Gong

I think Gong can be valuable across all functions and departments. Staying in touch with customers and prospects is central to organizational success and ensuring your company and product are valuable in changing landscapes.

Gong works really well for ramping up the onboarding time of new hires. It gives the team a chance to review a variety of calls but also allows for lots of self-learning. We have reduced our ramp-up time to 1-2 months which is important to ensure we don't create a revenue gap. Opportunity management, we now have key insights into how our opportunities are progressing, and we can overlay the skills of the salespeople with the technology. This gives us clear indications as to how we can manage each opp and improve our sales to win rates and reduce sales cycle because we know what good looks like. Brand awareness is key to any business. With Gong, we can track keywords and phrases or monitor the success of a campaign by tracking if prospects and customers are talking to us about it. This allows us to quickly improve or pivot messaging.

It is great for virtual meetings and enables you to focus on everything that has been said during the call and allows you to review the call when the meeting is over. This helps you to really understand the pain points of your clients. Less suited, of course, for F2F meetings and phone calls.

Call coaching is what it does best, in my opinion.

Gong is well suited for situations where an agent has had a conversation with a client regarding certain things, and the client calls back denying certain things that were explained. Gong will offer the recording and transcript to track what was said, avoiding legal matters!

Gong is great for every department in the B2B space especially if you're in sales, marketing, and CS.

It is really helpful for sales demo coaching. The tool is somewhat expensive, so, I feel it is best suited towards sales roles that drive a major amount of revenue. For larger teams, it is helpful to see what is going on across the team.

If you forget what you need to send in a follow-up email, Gong is great for a quick reminder.

Gong is a perfect tool for every sales team. Records every call and interaction with customers which is essential to learn from and improve as a team. The way it automatically uploads is extremely handy as you can go straight away and recap the calls. Definitely a great tool I would recommend.

I would recommend it to a colleague because it really helps in our day to day responsibilities, especially if we have to speak to multiple clients in a day, it helps to refer back to it to check if we have missed out any important notes mentioned by the client and even share it with the team to get their thoughts on how the call went.

Gong is well suited for organizations looking to standardize their sales narrative and provide effective coaching, especially in a remote environment. For managers it's essential to know what your team is doing and for reps to be able to flag specific calls/areas they need support so managers who cannot be present on calls can share feedback. Similarly, Gong is a great tool for peer feedback and individual improvement. I've reviewed my calls countless times and taken away a new soundbite I forgot about and/or area I can improve my pitch on every listen.

Gong.io offers lots of offerings that assist us to carry out capabilities with superb flexibility, mainly its different skills of recording and transcribing calls, and supplying the capacity to study and comply with them immediately, which makes you in reality experience taking note of nearly every call. It guarantees that we cowl each factor of the calls, making the system of following up on comments and requests correct and comprehensive. Gong's capacity to effortlessly discover the communication you're looking for, via numerous, seek options, as a consequence saves lots of time and is capable of getting entry to and complying with the specified recordings at excessive speed. Gong's many capabilities which include transcription of calls to texts and non-stop updates of the decision log permit us to it should record all requests and additionally realize the skills of the group to respond.

Team selling - looping others into deals and quickly bringing them up to speed. Deal review calls or rep manager 1-on-1s to reduce table stakes convos and anecdotes. Not great for a complete picture of customer engagement but I've seen many integrations in a short time that suggests this is being amended.

Gong is great for sales calls when many items or structuring are discussed. It's extremely useful on calls with customers that have heavy accents so we can go back and make sure we understood the customer the first time.

It's very ineffective when it comes to the Hebrew language.

Gong is well suited for sales teams that want to increase touch points, productivity, efficiency etc. It has a very clean UI and I use it daily to playback previous customer calls of mine and for all of sales training I’d listen to our top reps' calls to improve my business acumen.

recording Zoom voice, video, and screen shares. sharing snippets of calls externally, tracking who spoke most, least, etc. it is very good for sales processes ... probably less useful for prospecting with so many dead-end calls going to voice-mail Gong is also well suited for internal conferences, and really, anytime there is a need for call recording to be reviewed later

I have found since the implementation of Gong that my sales approach has changed for the better. The functionality and seamless tie-in to Salesforce and other CRMs make this a no-brainer for any organization looking to optimize its sales processes. The very few complaints about Gong are certainly nit-picky and do not take away from the overall usefulness of the software.

If you're a seller you need Gong. Being able to pick apart calls, understand how long you spoke, and see transcripts are so huge. You can easily get feedback and share recordings across the org and with your prospects. The tool is an integral part of my success on a daily basis.

Gong.io is great for a sales team. We are always looking to learn and practice our demos and pitches, and Gong allows us to watch our own salespeople present our product. It also lets us tag teammates and at hashtags to tag key moments or phrases to coach our team. What better way to study your demo than by watching your whole team do it as well. It is not useful when you have a member of the meeting opt out of being recorded.

The best scenario would be when salespeople sit with managers to go over sales calls. A less suited scenario would be when other departments listen to calls and examine the productivity of other functions within the company.

This a tool for external sales meetings, not internal - for meetings/demos it is the best tool available.

If you want to learn from another rep how they handled a deal cycle.

- Direct client interaction
- Complex sales cycles
- Calls with 3 attendees or more

Gong is most appropriate for teams that are on video calls on a regular basis with clients and external stakeholders or partners or who have a revenue metric they need to meet. Gong allows for teams to keep track of their client calls, and follow-ups and a deal is potentially at risk. Gong is least appropriate for teams who do not interact with clients or external stakeholders on a regular basis or who only have internal metrics to meet for a small team.