Overview
What is GiveSmart?
GiveSmart, a Community Brands company, offers a full-service event management platform supporting event website, event registration, attendee tracking, donor management and data insights, and full customer service for entities wishing to raise funds via an auction or charity event. The…
Givesmart is Getting Smarter!
Great service.
GiveSmart is a great one-stop-shop for managing donors
At the beginning stages with GiveSmart
A true one stop shop.
Now that I am comfortable with it, I like it
A Great software with Great service.
GiveSmart is User Friendly, Efficient and Cost-Effective!
Good program that needs a little development
A must have in the world of social media
GiveSmart allows donors to Give Smartly
Great Service with Great Support!
A great platform, especially for those looking to leave legacy systems
User Friendly platform for someone who wears lots of hats
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
What is GiveSmart?
GiveSmart, a Community Brands company, offers a full-service event management platform supporting event website, event registration, attendee tracking, donor management and data insights, and full customer service for entities wishing to raise funds via an auction or charity event. The platform…
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
157 people also want pricing
Alternatives Pricing
What is Blackbaud eTapestry?
Blackbaud eTapestry is a donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. eTapestry boasts more than 6,000 nonprofits and institutions as users, who manage and track fundraising performance, engage new…
What is NationBuilder?
NationBuilder is a content management software offering from NationBuilder.
Product Demos
A Tour of GiveSmart
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is GiveSmart?
GiveSmart is an online fundraising and donor management platform designed to elevate fundraisers. From mobile-friendly silent auctions to dynamic peer-to-peer events and guest management to donor engagement, the solution helps to turn mission into something that moves donors.
The vendor states that their software has helped thousands of nonprofits raise $6.2+ billion. The full GiveSmart suite of solutions and expert support helps exceed fundraising, event, and donor management goals, and helps users focus resources and make an impact all year round.
GiveSmart Screenshots
GiveSmart Integrations
GiveSmart Competitors
GiveSmart Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | Canada, United States |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(196)Attribute Ratings
- 7.7Likelihood to Renew7 ratings
- 9.1Availability2 ratings
- 9.1Performance2 ratings
- 8.5Usability149 ratings
- 7.3Support Rating149 ratings
- 8.2Online Training1 rating
- 8.1Implementation Rating5 ratings
- 9.1Configurability2 ratings
- 9.1Product Scalability2 ratings
- 4.5Ease of integration1 rating
- 9.1Vendor pre-sale2 ratings
- 9.1Vendor post-sale2 ratings
Reviews
(26-50 of 150)Great features to easily share with many at a time.
- Event registration
- Mass texts to groups
- Text to give is simple and user friendly
- The menu is not user friendly for finding WHERE to create a specific event or payment form
- Customer service online is not the best, but sending an email to them works wonders.
- Menu explanations for certain parts of the software
Not a great fit for small organizations.
- Customizable donation forms
- Quick payment processing
- Large learning center and numerous webinars
- More ways to accept payments (ACH, Venmo)
- Integrations with their CRM, QuickBooks
- Donor portals for donors to be able to change donation dates, contact information, and donation amounts on their own
- Better tech support
- Better customer support from sales rep
The plus side is they make everything very customizable for you, and you are able to make donation pages, events, etc., look, feel, and act like you want them to. In my opinion, that is also the downside. There are a million different places where you have to add text, choose colors, etc. It requires a full-time position to do it all. I am a one-person fundraising team with a full-time job elsewhere. I don't have the time to learn everything. It is just too much for a small organization.
A smart choice for nonprofits
- Support - Extremely responsive
- GiveSmart Fundraise - Attractive interface for users
- GiveSmart Events - Easy-to-use Auction features
- The resources provided online are overwhelming. Would be nice if there was a downloadable reference guide.
- The video tutorials need to be updated and it would be great if they were "chunked" to take viewers to the section they need, without watching or fast-forwarding through sections that are not needed.
- Contracts should include some personalized training. It actually might help you "sell" the $200/hour training if people saw how useful it is. It would have been helpful to have someone provide an overview of the features and vocabulary.
- Calling everyone "users" is confusing. Consider calling staff "users" and everyone else can be donors or guests.
- It would be helpful to be able to include hyperlinks in the text when creating Fundraisen activity landing pages.
GiveSmart has the goods!
- Campaign Set up
- Recurring Giving
- Reporting
- Financial Reconciliation reports
- Integrations
- Design
From MobileCause to GiveSmart
- Allows for the donor to easily include the credit card processing fees in their donation.
- Easy for the donor to enter their information and process their gift quickly.
- Easy to export information from GiveSmart/MobileCause.
- When selecting fields for exporting, it would be nice to see the form name attached to the field name. We have multiple forms and some of the field names are the same/similar from form to form. It's almost impossible to tell which field belongs to which form.
- Since GiveSmart merged with MobileCause, we are having difficulties paying our quarterly fee via credit card. We have signed up for this process a few times but still have issues getting our payments properly (and timely) processed like we did before the merge. (Our payments were automatically processed with MobileCause but it's been difficult, almost impossible, to get this process set-up with GiveSmart, even though they now offer it.)
- Hearing from our account rep every now and then would be nice.
I think that they are great for online donation forms, event sign-up forms, and survey forms. They are pretty easy to create and maintain.
Good technology, poor execution
- Silent Auction
- Use of QR codes
- Customer Service
- Functionality
User friendly, simple, just what we need
- User friendly - both as a donor & platform manager
- Great customer service
- Beneficial communication features
- Add outside links in communication
- Sometimes slow on the back end
Make Fund Raising Easier
- GiveSmart is user friendly for our school and our community.
