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GoCo

GoCo

Overview

What is GoCo?

GoCo, headquartered in Houston, offers their all-in-one HR management platform, designed to support benefits administration and compliant recordkeeping. GoCo syncs with popular payroll platforms, and is priced to suit the budget of small to midsize businesses.

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Recent Reviews

TrustRadius Insights

Users have found that GoCo's software provides a comprehensive solution for HR management, allowing them to streamline and centralize …
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Pricing

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What is GoCo?

GoCo, headquartered in Houston, offers their all-in-one HR management platform, designed to support benefits administration and compliant recordkeeping. GoCo syncs with popular payroll platforms, and is priced to suit the budget of small to midsize businesses.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.goco.io/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is TriNet HR Platform?

Zenefits is a free, cloud-based core-HR platform. It primarily services small to mid-sized businesses and provides time management and benefits administration capabilities.

What is BambooHR?

BambooHR is an on-line human resources solution that provides onboarding, payroll, and benefits management. It also offers automated time-off management and employee self-service.

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Product Details

What is GoCo?

GoCo is an HR, benefits and payroll built to automate existing manual process, eliminating the paperwork and spreadsheets, and replacing them with digital experiences. Users can manage records, performance, time off, onboarding, and benefits. GoCo is a secure, compliant hub for sending, digitally signing, and organizing sensitive HR documents and data.

GoCo is built to support existing processes, policies, and providers, so there is no need to change processes just to adopt a modern HR system. For those who already have benefits, GoCo can add them and let the user's team enroll online. GoCo can also sync to existing payroll solutions.

Every GoCo customer gets a dedicated Customer Success Manager whose only job is to help make the user's team successful.

GoCo Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(7)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found that GoCo's software provides a comprehensive solution for HR management, allowing them to streamline and centralize multiple tasks in one place. The platform enables users to easily manage PTO and Non PTOs, store important employment documents, and payroll information. By combining payroll and timesheets, the app eliminates the need for dual entry, saving time and effort. The automatic syncing of employee information from GoCo to insurance carriers and payroll has been particularly helpful during open enrollment, reducing paperwork and saving time. Additionally, the digitization and automation provided by the solution have been beneficial for HR administration, freeing up resources for more value-added work. Overall, users appreciate the convenience and efficiency of GoCo's platform, which simplifies HR processes, improves compliance management, and enhances communication between employers and employees. Some users have experienced a decline in customer service quality, but overall, GoCo is viewed as an effective tool for managing HR needs and optimizing organizational processes.

Intuitive and Easy to Use: Users have consistently praised GoCo for its intuitive and easy-to-use interface. Many reviewers mentioned that the implementation of the system was straightforward, allowing restaurant managers to quickly understand and utilize it effectively. Additionally, employees were able to navigate the system with ease, making administrative processes more efficient.

Excellent Customer Support: The customer support provided by GoCo has received high praise from users. Some reviewers specifically mentioned a customer support person named Smith as being extremely helpful. The quick response and attentiveness of the GoCo team, including account managers, was appreciated by users during both the exploration phase and ongoing use of the platform.

Streamlined HR Operations: Users found that GoCo greatly facilitated various HR operations. Many reviewers highlighted how it made onboarding new employees seamless and centralized HR information in one place. This made it easier for HR departments to keep payroll information up to date and track employee time off. Additionally, users commended GoCo for its ability to streamline multiple HR processes such as hiring, onboarding, payroll, and benefits into one platform.

Improving Visibility of Completed Tasks: Some users have suggested improving the visibility of completed tasks by displaying them in a list format. This would involve placing new tasks at the top and moving completed items below, which would make it easier for users to track their progress.

Correcting Expiration Dates on Documents: Many users wish for the ability to correct expiration dates on documents without having to go through the hassle of downloading and re-uploading them. This feature would save time and effort when making simple edits.

Emails About Completed Selections: Some users mention receiving emails about completed selections that they hadn't made themselves. This can be confusing and may lead to unnecessary notifications cluttering their inbox. Implementing a system that only sends email alerts for actions taken by the user could help improve this issue.

