Gong

Gong is very well suited for any sales or product organization. Through call tracking, you can easily find out where your team is getting hold up on calls or what blockers come up most commonly and make changes to improve your growth. Among product organizations, you can easily find out directly through customers their thoughts and feeling about specific features and your product as a whole.

Sales and Customer Success teams can greatly benefit from this tool. Sales directors can use it to coach their teams, sales reps can use it to learn what to replicate from successful calls, and what to avoid from bad ones.
Customer success reps and directors can use it to find new opportunities they might have missed during the call in real time.
It can also be used as evidence when an issue occurs where it's the customer's word against us.

Gong has provided me the ability to take less notes and not rely on listening to everything the client has to say. What it really allows me to do it focus on my mission and the questions I have so that I can get the information I want out of calls. It allows me to show my management what I did and prove it quickly and efficiently.

When I was hired, being able to hear other reps sales approaches and talk tracks was very beneficial to me as I was trying to navigate my way through onboarding. This was something that I utilized daily as I was trying to grasp ahold of how to approach each sales call.

Going as well suited for any sales organization that is looking to improve itself.

Gong is helping us to understand each customer's needs on our products with detailed notes by our sales representatives and also helping us to integrate the calls into other tools like Rippling, SFDC, etc. I liked the daily report of calls from the previous, which helped me see what happened yesterday at a glance. It is easy to check all your employee's recordings from the sales calls they had with our clients.

Gong is really a fantastic tool for sales teams. Especially when someone new comes on board, to be able to watch different styles of calls is extremely useful and even for seasoned reps for areas of improvement. Also, as sales reps become busier with calls, it's often impossible to keep track of all the key points, so being able to go back and review the call has made a world of difference. I wouldn't recommend this tool if you're not a customer-centric focused organization.

Gong has such a tremendous impact on the success of sales, CX, and product organizations. Unless you have a small business that is having a low volume of conversations with customers, Gong will bring value.

As a CSM, Gong is great to use for customer meeting follow-up. I can go in and easily find what I said I'd do as a "follow up" - and it highlights those key words, so I've gotten into a habit of verbally saying certain phrases like "I'll send that over" or "I'll follow up" so that when I review the call in Gong later, those things will be bolded for me to easily find. Taking notes within the Gong app in Zoom has helped me avoid taking notes in a Word doc while facilitating a meeting. However there isn't an option to download the notes and the copy and paste formatting is not great (as a CSM I have to input notes into systems like Gainsight, so improving this workflow for users would be amazing!) I used gong heavily as a new hire to watch other Customer Success Managers present data and I was able to get insight from those on forming my own talk track. You can make comments on Gong calls including hashtags for easy reference later, and you can tag in teammates in call notes to easily transition off a follow-up to someone else. Gong is great for practicing and recording yourself presenting so you can review yourself and make recommendations. Your manager can also show you some data in Gong about how often you interrupt someone, how "patient" you are waiting for a response from someone else, and the balance between you and another person in calls. I found this data really insightful as I'm always trying to improve my presentation skills. Gong has a transcript of each call which I find to be really helpful but I wish you could download it and/or reformat it. It is handy though to use with "control F" if you're looking for something specific.

On cold calls it helps to see what works and what doesn't and how to improve my cold calling techniques. It helps when a question is brought to my attention from the person I called and they feel I may have said something that was false, misleading or profane. We can review the call and determine if it's true or incorrect.

I love Gong, especially in an entry-level role or for those who are looking to improve their skills. Having access to libraries full of recorded calls help ramp me faster and has helped with every step of my training and development. This is also an excellent tool to give and receive feedback in a structured, tailored way.

Gong is a software that our Sales team uses to record conversations. It seems to be well suited as a recording software since it integrates with SalesForce. As a recording software the sales conversations are recorded for training purposes and for new hires on the sales team it works well.

As a new rep, it has been amazing to use Gong to learn from other successful reps and see what they're doing.

Gong is a great tool for customer-facing teams. It's designed for sales teams to be able to track progress with client prospects and review call analytics, which is something that it does particularly well. I also find a lot of value from it in professional services, as it gives us the ability to quickly share training sessions and meetings with the customer. It's also helpful for internal meetings, as Gong allows you to quickly go back and reference team meeting recordings along with the transcription notes.

Any time you are selling complex solutions, especially software, you should be using Gong to deliver insights to all customer conversations.

I'm a product manager. Many of my customers are not in my time zone, and Gong lets me be part of the conversation (as a listener) when the hours are bad to be in person. In addition, I'm not stressed about writing action items during the call with the customer, as I know Gong has my back.

Gong is great for a larger sales team that relies on collaboration between its members. I also think that it is helpful for an employee who wants to view and learn from other calls that are available. I think it is less suited for companies that do not conduct many sales calls or for very small companies.

Gong is best suited for newly on-boarded sales folks to use it as a repository of sales activity data and content. It helps intelligence and insights, too, making it easy to gauge and handle calls better. The mobile app could be better though, it is relatively less intuitive than the web-based tool.

Gong is well suited to any customer facing organization and teams. We all like to believe our reps are doing what we expect but that is just not the case. Especially in a remote environment. Our sales and success is dependent on understanding on how calls are being managed and the customer engagement experience.

Very happy with their account management team, the organization creates a true partnership with your business. They also provide an amazing academy for development which is very well organized and easy to follow, this makes enablement very easy for all teams!

Inside sales is the best fit for Gong, with SDs/BDs being a close second. For CS, support, or other client-facing teams, there is still some missing functionality.

Well suited: -5+ people on your CS team. -CS owns renewal opportunities. Not well suited: -Under 5 people on your CS team.

If you have a scaling sales team, then Gong is the perfect partner in that scaling motion, as it allows you to know exactly what is being said, pressure test your GTM strategy, and your product market fit. For example, when our messaging shifted during the pandemic, using Gong allowed us to measure whether reps were adopting the new messaging quickly and to highlight high-performing reps by sharing call snippets, etc.

Gong is REALLY well suited for call recording and sharing. What I love so much about call sharing is that customers can search for a keyword that was said in the call, and they will be taken to that part of the call instantly instead of trying to sift through hours worth of calls to find a specific topic talked about.

Best for client-facing roles, but not as useful for internal-focused teams.