- GiveSmart allows us to reach more people.
- GiveSmart's reporting is easy to access and understand.
- We recently had issues with the GiveSmart site going down during an event.
- I would like to receive an email notification when payments are sent to us.
- Being able to check in two people (ex: couple) at once would be helpful
We are able to utilize the GiveSmart platform for more than one event each year.
- Customer support.
- Ease of use and implementation.
- Effective for in person or virtual events.
- Staffing changes affect continuity of service.
Givesmart Makes Our Lives So Easy!
- All the information is in one place and easy to find
- Set up is streamlined and easy to do
- Reports are easy to access and very complete
- silent auction is easy to set up and looks good, sell sheets at the touch of a button
- The accounting during and after an event is difficult. The way the deposits are made in your account if you have multiple events at the same time makes it so much work.
- Adding a volunteer (dummy) account can be difficult but once you learn how, it is easy
- Customer support is sometimes not up to speed, I find I know more than they do often
First 6 Months and 2 events later with Givesmart
- Training - they have a great training in place to get familiar with the system
- The registration and event site are very user friendly
- Ability to build an event site that is on brand with your event
- Reporting - Our Data manager has to pull multiple reports to transfer intoo our CRM, versus being able to do one large report
- You can't do "multi-raffle" discounts across multiple items - it all must be listed in one item box
- Emailing recipients - would like more variety than offered. When saying "ticket holders" you have to send multiple depending on the ticket they hold (ex. different sponsorship levels etc)
Does a couple Things Really Well
- Many products tied into single event/campaign
- Ticketing and Seating management
- Billing via long term contracts
- Integrations
- P2P connects to campaigns but is not event friendly (to view back to events or other fundraisers or to search others)
- Text to Give fundraising - provides convenience for donors to make commitment and then pay at their convenience.
- Peer to Peer fundraising - provides great options for peer to peer campaigns including the ability to record off line gifts to individual fundraisers or teams.
- Events Management - GiveSmart gave us the flexibility to switch many of our event activities to virtual experiences during the COVID crisis which we greatly appreciated and have continued to use for some of our smaller events.
- Would like to be able to save reporting criteria for daily gift downloads.
- Would like to be able to save several export field options for various reporting.
- Would like the ability to delete or repurpose keywords.
- Would like the ability to change team names and have those changes reflected in the url for the teams fundraising pages.
High Value Fundraising Platform
- Event Ticket Sales
- Site Management
- Auction/Raffle Ticket Sales
- Method of choosing random winners for raffle prizes
- More customization for user site
- Users need a way to edit their 'cart' and be prompted to compete check-out
Would Not Recommend
- Support
- Assistance in marketing
GiveSmart has saved our staff SO MUCH TIME!
- Auctions
- Events
- Fundraising
- Emails to staff when donations come in
- Events and Fundraising should be integrated
GiveSmart is a Godsend for small nonprofits.
- Instant messaging guests.
- Reports
- Auction item management.
- Gift Acknowledgement.
- Customer Service.
- Some parts of the template could be more flexible in terms of static wording.
- Slightly more personalized look and feel of the site.
Great for Fundraising Support and Execution.
- User-friendly.
- Organized
- Detailed
- More creative flexibility.
- N/A
You'd be SMART to give GIVESMART a try
- Hosting Virtual Events
- Raising Funds through Platform
- All i n one package
- Have platform have it's own random generator for raffles
- Have it's own platofrom to go live on via GiveSmart instead of 3rd party
Great Value for the cost.
- Ease of silent auction bidding.
- Ticket sales for individuals.
- Sponsorship ticketing.
- Live auction functionality.
- Ability to credit sponsorships to an organization rather than a particular person
- Ability for users to check themselves out of an auction.
GiveSmart make it easy to give smartly!
- Easy to use; intuitive
- Robust; had everything we needed
- Great support team
- Things are not as clear/intuitive since the merger with MobileCause
- I'm not always sure which side of the platform to use since the merger
After two events with GiveSmart... here's my two cents.
- Collecting Necessary Information.
- Microsite or event site has a lot of capabilities.
- Separating packages into categories that are distinct.
- The Data pulled from GiveSmart is not ideal - when running reports, our data, and analytics manager have to run several different reports and cross-compare to enter them into our donor database.
- Not able to turn off "check-in," which confuses guests at registration - if they check in an hour or less before the event, and there is maybe a bid paddle involved, they get confused on where to go/why they have to wait.
- In addition to the "check-in," there is an extra step patron have to take that doesn't seem very clear. A lot of guests will add their credit card information, but the system will not consider them checked in unless they do an extra step. Causes some confusion at registration for events.
- Even if marked that guests must add a CC, somehow guests can check-in without adding - which is concerning.
Pleased as punch with our results.
- Intuitive platform.
- Sleek design.
- Ease of adding items and descriptions.
- Packaging items to be sold in groups.
- Ways to sample an event without publishing so you can find flaws before an auction is live.
- More explanation about the relationship with their new MobileCause partnership.
Pretty good product.
- User friendly to set up.
- Easy for outsiders to set up their own fundraising pages.
- Clear pricing structure.
- "Designers" for fundraising pages are not very helpful-it seems they do not have any actual design experience or ability to really customize pages.
- Need more customization on fundraising pages.
- Lower credit card fees.
In year one, so far so good!
- Selling Admissions.
- Creating an Event Website.
- Item / Package Maintenance.
- User / Donor Management.
- A portal for prospective donors / outgoing solicitations.