Based on user reviews, GoCo receives the following recommendations:

  1. Integrate with proprietary software and vendors upfront: Users highly recommend integrating GoCo with their existing software and vendor systems right from the start. This allows for a seamless flow of data and streamlines various HR processes.

  2. Build a strong mobile product offering: Many reviewers suggest that GoCo should focus on developing a robust mobile product. This would enable employees to access and manage HR-related tasks conveniently from their smartphones, improving overall accessibility and user experience.

  3. Partner with a knowledgeable broker for setup and management: Several users advise small businesses to partner with a knowledgeable broker while setting up and managing GoCo portals. This helps ensure efficient implementation and utilization of the platform's features, maximizing its benefits for HR management.

Overall, users highly recommend GoCo for its ease of use, convenience for employees, time-saving capabilities, and ability to automate HR processes effectively. They also praise its simple interface, dedication to improving the employer/employee experience, and emphasize giving GoCo a try as employees are likely to love it.

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Veronica Meyers | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
GoCo is our Ben admin system and links into execupay for payroll. It’s a good system overall but their customer service has lately gone down hill. We tried to apply for the Employee retention tax credit through them and they didn’t actually file it despite us filling out the paperwork several times.
  • User interface
  • Implementation
  • Ease of use
  • Customer service
  • Compliance
  • Communication
This is a great product for a small company. For a large group, it’s probably less well suited. Overall small business will like the ease of use and convenience of the product. A large business would need better reporting functionality and probably a better payroll system. Execupay is a little clunky.
Human Resource Management (7)
92.85714285714286%
9.3
Employee demographic data
100%
10.0
Employment history
100%
10.0
Job profiles and administration
100%
10.0
Workflow for transfers, promotions, pay raises, etc.
80%
8.0
Organizational charting
100%
10.0
Organization and location management
100%
10.0
Compliance data (COBRA, OSHA, etc.)
70%
7.0
Payroll Management (7)
55.71428571428571%
5.6
Pay calculation
100%
10.0
Support for external payroll vendors
N/A
N/A
Off-cycle/On-Demand payment
N/A
N/A
Benefit plan administration
N/A
N/A
Direct deposit files
100%
10.0
Salary revision and increment management
90%
9.0
Reimbursement management
100%
10.0
Leave and Attendance Management (3)
N/A
N/A
Approval workflow
N/A
N/A
Balance details
N/A
N/A
Annual carry-forward and encashment
N/A
N/A
Employee Self Service (5)
100%
10.0
View and generate pay and benefit information
100%
10.0
Update personal information
100%
10.0
View job history
100%
10.0
View company policy documentation
100%
10.0
Employee recognition
100%
10.0
Asset Management (1)
70%
7.0
Tracking of all physical assets
70%
7.0
HR Reporting (3)
93.33333333333334%
9.3
Report builder
80%
8.0
Pre-built reports
100%
10.0
Ability to combine HR data with external data
100%
10.0
Integration with other HR capabilities
N/A
N/A
Performance Management (5)
N/A
N/A
Performance plans
N/A
N/A
Performance improvement plans
N/A
N/A
Review status tracking
N/A
N/A
Review reminders
N/A
N/A
Multiple review frequency
N/A
N/A
Succession Planning (4)
N/A
N/A
Create succession plans/pools
N/A
N/A
Candidate ranking
N/A
N/A
Candidate search
N/A
N/A
Candidate development
N/A
N/A
Onboarding (2)
100%
10.0
New hire portal
100%
10.0
Manager tracking tools
100%
10.0
Performance and Goals (4)
50%
5.0
Corporate goal setting
100%
10.0
Individual goal setting
100%
10.0
Line-of sight-visibility
N/A
N/A
Performance tracking
N/A
N/A
Recruiting / ATS (7)
N/A
N/A
Job Requisition Management
N/A
N/A
Company Website Posting
