GoldMine CRM (discontinued)

GoldMine is a great and ideal tool for the management and strengthening of relations with clients. It helps us in setting reminders and we can also check our contact history using GoldMine. It has made it efficient for us to track our emails and maintain our entire information. Its price needs to be reduced.

I believe GoldMine is well suited to keep track of customer contact automatically, so your customers needs are met. I also like keeping track of my emails and customer contact notes, this way I always know what they need quickly. I like to keep reminders on certain customer request or pricing for certain items. We use GoldMine in unison with Traverse for placing orders . I would love GoldMine more if they had the abilities to place orders through the app , rather than using an additional tool.

GoldMine brings some great Sales forecasting tools to the table. By using the set analytics business can properly be forecast and adjusted as new variables are added. Trends are easy to pick out once set up and running. The whole list of customization allows most businesses to make adjustments on the fly to produce better results in the field. From small operation on up GoldMine will scale to fit your needs.

It's great for older companies that have lots of customers, and who have multiple departments working together, but is optimized for a single central office environment. Requires virtualization if everyone works remotely.
Also, this would be overkill for a smaller or newer company. There are smaller more lightweight CRM systems out there that would be appropriate for that.

Even though this was not specifically built for a recruitment tool, it is built for a sales tool. The cost is a lot less than some of the other prodcuts out there.

GoldMine is well suited as a client information library and easy reference system that most offices can adapt to. It should be promoted for company officers and principals to use more often than just support or administrative personnel to enter information into.

We use GoldMine for customer (student) tracking toward college enrolment and it works perfectly for our scenario. We can track a student's process from before applying all the way through moving onto campus, no matter how long that process takes. GoldMine can log calls and messages in real time so that multiple users can see contact history immediately, which is largely beneficial for larger teams.

GoldMine is excellent for large scale contact record keeping. We have tens of thousands of records, and it handles this just fine. It has an SQL back end. It's well suited for call center agents who need reminders of who to call and when, plus what was said in the previous conversations. I would say it's less appropriate for project managing. Once our sale has moved from sales to installation, we use other applications for this.

It is well suited for a simple CRM and can provide a lot of data. The reports are cumbersome though and I didn't know of any way to save reports or export them to another software.

It is good for small organizations who primarily just want to be able to easily track communications and store contact information. It does not work very well if you have multiple sales people contacting the same customers as a way to easily track each opportunity each employee is working.

The answer would be dependent on the requirements. If GoldMine is to be used as a contact management system for a small business then yes, I would recommend it.

For small organizations it is simple to use the basic portions. It has it's own mail system as well as integrating with Outlook. If you are not yet ready to invest in an Inbound marketing solution or marketing campaign management software package or SaaS, Goldmine can do the job for you. Who in your area can help you implement the features you really want to use to get started and what is your plan for growth?

If you're on a tight budget and have dedicated staff that understand the needs of admission, then GoldMine might be a good choice. Otherwise, it feels a bit "old." Granted, that could be just the reviewer in question not being very proficient. Also, new releases require down-time and can take perhaps a half-day to a full-day of all staff being "out" of the system to make happen. For instance, there is a bug in the mass-emailing features in the 2013.1.0.298 where it crashes after sending bulk emails. Would require an update to address this.

In my opinion, GoldMine works well in telesales, telemarketing and general sales and marketing where there are large number of customers and prospects. Its really good, if you don't want to invest in MS Outlook, since you have an in-built email tool, which is pretty good.

Although it has a customer service module for logging of case or tickets, I'm not sure if this is powerful enough or flexible enough. However, in a sales and marketing role, with lots of data it is pretty good and robust. More importantly, it is very fast and I've compared it to other CRM tools, and still think Goldmine is fast in this sort of role.

The biggest issue I suspect is that like a lot of off-the-shelf CRM system it can look a bit daunting from the outset, but with an hours training, you should be up and running, certainty that's what we've found over the years with new starters.

That is the key point I think, GoldMine users that have been trained well, regularly return to the product.