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Gong

Gong

Overview

What is Gong?

Gong helps people and companies reach their potential.The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale,…

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Recent Reviews

Great Tool for CSMs

9 out of 10
November 16, 2023
Incentivized
I used Gong to record and document customer trainings. It was incredibly helpful to go back and be able to search through the transcripts …
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Listen to Gong!

8 out of 10
July 13, 2023
Incentivized
We use Gong for:
Making Calls to client and recording them.
Coaching by listening to calls.
Listening to Calls.
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Gong fangirl

10 out of 10
July 13, 2023
Incentivized
We use Gong to record customer-facing calls across our sales org for coaching purposes. We use it for renewals calls, presales, and demos. …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

9 videos

User Review: Gong Works To Track Customer Interactions For Better Customer Relations
02:01
Gong Review: Gong Utilizes Customer Tracking To Increase Revenue
03:35
Gong Review: Gong Is a Useful Tool For Sales Reps In Reviewing & Tracking Interactions
03:00
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Pricing

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What is Gong?

Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is CallTrackingMetrics?

CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.

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Product Details

What is Gong?

Gong helps people and companies reach their potential.

The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes.

The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow use Gong to power their customer reality. Gong is a private company headquartered in the San Francisco Bay Area.

Gong Screenshots

Screenshot of Coach reps into sales superstars. Replicate what works by turning objective, data-based guidance into coachable moments for managers, peer-to-peer coaching, and self-driven improvements — without any drama.Screenshot of Find the truth in your pipeline. There are risks hiding in your pipeline, deals, and customer interactions. Get true visibility from contact to close so you can address them and call the right forecast every time.Screenshot of Bet big. And win. Gong’s early insights into what’s working — and what's not — gives your team the confidence to take big-bet initiatives to market successfully.

Gong Videos

Introducing Gong.io
Customer Success Story with Demandbase
Adoption of Gong at Rapid7
Gong Super Bowl Commercial 2022

Gong Integrations

Gong Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesArabic, Dutch, English (including accents/dialects), French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Mandarin Chinese, Persian, Portuguese, Russian, Spanish, Swiss, Tamil, Telugu, Turkish

Frequently Asked Questions

Chorus by ZoomInfo, Salesloft, and Outreach are common alternatives for Gong.

Reviewers rate Support Rating highest, with a score of 9.7.

The most common users of Gong are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(814)

Attribute Ratings

Reviews

(101-125 of 443)
Companies can't remove reviews or game the system. Here's why
Isabella Hastings | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I rely on Gong when building an understanding of the voice of the customer, digging into nuances in terms of customer pain points, and getting clarity around messaging tactics used by our sales team that applies pressure on the ways in which our solutions address those customer pain points. For me, consistency in message and tone of voice spans across marketing materials and includes the tone and messages used by our sales team. I'd be lost without the insights Gong provides.
Michelle Agudelo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Gong is seriously the coolest sales tool. Prospect hasn't responded to your email? Here's a reminder to follow up with them right now (it takes two clicks to sync your email with Gong). Need to update your forecast in SFDC? Do it from Gong. SDR said it was a good/difficult/weird call? Listen to the recording and find out why/what the prospect is like before you speak with them. Want to refresh your talk track? Listen to your peers on Gong. Always hearing from the same few people on their best practices? Listen to Gong to hear how reps in a different region handle objections, competitive pitches, or explain things. Interviewing? Listen to all the Gong calls from reps currently in-seat so you can hit the ground running. I'm all about efficiency, and my gosh, Gong makes it SO easy to stay focused on the tasks that'll close deals + make you a better rep + it's all in one tab.
Rob Cummerson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Onboarding new sales reps and BDRs is an important process within our business, but we have always wanted to be able to do it in a more efficient manner and ultimately allow for self-learning and development. We have needed to reduce ramp uptime and get the team selling quicker while always having the chance to learn and track performance. The business also wanted to support team leaders and give them the chance to coach and develop new sales talent through real-life examples. We also wanted to track what the market was saying, was the messaging we had released to the market landing and making an impact and therefore increasing our brand presence, and if not, how could we change that message with real-world examples and ultimately drive better funnel and sales performance.
Score 8 out of 10
Vetted Review
Verified User
Gong is awesome! Gong helps to focus on the conversations I have with my clients and enables me to review these meetings to really understand what has been said and think about the best ways/strategies to move our conversations forward. Therefore it helps me to close bigger deals and also faster.
September 15, 2022

