GoContact Reviews

1 Rating
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Score 9.0 out of 100

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October 23, 2020
Vítor Hugo Pacheco | TrustRadius Reviewer
Score 9 out of 10
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Support Rating

10
Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.
Read Vítor Hugo Pacheco's full review

Feature Scorecard Summary

Agent dashboard (1)
8
Validate callers (1)
9
Outbound response (1)
10
Call forwarding (1)
8
Warm transfer (1)
9
Predictive dialing (1)
10
Interactive voice response (1)
10
Call scripts (1)
9
Call tracking (1)
9
Multichannel integration (1)
9
CRM software integration (1)
9
Inbound call routing (1)
8
Omnichannel inbound routing (1)
8
Recording (1)
9
Call analytics (1)
8
Historical reporting (1)
9
Live reporting (1)
9

What is GoContact?

GoContact in Portugal is a company specialized in integrated solutions for Contact Centers (IPBX + Contact Center Software + Communications). GoContact's integrated Contact Center platform provides IPBX, IVR, Inbound / Outbound Services, Scripts, Tickets, Chat, CRM, Reporting /Analytics, Quality, E-learning, SMS, and Text to Speech.
Categories:  IP PBX,  Contact Center

GoContact Technical Details

Operating Systems: Unspecified
Mobile Application:No