GoldMine CRM (discontinued)

GoldMine is used by our company to keep track of things. Using this software we can manage our customer relations in a very professional manner. It has benefited us in keeping our all emails and essential notes in one place and helped us in bypassing the risk of their loss. it has also assisted us in keeping all the contacts in one single place.

We use GoldMine as a CRM to keep track of customers orders and email communications. This is a great tool to set automatic calls or emails to keep track of several hundred customers easily. We use GoldMine for our sales team mostly but we all have access to it to check on customer requests.

Currently, we use GoldMine for our marketing content management. This allows us to see each individual campaign and how they are performing. Analytics becomes easier and pushing the right marketing becomes more focused as we drive forward. Our Sales staff can easily provide input as to what is working and what isn't. This allows us to adjust on the fly and be successful. GoldMine [gives] us the right tools when we need them to perform at our best.

We originally used GoldMine as a full CRM System, for everything from customer contact information, sales, and technical support ticketing. Since our acquisition by another company, we have moved to a new support ticketing system, but still use GoldMine for everything else. It has been an invaluable tool.

We used GoldMine in a unique way. We retrofitted the product for our admissions process. This worked really well and was easy to use. The recruitment process was much easier using GoldMine. We created an API process to bring over the data we needed to our administrative system and left the non matriculated students in the GM database.

GoldMine is an excellent tool to use to track CRM and keep notes and do follow up. It has the ability to work with planners and administrators to keep records of client interactions and a storehouse for their information for future references.

GoldMine is currently being used by only the admissions department at our university. The university as a whole utilizes a different program that does not function as a Customer Relationship Management system. GoldMine allows our team to track and maintain all information with students we are recruiting and counselling as they make their decision for college. It allows us to set reminders to contact, see all contact history in one place, and see progress toward matriculation.

GoldMine being used by several departments in our business from the development team who contact customers to our sales team who refer to GoldMind when going into a sale with a customer. It addresses our record keeping for liaising with customers. Our BDT team can log when they call, so they aren't annoying anyone!

It is used across the whole organization as a CRM. We log all customer calls and activities in the system. It allows anyone at the company to see the entire history of a customer and all interactions with the customer by tracking calls and emails.

Goldmine is our company's CRM tool for tracking communications to customers and storing contact information for each person we work with at the organizations we support. We also use it to schedule individual task and calendar appointments. It does provide an easy way for every employee to be able to see communications other employees have had with customers.

GoldMine is currently being used to manage contacts.

At PowerLung we use Goldmine as a remote application across the organization. This is the second company where I have chosen Goldmine as our central contact management system. Goldmine allows us to easily maintain records of conversations and transactions with prospects, customers, vendors, researchers and regulatory agencies. It provides excellent tracking and linking of emails as well as attached documents tied to the contact for sales and marketing, customer support, and purchasing. I can look at a contact record and see all communication and activity with that individual or company that is complete (history) or pending. Full reporting capabilities add additional benefit. While not a full project management system, the project and opportunity management portions provide an easy way to track steps. Establishing procedural scripts makes it easy to automate much of the daily email and or status update tasks. Having this level of detail has facilitated documentation for chargeback instances or as legal documentation. All this and we still are only at surface level. Everyone in our organization uses Goldmine for internal and external emails as well as scheduling and calendaring. It is our communications hub.

We use GoldMine to support undergraduate recruitment at Houghton College. It serves as our CRM. It is mostly used in the admission office although select others are able to access components of it including coaches and academic support staff. It allows us to keep a record of our interactions with prospective students from the point of inquiry to enrollment.

GoldMine has been used by the whole team since we started the company back in 1998. Originally, I had used it from 1996 when the first Windows version was released. It is used by Sales, Customer Service and our consultancy team to manage all activities with clients and prospects. Finance use it to chase up clients and to understand if there are any sensitive issues they need to be aware of. In my view, it was probably the first real integrated CRM system.