DT's Gong Review

David Tait | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Gong is the best sales coaching tool I have used in my 20-plus-year sales career. It is especially helpful because we are in a 100% remote world. Pre-pandemic, while in the office, you would hear the one-sided conversations of your peers and would certainly take away best practices, but with Gong, you get to hear both sides of the conversation, which is really impactful and a great way for a sales rep to improve. Also, the ability to listen to yourself is a great way to improve your selling skills. Finally, as a sales manager, I can really gauge how a rep is doing by dissecting and picking apart a call, providing feedback, and setting the focus areas for future calls. It is an amazing tool to help drive sales rep improvement.
Siphesihle Jade McEtywa | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Gong as a self-coaching and performance coaching tool for our sales agents. We use it to track themes, implement training strategies in order to maximize sales and conversion rates. Our agents also rely heavily on Gong to learn and also track best practice improvement points in order for them to better their craft.
September 13, 2022

Gong changed the B2B game.

Danny Luu | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have Gong automatically record our calls with prospects and customers. It's invaluable when needing to go back and listen to calls to identify action items and get a better understanding of what the prospect/customer was trying to articulate or share out internally or externally. As part of the CS team, Gong has allowed me to understand what our top-performing CSMs are saying to our customers.
September 12, 2022

Gong is the bomb

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Gong is used by us to record sales demos. We use it to analyze the calls. This helps reps and managers with ideas for coaching as well as to identify other areas of improvement. The features with being able to see how many questions are being asked, how much each person is talking, and other insights are helpful.
August 31, 2022

Gong is great!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Gong to record client calls and send them the recording afterward. I also use it to review calls with clients to ensure my notes are accurate and it also helps me keep track of items I need to follow up on. It helps me keep track of all my customer information in one spot.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
All calls are recorded with prospects. Great way to go back to review calls and learn from your mistakes. Also is extremely handy that they have a full catalog of old calls so you can go back to gain insights on accounts. Very easy to set up and use; as soon as the call finishes, it gets uploaded automatically.
June 30, 2022

Gong is great!

Score 7 out of 10
Vetted Review
Verified User
Incentivized
Gong is a tool that my organization uses to review calls with any clients or training and for employees to refer back to the call to specifically take notes or go through what could have made the call better. It's a great tool that helps to assist in note-taking as during calls, almost 99% of the time, there will be some important notes that we may have missed out. My organization has a monthly review on calls of a specific individual with the team to share the good points and areas that could be improved during a sales call.
Bryan Diamond | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Gong is used in our organization for call recording. Recordings support coaching for management along with supporting tracking of customer trends and driving a consistent narrative across a sales org. For reps like me, it's an invaluable tool to leverage as notes so I can be more present on calls/focus on listening, track my stats like how often am I talking/customer, and ask for coaching assistance across key areas. Therefore the biggest business areas impacted are improving coaching for management and improving reps' skill & consistency - leading to greater revenue generation.
Mohammed Badr | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Gong is properly ideal for income and patron achievement groups, or simply absolutely everyone who's patron-facing. I do not suppose that Gong could be useful for groups who particularly paintings internally, like IT, product, etc. I've located once I become at the income side, I used Gong the most, so I ought to tag my supervisor and ask for remarks round what I ought to have located higher, how I ought to have executed higher discovery with a prospect, etc. Gong may be very properly-best for earnings businesses wherein recording calls gives you the capability to provide first-rate assurance and share statistics at some point of businesses.
Clare Teeling | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Table stakes visibility for deals for sales management, ops, and leadership. Creating alignment and visibility to promote team selling. New hire onboarding. Coaching and feedback for all roles - sales, cs, SDR, product, and others. Change management and enablement for new messaging, and deal/market strategy. Company alignment and at-scale learning.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Gong to record our calls with customers. As a CSM there are various facets to my work with customers, so having my call on record helps me to verify my action items, and double check on key words used by the customers. Often there are great quotes about our product that we can pull from our calls. The use case is transparency across departments, and providing the individual users the ability to improve their delivery, techniques and learn what to avoid from listening to past calls.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Gong for all sales activity. It is very beneficial because it takes notes for me and automatically records each customer call. It even gives me reminders to follow up via email. It also picks up on what is being said and categorizes it at the bottom of the event stream.
Daniel Dammerman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We record prospecting and sales calls. We use Gong also for reminders and integrate it with Salesforce, Outreach, Dialpad, ZoomInfo, and our full suite of the sales stack. We analyze keywords, use transcripts, and analyze speaker volume (who is most outspoken). We use Gong to track our own calls and coach/manage our subordinates
May 31, 2022

