | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
GetResponse is used by our marketing/SEO department. We use GetResponse for our own business as well as recommending it for clients. We really do not think that GetResponse gets the love it deserves. It can manage funnels, has great automation for email campaigns and it is priced well. It is a solid, feature-rich email marketing platform and it is well worth a look if you considering a new email marketing platform.
  • The visual campaign builder is excellent in GetResponse. It makes building out even very complex campaigns quite easy. We believe it is one of the best on the market. It has everything that you would expect to see in a high level email platform. This is the core of GetResponse and it does it quite well.
  • The Funnel Builder, which is a feature released last year, is also an excellent tool. You can create a good customer journey with the GetResponse funnel builder. It's great for lead magnets, list building, etc. but it also has enough features that can be used to lead a customer all the way to the checkout.
  • The updated email builder is also great. This was an area that needed some attention and it got it. The revised builder allows for content-rich emails that are up to today's best practices.
  • One area that we have found that could be more robust is the API. We had a situation where we were using Easy Digital Downloads and had moved from a different platform to GetResponse. We ended up having to hack the API a bit to get the functions we needed. It was not a major issue but it could have been avoided with a more robust API.
  • The other area where GetResponse could be stronger is in the products that it integrates with. They have been working to grow the list but we feel there is still some work needed in this area. Beyond these two areas, we have no complaints.
GetResponse is perfect for small to medium businesses. For a large business, it certainly could be used in some areas. One example would be for clients that are looking to get started with email marketing. I would not expect it to run a business as Salesforce or Keep. However, GetResponse is robust enough and has a solid suite of tools that would serve a medium or small business quite well. And of course, if a company is just looking for an email marketing solution GetResponse would be ideal. And to go even further, depending on the level of service you use, GetResponse has the potential to do things you might have been using separate tools for. Building funnels, the ability to host webinars, building landing pages. It's all there and it is priced very well.
Barry Feldman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use GetResponse to market my freelance business with email, optin forms and landing pages. I'm very fond of the interface and like how they offer templates and tools that help accelerate the process.
  • Email creation—A simple interface and a variety of tools make it easy to create very attractive emails quickly.
  • List building—GetResponse is ideal for setting-up and using any number of segmented lists/
  • Forms and landing pages—These tools are also fairly strong, however, GetResponse (ironically) does not provide responsive forms for mobile, which I would think would be an urgent problem. They have so far not addressed it.
  • Customer support—Customer support via chat and email is strong. It's disappointing the company has pulled the plug on live phone-in support.
  • Need responsive forms
  • A/B testing is strong, but the analytics are slow and confusing
GetResponse is good for marketing automation newbies that want a powerful platform without a steep learning curve. It appears to have a strong set of tools for creating automated sequences, but it's not your solution for large enterprise usage. Also, seeing as how competitive the market's become, while it's not expensive per se, it is a bit on the pricey side relative to some.
Ron Edmonds | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use GetResponse for email marketing and marketing automation. It is our principal email marketing technology that we use. Email marketing is critical to our in-bound marketing approach. We selected GetResponse because it has a relatively low-cost marketing automation features to a full-featured email marketing system. We were in the market because we had previously used another low-cost marketing automation system, Automational, which was discontinued by its owner. There was a huge gap in price between products like GetResponse and full marketing automation systems like HubSpot, InfusionSoft, Marketo and others.
  • GetResponse's email templating is very good. We find the email creation process to be easy to understand and use.
  • GetResponse's wordpress integration works well for us. Using their widgets significantly increased our newsletter sign-up results.
  • GetResponse's activity tracking with each contact is easy to use and fairly easy to understand.
  • While the documentation is good, some processes are not particularly intuitive.
  • Adding contacts manually is somewhat confusing and tedious.
  • The marketing automation list of website visitors is a contact list as opposed to a report.
GetResponse is a low-cost marketing automation/email marketing solution. I(f you need automation and website tracking in addition to basic email marketing, GetResponse is a strong contender. It also includes a strong landing page creation tool. If you need marketing automation and have a limited budget, this is one to strongly consider. On the other hand, if you need the high-end tools offered by HubSpot and others, you will likely be disappointed.
Nicholas De Salvo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
In my job, we implement a lot of different Email and Online Marketing platforms we inherit a lot of what people are already using. We're always a pleasantly surprised when a client already has GetResponse in place. GetResponse makes marketing email easy while giving you powerful automation tools to move people through your funnel.
  • Easy and powerful email editor for the novice and advanced user.
  • Powerful automation and conversion tools to fully automate your funnel.
  • The design direction of the reporting makes it really easy to ingest all the things that really matter.
  • The tag system can take some getting used to particularly if you're more accustomed to separating your contacts into different lists.
We use GetResponse with our marketing clients who need a versatile marketing tool beyond sending monthly newsletters. If a client fits into a free tier of a different email marketing company and sends out less than 15 emails per year, GetResponse is probably overkill. However, once a client starts building a bigger list and requires more contact GetResponse is a good option.
Michelle Braun | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I used GetResponse (GR) to capture the contact information for my website visitors, to send my subscribers a weekly e-mail newsletter, to contact them about product sales and to put people into a marketing funnel.
  • GetResponse (GR) makes it very easy to email people a sales letter and/or newsletter.
  • Thanks to GR's snazzy templates, my emails look way more professional than my graphic capabilities.
  • GR has the best mobile app - so easy to track open rates, etc.
  • I love all the free training that GR provides
  • I also love that their technical support is incredibly helpful - and responsive.
  • There's not too much room for improvement.
GetResponse was a great tool for me as a solopreneur. Their pricing was scaleable. When I first started, I didn't have a big list and the price was low. As my list (and profits) grew, my GR investment increased. And all their free training helped me grow my list.
Vitaliy Vinogradov | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use GetResponse to target our most active subscribers that have responded in the past. It's a great way to gauge true engagement of our lists because the results are always consistent. It also provides a great platform for somebody new to email marketing - a great easy to use system.
  • Above average deliverability - There are very few ESPs that are as consistent in delivery as GetResponse.
  • Easy to use - although it's not laid out like most other ESPs, it is easy to use and learn once you get the hang of it.
  • Autoresponder features - The calendar planning and perfect timing features make it perfect for maximizing ROI
  • Layout - A lot of features were hard to find. A more standard layout would be beneficial to users that have tried other services in the past.
  • Flexibility - There is a lack of flexibility with the system, sometimes advanced email marketers need some features that just aren't there.
  • List Options - Better list sorting and segmentation.
GetResponse is well suited for a simple platform for online marketing for smaller lists. It is not well suited for large volume mailing. I recommend self hosting or using an alternative such as Mandrill. Pricing is pretty fair, I would say for the results you get there is very few that offer a service that is comparable for the price.
Elizabeth Fishman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Currently we are using this program as an email platform for our clients. We have 5-10 clients who send out emails monthly. We create an image for the email, it then goes to the emailer who writes the text. I approve the email and it gets sent out. We send about 3-5 emails a month per a client
  • The graphing and percentages are very clear
  • Easy to set up an email - edit - and - send
  • Web forms are easy to create.
  • Reporting could be improved. More options to look into.
What works for you and/or client. Make sure to consider everything that matters directly on that. Make sure the reports are high and work with regulations to correct mistakes to get more emails to your potential clients.
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