N/A
N/A
Publish to Social Media
N/A
N/A
Job Search Site Posting
N/A
N/A
Duplicate Candidate Prevention
N/A
N/A
Applicant Tracking
N/A
N/A
Notifications and Alerts
N/A
N/A
  • Simplify payroll
  • Simplify New hire onboarding
  • Difficulty with new laws during covid
GoCo is a little less expensive than other options and works pretty well overall.
Matt Rychener | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We utilize GoCo to manage our HR needs. It has an amazing onboarding process that allows us to effectively serve new employees and manage existing staffing.
  • Onboarding new employees
  • Managing staff PTO
  • Managing signing critical documents and policies
  • Handling exceptions for staff PTO requests for employees in their 90 day probationary period
  • Ease of managing different hourly work week exceptions
We have really enjoyed using GoCo for our HR needs. It has suited us well after we switched from Zenefits. Initially we did not have good support with the rep from One Digital who served as our GoCo broker partner. However, we have a new rep who has been very responsive and helpful when employees have had benefit questions or issues with coverage.
Human Resource Management (7)
77.14285714285714%
7.7
Employee demographic data
90%
9.0
Employment history
100%
10.0
Job profiles and administration
90%
9.0
Workflow for transfers, promotions, pay raises, etc.
100%
10.0
Organizational charting
10%
1.0
Organization and location management
70%
7.0
Compliance data (COBRA, OSHA, etc.)
80%
8.0
Payroll Management (6)
15%
1.5
Pay calculation
N/A
N/A
Support for external payroll vendors
N/A
N/A
Benefit plan administration
90%
9.0
Direct deposit files
N/A
N/A
Salary revision and increment management
N/A
N/A
Reimbursement management
N/A
N/A
Leave and Attendance Management (3)
80%
8.0
Approval workflow
80%
8.0
Balance details
80%
8.0
Annual carry-forward and encashment
80%
8.0
Employee Self Service (5)
90%
9.0
View and generate pay and benefit information
90%
9.0
Update personal information
90%
9.0
View job history
90%
9.0
View company policy documentation
90%
9.0
Employee recognition
90%
9.0
Asset Management (1)
N/A
N/A
Tracking of all physical assets
N/A
N/A
HR Reporting (3)
90%
9.0
Report builder
90%
9.0
Pre-built reports
90%
9.0
Ability to combine HR data with external data
90%
9.0
Integration with other HR capabilities
N/A
N/A
Performance Management (5)
N/A
N/A
Performance plans
N/A
N/A
Performance improvement plans
N/A
N/A
Review status tracking
N/A
N/A
Review reminders
N/A
N/A
Multiple review frequency
N/A
N/A
Succession Planning (4)
N/A
N/A
Create succession plans/pools
N/A
N/A
Candidate ranking
N/A
N/A
Candidate search
N/A
N/A
Candidate development
N/A
N/A
Onboarding (2)
90%
9.0
New hire portal
90%
9.0
Manager tracking tools
90%
9.0
Performance and Goals (4)
N/A
N/A
Corporate goal setting
N/A
N/A
Individual goal setting
N/A
N/A
Line-of sight-visibility
N/A
N/A
Performance tracking
N/A
N/A
Recruiting / ATS (7)
N/A
N/A
Job Requisition Management
N/A
N/A
Company Website Posting
N/A
N/A
Publish to Social Media
N/A
N/A
Job Search Site Posting
N/A
N/A
Duplicate Candidate Prevention
N/A
N/A
Applicant Tracking
N/A
N/A
Notifications and Alerts
N/A
N/A
  • Overall GoCo has provided a fantastic ROI for us. We have really enjoyed the platform and it meets our needs.
  • We were disappointed to learn that GoCo decided to charge for features like organizational charting. When we changed over from Zenefits we were told they were not going to charge for this functionality.
We switched from Zenefits to GoCo when Zenefits was going through all of their internal turmoil. Initially we had a dedicated rep with Zenefits. Then they took that away and we had a team assigned to a pool of accounts. Then that went away and all we could do was send an email in if we had an issue. It became impossible to manage issues and questions.
GoCo has done a great job of being responsive to us in working through issues in the system.
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