Gong usage

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Gong to capture all sales calls and virtual meetings. Pipeline management is also a key component in our usage of Gong. Call listening and transcript review are done almost daily through Gong. Feedback and coaching are also provided between managers and agents on the Gong platform. All of these actions are performed seamlessly and in a user-friendly manner, making Gong a welcome addition to our sales tools.
Andrew Napoli | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Gong every day to help me understand my current opportunities and get better at selling. After I have a call I will review it (on 2X speed of course) to see if I can catch anything that I may have missed the first time. I then use it to create snippets to send to the sales engineer so he understands anything he needs as we move forward in the opportunity. Sometimes I even use it to send the call recording to others in my prospect's org so they can have a good understanding of the conversation. The email reminders to keep up with deals are huge and super helpful in keeping me in check with my opportunities. The review tools are also awesome, I love to @ my manager when I need help refining something or when I want someone else in my org to see something/give some guidance.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Gong.io to review important calls that we either could not attend or were not invited to. For me, that means I can review sales calls that I was not on to see how other reps are selling effectively. It also allows me to watch all calls at my desired speed and see a transcript of the call. This lets me save time and more more quickly through multiple calls. In our company, all calls are recorded on Zoom for transparency and educational purposes. More recently though, we have had numerous people opt out of recording meetings and it becomes useless when we can't record.
May 24, 2022

Yoyo

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Gong had helped my company tremendously. It is a great tool that salespeople like me, can go back and listen to their discovery or qualification calls. If there are anything that I can improve in my calls, my manager can go over the calls with me, pause if necessary and focus on the flow and other aspects of it.
May 24, 2022

Gong Rocks

Kelly Dembicer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Gong has been by far one of the COOLEST and more useful sales tools I've ever had the pleasure of using. It allows me to focus on my meetings without having to worry about taking detailed notes and I can always come back and reference the call quickly and easily for details! I would highly recommend utilizing this tool if you are considering it.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Gong is the greatest gift to any Sales team - I can pay active attention in meetings knowing that if I or the client needs to go back and revisit something discussed, it is always at our fingertips. I can learn from other reps, research previous account calls, and receive updates when I need to follow up on something. 10 out of 10 - would definitely recommend it!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Gong to record our customer interactions. It gives our leadership the opportunity to learn about knowledge and product gaps, and get direct access to customer feedback, on demand. It also helps us resolve customer disputes if any should arise.
May 24, 2022

Gong is GREAT!

McKenzie Jerman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Gong is extremely helpful for a variety of reasons - not only can I refer back to calls with clients to ensure I understood their asks, but Gong also analyzes my calls for filler words and flags if a deal might be at risk. It has helped me to cut down on using fluff that has no meaning, identify when a deal could be headed in the wrong direction, and ensure client satisfaction time and time again.
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